• ElleSilk

ElleSilk

Overview

ElleSilk has a rating of 2.34 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ElleSilk most frequently mention customer service problems. ElleSilk ranks 156th among Bedding sites.

  • Service
    14
  • Value
    15
  • Shipping
    14
  • Returns
    12
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
11
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What reviewers want you to know

Positive highlights

  • Bought two silk pillowcases and love sleeping with them!
  • Ordered silk sheets from ellesilk last month, the sheets I owned prior to these cost about 10 times more than these.

Critical highlights

  • I bought a silk nightgown for $140 back in February.
How would you rate ElleSilk?
Top Positive Review

“Silk duvet cover”

Jaimmy T.
8/4/21

Silk duvet cover - This is my second time purchased silk duvet cover. I choose Royal Blue. I love ELLESILK 100% mulberry silk products. The texture is so soft to touch. My heart melts whenever I touch it. Every morning, I refuse to wake up from bed and I keep touching my favorite silk duvet cover for a while. Thanks ELLESILK to bring us good quality silk that can last for long time. One important thing is to cut my fingernails and toenails often in order not to scratch the beautiful silk

Top Critical Review

“Worst "silk quality”

M B.
3/1/24

Extremely poor quality silk! I've been using silk bedding for over 20yrs and never had silk pile before. Elle silk does pile - makes me wonder is it even real silk. I DO NOT RECOMMEND them. Worth paying a bit more for better quality silk from another company.

Reviews (91)

Rating

Timeframe

Other

Reviews that mention popular keywords

silk pillowcases (5) silk sheets (5) silk nightgown (4) silk blanket (3) silk pajamas (4)
Thumbnail of user jaimmyt1
1 review
0 helpful votes
August 4th, 2021

Silk duvet cover - This is my second time purchased silk duvet cover. I choose Royal Blue. I love ELLESILK 100% mulberry silk products. The texture is so soft to touch. My heart melts whenever I touch it. Every morning, I refuse to wake up from bed and I keep touching my favorite silk duvet cover for a while. Thanks ELLESILK to bring us good quality silk that can last for long time. One important thing is to cut my fingernails and toenails often in order not to scratch the beautiful silk

Tip for consumers:
Faster delivery service

Products used:
Silk duvet cover

Service
Value
Shipping
Quality
Thumbnail of user jerryr494
1 review
0 helpful votes
April 8th, 2022
Verified purchase

Nothing feels better between the touch of a women's skin and desire, than that of silk, ElleSilk. The romance of touch to the senses, the want the need to be closer to that desire only separated by the erotic perfection of silk ElleSilk. The provocative treasures await within like foreplay to the touch and ecstasy to to the thought of what's to come. Patients dear boy patients enjoy every moment of every touch its a woman in Elle Silk.
PS buy your woman some ElleSilk you won't regret it. Beat that for a review.

Thumbnail of user mb777
1 review
2 helpful votes
March 1st, 2024
• Updated review

Extremely poor quality silk! I've been using silk bedding for over 20yrs and never had silk pile before. Elle silk does pile - makes me wonder is it even real silk. I DO NOT RECOMMEND them. Worth paying a bit more for better quality silk from another company.

Tip for consumers:
I wish I knew that the quality was so poor so I would not have made that purchase or that I would have been able to return the product and they offered me a refund.

Products used:
"silk" bedsheets

Service
Value
Shipping
Returns
Quality
Silk is already piling after a few washes
June 25th, 2022
Verified purchase
• Previous review

I had purchased these sheets and just noticed that after a few washes there have started to pile. I've never seen this happen before especially with silk. And i've been using 100 % silk bedding for over 20 years.

Either the quality is really bad? Or I got a damaged product?

Update: I had reached out to Elle silk via email, but no one from the company came up with a solution to help address the issue.

Tip for consumers:
It's a lot of money for a poor quality product. I do not recommend.

Products used:
sheets

Thumbnail of user emm42
1 review
0 helpful votes
April 25th, 2022

Very positive purchasing & buying experience! Was able to figure out sizing using the online guide, and the nightgown arrived in a timely matter. Very reasonable pricing, excellent quality, comfortable, and great colour match for what was presented online. Definitely recommend for those looking to balance price & quality!
https://www.ellesilk.com/elegant-silk-nightdresses-nightgowns.html

Products used:
Silk nightgown.

Service
Value
Shipping
Quality
Thumbnail of user marjorieg3
3 reviews
6 helpful votes
December 8th, 2016

So I misunderstood the refund policy (it said there was a 10-day no quibble) but then the details say my item was an exception only for an exchange. The nightie silk quality was okay - I have had much better. The fit was really strange and the size was right. The "vest" had a back shorter than the front and the long nightgown gaps a lot under the arms. It is also not a full length gown and I am only 5' 5" and the straps are not thick enough to last a long time. I am stuck with the items I ordered but if I had known that I could not return them, I would have purchased fewer items to try.

Thumbnail of user kimc1488
1 review
0 helpful votes
April 18th, 2022
Verified purchase

Was ver ly pleased with the speed of delivery. Something lacking with many suppliers these days.
Have not examined the product yet as it is a present put away for my wife.

Thumbnail of user monicah392
1 review
0 helpful votes
September 14th, 2021

This is my second purchase from ElleSilk. There's a reason I came back. Although silk is expensive, it feels and looks amazing. ElleSilk has some amazing pieces. I have bought 2 pajamas and a long robe. I feel like heaven when I wear them. Great quality. Definitely worth the price. Christmas can't come fast enough. I'll be a returning customer for sure.

Products used:
2 pajamas, long robe

Service
Value
Shipping
Quality
Thumbnail of user benjaminh562
1 review
1 helpful vote
December 18th, 2022
Verified purchase

I purchased a 100% pure mulberry silk 6A grade gown for my wife. Spend $189USD.

The package arrived. Nowhere were the words 'ellesilk', just Chinese names.

The invoice had the product valued at 19USD. Great. The worst feeling ever. Being duped.

This is a cheap product from China. Like many others, I wish I read the negative reviews before purchasing. This was meant to be an anniversary gift but she'll never value it, and we'll only associated it with getting ripped off.

Avoid!

Tip for consumers:
Don't buy! Check negative reviews!

Products used:
Silk gown

Value
Shipping
Quality
Thumbnail of user bills106
1 review
0 helpful votes
Thumbnail of user jelenam14
1 review
10 helpful votes
January 22nd, 2021

This is a fradulent company. It is based in China and not called ElleSilk. They are misrepresenting and mischaractetizing themselves - for what reason - I dont know.

My shipment arrived today from China and not U. S and the company also did not pay import fees of 46 Euro. DHL requested that I pay that in order for them to release the package.

Hidden fees, mischaracterized name amd misrepresentation. This does not look like good news.

Thumbnail of user susanb4308
1 review
0 helpful votes
April 11th, 2022
Verified purchase

I have ordered 6 pillowcases from ellesilk, high quality of the silk, 50% off the price! They are beautiful, soft and really silky. I will definitely buy from ellesilk again!

Thumbnail of user benjaminc258
1 review
6 helpful votes
January 20th, 2021

Ordered a pair of silk pajamas from ElleSilk for $180 in December of 2020. They arrived fairly quickly given the distance, that is the best thing I can say about this company. The pajamas literally started falling apart within 7 days of use, tag falling off, runs in the silk, etc. I contacted customer service thinking they would stand behind their product, especially at this price point. I was wrong. After a series of emails I was instructed to send the item back to China at my expense, once received they refused to do anything to remedy the situation even though they acknowledged the set was piling and running. Their refusal was based on the fact the item was used. Of course it was used, how would I have know about the lack of quality without wearing the item. I didn't spend $180 to look at the pajamas in their packaging. They offered to replace them but with a $100 restocking fee. I refused and now the disintegrating pajamas are on their way back to me. Do yourself a favor and avoid this company and their inept (uncaring?) customer service.

Thumbnail of user amicied
1 review
0 helpful votes
September 1st, 2021

I am very impressed with the quality of these silk nightgowns and have ordered many, for both myself and for my mother. Very simple bias cut extra long nightgown fits to size. I ordered a medium and am size 10 and 5'6 tall - comes to my ankle. It would be a bonus if a cream or champagne colour was available in this extra long style and I hope one day that it will be.

Tip for consumers:
You will have to pay import duties if not in America, so best to expect that.

Products used:
Nightgown

Service
Value
Shipping
Quality
Thumbnail of user krisr66
1 review
3 helpful votes
January 15th, 2019

Lovely midnight blue PJ set for women! Ordered size Medium, which was a bit long, and wide. It seemed oversize for Medium. It would be nice if they have Petite clothes, instead.

Thumbnail of user lilyh47
1 review
1 helpful vote
December 9th, 2019

My husband and I have a naughty cat named Zoe, whom we adopted two years ago. For the most of time, she's cute and quiet, however sometimes she got really grumpy and enjoy lying on our bedding, leaving hairs here and there. Last week we put on the new silk bed linen sets we bought and found no hair left till morning. I assume this has something to do with the natural fabric. Quality's pretty good for this type of price range.

Thumbnail of user jennb266
1 review
2 helpful votes
December 16th, 2022
Verified purchase

I paid an exorbitant amount of money for sheets that pilled in 2 months. I sent pictures to the company and they told me since it had not happened in 30 days they would not refund me the money. Tried to blame it on my care of the sheets. I am fastidious about the care of them. The have pilled where my child sleeps in the bed with me with pajamas on, and where my feet hit the bed. The quality of these sheets is subpar and I have paid entirely too much for a product that can't last 90 days without pilling. Nothing like trying to sleep on sheets that you paid over 700 for that have rough pills all over the sheets. And they suggested I just iron them down. So absurd and poor product and customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicae129
1 review
1 helpful vote
October 7th, 2021

Please do not buy ANY plus size nightgowns as they do not make them true to size and cannot be returned. I wanted a beautiful one for our anniversary and now I cry because the top of the gown is for a size 14 and the bottom a 18. SOOOOOOOOO DISAPPOINTED!

Tip for consumers:
Do not buy nightgowns

Products used:
Nightgown

Value
Returns
Thumbnail of user janetm1709
1 review
0 helpful votes
April 18th, 2022
Verified purchase

Was sent as a gift and was delighted by the beautifully wrapped presentation and the excellent quality of the nightshirt.

Thumbnail of user lyng28
1 review
3 helpful votes
April 13th, 2020

Convinced it's a scam. I ordered sheets with express shipping on April 1. April 9 I sent a request asking where they were. April 11 they told me the sheets were originally out of stock but were shipped. I asked for the tracking number and they said they do not have one. I understand things are a little hectic with COVID but you still need to tell people when things are out of stock. Not having a tracking number is raising red flags. I asked for a refund and my request has been ignored. I am now disputing the charge with my credit card and going back to Lilly Silk.

Thumbnail of user jessicam805
1 review
0 helpful votes
July 12th, 2019

For the price I think my silk pajamas hits all the marks. Comfortable, pleasing color, great design and easy to be washed! What pleased me most is that the silk does not snag or catch on dry skin, only remains smooth and comfort. At first my husband thought it's a bit luxurious for us but now we have reached an agreement that these pajamas truly worth every penny!

Thumbnail of user seano80
1 review
2 helpful votes
May 10th, 2019

I recently bought a set of Pjs for my wife. 8 days after ordering they arrived, When she opdned & tried the top on it was really baggy. Contacted company several times only reply was 10 day policy have 10$ off next order. Always thought asking for a credit note & returns were from date of receipt & since this is internet shopping law is 14 days.

Thumbnail of user kasio
1 review
4 helpful votes
April 10th, 2021
Verified purchase

This company is a fraudulent company. First of all, they are posing on instagram as if they are located in Oregon, Portland USA. When in actuality they are located in China. Not to mention stringent and archaic rules when it comes to return/exchange. I placed my order on 02/15 and did not receive the item till March. My pants for the pajamas were too tight, i asked if i could exchange just the pants and keep the top. They refused saying i have to pay to get a mixed order, i said okay. Fine, i will just get a size up in both top & bottom, that was another charge. Which i agreed to. I only found out there are actually located in china when it was time to return the package. That did not deter me nonetheless. I sent my package and it took a little over a month for the item to get to china considering Covid and how slow the post office works. Mind you, on their website it says i have 30days to return from the day the item got to me. This fraudulent company said i MUST ship the item by march 11th. Found that ridiculous but did it anyway. Only for the item to get to the company and i am being charged for stains and creases. Like how, I never wore the pajamas outside when i tried it on, additionally this item was in transit for a whole month, you don't expect for it to get wrinkled? Like be real. I actually paid USPS extra to treat the package as fragile but again i am not there to make sure that they do. So this company wants to charge an additional $90 for the pajamas. This is aside a $75 already have to pay for the exchange, making the total over $300. I never even asked for a refund, i always wanted an exchange because i really want the pajamas but at this point i honestly need a refund. Like its crazy. DO NOT ORDER FROM THIS COMPANY

Tip for consumers:
AVOID THIS SITE

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenc26
1 review
1 helpful vote
January 21st, 2015

I went looking for a silk pillowcase because I heard that were great for my skin and hair. After looking around on-line, I found this site, it sounded like it was what I wanted but some of the reviews made me nervous. Well I took the chance and am glad I did. It fits my pillow just fine and feels great. Affordable price. Love it!

Thumbnail of user hih32
1 review
0 helpful votes
July 11th, 2021

It's such a amazing clothing i love it so much it's so beautiful and i love it so much it's the best

Tip for consumers:
idk

Products used:
belt

Service
Value
Shipping
Returns
Quality
Thumbnail of user innap3
1 review
4 helpful votes
June 28th, 2017

I bought a silk nightgown for $140 back in February. When it arrived it looked great but after just two months of use it started splitting and tearing in many places. I have almost new LG washer and always use the most gentle mode to wash the nightgown. When I contacted ElleSilk with a complain they admitted that they had quality problem and corrected it recently by moving to the premium silk, however, they refused to replaced the item and offered $10 discount on the next purchase! What a scam!

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From the business

Shop high quality mulberry silk bedding, Machine washable silk sheets and silk sleepwear. Silk sheets are perfect for the ultimate sleeping experience.

Company Representative

Thumbnail of user judies2
Judie S.
Typically does not respond to reviews

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