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  • DresSale

Overview

DresSale has a rating of 3.01 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DresSale most frequently mention good quality, fast delivery, and discount codes. DresSale ranks 440th among General Apparel sites.

  • Service
    60
  • Value
    58
  • Shipping
    58
  • Returns
    53
  • Quality
    58
85
See all photos

What reviewers want you to know

Positive highlights

  • My neice ordered her wedding dress from this company and was very happy.
  • My friend and I purchased our prom dresses from this site.

Critical highlights

  • This company is unbelievable and highly unprofessional, customer service is just add bad as the product they offer!
  • Tried to return them and they refused to give me a return address.
How would you rate DresSale?
Top Positive Review

“Keep it up”

Zarine A.
2/7/18

Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens! Keep it up guys

Top Critical Review

“Worse shopping experience ever!”

Cara S.
3/1/16

The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on!

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (95) wedding dress (50) return address (11) return policy (16) prom dress (16) evening dress (12)
Thumbnail of user zarinea
1 review
0 helpful votes
February 7th, 2018

Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens!
Keep it up guys

Thumbnail of user martinak13
1 review
0 helpful votes
July 14th, 2018

I've never had any problems with dressale I shop there often because they're one of the only affordable online stores I like that they actually sell plenty of stylish and cute clothes in XS. And half the time when I order XSs from other sites they're still big on me, but dressale's fit me perfectly. They always have discounts, and fast shipping. I've never had to return anything so I can't comment on that. I also go to dressale to get a lot of my dresses for events. I get compliments on the clothing I buy from there. Overall I've had a great experience!

Thumbnail of user kristyc1
1 review
1 helpful vote
May 22nd, 2014

I wanted to give the company 5 stars, but I know that way, it would seem too sketchy. I made the mistake of ordering my dress before reading reviews on the website, and I immediately panicked about it. I messaged live chat asking when my order could possibly get here by. My prom is May 31, and I ordered April 24 (late for dress shopping, I know). I asked online on April 28, and they said that my order was already finished, will ship in 1 days, then they would email me a tracking number within the next 24 hours and they did. I was confused since my earliest arrival date was May 10, and latest date was May 24. It had only been 5 days and my custom made dress was already shipped. The shipping process began in Hongkong, and took no more than 3 days to get to Amercia. I ended up getting the dress May 3, less than 2 weeks after I had ordered my dress. The dress comes in a plastic bag, with the dress folded inside out to prevent any of the embellishments from falling off or being damaged. I tried on the dress, worried that they would just ship me a size 2 (I'm very short and tiny so I had to get a custom size a little smaller than 2), and it fit me according to the measurements that I gave them. I am very pleased with my order from them. I'm not sure how others could have experienced such a bad time with this site but I am super happy about mine! I know it sounds too good to be true that mine came custom sized and colored in a week since I've ordered it, considering I didn't pay for rush shipping like they asked, but I had a great experience with them!

Thumbnail of user kimleyb
1 review
0 helpful votes
February 7th, 2018

I really like their returns system. If you dont like something its easy to post back for free and they always refund quickly. Delivery has been (mostly) quick and efficient. Never had any real trouble with them and they have a wide selection of clothing, shoes, accessories etc... would recommend.

Thumbnail of user kamaltuwerm
3 reviews
10 helpful votes
January 7th, 2019

I am thrilled for you and your product! I get compliments on everything I wear from your company literally every time I wear them! You amaze and inspire me and I am incredibly happy to call you my joyous company. Looking forward to order more!

Thumbnail of user agustinaj1
1 review
0 helpful votes
July 14th, 2018

I have ordered from dressale numerous times and have never been disappointed. They have a very unique sense of style that I don't come across just anywhere. They have some items that will seem a bit over priced but they also have lots of good deals. I love dressale and always recommend it to people when they ask me where I got my clothes!

Thumbnail of user danielam27
1 review
0 helpful votes
January 2nd, 2018

Love the quality of clothing... I buy all my gifts (clothes) from u as well.
Is a great place to shop. Customer service is wonderful

Thumbnail of user anyas6
1 review
0 helpful votes
July 3rd, 2017

Dressale is the top website for Women Fashion... I saw this site on internet then i decided to purchase something here... recently i bought a dress from here. It is my first online shopping. They delivered me at right time and right products. Quality dress materials and fast shipments... the product was excellent in stuff and design that they shown as web page... till now i used this website and recommended to all my friends..

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Value
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Thumbnail of user angelp15
1 review
2 helpful votes
March 2nd, 2015

Just received my wedding dress today. Took longer than I thought to arrive, but my wedding is not till sept so I'm still way fine. Ordered my dress, then found these reviews, which turned me in to a big mess believing my dress would be junk. Thankfully my dress is outstanding, good workmanship, fits like a glove, beautiful crystal embellishments sown on, I am so relieved. There are are what appears to be minor differences, but I actually like them better. The dress was on sale and it cost me $200, I couldn't have bought the material for that much. Not only that, when I ordered the dress I did so on my tabletand did not notice that the flowers were pink until almost 2 weeks later. Not going to work with my cream, green and brown wedding. Customer service worked with me quickly to make the change.

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Value
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Thumbnail of user alexandrak4
1 review
0 helpful votes
June 11th, 2014

My friend and I purchased our prom dresses from this site. She had received her dress before me! Even though we purchased at the same time. I was so worried, but a week after my friend got hers I got mine. It was said to be delivered by the 10th, but I got it the 6th! So relieved. I'm rating it a four, because it didn't arrive at the same time with my friend's, it make me so worried. Any who, aside from that it was perfect.

Thumbnail of user amandab247
1 review
0 helpful votes
January 22nd, 2018

Great quality, great value and extremely fast shipping. Their products are true to size. I love them.

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Value
Shipping
Returns
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Thumbnail of user nikib14
1 review
0 helpful votes
July 7th, 2018

Package came quick, amazing prices with taxes and duties paid for Canadians. Great job! Great quality clothing line. My orders always arrive on time with standard shipping and I've always received quick answers from their customer service.

Thumbnail of user rachelm140
Rachel M.
4 reviews
0 helpful votes
June 22nd, 2017

Very good service and very fast. I had a problem with getting my order and parcel in particular. So i sent an email asking them if it was ever sent to my address. They have answered me email on the same day offering refund, which is great for such a large internet shop to be able to able respond ASAP and moreover offer a refund!!!! Thank you for your great assistance and help!

Service
Value
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Thumbnail of user nicoleb166
1 review
0 helpful votes
July 2nd, 2017

I ordered two items from them. They came quickly, and are made of very nice material. They seem to be very flattering with a great fit but unfortunately I mis measured and ordered the wrong size. I contacted DressSale about the dresses not fitting. They have been wonderful, answered all of my questions and are sending me a new one free of charge. Highly recommend

Thumbnail of user northj
1 review
1 helpful vote
June 10th, 2014

I love the website, it's very easy to find what you're looking for, I love the colour choice aswell! The email was very informative and friendly! I really feel like I know where I am with my order and I'm very excited for it to arrive :)

Thumbnail of user margieg3
1 review
1 helpful vote
July 1st, 2014

I was a bit worried about the dresses getting here on time but they got here in 4 days. I am bowled over by how beautiful they are I can't wait to try mine on! The only thing I would suggest is that you tell customers in the USA that USA import duties may incur on top of the price I had to pay $30 for a 5 kilo parcel. I am so pleased, I would recommend you to anyone for a million dollar dress that won't break the bank thanks so much xoxo

Thumbnail of user kw531
1 review
1 helpful vote
January 3rd, 2022

Beware that the do not send the items pictured on their website. It's a total Bait and Switch! They send cheap version of items that do not match the pictures on their site. They do not respond to emails complaints about the product until after the return window closes then say they can't do a return because it's been too long. Very cheap, Bait and Switch clothing and horrible costume service and return policies.

Tip for consumers:
DON'T, Look elsewhere. Horrible, cheap products that don't match pictures on site.

Products used:
Dress/costume

Service
Value
Shipping
Returns
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Thumbnail of user victoriat5
1 review
3 helpful votes
November 12th, 2013

Warning! Do not purchase from this website!
I am reporting this website to the BBB, yelp and ripoffreport.com.
The product will not be what you wanted and it will not be tailor able. They do not give refunds. They do not take responsibility for their bad products and false advertisement.
PURCHASE AT YOUR OWN RISK
*If there is a good review of this site, most likely Dressale paid for it.

Thumbnail of user annal35
1 review
4 helpful votes
November 14th, 2013

This site is exceptionally wonderful. Everything about it is great; prices, range of sizes, clothes, and free shipping. But the only thing I do not like about this site is that it takes sooooo long for them to get your returns back. It took them a whole week to get my returns back. Then depending on your bank it took them an extra 6 days to refund me my money. But other then that they are a great site. I wanted to send my mail as priority, but they encourage you to use the original packing, which makes perfect sense. Makes it easier for them to refund you your money... love this site still wish returns were faster with better options.

Thumbnail of user senoritab
1 review
0 helpful votes
July 7th, 2018

I am very skeptical of ordering clothes online. I have had some pretty bad experiences with quite a few websites. I decided to give Dressale a try and ordered a few shirts. I was super shocked when they came! The material was nice and it fit just the way I wanted it too. They are perfect for work when its a bit cold outside. I will definitely be ordering from them again

Thumbnail of user caras6
1 review
5 helpful votes
March 1st, 2016

The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on!

Thumbnail of user lizzar
1 review
0 helpful votes
January 22nd, 2018

Fantastic service always. I have ordered from Dressale for years and always been happy. Great website, very easy to use, make purchases and check out. Super fast delivery and a great deal.

Service
Value
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Thumbnail of user laurenw62
1 review
0 helpful votes
July 3rd, 2017

Their style is so great as well as using their service. Feels like I'm walking on air because of their shop and discounts! I've found so many nice stuff at Dressale. I love that store. And when they have sales, you can find great items for very reasonable prices. Would buy it all!

Thumbnail of user marys132
1 review
2 helpful votes
July 6th, 2014

Hi its me Mary, we really appreciated with the dress and the size is perfect we just received it today, all things are perfect as mentioned as they were shown on pics cat
Talogue by next week i will order some more things, as i found they also have some casual clothes on the site, thanks again very much

Thumbnail of user irisl10
1 review
4 helpful votes
July 18th, 2016

I purchase a dress for my mother in law for my wedding and it came awful... I paid too much money for a dress made from one of their un professional tailor. I have submitted several complaints about the dress no respond to resolve the problem, please don't buy from this website it's the worst. I would not want you to experience the awful experience I had with them.

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From the business

10,000+ stylish lighting in different kinds for sale on Dressale.com. Choose the wonderful lighting fixture and light up your home now!

Company Representative

Thumbnail of user chrisj39
Dressale D.

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