157 Reviews for DreamProm
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The dress was very nice and my daughter very happy. She ready for the prom.
I have to say I was very nervous about buying a prom dress online, but my daughter really wanted this dress! Well, it came yesterday, and she is thrilled with it!! It is exactly what the website showed and it is beautiful. We have to have a few alterations done, but we were expecting that. So happy it worked out. Thanks!
Do not order from this site. We just received my daughter's prom dress. It could not look any uglier. NOTHING like the photo and it is VERY POOR QUALITY. Plastic snaps, cheap fabric, the color is WAY off, and although we sent in her exact measurements, it does not fit. I can not stress enough how cheaply this dress is made. Do not be fooled by the website. Be sure and read the return policy. Stay far, far away from Dreamprom.com. It is more like a nightmare!
Absolutely exceptional service! My answers ALWAYS were answered in less than 24 hours. Even though I had to discuss several corrections to my custom-made order before finalizing the order, my dress arrived on the initially scheduled date. I was worried I will have to make adjustments to my dress when I receive it because my requests regarding the details were overwhelming; working with THIS highly demanding customer would drive anybody crazy. However, DreamProm professionals always projected patient and professional attitude. And of course, the price-- can't compete with that! Very-very pleased!! :)
WILL NEVER BUY AGAIN. Attempted to return, but they will not allow me to. The dress was too tight, and wouldn't zip. There is also an extra sheer panel along the back of the dress (like a train) that serves no purpose. Also the bodice was sequins and not jeweled as stated in description. At this point, I'm just emailing back and forth for the heck of it.
I ordered a dress for my mother. Worst idea I ever got. The dress is stained with oil and the fitting is horrible. Stay away!!!!!!!!!!!!!! By the way, does anyone have their return address
I was a bit worried about the dresses getting here on time but they got here in 3 days. I am bowled over by how beautiful they are I can't wait to try mine on!!! The only thing I would suggest is yhat you tell customers in the UK that British import duties may incur on top of the price I had to pay £ 30 for a 5 kilo parcel. I an so pleased though abd woukd recommend you to anyone for a million dollar dress that won't break the bank thanks so much xxx
I ordered a royal blue dress and bolero jacket for my sons wedding. When it arrived it is purple. The jacket is very poor quality I cant even get it on.all the seams are thick around the arms and looks like a child has made it. I have contacted dreamprom and sent photos to show them the colour but I am wasting my time they are not interested. Definitely do not buy from this site you are wasting your money.
I received my daughters prom dress today and it was too short one side. It is sooo obvious. They say they inspect dresses 4 times, such a lie! This never would have been missed. I tried to talk to live chat only to be told that I would have to email them. Stay away!!!
I order my daughter prom dress on Feb. 10 just was delivered today March 5. I was soo happy with the dress she is going to look so pretty Dream prom did a good job was a little scary about all the bad reviews I also had seen good ones too so I took a chance. You wont be disappointed with dreamprom. Thanks DreamProm
Dress came as expected, looks good, the only thing I did not like was that it was stuffed in a small package, so my dress was wrinkled. But other than that I'm happy i got my dress. yay!!!
Fiance is in love with the dress although i can't see it just yet. she was supper excited. Only concern is for US customers paying online, Once I did, my bank blocked my card and i had to call them to authorize the transaction. Not a big deal. Perhaps having a paypal button would help.
I got my dress and it just ran a little small but fixable. I know a lot of people are scared of ordering products from china, but it was a good price and good dress.
DON'T BUY FROM THEM. I purchased my bridesmaids dresses but they never arrived. I contacted firstname.lastname@example.org and used their live chat but they wouldn't tell me when the dresses where going to arrive. The customer service was terrible and I am still waiting for the refund for the dresses but haven't received anything yet....keep away from this fraudulent business
My wedding dress is beautiful, more than I imagined it would be! The fabric is awesome soft and silky. Stitches and seams are all great! I can't wait for my groom to see me on our wedding day!
The quality of the dress was amazing and beautiful. The only issue I had was they said one delivery date when I ordered and when I checked on the status it was several weeks past the date given. I did the live chat and was told if I gave them $69 I could get it faster. The person on the other side didn't understand English and was very rude. However to my surprise my dress came way sooner, so in the end it was okay
Easy ordering! Unbeatable pricing! Was delivered on time! Beautiful dress with great craftsmanship! Looked just as did in picture! Excellent overall experience! So excited for my wedding! Thank you dream prom
I was nervous because of some of the bad reviews. My dress fit perfectly and looked exactly how I hoped it would look. It arrived sooner than expected. I am super excited for prom now!
Awful ! This is s scam. My experience was the same as everyone else, same email swearing that it is a size 2 when the waist measure 28 inches. They want pictures snd a seamstress to measure it. I sent all the above and got the same crap. I've given them notice that I filled a complaint with visa and the attorney general of Ga. I also advised them that they had a short time to credit my account before I contacted Fox news. I then informed them that they could have the trash dress picked up by ups after I had my money. They do not let you know this is coming from China in their ad. What they don't know is that they have a tiger by the tail with this old woman and I will not go away. I will be their worst nightmare. I love to take on crooks like this. Spread the word. This company has to be stopped.
It is the worse company to order!!! I ordered wedding dress and I was completely shocked when I got it.
1) It was absolutely different design comparing with the one placed on their web-site!!!
2) The tailoring was incredibly awful!!!
3) Length of the dress was 10 cm shorter!!!
4) After one month of non-stop conversation they returned me only 65% of dress price!!!
NEVER DEAL WITH THIS COMPANY!!!!!!!"
Well so far I haven't got my dress, I don't even know if I will. My shipping email that the company sent me has a completely different name and address on it, as far as I am concerned it is going to V
Virgina , I'm in Canada. I wish I would have gone on the site before I ordered my dress. Dealing with customer service is impossible and now I just get an auto reply. Froze my credit card as I am worried they will take more then the cost of the dress. Really disappointed, and now I wait to see what comes if anything.
If you want nothing but problems feel free to order from this site, but I will never again.
Ordered a dress for my son's wedding and paid extra to have it custom fitted. When the dress arrived, it fit perfectly. However, the quality was terrible. The hem of the lining was sewn with the seam on the inside of the dress and didn't lie flat; one side of the dress was longer than the other; and the small train (a few inches) ended up being several feet. The dress was a very poor mock of the original dress. I contacted the company for a return...due to the quality; and they declined. BUYER BEWARE!!!
I ordered my wedding dress from here and whilst it arrived earlier than expected there were many problems to the whole process and the result was extremely disappointing. Dealing with customer service was extremely difficult. The payment method was convoluted, they wouldn't ship to my address so had to find an alternative, the dress arrived in the wrong colour and looked nothing like the photo. Customer service would not accept the return and refund (despite their own policy) and I now have no wedding dress and no refund! DO NOT use this company!
So last night my daughter sees a dress she likes on this site and she begs me to buy it as on some kind of sale. I purchase and like all 16 year olds changes her mind 20 mins later so we go about cancelling the order in accordance to terms and conditions. So they took my $300 and now won't return the money. I filled out and submitted all paperwork within 30 minutes. They claim to give you 12 hours! Was lied to on the live chat, there is NO active phone number, they promised my money, that should be returned instantly electronically, would be returned in 5 days!I just received an email saying that they will not return for 15-20 days and to email back then if I don't receive my refund by then! Whatever you do do not not not use this website. They need to be shut down immediately, I am in the process of receiving some Chinese Consular advise and will be reporting them to all news and websites, If i can to save other parents this horrible experience. Do not order a thing people, they are liars, sell fake dress off real designers photos they are a truly evil company to prey on such young impressionable young girls. Disgusting!
Ok update I received my refund, thank you Dream prom, but it was a horrible experience all up, with all the emailing. The fact you can not contact anybody on the phone is awlful and feels dodgy, I was told 15- 20 days and it ended up being 6 days, I was not confident at all. They asked me to remove this post but I feel they should maybe listen to potential customers and improve their business practice! I am honestly so relived they came through in the end. I hope this business lifts their practices for the sake of their business. Read reviews first!
well I ordered a dress for my WEDDING, I was amazed by the styles they have comparing to the prices but it turned out that is a total $#*! ( sorry for the word ), I received the dress before the time they gave me 2 weeks but I was shocked with the dress, it looks like nothing with the one I ordered, it fits horrible, the finishing of it was worse it had different details with missing details also and more worse was the packing!!! and also it had a black spot on it!!!!!!!
This site is horrible!! The customer service is ridiculously terrible! I don't suggest anyone buys anything from them. They won't exchange or accept returns which is very unprofessional. DONT BUY FROM THEM!!! Horrible horrible horrible!!
This website is a SCAM. They try to make the dress you ordered from a picture they get from another vendors website. The dress looks nothing like the picture. Good luck returning it. Emails just go back and forth to China. Right now our case is being handled by the Better Business Bureau and my credit card company to recoup the money and to ban this website.
Absolutely horrific. Worst site I have ever dealt with and I buy alot online. Ordered a dress. A completely different dress came. They made me send pictures which I did and denied any difference, just told me how beautiful it was. Stay well away. An absolute scam
I ordered a dress with plenty of time for the big event. The dress turned up totally the wrong size and in a completely different fabric to what I ordered it in. It appears well made but it does not fit and the fabric they made it in makes it look much more ball gown than I was wanting. Communication with them is a nightmare I want a full refund or a new dress at no cost, quite happy to return the dress to them. They keep sending me offers to make me a dress at 30% off what a joke when most of their dresses are 80% off anyway. I thought I was dealing with an American Company I am in NZ, if I had known I would be dealing with people from China (not being racist here) I probably would not have bought this dress due to communication and differences in principles of business.
We are totally and completely THRILLED w our dress! I was hesitant at first, but we are TOTALLY happy with the color, the style, the size, everything!
I was really nervous about ordering a dress off this website. I had read some negative comments and heard stories about sites like this on the news. My dress arrived today and it was absolutely perfect!! It was exactly what the picture showed and it fit perfectly! I love it so much! Its a beautiful dress and less than half the price I saw in a store. It also arrived in 15 days!! (:
It's great but it take long time to finish from the order , I hope they can solve this problem in future .
The dress I ordered was well made with beautiful beading. Extra beads were sent for emergency fixes. The dress looked the same as the website picture. I was also please to see how quickly the dress was delivered. It took no more than 2 weeks to receive the dress. I live on the East coast of the United States.
They made us a beautiful dress in a very short time and expedited shipping to ensure our deadline! Very thankful and pleased.
I have got my dress after only 20 days, and it was so perfect that I want to buy my mother's dress too. It was even better than I was aspected! Thanks dreamprom for making my dream come true!
Ok, So I was searching the internet for my daughters formal - found a dress - she loved it, I loved it (winning) placed the order -THEN decided to google search reviews (idiot I know) the reviews I read made me feel physically ill. I contacted them within 6 hours of placing the order (well within their 12 hour 100% refund policy) of course they didn't get back to me until after 12 hours and claimed they could give me a 100% refund because I didn't notify them within 12 hours but 24 hours - they offered me 80% . After much to-ing and fro-ing where I quoted their cancellation policy and much convincing (on their behalf) for me to continue with the purchase (I wouldn't be disappointed apparently) They even went as far as to send me a picture of the dress they had made for someone else and said - "as you can see the girl is not very pretty but in this dress she is a queen" WTF?!
anyway - they finally agreed to a full refund and I had received it within 4 days. Too much effort and the bad reviews continue.
Ordered mother of the bride dress. Sent my measurements and received the dress which fits perfectly! Since I am petite and it is difficult to find clothes that fit without alterations, I am thrilled!!!!!
The dress was really nice but a little bit different than the picture I picked; the fabrics was nice the quality was good.
I ordered my December 18th and I just received it today! It wasn't supposed to arrive til the 30th but I'm so grateful I got it early!!! I LOVE LOVE LOVE IT!!!
These products are shipped from China and you get charged fees because the products are from China. Dream prom doesn't tell you about these charges at all!! So when the website says free shipping that is false information!! I would never shop here again the quality of the dress I order was very poor due to the red dye stains on the straps of my wedding dress. Never shop at dream prom I won't be.
sure wish there was a way to give 0 stars. I ordered a dress and what arrived was NOTHING like the picture. It is a complete embarrrassment of a dress. When I contacted them to return it, they continue to say it is of the highest quality. They refuse to allow me to return the dress. I've involved my credit card company but their return policy basically gives you no options. Don't waste your money ever. Horrible site, horrible product, horrible customer service, slippery, slimy and you will get no resolution from them. They've offered me 10%, told me to try to sell the dress at a dress shop in the U.S. What a nightmare. I think most people just give up and consider this a financial loss and a hard lesson learned.
AMAZING customer service, very freindly and willing to help!
My dress turned out gorgeous and exactly the way I emaginwd it would be. I'd recommend this site.
We ordered costume made. There was excellent information on how to mesure, and it had both cm and inches.
The dress looked just like the picture, maby even prettier live. And it had a perfect fit.
Could not been happier.
Hi I have just received my wedding dress, it is beautiful and it fits perfectly. Thank you so very much. will definitely share the website with friends.
Okay, I was a little nervous to buy from them with all of the bad reviews and would've rated them 5 stars but that would've looked sketchy. I bought my prom dress on Black Friday got $30 off pretty cool since it was $300. Ordered it, and my phone stopped working, when I got a new phone I found out that they had emailed me 5 times and called me 3 times at their own charge all the way from China. Anyways apparently my dress just didn't come in burgundy like I wanted, so I changed the color to red in like five minutes. Two weeks later my dress shows up to my door! It fits perfectly, I love the built in bra, and it is pretty much the best dress I ever could've dreamed for. Got the website from a friend her dress is perfect too. Definitely recommend it, but still everyone else seems a little sketchy, who knows maybe they just ordered at an off time or got crappy tailors.
DO NOT BUY from this company. They will rip you off. I ordered a prom dress from them and it was so poorly made that she couldn't wear it. They are refusing to give me a full refund insisting it is a quality dress.
BAD, BAD , BAD , I purchase a $195 dress, when i receive it i was shocked , it look like a cheap copy of the picture in the website and they change the dress fabric completely because they think it will be warmer , what !!!!!!!!
IF YOU STUPID AND WANT TO BE VICTIM OF FRAUD ORDER FROM THIS WEBSITE.
I love the website because I can find a lot of wonderful dresses on there and the shipping is fast...also the customer service is great <3<3
The wedding dress was packaged wadded up in a plastic bag as though it were laundry. We got a big hassle when we tried to return it. Stay away.
-10 rating! DO NOT BUY FROM THIS SITE!!!! We ordered a dress and the dress that was received was not as pictured nor did it fit properly. We were advised to take it to a seamstress and they would share the cost of alterations. They gave us a run around to send pictures & the invoice. the seamstress even found that the dress was glued in some spots. That's right GLUED. The alterations were $250 so when we tried to ask for a refund or help paying the said no and offered us a 20% discount on a new dress and told us to have fun at our event. Why would anyone want to buy another poorly made, ill fitting dress from a company that doesn't back up their product?