DSW

Is it too much to expect brand new shoes when you order shoes online? I don't think so. Twice I received clearly used shoes. Dirty and scraped up. No packaging. Never again. Customer service is terrible. They just said return the shoes for a full refund as if they weren't used and worn and disgusting and dirty.

I ordered a pair of Betsey Johnson flats for $79.99. Not cheap. I received them without tissue, toe stuffers, box was filthy and damaged. Shoes were worn by someone with fat feet and stretched them out. Customer service was ignorant. I will purchase my shoes from a reputable retailer and I will NEVER buy from DSW again

I ordered a pair of Uggs.11-21-23 I received a fed x update 4 times no package. I stop my working day to call, fedx advise shipper has not used the label Snd call for returns.I will miss Xmas with my package I have to wait 4-7 days.horrible customer service I have paid for a package I don't have.you offer me 5.00.not unfair.horrible customer service. I even offer to pick up my package.I would never order from DSW.you don't have my vote for customer service no empathy when you call at all. Options to offer pathetic

I have shopped Prosper Tx location ever since it opened. Used to be great. Now it's horrible! Don't bother shopping there! Service is horrible and manager is extremely rude! Store is always a hot mess!

I just received a gift I ordered for my daughter in law for Xmas and the top of the box is cut out. How am I supposed to give this to her in this box? I realize you must do this for some return purposes: however there has to be a better way! Never again will I order a gift from DSW. Just awful looking. The shoes were very expensive also, I'm so disappointed and embarrassed.

Found a nice pair of Brooks sneakers in the clearance section. Regular price $85. I was so happy to see the price tag was green and according to the sign directly above where I found them the green tag means 50% off. Yay! What a bargain...that is until I went to pay and guess what - green tag was ringing up at only 20% off. WHAT! How can you have a sign that says 50% off and then tell you "Oh sorry it's only 20% off this week". Take a look at the picture here. How is that not clearly 50% off. Unfortunately I didn't think to take a picture of the price tag. It was clearly green. Nobody was disputing that. "That sign didn't get changed, like all the other ones did." But if the sign says 50% off, is the store not obliged to sell the item to you for that discounted price. I'm sure other stores would. What a crock! I'm done shopping here! One star for having a nice pair of sneakers that I did not buy!

I ordered a pair of Nine West Boots and they came in a crumbled box and they were used with white paint on them. How do you send out damaged products and damaged packaging? I will never order from them again. The customer service had me on the line for 50 minutes and still not resolved. NEVER AGAIN! Wish I could give negative stars.

I was really excited for these shoes and ready to rock them and this is how they came at least one of them I was very disappointed.

Bought a pair of Vince Camuto sandals online. It was shipped to my home in a timely manner but the shoes came unprotected. It came in its original shoe box with just a plastic mailer bag. Also no cushion, cardboard or any type of paper packaging in the box to protect shoes. Came with a fine white dust all over them and one shoe is obviously worn in the bottom as if it was a display shoe or a return. Buckles and straps were also undone and not clipped and laced up as you see in stores. Disappointed. Positives are that they fit, they are nice and besides them being very dusty, no signs of wear besides the bottom.

Do Not buy a gift card from them cause you will not get it. Three weeks and still nothing. Bunch of foreigners answering phones. But what else is new in this messed up world we live in. Shame foreigners are taking over America. Get trump back in office.

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.

So…. I bought a pair of Sketchers Slipins when I was in Boerne TX in February. I tried them on, they felt great and my daughter said they looked good. Took them to the register, the clerk looked at them. There was an issue with the price, so the manager even looked at them.
2 weeks later and 10+ hours away from Boerne, I'm sitting in the dentist's office and realize I have purchased 2 different shoes! I called the store and explained my situation and how far away I was from them. Little dude who answered the phone was very flippant and said I'd have to bring him back to the store, in Boerne, before they would take care of the problem. I tried online to get a resolution, with pictures, receipt, everything. They said they didn't have anything to do with in-store purchases. Anyway, I told them I didn't think they'd want the negative comments I would make, but they didn't seem to care.
I know they will have another unhappy customer, if they should purchase the other mismatched pair. Just buyer beware! Check your shoes. These really are close in style.
I am now wearing my mismatched shoes and plan to enjoy them. They really are comfortable. I will not hesitate to tell people where I got them. They are quite the conversation piece!

I purchased a pair of slippers two and a half weeks ago. I called today and they said they could refund me or resend them as they are still available. I opted for the reorder. The customer service rep was very friendly. He said he checked the tracking and the package was lost. No offense, but I could barely understand him. I had to ask him to repeat himself several times. I am waiting to see if the second pair shows up. Thus far i'm not impressed with their handling of online orders.

All I heard was lies. From the minute that my delivery was delayed until the moment I found out by mistake that my shoes were out of stock until they claimed via email that they will personally call me.
Bernard

DSW carries a good variety of well-constructed shoes. The problem lies with returns. I bought a pair of house slippers that didn't fit so they were returned to the store on Dec 26th. Even though I've followed up twice with customer service on the status of my refund, I'm still waiting as of today, Jan 12th. This is unacceptable especially since every other company I deal with (i.e., Kohls, JCPenney, Amazon, etc.) give refunds within 24-48 hours max! DSW has lost my business--they're not the only game in town.

I have received obviously used shoes sold at full price multiple times in the past few months and they've been damaged and missing all things in the box except the actual shoes so I know for a fact they're not new.

Don't…! I ordered 6 pairs of shoes online totaling over $600 and only received 1 pair. FedEx delivered my other ideas to the wrong address. DSW would not assist me! I was told to take it up with my financial institution! I will NEVER order from them again!…Rip off!

Placed an order online, within minutes I realized I had ordered the wrong size, I immediately contacted customer service via chat and email and was informed that my order could not be changed... after almost one week without updates on my order I contacted them again to confirm and let them know that it was not reasonable to not be able to change an order that was paid for and had been delayed for a week, they offer $20 in customer rewards for the inconvenience but no resolution on my $144 order... one day goes by and my order was canceled without informing me and charge going back to my card as a refund which will cost me $$$ because of the type of car i used. Needless to say DSW's customer service is nonexistent / lacking one feels like dealing with AI instead of with a person. Probably the last time I will purchase from them..

I spent a total of over $300 and I never got nothing! I contacted DSW and they did not help me at all? I am on disability and the shoes I ordered was for Christmas gifts I can not have a Christmas for me and my son now! I am devastated I can not believe this is happening to me! I can't afford to pay out 300 but I made it happen! I'm just speechless!

They never have any sales on anything Worth wearing whenever you take a gym shoe or shoe up front there never on sale they are the worst shoe store to go to when it comes to sales they give out these bogus $#*! coupons and none of them work on none of the shoes I'm done with them.

I bought a pair of slip-on shoes which, while the correct size, had such a narrow opening that getting them on my feet was nearly impossible. I returned them in pristine condition (including the box) and received a refund that was less than I had paid. When I contacted them, it turned out they charge an $8.50 fee for returns. DSW clearly doesn't really stand by what they sell.

I ordered 2 pairs of shoes on Black Friday, I received 2 pairs of used Aerosoles shoes and was blown by the condition, very used. I went online and processed the return and I was sent 2 pairs of more worn shoes, this time the shoes had dirt and mud on them, no tissue in box, box visibly damaged. I have spent endless hours on the phone trying to get the exchanges returned, shouldn't be so hard. I feel they are giving me a hard time so I give up and let them keep my money for used shoes. Store said it was probably because they were so busy with holiday just packing order. Pay attention to detail. USED SHOES, This is disgusting.

Good shoes at reasonable prices, but they use Fed Ex who are the worse shippers and are guaranteed to be late.