• Walgreens

2018 CUSTOMER CHOICE AWARD

Walgreens

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Overview

Walgreens has a rating of 3.03 stars from 929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Walgreens most frequently mention free shipping, drug store, and beauty products. Walgreens ranks 16th among Vitamins & Supplements sites.

  • Service
    158
  • Value
    131
  • Shipping
    77
  • Returns
    63
  • Quality
    117
Positive reviews (last 12 months): 28.6%
Positive
8
Neutral
1
Negative
19
21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • By far the WORST customer service at any Walgreens I have ever been to.
How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Delivery service is misleading and false”

Sandra B.
1/9/24

I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Reviews (929)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (130) drug store (22)
Thumbnail of user sandrab3805
1 review
0 helpful votes
January 9th, 2024

I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Thumbnail of user vaxusvaxu
7 reviews
4 helpful votes
January 3rd, 2024

They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity. There's one time I ordered some toilet paper from them and it advertised one equals 4 regular rolls. I only realized it's a total lie when the item arrived. It's only like 25% larger than any other roll I've seen in my life at best. Their agents were so shameless that they just denied the issue when confronted with solid evidence. In addition, their app discount coupon never worked when I try to check out, no matter how hard or how much time I try.

Tip for consumers:
Don't ever do business with them if possible!

Products used:
groceries

Service
Value
Shipping
Returns
Quality
Thumbnail of user esrayakisikli66
1 review
0 helpful votes
March 1st, 2024

I sent this message via email and received no response. Then I contacted customer service named Shawna, she did not help me in any way and after telling her this, she closed the session.

Thumbnail of user georgen704
1 review
0 helpful votes
December 6th, 2022
Verified purchase

VETS BEWARE! Walgreens pharmacy "WILL NOT" offer "ANY DISCOUNTS FOR VETS", even if you pay cash and no insurance or if you want to use GoodRX or other coupons. They state that the VA should pay them full price. I paid $150 for 3 prescriptions that I could have paid $34 with GoodRX. Contacted both store and corporate and was told this is the pharmacy policy. WHAT A SCAM!

Tip for consumers:
VETS BEWARE!! Walgreens pharmacy "WILL NOT" offer "ANY DISCOUNTS FOR VETS", even if you pay cash and no insurance or if you want to use GoodRX or other coupons. They state that the VA should pay them full price. I paid $150 for 3 prescriptions that I could have paid $34 with GoodRX. Contacted both store and corporate and was told this is the pharmacy policy. WHAT A SCAM!!!

Products used:
Prescriptions

Service
Value
Quality
Thumbnail of user russellm624
2 reviews
2 helpful votes
September 28th, 2023

For several years have used Walgreens for all my vaccinations and prescriptions, very accommodating. No more. They apparently have implemented a new business model based upon: "For every customer we lose, we'll get 5 new ones" Oh yeah? Color me gone. The "kiss my $#*!: attitudes of my local store don't work for me.

Tip for consumers:
Ads not valid.. as site is not updated on product availabilities.

Products used:
Other.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alberts226
10 reviews
3 helpful votes
March 13th, 2024

I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.

Thumbnail of user daniela1963
1 review
1 helpful vote
September 22nd, 2023

They lied that they had a prescription in stock --FOUR times. As a result, it was too late in the day to get the prescription transferred. My wife went without eye medication for days. If her vision is permanently damaged, Walgreens will be sued. It is awful if the only way to conduct a retail business is to have my lawyer talk to their lawyer.

They are liars, irresponsible, and have zero compassion.

Tip for consumers:
I will never do buskiness with those liars again..

Products used:
Zero. My wife went without medication.

Service
Value
Shipping
Quality
Thumbnail of user gregb1382
2 reviews
14 helpful votes
January 22nd, 2024

Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettyc1157
1 review
1 helpful vote
February 20th, 2023

Two lanes and one of them as being monopolized buy one lady who has been in the drive-through for over 30 minutes
You would think that they would tell her to get out of her car and go inside and work on the 10 cars that are behind her. She is monopolizing, and there's only one clerk at the window.
Of course you buzz the buzzer and she said she's only working with one lane right now and it continues and continues and continues. Trying to figure out what medicine she's going to get for somebody.

Products used:
Very very slow service in the drive-through
One lady is monopolizing the whole section and there’s 10 cars piling up. She’s been in the drive-through for over 30 minutes. And the clerk when you push the button and call for help, she said she’s only allowed to do one lady at a time so it doesn’t really matter exactly why they have two lanes here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tashab163
1 review
0 helpful votes
October 16th, 2023

Walgreens pharmacist can be absolutely rude and disrespectful. I'm taking care of my parents and small children and work two jobs. Last thing I want to be in is pain. I want to avoid any surgery at all cost so my dr treatment plant was physical therapy and pain meds to control the pain and it works for me. It's a shame a pharmacist wants to judge you for your medication choices. Walgreens need to do better. Many people need specific medications due to the others having a bad side effect for them. Pharmacist, Stop playing with people lives and let them live and do they have to do to survive in less pain possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joani66
0 reviews
4 helpful votes
January 11th, 2022

Tried for 3 days to pick up my prescription at Walgreens in Springfield Mo E Kearney location. Day 1 not ready. Day 2 computers down so they would not give me my prescription Day 3. Went to pick it up after calling at 1230 pm when i arrived 30 minutes later the had a sign up that they closed til 5 pm. Im done. Walgreens sucks. They can keep my meds. Staff needs fired but i wont be going back

Tip for consumers:
Dont

Products used:
None

Service
Thumbnail of user kingjoseph448
6 reviews
0 helpful votes
October 9th, 2023

Rude staff. Long lines and higher prices than other pharmacies. Staff are overworked and stressed and in a hurry

Thumbnail of user mikeh2065
1 review
2 helpful votes
January 5th, 2022

I live 23 miles from the closest Walgreens. So I always call before I make the drive into town to pick up my elderly mothers scripts. And no matter how much I voice my displeasure, they are never ready when promised. It's not like I have to wait 5-10 minutes, I always have to come back the next day because they don't have her medication in stock…. Every time!
I'm done with these clowns. Walmart will now get her business.

Thumbnail of user mikrosoftsuksdabig1
5 reviews
2 helpful votes
September 19th, 2023
Verified purchase

Walgreens sucks. I went to the trouble to order 4 vitamin items on line. At checkout there was a 'problem'. The problem was with walgreens. So i called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said i would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time i ordered online there was also a problem and i had to straighten it out in the store. This chain of stores is not worth my time or yours.since this mishap was online i have no receipt.

Tip for consumers:
walgreens sucks . . . total waste of time

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user giocondao
1 review
0 helpful votes
April 21st, 2023

The worst wallgreens. The worst pharmacy very unpleasant pharmacists. One of the managers who is very rude and despotic. The cashiers don't even say hello good afternoon. That's why I'm already changing my prescription to another store. That when have 2.2 stars

Service
Returns
Thumbnail of user marcyj17
1 review
1 helpful vote
December 25th, 2021

I am very disappointed in the recent Christmas ads I am seeing. Foul language has become too accepted in our society. Shame on Walgreens for making it more acceptable.

Walgreens has been our go to pharmacy for over 20 years. Over the last 20 month prescriptions have become unavailable. When expecting to pick your prescription up they don't even notify you. You have to call them. We have had to move most of our perceptions to Safeway, which is not near as convenient.

Thumbnail of user johnk4348
1 review
1 helpful vote
August 13th, 2022

This has to honestly be the worst pharmacy in the US today. Look at their 86% bad reviews. My cancer drug was called in on Wed, then the pharmacy abruptly closes for 3 days. I must wait until Monday for my Oncologist to re-write the script for another store. These abrupt pharmacy closures are happening frequently across the city. I was informed pharmacy workers are rebelling against the greedy corporation.

Service
Thumbnail of user animlsafe
1 review
0 helpful votes
September 29th, 2023

Lindell Walgreens has 0 customer respect or service. They do not even answer the phone sometimes. They cannot find prescriptions and have terrible management.

Tip for consumers:
Use any other pharmacy.

Service
Value
Thumbnail of user terryw112
14 reviews
12 helpful votes
January 23rd, 2018

I don't know if Walgreens is individually owned or corporate but the one I go to is always very clean with professional and friendly staff. Their pharmacy is knowledgeable.

Their products are on the bit of expensive side, but if you are a member, there are great discounts of many items that makes it comparable to your local supermarket.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciac3713
1 review
0 helpful votes
October 6th, 2023

I placed an order y'all are out of product, so why do I have to wait 5 to 7 business days because I canceled my order that doesn't make sense at all.

Tip for consumers:
The worse worse worse customer service I got today

Products used:
Didn’t even get I canceled orders because y’all are always out of product

Service
Value
Returns
Thumbnail of user graduationb
3 reviews
0 helpful votes
October 16th, 2023

94 St,New York
Walgreens Broadway 94 St,New York, NY. This location is horrible. I was falsely accused of stealing by cashier and security guard. I was asked to remove items from my pockets in front of customers and Staff in store. I came in to redeem bottle returns. Bottle machine is in front of store. According to suvillance camera I never entered any aisle of store. This was very humiliating and cause severe mental illness. Until this day nobody want to accept responsibility not apologizing or didn't show up for court to answer complaint. This store staff are treating customers in a reckless manner and falsely accusing them of stealing especially African Americans. This is unacceptable and everyone should be treated equally. Always treat people the way you want to be treated. Should be ashamed of yourself how I was treated. Stop the discrimination with shoppers.: :(( ((( This has caused so much harm to my health and quality of life.: :(( (

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelc8857
1 review
0 helpful votes
August 14th, 2023
Verified purchase

A follow up to my previous negative review of Walgreens for immunizations:

The next day, 8/15/23, after complaining online and to Walgreens itself, the Store Manager Mr. Kevin Frady called me. We talked about the situation, he said they actually did have the RSV vaccine and did not know why his staff told me they did not. He apologized for the poor service and promised to provide the correct service his customers deserve, if I would return for the immunizations. I agreed.

So the following day, Wednesday 8/16/23, my wife and I returned for our immunizations. Mr. Frady saw me, said hello, and went about his business running the store.

My wife and I went to the pharmacy on time for our scheduled appointment, went through the routine of filling out the paperwork and got our immunizations. My four vaccinations and my wife's single shot took 5-10 minutes total. But the whole process still took about 45 minutes. This time, there was no line for prescription refills, so the staff was not running ragged as it had been on Monday.

Overall, I wish the process was quicker. But my faith in Walgreens is restored. I give them 5 stars now.

Mr. Frady said goodbye when we left

Tip for consumers:
Everything is in the two reviews.

Products used:
Vaccinations: RSV, Covid booster, pneumonia, flu

Service
Value
Thumbnail of user marciaj94
1 review
5 helpful votes
March 3rd, 2021

Just got terminated from the Morningside Walgreens in Sioux City Iowa, for apparently not having a so-called correct tone of voice when speaking over the radio. Should I state that this Walgreens does not have any African Americans at this location. The Manager and Assistant Manager are very unprofessional... they need to be trained before receiving such a position. I really felt discriminated against... Sad place for 2021. Get over it Racist people... CIA

Service
Value
Shipping
Returns
Quality
Thumbnail of user krist125
2 reviews
0 helpful votes
June 14th, 2023

The Walgreens Pharmacy on the corner of California street and Spruce street in San Francisco: HORRIBLE SERVICE! To reach out to them takes more than ONE HOUR and then they just HANG UP! The WORST STAFF EVER!
I've made a several calls and ALL of them took me, at least, 45 minutes to get someone on the phone, yet, they were NOT able to help. All other calls take more that an HOUR after that- they just hang up.

Service
Thumbnail of user judym1258
1 review
3 helpful votes
February 17th, 2022

It's been several weeks of trying to get through to the pharmacy for refills on Northern Avenue in Pueblo Colorado. It's ridiculous. Phone rings then voice comes on saying it's not a working number. The store is open. My son is having to have his medicine mailed to him. I'm having to go across town to get a refill. Unbelievable poor customer customer care. Fix the problems or close the doors. You better not have an emergency because you could die waiting. I'm in shock! Walmart, here I come.

Tip for consumers:
Avoid.the location on Northern Ave in Pueblo Colorado. Their lack of phone service, spanning weeks, could cost you a whole lot more than shopping elsewhere. As in your life!

Products used:
Medicine refills .worst drugstore ever.

Service
Value
Shipping
Returns
Quality

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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3.0
929 reviews
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