• eDressit

Overview

eDressit has a rating of 3.68 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDressit most frequently mention customer service, and good quality. eDressit ranks 10th among Dresses Other sites.

  • Service
    14
  • Value
    14
  • Shipping
    14
  • Returns
    14
  • Quality
    14
See all photos

What reviewers want you to know

Positive highlights

  • Thanks to all staff who took care of my order from customer service to dressmakers:-)
  • But the shipping speed was so fast just 4 days, the service was good, you can get the reply within 12 hours.

Critical highlights

  • Ordered 5 dresses all sizes were wrong and material not that good!
  • I was planning to buy my wedding dress here and visited London shop.
How would you rate eDressit?
Top Positive Review

“Perfect! Will buy more”

Daisy S.
1/29/16

Dress looks stunning and fit perfectly! edressit.com thank u sooo much. I can say: dress to impress :) Embroidery appliques is really delicate. Even better than i expected and i did not need any editing... Really feminine, right size and beautiful. I was satisfied with all the process of delivering, without problems. Thanks again, edressit, and i will buy many more, definitely!

Top Critical Review

“This is a disgrace.”

Sarahy M.
12/12/17

I ordered a wedding dress from this page, over $300, and they took 2 weeks to tell me that it was sold out... They could have easily posted on the dress that it was not in stock so I wouldn't have ordered it. Thanks to that, I don't have a wedding dress and I've basically been begging to get my money back. They told me that I would have to go online to cancel my order but funny story is that when I tried logging onto my account it said that it was nonexistent... Hmm. Okay. Worst possible page on the internet. Not recommended.

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) dresses (24) wedding dress (3) 4 days (5) money (6) web site (3)
Thumbnail of user sarahym
1 review
0 helpful votes
December 12th, 2017

I ordered a wedding dress from this page, over $300, and they took 2 weeks to tell me that it was sold out... They could have easily posted on the dress that it was not in stock so I wouldn't have ordered it. Thanks to that, I don't have a wedding dress and I've basically been begging to get my money back. They told me that I would have to go online to cancel my order but funny story is that when I tried logging onto my account it said that it was nonexistent... Hmm. Okay. Worst possible page on the internet. Not recommended.

Thumbnail of user marthar60
1 review
1 helpful vote
January 20th, 2018

Updating my review from 1/20/18 to add that you can get a response from edressit if you contact them via Facebook messenger. I received a return address for the dresses I purchased, but it cost $62.00 to return the two dresses because the address is in Shangai, China! If I'd known this before buying, I NEVER would have made the purchase.
As of today (mid March) I have NOT received a refund even though I returned the dresses in perfect, unworn condition with all tags still attached per their refund policy. The customer service person that responded to my inquiries said they would give me a refund once the dresses were received, then they said to wait until after Chinese New Year... I'm STILL WAITING.
HORRIBLE COMPANY. Dresses were NOT WORTH this aggravation and time. Instead of enjoying this time with my daughter before she gets married, I'm dealing with this nonsense. Shame on you, edressit!

Thumbnail of user daisys15
1 review
2 helpful votes
January 29th, 2016

Dress looks stunning and fit perfectly! edressit.com thank u sooo much. I can say: dress to impress :) Embroidery appliques is really delicate. Even better than i expected and i did not need any editing...
Really feminine, right size and beautiful. I was satisfied with all the process of delivering, without problems. Thanks again, edressit, and i will buy many more, definitely!

Thumbnail of user grazielec
1 review
2 helpful votes
January 24th, 2018

What can I say to Edressit: bad payer, swindlers! I bought one dress, after I had payed they said don't have on stock, since that they didn't refund me.
Graziele lima costa

Thumbnail of user amyh45
1 review
0 helpful votes
February 2nd, 2016

C'est mon premier achat sur edressit, et je ne suis pas déçue!
Cette robe de soirée dentelle est tout simplement parfaite, composée de 3 superpositions doublure, dentelle et voile drapée pour un effet vaporeux garanti, la coupe près du corps très féminine, le décolleté asymétrique avec une seule manche, très originale. Merci, edressit!

Service
Value
Shipping
Returns
Quality
Thumbnail of user malaj1
1 review
1 helpful vote
May 22nd, 2018

I ordered a dress from edressit for my pre-wedding photo shoot. It looked beautiful on the model. I opted for a colour change and a custom made dress. I had my measurements done by a tailor so that it would be correct. They struggled to tell me what colour another dress was on the chart so that I could choose it - this should have rung alarm bells. Anyway I went ahead and ordered a magenta dress with my custom measurements. The dress arrived in a different shade, which I could live with. I tried it on and it was too loose and too long, they had not adjusted for my height. I wrote to complain and they blamed my measurements. I went to my tailor to get remeasured and he confirmed the measurements I sent were correct and he confirmed the dress was designed for a tall person. I sent multiple pictures to ask for a refund for the custom made fees because it was clearly incorrect. They continue to blame my measurements. They offered me 20 euros which is a joke and does not even come close to my tailoring fees to get it sorted. When I highlighted this, they reverted back to blaming my measurements and ignoring the fact that the photos I sent clearly show errors on their part. I also found a pin left in the dress - I was lucky not to get stabbed. I would avoid ordering from here especially if youd like a dress truly custom made or you might end up wasting £289 like I did!

Thumbnail of user femmese
2 reviews
2 helpful votes
September 8th, 2017

It's a wonderful site with nice customer service. I've bought many dresses from here. If you guys want to find high quality dress with reasonable price, absolutely it's here, your best choice.

Thumbnail of user linas11
1 review
1 helpful vote
June 9th, 2015

I am a customer of eDressit for more than five years, their dresses are always the top and can meet my expectation, small issues may occur, eDressit team always can figure them out very quickly. Delivery is very fast, usually it just takes three days, but if the dress you order in out of stock or for tailor made, it may take a few more days. However, I received my dresses on time all the while, great site, great job!

Thumbnail of user samanthad19
1 review
6 helpful votes
January 7th, 2016

I once ordered a dress in advance for a wedding (maid of honor) and it did not arrive. I was called two days before the wedding and someone was asking for my size. What would they need my size for if I had ordered a standard size? I was hopeful, ordered again, paid for fast delivery and the dress was still not here a month later. Yikes. Terrible. Never again.

Thumbnail of user andreak49
1 review
0 helpful votes
December 27th, 2015

I ordered a couple of dresses from eDressit and they were beautiful dresses. Nothing was wrong with them and they fit fine, they just looked awful on me so I wanted to return them. I had no issues with getting a response in a timely fashion from eDressit's customer service and they were very willing to take the dresses back. The trouble came when I actually wanted to mail the dresses back to China. The shipping cost was almost the same price as the dresses (well over $200) if I wanted to send the dresses back via a reliable shipping source (DHL). After a lot of running around town and stress, I finally just decided to resell the dresses here instead of trying to ship them back to China.

Thumbnail of user evaa40
1 review
4 helpful votes
July 23rd, 2017

I made a order with edressit. After a month I contacted them because I didn't recieve the order... a detail was missing, I gave it to them. Two weeks later I had to contact them again since my dress didn't arrived... another detail such my phone number was missing (which I gave them before).
I told them that my dress won't arrive on time for the wedding and that i want my money back. They said no problem.
I never got the money. I contacted them few times, they keept saying they did refund me, sent me a PDF like "a proof"... but I never got my money and I never got my dress.

NEVER TRUST THIS SITE

Thumbnail of user ghadas1
1 review
1 helpful vote
March 11th, 2017

I just ordered my daughter's prom dress. It arrived within two weeks of placing the order. Good quality for the price. Dress looked exactly like the pics. Great fit... This is my second time I use this website and I was really happy with the service. Thanks edressit.

Thumbnail of user jayk67
1 review
2 helpful votes
November 25th, 2016

Do not buy any dress here if you don't waste of your money.

I was planning to buy my wedding dress here and visited London shop.
A month later, I got totally different fabric and terrible stitched dress.

The worst thing is they didn't refund my money... they deducted 10% from the money I paid...

That is the most strange service I ever had...

N'achetez pas de robe là-bas qu'ils font des tissus différents et le point de l'image et ils ne remboursent pas l'argent correctement.

Zut alors!

Thumbnail of user lindaf15
1 review
4 helpful votes
June 24th, 2013

Warning all... do not be tempted to buy your dresses from this website http://www.edressit.com/
My Mother of the Bride a dress arrived and it was are awful, poorly made falling to pieces and the wrong size. One had an oily stain on the front, the lace top was net not lace and was like wearing a cheese grater. Ordered size 16 and the dress that arrived fit a size 12. Dress took 10 weeks to come and we are so disappointed. When we contacted the company to complain they claimed our expectations were too high and that we should take the dress to a local tailor to be altered and the cleaners for the dirty mark. The dress cost £120 so was not cheap. What a rip off!

Thumbnail of user laurap154
1 review
2 helpful votes
September 26th, 2017

I love my dress from eDressit, It looks much more expensive than it is and the design is really nice. It arrived in Romania by DHL in only 4 days. I will order more! Highly recommended.

Thumbnail of user ellap10
1 review
1 helpful vote
August 21st, 2017

I bought the dress(sku: *******) for an adult black-tie. This was really the best dress i loved. Look gorgeous! I already recommended it to my friends. And I would definitely bought more dresses from this site.

Thumbnail of user parastouh
1 review
2 helpful votes
August 15th, 2017

I purchased dress on August 4, I paid extra $ 42 for the faster shipping, they promised I will receive the item in 3 business days, I needed this dress for (august 12) for my sister wedding
I emailed them that I was worried and I was afraid if I don't receive the dress on time they told me calm down you'll receive that the dress on time so I didn't buy any other dress and I trusted them and I waited, I did not received the dress after 8 days waiting for it,
I did receive the dress and I didn't have any dress for my sister wedding I have no time to buy another dress
Such a disgrace and scandal customer service! They played and killed my time and my money I had no dress for my sister wedding
Worse than that I was begging them to refund my money and he said that they will refund me after they receive the item back although I never got the dress but they refused to refund me neither and I had to beg them over PayPal to refund my money untill now they have not refunded me yet and I'm sending messages to them to please refund my money back over PayPal
There is a number on their site but they can't speak English they respond to emails to days later they have a horrible and on trusted business just be aware they killed and wasted my time and money for two weeks just for a dress

Thumbnail of user lydiat1
Lydia T. – eDressit Rep

Hello Parastou Haghani,
We are so sorry that you left a negative feedback for us.
For your order, we feel so sorry, cause we shipped the dress on 8th Aug, and parcel reached CA, USA. But then it transfer to European: Germany and UK. It is very strange. Cause we have put your address right. You can check the details with the tracking number.
So sorry that the dress is late, and missed your occasion. We have already gave you a full refund. You can just check your paypal account. Also we send you a discount coupon to your email as compensation. You can use it next time.
And Yes, we would take responsibility of this, but we really can not control the express on the way. Hope you can understand.
Later, we will choose better express and offer better service.
EDressit^_^

Thumbnail of user kates118
1 review
1 helpful vote
September 15th, 2017

I ordered my daughter's Homecoming dress from this site. It seemed like a good idea at the time. I won't make them mistake of ordering from them again and only write this review in hopes of saving someone else from making the same mistake. I measured my daughter EXACTLY and ordered a Small dress for her. When we got it, it was terrible quality. The biggest problem was it wasn't the size we ordered. It is marked small - but it was not the measurements the website said a small dress should be. My daughter normally wears a US size 2/4. She couldn't zip it up. Her friend (that is a US size double zero) could barely zip it up but couldn't walk in it. I contacted Customer Service and after 14 emails back and forth they finally gave me the address to return the dress. Except I have to pay the return shipping even though it was their mistake on sizing the dress wrong. I contacted DHL to ship it back and was quoted over $100 to ship it back to China. That is more than the dress is even worth. This site is a total rip off. BEWARE!

Thumbnail of user lydiat1
Lydia T. – eDressit Rep

Dear, we're so sorry for that. EDressit is our own brand, so it's very important to choose a dress according to our size chart. Anyway, dress effect may be different from each other even if the size is true. It's a pity that the dress size is not appropriate for your daughter. But don't worry, we provide replacement and return service. We shipped with DHL express, as it is fast, though expensive. If you choose to return it back, not necessary to use DHL. You can choose the ordinary shipping method, which is more economical.

Regrads,
EDressit

Thumbnail of user lilys29
1 review
1 helpful vote
June 17th, 2015

I am a very loyal customer from eDressit. I have bought many dresses here, and they were all of good quality. If you want to buy high quality but cheap dresses online, I highly recommend this site to you. But when you select dresses, do remember to choose the right size according to their size chart. It is smaller than our standard size. They have a very excellent customer service and will be very helpful when you have any question.

Thumbnail of user gracel24
2 reviews
1 helpful vote
April 2nd, 2015

Love EDRESSIT! My dress was short, but perfect for a wedding because when you sit down the top layer covers your knees so it's perfect, and looked great in the pictures. The shipping fee was just a little expensive totally I can afford. But the shipping speed was so fast just 4 days, the service was good, you can get the reply within 12 hours. Amazing!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mirandaf3
1 review
14 helpful votes
April 11th, 2015

I ordered a beautiful dress for my senior prom, it took a month for the dress to arrive and when it finally did the dress did not look or fit like the pictures at all. When I tried to contact the email address on their return policy page or live chat I got either no answers about how to return the dress, or no reply at all. The second you say you want to return something they stop writing back. Also you have 14 days to return an order, but you can't return something without customer service approval, which you can't get when no one contacts you back. I completely regret ordering from this web site, now i have an ugly $160 dress I can never wear. Very disappointed, please save yourself the trouble and do not order from edressit.com

Thumbnail of user vanessalivek
1 review
1 helpful vote
June 3rd, 2015

During the three years, i bought too many dresses from eDressit store. All of them are amazing and have the best customer service. All of these dresses are great in design and hot sale. Have received. Dresses from eDressit always get lots of commendations and effective feedbacks from other customers. As a wholesaler, i am willing to buy more dresses from this site. Five stars to eDressit and these new arrivals are also highly recommended dresses.
Just want to say thanks to eDressit.

Thumbnail of user sissir1
1 review
5 helpful votes
April 29th, 2015

Maybe the dress is beautiful but didn't have the chance to see it because their delivery is VERY late. So late that it's going to ruin our wedding. The mother of the bride has no dress for her daughter's special day.
Ordered on 8th April and still not here even with 45 euro shipping fee!
They have lied on the website because even if it shows that they are available, they didn't have any in stock. They lied on the availability, they lied about the date of delivery and they lied about their shipping date.
And remember, they accept returns but you have to pay a delivery to China which will cost not less than 20 euro.

Thumbnail of user joannaz3
5 reviews
4 helpful votes
May 4th, 2015

I found eDressit has local retail store at San Francisco, that is close to my place. In my area we don't have this kind of store has so many selection. I guess because they have online store so their price is so affordable. I couldn't find good quality design at this price point in my area plus their excellent service.

I picked the color, fabric and style, they recorded it on file. And then they follow up with my bridesmaids for measurement and payment, every email they CC me, I never need to worry about it. Everything is so smooth, dresses arrived 6 weeks later, fit perfectly, only one dress need to hem, but we ordered by standard size and length. I highly recommend their local store if you don't feel comfortable shop online. You will believe what you see.

Service
Value
Shipping
Returns
Quality
Thumbnail of user esraag
1 review
8 helpful votes
October 5th, 2013

It was my worst experience ever!
1- It looks like I got my dress from a dog's mouth!
2- They sent me a dress with different measurements.
3- Rude Stuff!
4- They told me "sew the dress" when I showed them that the finishing was too bad.
5- Cheap material.
6- The dress doesn't look as what I ordered!

I paid a lot for nothing!
Just stay away from them!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

eDressit was initially founded in 2004, taking her slogan “eDressit -- Your Personal Designer”, always strives to provide the latest in trend special occasion dresses and formal wears for global women and teens. eDressit has grown from a packaged office to a company that proudly lead the entire process from design to delivery, setting up 5 branches throughout the world, and is ambitious to expand to every corner of the world.

Company Representative

Thumbnail of user lydiat1
Lydia T.

How do I know I can trust these reviews about eDressit?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eDressit?