• DressLily

DressLily

Overview

DressLily has a rating of 2.28 stars from 4,657 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLily most frequently mention customer service, tracking number, and credit card problems. DressLily ranks 117th among Discount Clothing sites.

  • Service
    899
  • Value
    847
  • Shipping
    905
  • Returns
    604
  • Quality
    816

Proactively asks for customer feedback

This company responds to reviews on average within 22 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
345
See all photos

What reviewers want you to know

Positive highlights

  • I am very pleased with my shopping experience with dresslily.
  • Awesome quality products and you can't beat it for the price!

Critical highlights

  • Yet I still had to argue with the customer service for a month to get anything done about it.
  • I am disheartened and disappointed at the customer service at Dress Lily.
How would you rate DressLily?
Top Positive Review

“Idk about it before but it's good!”

Psyche P.
4/11/22

Ok, I love their suits, although I received my clothes a little bit later than I thought, everything is great after receiving them! The quality is good, actually, I'm worried about the quality after checking some sites like this one and Trustpilot. But, out to my surprise! Exactly good. However, the shipment is not that fast. Ummm I can stand it since the world now is... Fine, just everything goes well.

Top Critical Review

“Don't bother ordering for this company”

KENNETH E.
12/14/23

I ordered a dress for my college graduation and was told a delivery date that would work. After trying to get an answer on the delay they just kept giving me the run around. I asked to cancel and get my money back and they ignored me. Still have not seen the dress or my money back. They just send emails that mean nothing! Bad company!

Reviews (4,657)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (809) dress lily (200) post office (94) order number (95) credit card (140) shopping experience (60) quality products (32) right size (34)
Thumbnail of user kennethe489
1 review
2 helpful votes
December 14th, 2023

I ordered a dress for my college graduation and was told a delivery date that would work. After trying to get an answer on the delay they just kept giving me the run around. I asked to cancel and get my money back and they ignored me. Still have not seen the dress or my money back. They just send emails that mean nothing! Bad company!

Products used:
Didn't use it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user cherylt988
1 review
2 helpful votes
December 18th, 2023

I can't rate the products I purchased because I'M NEVER GETTING THEM! The tracking # they gave me cannot even be found. I've even tried to google the shipping company from the tracking# and I don't find anything! It has been over 3 weeks already since I placed my order & paid. This was suppose to be a Christmas gift! VERY UPSET

Products used:
none. They are never being delivered!

Service
Shipping
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user beatrixs2
1 review
2 helpful votes
July 18th, 2018
• Updated review

I ordered a dress which was not what was shown in the picture. But the good thing is that the bad news stop here, because I got a full refund and got to keep the dress (which I gave for charity). Customer support was great, and even if I don't have the dress I was dreaming about, my problems got solved fast and in a very helpful manner. Nice job, I will recommend it to anyone.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Beatrix S.,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Dresslily.com again soon for all our latest deals.

Many thanks,

Dresslily Customer Service Center

I would NOT recommend to anyone
July 16th, 2018
• Previous review

I just received a dress I bought from dresslily, totally disapointed. Colors are not as they seem in the picture and the material is very cheap and bad quality. The price I payed was very high for what I got.

* DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johannas201
1 review
2 helpful votes
February 7th, 2024

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have.

Products used:
I used the dress and a shirt I bought. They were out of a shirt I ordered and charged me for it then let me know about it a month later.

Service
Value
Shipping
Quality
Thumbnail of user chanellet2
1 review
0 helpful votes
January 9th, 2018

I absolutely love Dresslily! Their prices are amazing and for the quality of the products, so worth it! Unfortunately the sizing on a sweatshirt that I got wasn't quite right (or maybe I just measured it wrong) but it does still fit, it's just a tiny bit smaller than I wanted it to be. It came in good time though, and it looks exactly as it was advertised, so I am very pleased!

Thumbnail of user jessicar252
1 review
0 helpful votes
May 13th, 2018

A very fun site to browse and shop. There are always lots of things on sale and specials. Good customer service too.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Jessica R.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Thumbnail of user katherinep990
1 review
3 helpful votes
November 7th, 2023
Verified purchase

I never received my order and customer service was awful. I even selected to purchase insurance during checkout. What is the point of that if not to make sure I can get a refund when the package didn't arrive.

I have tried several times to unsubscribe from their newsletter and am still receiving emails from them. I clicked the unsubscribe button multiple times. When that didn't make the emails stop, I contacted their customer service online who assured me I would now be removed from their email list. Now I am getting emails that don't even have an unsubscribe button at the bottom. This is harassment.

Service
Shipping
Returns
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user michellew388
1 review
0 helpful votes
June 10th, 2019

Hi i bought a dress for a wedding. It was a waterfall dress with flower embriodary detail in red and white flowers.it really suited the day.Its very on trend.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Michelle W.,

We appreciate that you took the time to write a review.

Thank you,

DressLily Customer Service Center

Thumbnail of user kristing23
1 review
0 helpful votes
December 25th, 2017

Good site if you REALLY pay attention to the size measurements. Dont go by what you normally wear in US sizing, most things run on the small side. Look at the reviews as well of each garment about fit and fabric. I had an issue with a swimsuit being sewn incorrectly and after submitting some photos, customer service was great in helping me out. I would recommend Dresslily, just use it carefully!

Thumbnail of user michelles1388
1 review
8 helpful votes
August 11th, 2020

So after paying and this company confirming my order was shipped they now say my order is canceled but I have not received a refund! ZERO stars for this company!

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Michelle,
We are sorry to hear this.
After checking in our system, this order LP2007051038401570 was unpaid and has been canceled by the system.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
Dresslily Customer Service

Thumbnail of user wendyf577
1 review
1 helpful vote
December 6th, 2023

Ordered on November16th of 23 and have contacted them three times and have still not received my order. I would not refer this company to anybody. Today is dec. 6 of 23. I have printed off everything from the order to the texts to their and from their customer service centers, who are of no help what so ever..

Service
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user kenyettar
2 reviews
1 helpful vote
September 5th, 2016

I ordered an auburn/reddish brown colored, shoulder length wig from Dresslily and to my surprise it actually took less than two weeks to arrive. The wig looks just like the picture of the model on the website except it's a little bit longer which I really like. Dressliy also gave me a free wig cap which is really handy because I've never bought a wig before and didn't have one. The wig came in neat packaging and the delivery time was excellent for free delivery.

Tip for consumers:
If you have any doubts about the photo or description of a product, you should ask just to be sure. It might also be good to ask about shipping or delivery time if you wonder how long it'll take to arrive.

Service
Value
Shipping
Quality
Thumbnail of user kojographyb
1 review
1 helpful vote
January 22nd, 2018

Amazing experience so far since i came across them on Facebook. Unique designs, affordable prices and great customer care. I am not changing Dresslily anytime soon.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear KojoGraphy B.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Thumbnail of user ethelh78
2 reviews
1 helpful vote
July 8th, 2023

Returns are a full headache. No phone number to call. Just emails with bad links. I will not buy from here again. Didn't even know my name with ticket order.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
If you have any questions, please Email us at support@Dresslily.com for assistance. We will reply you within 24 hours.

Thumbnail of user psychep1
1 review
3 helpful votes
April 11th, 2022
Verified purchase

Ok, I love their suits, although I received my clothes a little bit later than I thought, everything is great after receiving them!
The quality is good, actually, I'm worried about the quality after checking some sites like this one and Trustpilot. But, out to my surprise! Exactly good.
However, the shipment is not that fast. Ummm I can stand it since the world now is...
Fine, just everything goes well.

Tip for consumers:
mind the size, their size chart may be correct, but need to check before buying

Products used:
dress

Thumbnail of user cammieg4
1 review
4 helpful votes
September 4th, 2020

I bought a 40 dollar swim suit, measured by their guidelines, when the item came it was extremely to big. I inquired with the customer support with no response for a few days. I inquired again after I had sent the item back. The response was They could give me a partial refund and points if I kept the item or returned it back to their address in the USA. The item I returned required me to pay an additional 9 dollars. The item was returned to Chino California. After I gave the customer support the return address, and tracking number, and the usps service had delivered the package, I again contacted the customer support with this information. Their response was since I hadnt returned it to an address in the USA, I could not get a refund, because they didnt physically have the package and it would cost to much to have it sent where they wanted it. California is in the USA! They have now kept the over 50 dollars I have spent on this item, and will do nothing more. This, is theft! Answering customers, when getting a message, and sending return information in the package sent out, is productive customer service. This was a theft, I'm sure I am not the only person they have stolen from! Beware! If the option was no stars that would have been my rating!

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Cammie,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please not that we can only accept authorized returns in line with our warranty and returns policy.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
Dresslily Customer Service

Thumbnail of user shannonm1256
1 review
2 helpful votes
April 28th, 2023

I ordered one pair of stretchy pants for $25 dollars and $10 dollars for shipping and after three weeks I never received the item and they are giving me the "runaround" on a refund. This is seriously crazy. They told me to call my local post office and also ask all the neighbors if they got my package?! I didn't get my pants give me a refund, it's not that difficult.

Products used:
I never received my product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user lorir913
1 review
3 helpful votes
April 30th, 2023

I ordered 2 dresses and got one completely wrong dress, and one defective dress. They won't send label to return items because it's "too expensive" for them so they will only offer me a partial refund. Total scam, bad customer service, and cheap, poorly made products - do NOT shop here!

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user des49
1 review
2 helpful votes
December 16th, 2022
Verified purchase

1 star because 0 isn't an option. Order was placed in Oct for receipt by Christmas. Afterultiple attempts to make contact through a terrible, automated system, the second week of December I was told to pay via a different method if I still want my order, all the time referencing an order placed over a year ago and the order in question. In all fairness, I have purchased before with no issues. After this, I will never buy from Dresslily again.

Products used:
Never shipped

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi, there, We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user dinaz2
1 review
3 helpful votes
April 12th, 2017

It seems that a lot of people are having problems not receiving their orders. This also happened to me. I don't know if they really do not send them or they just get lost/stuck somewhere on the way. After exchanging some emails with the Dresslily staff (they where very polite) i got back all of my money. I will think of placing another order soon, maybe it was just bad luck
:)

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Dina,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

In the meantime if you have any more questions, please feel free to contact us via a ticket.

Best regards,

Dresslily Customer Support Team

Thumbnail of user simot1
1 review
0 helpful votes
September 30th, 2020

Ho acquistato da dresslily senza alcun problema, le immagini dei vestiti sono realistiche, è facilissimo scegliere la taglia e il centro assistenza è molto gentile.
I capi da me acquistati sono meravigliosi... li adoro e li indosso sempre!
Ottimi acquisti per me

Thumbnail of user indiab6
1 review
0 helpful votes
January 8th, 2018

Dresslily has good quality products, really good customer service and reasonable prices. The only thing I don't like is how long it takes to ship and receive your order. Otherwise good company.

Thumbnail of user ilyask13
1 review
5 helpful votes
January 1st, 2019
• Updated review

What started off as a bad experience has been turned into a good one.
Seller had strong communication throughout the resolution and I must say I'm impressed.
The team there should be proud.

Thank you

Avoid seller
December 9th, 2018
• Previous review

Ilyas Kajee

11 reviews

Star 1

Star 2

Star 3

Star 4

Star 5

Published2 seconds ago

AVOID... YOU HAVE BEEN WARNED!

Having placed my order almost 2 weeks ago, I had no update from them.
When I contacted them, I was told that it will be another 7-15 business days before they can depatch my item. The suggested options were 'Wait' or 'Exchange'. I had to email them back request a refund.

Avoid these DressLily. I'd rcommend AliExpress or Gearbest over this company any day.

Thumbnail of user jeremyd297
3 reviews
5 helpful votes
August 21st, 2023
Verified purchase

I spent almost 70$ on clothes, that was a while ago, the app says my package has been delivered asking me to verify on the app... obviously I didn't, I reached out to customer service, no reply. If I don't receive my Items by September 1st (making it almost a month of waiting) I'm going hard for a refund. What is going on?

Products used:
I just want my order, or some kind of response with the time I should receive it ANYTHING

Service
Shipping
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

Thumbnail of user lynnaev
3 reviews
1 helpful vote
August 24th, 2023
Verified purchase

I've been fighting with them for a while now trying to get several items refunded that are unwearable. They continue to either make a counter offer or say I didn't pay what I did and won't refund the full amount (even though I have the original order email from them proving what I paid. Next step will be dispute with the CC and BBB complaint. Don't buy from them, not worth it.

Tip for consumers:
Most items seriously lacking quality. Wafer thin material. The 2 I kept were actually decent. I had forgotten I'd ordered from them before and the quality was lacking. Won't make this mistake again

Products used:
Top, skirt, necklace

Service
Value
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Hi customer,Thank you for notifying us of your complaint.All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm.Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.We are always happy to assist you.

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From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.

Company Representative

Thumbnail of user customerservicer1
CustomerService R.
Typically responds within 22 hours

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2.3
4,657 reviews
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