• DreamShades

Overview

DreamShades has a rating of 3.2 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. DreamShades ranks 50th among Eyeglasses sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It took 3 weeks to deliver, and the customer service was very slow.
  • Order was placed in February and they guaranteed receipt within 10 days.
How would you rate DreamShades?
Top Positive Review

“Great deal on Lafont frames”

Nadiya S.
7/22/18

I didnt research the company prior to purchasing and had a wonderful experience. Saved at least $100 on my frames. I had a word with one of the owners and they told me that the company was run down after 2013, thus all the negative reviews. Seems like the new management is doing a great job. Happy I found this site!

Top Critical Review

“I bought some glasses 3 weeks ago”

victor z.
6/19/13

I bought some glasses 3 weeks ago. A week after I order the glasses I emailed the website and immediately they charge my credit card and they said the glasses would ship the following day. Two weeks after my order no glasses I emailed them again and now no response. It almost seemed to me that I had placed my order and they did not know about it until I contact them. Its a scam do not buy from them..

Reviews (40)

Rating

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Reviews that mention popular keywords

customer service (8) order (22)
Thumbnail of user nadiyas3
1 review
1 helpful vote
July 22nd, 2018

I didnt research the company prior to purchasing and had a wonderful experience. Saved at least $100 on my frames. I had a word with one of the owners and they told me that the company was run down after 2013, thus all the negative reviews. Seems like the new management is doing a great job. Happy I found this site!

Thumbnail of user irinat1
2 reviews
3 helpful votes
November 14th, 2011

I fell in love with a pair of Gucci sunglasses, 3169 in Havana color, I mean, who wouldn't.
I have placed an order with Dreamshades.com on September 20. Got a response that my order is being processed. Received my shipment on September 28, neatly packed, with the box, cloth and the case.
I could have bought it at the store, but $200 vs $289 was the deciding factor. I am very happy I saved!
Would order from them again, the price is the major deal for me.

Thumbnail of user georgeq4
1 review
0 helpful votes
April 5th, 2013

Fantastic and authentic eyeglasses. But the best part is their customer service is bar none the best I have encountered - both in-person retail and online. Simply put, DreamShades is the best. Buy with absolute confidence. Satisfaction is guaranteed!

Thumbnail of user victorz1
1 review
0 helpful votes
June 19th, 2013

I bought some glasses 3 weeks ago. A week after I order the glasses I emailed the website and immediately they charge my credit card and they said the glasses would ship the following day. Two weeks after my order no glasses I emailed them again and now no response. It almost seemed to me that I had placed my order and they did not know about it until I contact them. Its a scam do not buy from them..

Thumbnail of user melf
1 review
0 helpful votes
September 19th, 2012

I ordered prescription eyeglasses and paid for express(3 business days) as i need the glasses right away. I am still waiting for the glasses over a week later. This is my second time ordering through dreamshades and have had a delay both times. Unfortunately I will not recommend this company to anyone but i will deter people from buying from them. Why pay for express when you dont get them express. Also why does this company publish a phone number when it goes straight to an answering machine. I have written several emails complaining about the service.

Thumbnail of user candacew
3 reviews
9 helpful votes
December 24th, 2011

Since the very first time I came to Dreamshades, I've got lost in the immensity of styles of glasses here. I've purchased 3 or 4 pairs of glasses from here and all of them are extremely gorgeous. One more thing that makes Dreamshades so unique that their goodies are all reasonably priced so it's affordable for everyone. I doubt that there's someone unpleased with this site, ever.

Thumbnail of user gabw
3 reviews
0 helpful votes
February 5th, 2012

I highly recommend this site. Wonderful finds and cheap prices just like what I want. Their respond is quick and nice. I can’t wait for my purchase to come this weekend.

Thumbnail of user taylora
3 reviews
6 helpful votes
December 25th, 2011

Cheap shades with fair quality. Great stuff online that you can ever ask for. I thought it was better to just go to the store and try on shades and then realized it was a waste of time. Dreamshades have everything I ever need. Other than that, their price could give you a massive shock of how low it is. The respond is quick and friendly. They are just great!

Thumbnail of user joannep7
1 review
0 helpful votes
June 17th, 2013

I bought a pair of Bvlgari sunglasses on Amazon / Dreamshades from the UK... nice pair for around $400 as I was treating myself. After I had bought them I was worried after reading bad reviews on this website so I half expected an e mail argument with the company! However, I am pleasantly surprised they turned up on time and looking absolutely fine, so I actually have no complaints from ordering these from Dreamshades and aftere this experience I would use them again.
J Piper, UK.

Thumbnail of user nanad1
3 reviews
9 helpful votes
December 4th, 2011

This is my first time ordering at Dreamshades, at first I felt a bit worry but they really surprised me. My A/X arrived after 3 days and they look wonderful. The website service is also really nice, they actually care about every order, every customer and always try to help you.

Thumbnail of user jenb3
1 review
1 helpful vote
July 13th, 2011

In terms of order processing, payment, email notification with tracking #, and receipt of merchandise - they did a Great a Job...
HOWEVER, After thoroughly inspecting the pair of Ray-Ban Sunglasses I purchased - they were NOT the Real thing. A very good replica, but definitely not the real thing.
This company is advertising genuine brands but are actually selling you/sending imitation/fake replicas.

I should of just ordered directly from known merchant. SMH..

Thumbnail of user markr28
3 reviews
9 helpful votes
February 4th, 2012

I have been a Dreamshades customer for over 3 months now, and I've had pretty much good experience overall. I pretty much buy all my shades from here. Also the items are reasonably priced and the staff is friendly. Overall a good experience, I would recommend them.

Thumbnail of user dmitryt
1 review
2 helpful votes
November 28th, 2011

I bought 3 pairs of designer sunglasses from dreamshades.com. I saved about 30% compared to other retailers. The service was excellent and I received the glasses within days. If you are looking for cool shades, check out dreamshades.com

Thumbnail of user jonb6
1 review
4 helpful votes
March 21st, 2011

Awful awful awful. This site is a fraudulent website. Takes a long time to receive a response. Order was placed in February and they guaranteed receipt within 10 days. We are now in late March and they have not provided any answers as to what the delay is. I am typically extremely patient, but their lack of care and customer support is pathetic. Do NOT purchase items from this website. They have been reported to the better business bureau and are being investigated for fraudulent actions.

Thumbnail of user yanak
2 reviews
2 helpful votes
November 13th, 2011

I saved $90 dollars on Raybans in March.
Was happy with the customer service and the quick delivery.
Received my brand new pair of Prada prescription glasses this week, saved over $150.
I am recommending this site to friends and family, love the $10 off coupon.

Thumbnail of user adrianas
1 review
0 helpful votes
February 27th, 2013

I orderd some glasses this1 week ago and they still havnt been shipped, Ive tried to contact them, e-mail, phone, chat, and nothing, wouldnt recommend this place to anyone.

Thumbnail of user bigr4
1 review
0 helpful votes
March 1st, 2013

Orderd product, two weeks later?. Nothing, then they blame the slow shipping on the shipping company. This place is bush-league, stay clear!

Thumbnail of user oliviam4
3 reviews
7 helpful votes
December 11th, 2011

This was my second order from Dreamshades. They have great service and the items are reasonably priced. The shipping is actually fast, more than many other online shops out there. And on top of that, I love how various the styles they have. You just CAN'T ask for more!

Thumbnail of user ec19
2 reviews
2 helpful votes
July 26th, 2011

I placed an order for a pair of Ray Ban RB3448 014/51 on Sat 7/16. I was informed just yesterday, 7/25 (9 days from original order date) that "the size/color of the item... has been discontinued from production & is no longer available for sale". Well perhaps they should have taken that off their sites. No manufacturers will discontinue any products without informing their customers. For dreamshades to take 9 days to find out it has been discontinued doesn't sound too convincing to me. In addition, why is this product still showing up on dreamshades after they told me RayBan "discontinued" it?

Will not consider them again. I suggest you avoid doing business with this company.

Thumbnail of user christyh2
1 review
1 helpful vote
September 30th, 2011

This is the worst website ever. Anyone saying anything different has to be an employee. I'm an avid online shopper and while I have had some "kinks" in purchases, nothing has ever been even remotely as bad as this place. I honestly think they need to be shut down. Clearly they are one giant scam of a company.

My husband pointed out the fact that when they take money for tons of orders and hold on to it for a month or two, that entire time they're earning interest (and most likely the consumer is PAYING interest). They're basically getting money for free. Then they just blame the problem on USPS and refund your money and expect you to be happy. Um, no. That is called fraud!

Thumbnail of user milanab
1 review
2 helpful votes
July 9th, 2011

I had a good experience with this site. I was actually kind of a bad customer, and they were responsive, patient, and helpful. I had an email reply within a day or two, and all my emails got responses. I don't think it's a big corporation like some other sites, but I felt like they were working with me.

Thumbnail of user teep
2 reviews
5 helpful votes
October 25th, 2010

I waited over a month for my item to be shipped to me. On arrival, my "gucci" frames were definitely not GUCCI. Obviously a fake. I wish there was a way for me to upload the glasses they sent me, you would be in awe. It is not even something slight that I could overlook. There were major defects on both sides of the glasses. I had a horrible experience with this website and I would not recommend. They sell fakes for high prices.

Thumbnail of user roozk
1 review
2 helpful votes
January 22nd, 2011

I do not like to give negative reviews, however, the product recieved was defective, ie missing a Polo logo. It does function, but it is not perfect. It took 3 weeks to deliver, and the customer service was very slow. I asked for a replacement but they said its on back order. Finally, 4 months passed by and finally they asked me to find another similar style. Which I felt might not be any better. I think they tried to work with me but ultimately I was not fully satisfied. You usually get what you pay for any business. I now have a pair of Polo glasses that is missing a logo but it functions. They were not willing to give me a discount nor give me an answer as to when the back order will arrive or if it ever will. Major let down.

Thumbnail of user marisab1
1 review
0 helpful votes
May 7th, 2013

I returns these none as described sunglasses! And did not give my refund back. SCAM DONT BUY THERE. VERY UNPROFFESIONAL FAKE SUNGLASES

Thumbnail of user alexandrap
1 review
2 helpful votes
May 18th, 2011

I was a bit unsure about buying my prescription ray bans from them considering all the reviews here but i gave them a chance anyway and i have to tell you i had a great experience. I received an email within a day notifying me of the order status and asking for verification of prescription a days later. The glasses arrived on the 10th day, which is not bad for prescription glasses. The best news is that i saved $175 over my local optical shop. Overall - communication was clear, order shipping times were as described and the quality of the glasses and lenses are superb.
Happy customer!
Alexandra, CA.

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