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CarParts has a rating of 2.46 stars from 1,210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarParts most frequently mention next day, tracking number, and business days problems. CarParts ranks 900th among Auto Parts sites.
This company responds to reviews on average within 8 hours
Too many bad reviews on this site, so I'm telling you excellent quality, price & service. Purchased new headlamp assembly for 2018 Subaru Legacy. OEM was almost $400 and CarParts.com was 1/2 the price and I'll show pic on perfectly boxed AND it was new! Received the headlamp within a few days (don't pay attention to negative reviews on delivery!) and was easy to get bumper off and replace. YES, they have my business!
Company admitted Sent wrong part for wrong model of car, then won't return it. Because it's over 60 days only reason it's beyond 60 days. It's because a bumper cover you protect inside the box while you're waiting to put it on. Vehicle took longer than expected to have remoter replaced. And now I have a bumper cover for the wrong car that they will not Exchange for the correct part for the vehicle in perfect condition original shipping box.
After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part.
So many great parts vendors out there who deliver parts, why waste your time with carparts.com?
Products used:
Never got what I ordered.
NEVER order through this site! Sent me wrong brakes and would return! I'm out $280.00
Scam! Scam!
Tip for consumers:
Scam
Hi Travis,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99710. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
Bought a tail light for my Yukon and less than a year later it was getting water in it. I got a replacement and now the replacement has the same issue! They are now unwilling to replace because it has been more than a year. Seems like the products they sell are less than quality and their customer service is worse! Avoid at all costs.
Products used:
Tail light
Hey Mike R,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99617. Please write this on the subject of your email for immediate assistance.
Regards,
Anthony C.
Customer Advocate Team
CarParts.com
Ordered a mirror for drivers side because OEM is ~$1000. The first one that came in didn't fold right. I contacted customer service. They asked if I wanted a replacement and I said yes. The part was on backorder so I asked if I could keep it on my truck until the new one came in for safety reasons. They said that was fine. A few weeks later and the replacement works like a charm! Would do business here again. Customer service is top notch and reached out to make sure it was right!
Products used:
Drivers side mirror
Hi TYLER H.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate team
CarParts.com
Ordered part for car that was guaranteed to fit, did not fit, shipped back the very next day with photos attached, was in same condition it was received. Have yet to receive refund. Was going to order a different part, but will not be going through this company again... Terrible experience.
Tip for consumers:
To each it's own....
Products used:
Ordered from another company with better results...
Hi Kryss S.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100327 and please put it on the subject line of your email.
Thanks,
Anthony C.
Customer Advocate Team
I made the mistake of purchasing brake pads from Powerstop thru the Carparts.com site. Their website offered the pad kit for my Turbo Buick that matched the Powerstop site, and several other automotive sites like RockAuto. The pads arrived and box was unsealed, however the brake pads were saran wrapped and had a date of approximately 16 months old. Seemed ok...
Went to have the installation done by the professional business that recommended Powerstop pads. They found the pins for the Brembo calipers that hold the brake pads to be short. The installer would not use them for fear of damage, and used the original parts again. I contacted both manufacturer and Carparts.com only to have a Client Service battle that has not ended more than a week later. Powerstop has offered that Carparts.com will refund the purchase price for error. Nope Carparts.com has had 5 associates (Consumer Advocates) all offer nothing more than 10 bucks. I have offered to send back the short pins first for review and measurement. Nope! Neither business will pay for the reinstallation of the correct pins either. They don't care about liability or their negligence either. Poor business and would NEVER revisit nor offer any referrals.
Products used:
Powerstop Z26 Brake Pads Kit -- Extreme Pad Kit
Hi Scott B.,
We thank you for your review and for bringing this to our attention.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket #: CAT-97244 Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Thanks,
Anthony C.
Customer Advocate Team
Stay away! Ordered something on feb 2 and items had to get here on feb 5... to my findings they had no order number and no tracking info for GLS. I rather stay on ebay something thats been around for years. If u know what im saying i would stay away from new sites. As they say " what you pay for is what you get". Also for my refund..."ohh lord bby jesus" how do you do a refund with no confirmation on my end. This sounds alot like a scam. I just pray to god that they send me some of my hard worked money back. Yessir!
And i am a real person not a bot.
Stay safe everyone!
Tip for consumers:
Stay away from foreign shipments and courier
Products used:
Didn't receive my order
Hi Luis D.,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration with the delay and the lack of order number and tracking information. Rest assured, we take your concerns seriously, and we're actively investigating this issue to ensure it doesn't happen again.
Regarding your refund, we completely understand your apprehension. We assure you that we are processing your refund promptly. We are committed to resolving this matter swiftly and ensuring that you receive your hard-earned money back as soon as possible.
We value your feedback and your trust, and we're deeply sorry for any negative impression this situation may have caused. Please don't hesitate to reach out if you have any further questions or concerns. Your satisfaction is our top priority, and we're here to assist you every step of the way.
Thank you for your understanding and patience.
Warm regards,
Paul D.
Customer Advocate Team
CarParts.com
I ordered 2 sets of new rotors and pads, but ended up canceling the order the same night. The next day, they canceled one of the sets, but still shipped the other, even though they had already canceled the other. They're now telling me to return the item I will have to pay a fee. This is a clear attempt at squeezing any money they can out of me because I chose to cancel my order.
Tip for consumers:
Don’t waste your time with this immoral company.
Products used:
Didn’t use the product, my issue was with their scam of a cancellation/return policy.
Hi Andrew S.,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99334. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
CarParts.com
Do not order from this website. I bought a power steering pump from this company back in December and wasn't able to install it until recently. I spent half a day getting the part installed only for it not to work. So I have absolutely no power steering. How do companies get away with this? So I called their customer service number and after waiting half an hour on hold I finally got through to someone that just told me since I was out of the 30 day return window they couldn't do anything. So I just wasted 100 bucks and half a day on some garbage that doesn't work and they don't even have the decency to give me my money back. Never ordering from this company again and don't recommend you do either.
Hi Robert B.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100507 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
Purchased 2003 Chevy Tracker rear bumper.
Received in 5 days new bumper but... can't
Install because lower mounting holes are out of alignment and one left upper mounting hole is cracked.
Good price but... lot of problem.
I sent email with complain and received this respond...
Thank you for getting back to us regarding your ordered bumper reinforcement.
We're delighted to know that the part was installed successfully despite the fitment issues you've encountered.
Hi Mark,
Thank you for sharing your feedback regarding the bumper you ordered.
I'm sorry to hear that you received a damaged bumper and that the response you received from us did not resolve you concern. Please be assured that we will review the things you mentioned so we can address it with the concerned party.
To help us improve our service, may we know the detailed condition of the shipping box when you received the package? We apologize that you have to go through this hassle. Rest assured though that we will do our best to make this right for you.
We have sent you a direct email so we can get more information regarding your issue so we can further assist you.
Rome G.
Customer Advocate Team.
www.CarParts.com
Ordered a Mazda trim piece that we needed to replace. It didn't come with the hooks to put it back on the car. No problem. Ordered those. They didn't work. Asked Mazda to install, they couldn't do it either.
The parts from this company are useless and won't fit despite it being the "correct part". They even shipped the item to the wrong address so I had to buy it twice...Both were useless, just like them.
Hi Matt,
Thank you for sharing a review about your order. We appreciate you bringing this to our attention and we sincerely apologize for the inconvenience this has caused you. We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number and include the ticket # CAT-99044 in your subject line for immediate assistance.
Working with you,
Rose R.
Customer Advocate Team
To everyone saying carparts.com are "quality" no they arnt. Their made in China bro. These are bot ahh people making unaccurate reviews. I had bought from this website in the past. An EGR valve, and a Shift Solenoid for my 2000 Coupe Accord in beginning 2023. They both came on time but the parts were defective. Definitely do not recommend ordering any part from them that has to do with electrical circuits or components. Your better off buying something cosmetic from this website. If you get lucky with an electrical car part, that actually functions the right way, than you got lucky. Other than that, don't say I didn't warn you. They wouldn't shoot me a refund. So that means bad business 😬📉
Tip for consumers:
Don't buy electrical car parts with circuits, sensors, wires, or any type of electrical component from this website 📉
Products used:
No products. They were all defective smh bruh
Hi Bobi P.,
Thank you for bringing this to our attention.
We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number. Here's your ticket# - CAT-99222. Please write this on the subject of your email for immediate assistance.
Regards,
Rose
Customer Advocate Team
CarParts.com
I had ordered this EGR vavle & Shift Solenoid from them. I got the parts on time. But they were defective as hell. The EGR vavle kept making my Honda surge and giving it high rpms. The Shift Solenoid kept causing the D4 light to flash everytime my car would try upshifting. After, I had bought and replaced those parts with OEM parts. & and guess what? It fixed the problem. So moral of the story. DO NOT BUY ANYTHING ELETRICAL FROM THIS PLACE. UNLESS IT IS COSMETICS LIKE BUMPERS AND FENDERS. SAVE YOURSELF THE DAM MONEY. JUST GO BIG AND BUY OEM. Bobi Phett...out
Tip for consumers:
DO NOT BUY THESE CHEAP CHINA PARTS. JUST GO BIG AND GO OEM
Products used:
Nothing. Because the parts I bought from carparts.com were terrible. Just thrown them into the garage. Usless prices of junk.
They sent me the wrong item and refuse to send me the right part. Also want to charge a 200.00 return fee. Unprofessional and will never order from them again. Con Artist They only want your money and card information. Then she hung up the phone when caught lying about the order. Bastards
Products used:
Went to another part service that Professional and Honest.
Hi Barry,
Thank you for reaching out to us and bringing this to our attention.
There are several reasons why we cannot accept a return or process a replacement. I would like to look into your concern and check if there are other options. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-98711. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
Car Part's was awesome on understanding my return issue even though it was past 90 day's. I will do business anytime with this company.
Tip for consumers:
If you have any issues, especially with returning something do it on time.
Products used:
Differential Gear. Truck Part.
Hi Jason,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Bill and Ed deserve a raise! I'll shop here first because of there wonderful customer service!
I actually appreciated them asking my housekeeper (who did the ordering) questions that made sure I was getting the right parts. Who likes having to send back anything? Not me.
Tip for consumers:
Bill and Ed covered everything so well and recapped it for me that I was completely satisfied.
Products used:
autoparts
Hi Roland,
Thank you for taking the time to write about your experience. It is wonderful to hear that that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com and that our team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team.
CarParts.com
I had ordered from them once before and told myself never again I should have stuck with that. They lie about the shipping date and you won't get your order for probably two weeks. I placed two different orders one with Rock auto one with car parts, my rock auto literaly came in one day… two weeks later I'm still watomg on my car parts order… please if you see this and you need your parts any time soon stay away!
Tip for consumers:
I genuinely hope people will see this and go to Rock auto stay away from car parts .com they suck and the CS can’t understand you
Products used:
All I ordered was spark plugs and it’s been over 10 days steer clear!
Hi Sam K.,
We appreciate your time in sharing your thoughts on your recent order. Your feedback holds significant value for us, and we extend our sincere apologies for any inconvenience you may have encountered. To better understand your concerns and work towards a resolution, we would like to gather additional information.
Please contact us via email at dgteamcustomeradvocate@carparts.com, and include your order number in the communication. For expedited assistance, kindly include the ticket number CAT-99267 in the subject line.
Regards,
Bry M.
Customer Advocate Team
I purchased a large drivers side tow mirror for my 2015 Ford F350. It installed fairly easily and looks great. I had a minor issue with the power tilting; CarParts.com responded immediately offering options to make sure I was happy. I honestly have not experienced this level of service from any company in a very long time and am extremely impressed. I will definitely shop CarParts.com again!
Products used:
Exterior (drivers side) tow mirror for Ford F350.
Hi Kristen,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
CarParts.com customer service is excellent. They were very helpful when purchasing a replacement part for my vehicle. I would highly recommend them.
Products used:
Catalytic converter
Hi Brian,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you,
Philip
Customer Advocate Team
I will NEVER order ANYTHING from this company! I placed my order Saturday, they immediately took the payment, the order didn't get "shipped" until Tuesday (the day it was supposed to get delivered), I had to call this morning (Thursday) to find out where my order was! I was informed it was returned and refunded, because FedEx lost or damaged my package. No one contacted me to inform me! And you know I kinda need this order, I mean I'm on foot! I'm missing my son's first track meet tonight! UGHHHHHHHH! OH AND IT WILL TAKE 2 TO 4 BUSINESS DAYS TO REFUND ME MY MONEY! NEVER AGAIN!
Tip for consumers:
I AM LIVID!!!!! THEY DIDN'T HAVE ANY REMORSE OR EVEN TRY TO ADDRESS THE SITUATION/PROBLEM!!! THEY ONLY WANTED ME TO REPURCHASE WITH THEM!!!!
Products used:
I had to reorder my parts with a different company
Hi Nikki L.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100181 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
I ordered a fuel pump a few weeks ago. The pump arrived with the fuel sensor unattached. I emailed customer service and asked for some instructions on how to finish assembling the pump. What I got was a link to a generic installation of a fuel pump in a car. I then sent back a reply explaining what I really wanted. No reply. I then tried the chat line. After 30 minutes of frustration I did get Bry to agree to at least send me a picture to my email of what the thing looked like assembled. That never happened. I called customer assistance the next day. Again absolutely no clue from the girl on what I wanted after another 30 minutes. She finally sensed my frustration and I was disconnected. I finally put the thing together and installed it in my car. Well the fuel sensor did not work. When I removed it I found a small piece broken off of the sensor. Well it just so happened that it was the stop for the lower limit on the sensor arm. I sent a 1* rated review with all of my frustration added in. Within 10 minutes I was contacted by Philip the customer advocate. Very shortly I was given a full refund on my purchase price. And I was told to trash the obviously junk pump. So thanks to Philip I am now giving a 3* review.
Hi Terry,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I'm in the process of doing a frame off restoration on an OBS Chevy pickup.
I ordered OEM premium parts from Car Parts.com in advance December 3rd. So I would have them on hand, when needed. I just started reassembling the vehicle, and realized that only one ball joint of four came with the bolts and hardware necessary for installation. I contacted Car Parts and was told that it's been over 30 days nothing we can do! I should have opened all of the boxes on arrival, but that shouldn't be necessary.
Products used:
Automotive parts
Hey Murray H.,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99607. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I broke my passenger side view mirror; trying to park in my garage. Ordering from Carparts.com was so easy. The representative asked for my vin number and they quickly shipped out my part. The part was perfect! Thank you Carparts.com!
Tip for consumers:
Just match the part you are buying with your car vin number. This way, you know that you have the correct part!
Products used:
Passenger side, Sideview mirror for 2019 Kia Sorento.
Hi Katrina,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Jason S.
Customer Advocate Team
CarParts.com
I received my parts undamaged, within a week, and it fit perfectly. I'll definitely order from them again.
Tip for consumers:
Easy to use, but make sure you get the correct part.
Products used:
Back taillight
Hi Charlene,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Romeo G.
Customer Advocate Team.
Ordered a set of headlamps, received two passenger side. Went to put in the one I did receive...the headlamp side looked exactly the same...wrong part.different model year. Dont do business with them unless you like getting the wrong parts.
Hey Christopher K.,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99554. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I bought couple of parts they charged a lot for a faster shipping process and it's still on shipping process (4 days past, waiting 4 more days)... ridiculous time. This is definitely fraud. Writing my review to every website possible where I can help people not buy anything from this company. Please report to BBB just as I did. And to avoid other individuals go through such unpleasant time.
Gain trust and grow your business with customer reviews.
Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
Hi Paul H.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100629 and please put it on the subject line of your email.
Thank you.
Anthony C.
Customer Advocate Team