EasyBreathe

I ordered a product from Easybreathe and understood I would have to wait for a later ship date. A day after that ship date I called to check the status only to be told it would take significantly more time before it ships. No one ever sent me an email on the status, I had to chase them only to not receive the product while they had my money tied up for 1 1/2 months. To top it off they used the lame excuse "because of the current virus situation" when I already waited a month and a half.

I paid 30 dollars for 1 day shipping because the velcro on my mask straps was wearing out. It's been 6 days and it's only just now getting to the "label created" stage! What's the point of spending all that money if it's still going to take forever for it to be delivered!

These bastards took my money, promised me a tracking number and never got it. Promised it was shipped. Never left the state of California. Promised it would be delivered on Wednesday 11/24/2021. Never showed up. This company is a worthless scam. Don't use them. Brantley G

The nosepiece is an interesting design. It required multiple adjustments as everything BEGAN to fit. The nose piece fits so close that it actually holds heat from the face, and the air is actually heated before it gets into the nostrils; it requires a bit of getting used to. Its a bit difficult getting the now piece properly into the nostrils, but that may just be because things are still adjusting to a proper fit. Once it's set it stays put, at least for a while.

Seriously, I purchased nasal pillows with headgear... I got the Nasal Pillows with no headgear. Paying what I did, you'd think they could include a cheap elastic strap with the cheap plastic nasal pillows that I paid a mint for. I will search elsewhere for my C-PAP needs going forward.

Unfortunately I believe the setting I need for my B-PAP is strong enough to blow past the nasal pads, I have not tried to sleep with the mask, and I will do so this weekend, but my initial fitting would suggest a poor result: blow-by, whistling, needing to over tighten the straps to try and prevent the resulting problems. I will let you know how it goes.

Recently my Resmed Airsense 10 started making an awful noise that kept me awake. They told me to get it fixed would take 5 to 8 weeks. Without a CPAP machine for that long, I would be a mess. There only answer for me was to buy another $1100 CPAP machine to replace it while it's gone for 5 to 8 weeks. They will be fixing my machine and I will be renting another one from another company, because they couldn't find a resolution to my issue. Buyers be careful with this company, they sell something that you need for survival and they don't give a **** about your well-being. Once my machine is fixed, I will make certain they never get a dime from me on supplies or anything else ever again.

Waited a month and a half; they told me insurance wouldn't cover it without a prescription for a new one. Talked with Easybreath and my insurance rep on a conference call. Insurance company said it was covered. Three days later, EasyBreathe called back and said it wasn't covered. They are either incompetent or liars, or both.

Had an issue with not getting my order. Seems I had a prior past due balance. No one contacted me. They just did not ship my order. After I called 3 times, someone figured it out. Then the order came lightning fast. Just wish communication had been better.
Happy with EasyBreathe other than this incident

I purchased a new CPAP machine and agreed to a 4-9 week shipping time. It is now 19 weeks and they tell me they have no idea when it will be here because ResMed hasn't given them a time when they can expect their shipment. I have paid for the machine, and this is the 2nd machine that I have purchased from them OUT OF POCKET. The first being the cancer causing Philips Respironics Dream Station. The only thing they offer is a refund or a replacement with a severely inferior machine. No offer of a discount on other gear etc. This will be the last purchase I make from easybreath.

REceived today. Nice carry all... BUT The container for the water is NOT there. I spoke to a nice lady and she said it would be sent to me. I need my CPAP and it useless till the part arrives.

I tried and tried to get the mask to fit properly with no luck. The mouth piece keeps blowing out and make a noise the keeps you awake. The nasal posts never fit well either. They kept collapsing then would leak. I've tried a lot of masks, but the last two that I've tried, I was not impressed. It may be my head configuration, but this company is very good at working with people to help with suggestions for a better product, and the return policy is very much appreciated.

I tried three different masks before I just went back and ordered my old nasal mask. I had a full face cushion but no headgear or mask. I didn't get the mask but did get a cushion. I currently go thru chin straps about every 30 days, and unfortunately they don't work that well as they slip during your sleep. Overall, I was satisfied with the good service from Alexis. He was very patient with during the whole process, If I had one thing to add, it would be to add Medicare as a primary insurer.

I contacted easyBreathe today regarding the need to return the product as it was not large enough. I learned that you have no replacement that will correct the situation. I was told I would receive a shipping label and a full refund. I have not received the label

I was surprised at the length of time it took to receive my order and I think the cost of the items was very high as well. I also thought it was strange that I recevied an e-mail the day AFTER I ordered to get a discount on ANOTHER order! I don't expect to need to duplicate this order for at least 6 months, so if you want to send a coupon for a future order that doesn't expire for a year, that would be welcome.

Thanks,
Stan Niederhauser

I recently purchased a ResMed N30 mask for $169 and found the climate line on my machine was to big in diameter to fit the mask elbow. I emailed easybreathe twice, and got no response. I talked to a customer service rep on line to see if they had a connector to go between the climate line and the mask. I was told to send a picture, which I did. This was the first non response. I then talked to a rep on the phone and explained again the issue and was told again to send a picture of the connection, which I did and no response. Very poor service! I did check with another company and found a part that will work, and the same mask for $30 less. I did not purchase the return insurance for $25 and do not want $169 store credit from this company so I ate the $169. The price for not shopping around.

Easy Breath went above and beyond with my order. I had been looking everywhere for the FitLife total face mask and found it with them. I explained the urgency and asked to have the order ready as soon as possible, as my aunt was in critical condition due to Covid. They listen to my urgency and provided me options on how soon I can receive the order. I was so glad and relived of all the help and getting the mask promptly. I was emotional and grateful for addressing my urgency. Thank you so so much, it really meant a lot for me and my family!

It took a very long time to receive my new mask and when I did get it it does not fit properly. I ordered a large and the package says large but it does not fit as well as the large masks that I have had in the past. I think I will have to find another source.

Dont deserve even one star.

They should not be recommending machines without patient medical records.

I have have breathing issues since I started with the machine they recommended.

Love the new machine along with new nasal cover pillows that are different from what I had been using, feels lot more better on the face.

I did not receive my order! I did not receive my order! I did not receive my order! I did not receive my order! I did not receive my order! I did not receive my order! I did not receive my order!

Just got it set up and works great. Very nice product easy to order the people are very nice and polite and walk you right thru the process, my device arrived within 1 week. The whole process was simple. I'll be doing business with breath easy a long time.

Don't let my rating scare you away from trying this. This is the fifth CPAP I've tried and had to tape my mouth shut to use it. It is the least uncomfortable with the straps than any of the other that caused TMJ but my sinuses did terrible with the air pressure delivered in this way. I also got my lowest score for adjusting the mask and for leaking (which I must have done in my sleep). It seemed to leak least than any of the other masks but with moving around, I must have had to adjust the nose piece. I wish it would have worked because it is very lightweight and doesn't leave lines on my face like all the other masks or make my face look all puffy for half of the day after waking. Since I am very sensitive, the nose piece couldn't be adjusted any tighter without discomfort and the tape was starting to cause skin problems. Tighening probably would have solved the leaking problem. It is a great product but just not for me.