Dorothy Perkins

I have been a loyal customer with DP spending on average £100 pm for around 7 years, but no more. All the tops are so badly sized, too big on the shoulders, poor quality fabric. This sizing issue, is not just me but for my friends and family too. Such a shame it's gone down hill so badly I used to love their clothes. But, I will not waste any more money here.

Orderd 2 dresses before 10pm for next day delivery 5 days later still no items despite contacting customer services. Really disappointed courier never attempted nor delivered items despite paying for next day. No escalation from customer services just told to wait... this is now taking longer than standard delivery and despite explaining the items were meant for holiday and still not arrived still no help and no items

Being from the US, I am not used to crappy return policies but have now been acclimatized. I ordered the wrong sizes as their size chart does not match the label on their clothes (my husband confused too). I contacted them immediately and they refuse exchange of these unused items. I will donate them to Good Will and never look at this place again.

I got blank trousers few months ago from the Bay, I like the fit but quality is terrible, the material pills and the fabrics has a weave look that seems to "unloop" by itself. Very disappointing for the price.

One of the worst companies out there for clothing. And it got worse and worse. The quality is awful and the brand lacks appeal altogether. Made couple of purchases in the past but I'll stop here. Too disappointed!

Purchased an item of clothing but received the wrong size. Amazed to experience how poor the returns policy and customer service is.

To get the correct item, I need to make a new order. But it is now unavailable.

They refused to refund me until I return their mistake to them at my initial own expense. Couldn't create a return label because their online service wouldn't recognize my information. Spent 10 days in contact with customer service to finally get a return label, but they only offered a single courier choice who only function in a country 1000 miles away from me. They promised any post office would take the parcel. This was a lie. I tried to continue this discussion with customer service but nobody could give me useful information, always replied to by someone new, they wouldn't read what happened previously so conversation went in circles.

6 weeks on, I'm still stuck with the wrong item, no way to return it, and customer services do not respond to me any longer.

I'm out of pocket, no refund, incorrect item with no way of getting the correct one and seemingly no interest from Dorothy Perkins to fix the issue. Based in their Twitter accounts, this is a common state of affairs. Making returns so hard, they are just stealing for people.

Terrible terrible company.

As an expat I rely on overseas companies to provide clothing where I live. Dorothy Perkins has been generally okay, up until this week. Couldn't believe it when I tried to put it on and the sleeve on one side hadn't been attached to the shoulder! I knew it would be a headache to return so I took it to a local clothes repairer and paid another $7.00 to sew the sleeve on. Most absurd experience. Also the shoes are a disaster. I have tried 3 times to purchase shoes that fit. This time I had 2 pairs of shoes in a size 9. One was too big and the other too small. Sadly, I will have to get my family to send me clothes from home from now on, even if it is more expensive.

I never had such a bad customer experience ever before. I am not the type of person who spends free time to write a review but this time decided that customers need to know and be fully aware as this company's customer service department is a joke. I placed an order online and wanted to change the size of one of the dresses. It's been a while waiting for a response to help me out and send me a return sticker. Although no one got in touch after a week I sent a third email complaining about the situation and finally I received an email back but after my response a few days now no one came back to me not even the same employee. They totally ignored me and honestly still can't believe how can people be so rude. They are time wasters. At this tough time for all companies I am not going to spend a penny at Dorothy Perkins and of course I won't recommend them to anyone

I was extremely happy with my purchase. It fitted perfectly. I got exactly what i ordered. I could not have got a better product. I live in australia so i was a little worried if things werent right. But no need to worry all very good. This is one of my best purchases online from several companies. This was great, very good value for money. It was on sale. With the exchange rate it was still fabulous value. Thank you team dorothy perkins..

Totally incompetent, not only did Dorothy Perkins send me out the wrong size but they even managed to send out the same wrong size twice. Two trips to return the item is enough for me. They are totally incapable and are likely to go under anytime soon.

This is my 2nd time buying from dorothy perkins. Both times ive been extremely happy. The goods are exactly as pictured. They fit perfect. I Would recommend buying from them. I live in australia and the delivery is great. Received item within a 2 week time line. Actually this time was one and half week time frame. I love my dress. When i want another item, i would definitely broswe their website. Both items i have purchased were on sale and with the delivery fee it was still a better price than buying in australua. The dress both times have been of good qualuty. A very happy customer. Would recommend them from my experience.

I returned items in April. I contacted their website, trustpilot and Facebook and still no refund. Do not buy

I purchased an item as a Christmas gift on December 14th. I paid extra for next day delivery. The item never arrived and I contacted the company to no avail. I then put in a dispute with PayPal. The resolve kept getting delayed while PayPal waited for a response from the seller. They the offered a refund of £13.56 which I of course refused. Why would they offer less than I paid for an item I never received. Today January 13th I called PayPal. They confirmed they had still not received a response and closed the case in my favour for a full refund.
Having read some of the reviews this seems to be a problem many people are having with this company and it's not fair. I certainly will not be buying from them again.

Dorothy Perkins.

3 month I have been messaging via live chat and promised a refund for an item they received 3 months ago. Promises, promises, and no refund. An absolute shambles. Never again.

The website is OK, the quality of the clothes... another story! The design is amazing, but the fabric so low quality. Things just tear apart after wearing them a few times. ASOS is superior in quality

I have never been disappointed with any apparel i bought from DP. Suits my taste and is just apt for every kind of occasion. Hails my list of favorite clothes store.

On three occasions (i don't know why i proceeded after the first) I've purchased blouses for work from DP. On each occasion, the blouses have ripped at the seams around the arms and waist. All three were a size bigger than i need as i like extra room. The material was too delicate for the stitching and made terribly. I tried to return the third one and brought along the second one (i didn't request a refund for the second one, i just wanted to show them) They refused to refund the item which I had worn once. I had the receipt and it was within 30 days - awful store, awful service, awful quality of clothing.

I ordered a pair of jeans online in January. When I wore them one of the legs kept twisting round my leg. When I came to iron them after washing realised the seam on one leg was not straight. Got in touch and they agreed to refund. Despite numerous exchange of emails I have still not received refund. They said they refunded to the card I used to purchase (on 24th Feb) but my card provider has no record of refund. Including postage 1 am £19.95 out of pocket. Be warned. I thought Dorothy Perkins had a good name but I would never buy from this company ever again!

Absolutely awful customer service.
Rip off company with no regard for their customers.
Parcel was late and was refused a refund even when they had lost my parcel and could not confirm when it would arrive.
I have been overcharged and refused to be given a refund.
Then told I hadn't paid at all and my receipt and bank statments showing the funds leaving was not proof of purchase.
So much stress and ruined Christmas as they continued to take funds from my account.
After 7 weeks and no response from them I was offered a £25 'good will gesture'
I am still out of pocket as the funds have left multiple times.
£96 x 2
£114
£146
£261
In total £83 should only have left!
I have reported to trading standards.
I have also now been charged £110 from my phone provider for being on the phone to Dorothy Perkins to try and resolve the mess.
Again I was refused compensation and told they could not give me the money back for the phone calls.
I will now shop elsewhere and have told everyone I know to do the same.

Ordered online, paid for next day delivery, got the email stating order dispatched later that day, 2 days later, no order so I called, only to be advised that this is lost in transit and they are unable to order anymore as all 7 items I had ordered were now out of stock. They will issue a refund but it takes 5 working days... not good enough

Went into store to collect a parcel & was given wrong parcel. Phoned store to say I would come back the next day to do exchange with parcels
When I went back snotty girl so rude I had a load of questions fired at me she finally went to get my parcel & I was told the other customer could complain & get her order refunded
I said never mind me getting home with wrong order having to come back & pay car park charges. Disgusting

Warning! Do not order online at Dorothy Perkins! It is the most incompetent and rip-off online shop I have ever ordered from. I ordered 5 pairs of shoes and sent all of it back due to the lack of quality and cheap material. The heel of one shoe was completely broken.

First, you have to pay yourself to send back the products, I paid 20 Euros! (This was not clearly indicated on their website, otherwise I would not have ordered)

Second, it was complicated because the Return Label I received required some kind of Return Number. After contacting customer service numeral times, it turned out that the Return Label they sent me was old, I don't need a Return Number and can basically print out a label by myself.

2 Months passed without any sign of life by Dorothy Perkins. Now they sent me a bill and want to charge the broken pair of shoes! Worst experience and most incompetent company ever.

Do not order anything from this shop!

Incomplete order sent out as item not in stock, and the issue with refund which has been going on for 2 weeks. Email response slow (3 days). On hold on phone for 30 min + before gave up. After 4 separate email correspondence issue still not resolved