eBay AU

Fraud sellers on eBay and eBay not help buyer
Be careful and PayPal the same no protect buyer try Afterpay

Private seller selling an one off item is a rip off. Selling an item less than $300 and charged me $40 selling fees
13.4% is really a rip off

I recently bought a shirt on Ebay from China. It was the wrong colour and the buttons were back to front so I had to send it back. I got a refund for the shirt but had to pay $22 return postage. I put a factual review online and Ebay advised they would only refund the postage if I changed the review as they did not like it (that is blackmail isn't it?). When I went to change my review so they would refund me I was advised it was too late to change the review because the time frame had expired. I am not happy as it cost me $22 for nothing on Ebay. I would suggest people think carefully before buying things on Ebay as customer service is poor.
It would appear to Ebay that negative reviews are not acceptable regardless of the facts! Thanks Ian

I have found some great deals on the Australian Ebay site, but also spotted some fakes being sold by sellers with high positive ratings. If the price looks too good, exercise some caution.

Urban circle Furb supplied me with a modern two tier coffee table. Although delivery was slow it was worth the wait. The flat pack was super easy to put together with great instructions. The table looks great and I am stoked with the finished table and the price.
Great buy.

Avid buyer since 2001, the level of customer service and support raises constantly. Thank you ebay for protecting consumers from dishonest sellers.

EBay sells fake items and when they were told that this is an obvious counterfeit on their site given the reasons why (for example) even showing them pictures of what a real Balenciaga clasp looks like and a fake one they assure you they will look into it a week later the item will be sold on auction... As a seller they are a nightmare you are given different opinions and advice by every different customer service agent they have I was recently told that a below average seller judgement given to me would not incur any penalties as I was now above average seller... Yeah I just sold a bag and I was charged 20% off by eBay instead of 14% when I spoke to the incompetent customer service agents finally number four told me that there was nothing they could do and I had to wait three weeks before my now above average seller performance was registered... I had spoken to 3 different people over the last two weeks about this actually incorrect judgement and was assured every time 'do not worry there will be no penalties' when I told this to the agent today he said well if you were told that I'm sorry but there's nothing we can do... I have discontinued all my listings with this criminal organisation and it's laughable Customer Service

Handy little thing for only $31.50 from Ebay. Stops my dogs barking by emitting a ultrasonic sound only dogs can hear. I asked my vet was it a safe product and it was. And has a life time warranty. Fabulous product.

I ordered an item from eBay Australia. The item was technically faulty. I complained to eBay, they send me a return sticker to send the item back to the seller. The item was in transit for more than 30 days as to the Corona Virus delays.
The fraudulent seller complaint to eBay and got the money on halt for the faulty product. Now, I do not have the item as it is lost in transit and lost $199 for the item that eBay refunded to the phony seller.
The eBay customer service could not understand the situation.
I will never purchase anything from eBay again. For years, I purchase items from Amazon and have had no difficulties if something goes wrong. Never again, eBay! I learned my lesson. The customer service of eBay is miserable.

Many fakes, after payment seller doesnot ship anything. The dont reply, and after all he made a refund afer 3 weeks! Be careful!

Do not use eBay. Their customer service team is of a very low standard and do not offer any help after multiple requests to do so. I have struggled for months to get the simplest of problems solved and they do not seem to have any sense of care for the business that keep their website running. I am frustrated beyond belief and disappointed with how I've been treated. I will not be working with eBay in the future and I would advise you do the same.

Kind regards, Joyforwomen.

Ebay has sold out to China sites, a lot of sellers are now listed one Ebay saying they are based in Australia when thewy are drop shipping, china is useing Australia and the USA as a dumping ground for substandard products at infalted pricing and Ebay dose nothing as they are racking in the money, used to support the buyer now it is the seller. Ebay should have a form of Escrow where they hold all monies until product is as listed and recived, over 90% comming out off china is total garbage and consumers are being ripped of big time both by these sites and Ebay. China should be band from listing anything untill they comply to excepted standards, They get your money and send you rubbish you have to send it back to get a refund. If it dose not comply then the seller should be held accountable for miss leading advertising or just out right lieing.

The filter means little to nothing, touch AU only, the item takes weeks to arrive from OS. Same Seller's with multiple names, seller with 600 or more negative and over 1000 neutral feedback. Customer's being ripped off hand over fist. EBay pays and gives us a refund,but that's not the point. I spend thousands a year with eBay.most of my time is checking feedback. It's not right and needs fixing.

Don't buy from EBay a toilet seat that was $35 US ended up costing me $125 plus and extra $5 currency exchange fee from my bank. EBay is not transparent about the cost of purchasing its items

Just wanted to comment on the ipad app for ebay, My elderly mother has just started listing products on ebay and has found it easy to do. The main website is a bit complicated for her but the app is much better. So if you are not that computer savvy and have been put off using ebay before try the app.

In recently year, the ebay cust service is very very bad :(, ebay doesn't know what is call the cust service. I don't know the staffs have been trained before start work. They are not willing to help, I have given so much information, but they did not read and keep asking the issue I have, this is showing lazy, and then end up they told me to deal with seller myself! Of course I have contacted seller before but they no response, so I get ebay involves, but ebay wanted to click out the ball- problem! Ebay only knows to receive the 11% of fee, but no willing to help!

There is no customer service but you get what you paid for. I bought a pair of thongs and it arrived quickly. No problem.

For example if you search for a "10w Led light bulb" you will find listings for as low as $1.00 but when you check the details the 10w Led bulb costs $4.25!

EBay is amazingly hard to contact. All their numbers are disconnected and emails are non existent and non replyable. It's a labyrinth of a circle. They are the worst. My credit card details was stolen and was used the next day by PayPal to which I don't even have an account for. Please report them to Fair Trading and NCAT. All up they stolen $500 dollars.

Everyone knows about ebay, even if they have never touched a computer in their life,
Eveyr1 says everything is a bargin there... not true MOST of the stuff is a bargin but there are things you can buy from a shop for $5 and on there will be $10-$15. Its always good to look for what you want on ebay then go to your local shops have a look around if u can't find it cheaper the i would go ahead and buy it from ebay, i am an ebay holic, i sell loads of stuff on ebay and the money i make usually goes to my shopping habbit on there 2 lol

I was very pleasantly surprised to receive my order from this linen company in less than 2 days. Remarkable as nothing gets to Darwin in this time. The doona cover was exceptional quality and very true to colour and details supplied on line. I would definately shop here again.

As a seller there is more than 1 way to prove you sent a item that you have sold. But hey if that for whatever reason that tracking number isn't working you will have eBay stealing money out of your account to refund a buyer. So you have given away your item and paid eBay to sell it and paid the freight. Just because freight maybe a little slow during these times something a seller has no control over. Even when things do go ok their seller fees are a total rip. As a seller my advise is to keep away from eBay.

Got ripped off by seller and eBay only giving partial refund for faulty goods. EBay did nothing to fix the situation and simply agreed with seller. This even after a customer service person agreed to full refund. Taking case to Fair Trade NSW.