Dooney & Bourke

Ordering online is easy, but the customer service is terrible. Not only the quality of the product matters, but also the quality of the service, which is where they need a lot of improvement. Please improve your way of serving the customer.

I sent back a gift (purse) I purchased from Dooney & Burke with a Mfg defect. A D&B employee signed for it, stole it and D&B's owner told me it was not their problem. 0-Customer svc. NO REPLACEMENT... Thieves!

I just received my bag it was horribly made, the stitches were irregular and bag was terrible. Probably made in China. Returning it as I am very disappointed. No need to sent pictures as the company knows the quality of its products. This is the only company I know who takes 10$ for returns shameful.
Dr.Hussain

I own multiple Dooney handbags and have tried other competitor brands as well, nothing beats dooney quality.

Misleading photos on size and tiny print of dimensions which is illegible on a cell phone describing various sizes caused me to order what I thought was an identical bag in another color. They refused to accept that they needed to fix their catalog description and photos including a misleading shoulder bag headline (leaving out the word "small"). Their photos of the two-sized bags were identical, and they still charged an $11 return fee. After 2 calls, both between 30 and 45 minutes, I gave up, explaining that they needed to change their catalog description, headline, and photos to better depict the smaller size bag and not charge a loyal customer the $11 shipping to return. Viewing on a phone, it is almost impossible to read the details and pictures are identical. I'm 70 years old. They farm out their customer service to India and they are unapologetic, stern, and don't give a rip about the customer. For a company that charges what they do for their products, you would think their customer service and policies would reflect the need to please their customers. But it does not. BEWARE if you don't read all the fine print (pull out your magnifying glass) you will not have a good experience returning your item!

I got my first ever, brand new handbag from Dooney & Bourke! In fact I bought two wallets, a coin purse, two satchels, a saddle bag and a zip zip. A couple were gifts and a couple were for me. I had bought previously loved D & B handbags! But, I sometimes came here and looked around! I dreamed of a brand new one.There are so many different styles to choose from. I kept one of the satchels, a wallet, a coin purse and a saddle bag for myself. I gave the rest to people I love. The stitching and leathers are something to behold. They're like Art. On the one wallet I chose had RFID protection which is a plus. They will last for many years. They have room to carry everything! The key hooks are so cool! The keys are always attached! I bought all black except for one black/brown which on the used bags were my favorite! Gotta love Dooney & Bourke for their pebbled and other leathers, their designs, their quality, different sizes, their fantastic bags. What's not to love...I have fallen in love! I will always have a Dooney & Bourke handbag! The leather smells incredible! Thank you Dooney & Bourke for making the most incredible, most durable, prettiest, most gorgeous bags ever!

I own several of their bags. I have always taken excellent care of them, according to their directions. I had a bag that had defects in it. Reached out to customer service. They said there was nothing they could do. That was normal wear and tear. After arguing that it was a brand new purse, they finally agreed to let me send it in to them(my cost) to check it. Of course, they said that there was nothing wrong with it and they have returned it. And then they didn't give me a tracking number so that I would know when to receive it. I told them I was not comfortable having something like that delivered without knowing when it was going to arrive on my doorstep. All of this was back-and-forth through multiple emails to just get nothing done. So then, I reached out via chat to see if they could give me a tracking number. They told me they would send it to the other DEPARTMENT and I should get an email within 24 to 48 hours. Really! I love their purses, but I am second-guessing buying any more. The amount of money I spent I would expect better customer service.

I had a D&B pebble grain Lexington shopper that I carried for years. When it finally showed too much wear, I looked around at many bags, but settled on the new version of my old bag. What a disappointment. I could tell right away it wasn't the same quality, and now, after a year, the decline in quality shows. The lining is rough. The bag has lost its shape. The white leather has yellowed. The hardware doesn't have the heavy feel of my previous bag. It's pretty clear to me they're cutting corners to deliver an inferior product.

I don't have proof of purchase, but I bought directly from them about May 2022.

The purse was delivered today. The box was completely destroyed, the purse is damaged with folds and creases all through the leather, and the packaging was poor without protective material around the purse. The purse was put in a cardboard box and nothing else. Your customer service was contacted and they were rude and unhelpful. They said all they could do was send a return label and that we would have to order the purse again. Then we were told that we wouldn't even get a refund until the damaged purse was received and inspected. What is needing to be inspected - we are notifying you because it is damaged. Now the price is different than when it was originally purchased and again your customer service says there is nothing they can do. Obviously we will NEVER purchase any of your products in the future. When you try to email customer service, they have an "error" on their site and it cannot be submitted and it limits you to about 5 sentences. Awful company and awful customer service - stay away.

This is my 4th Dooney purchase and absolutely love it! Each one is unique and so beautiful. You won't be disappointed if you purchase from this company

I have had over a dozen D&B's in the last decade. Quality always excellent, design the best, shipping beautiful and fast, colors exactly as shown and so many options. Customer Service is bad. I've rarely needed them happy to say.
I think you have a few trolls here. Read these negative reviews, they are nonsense. "Their bags are too small, I buy them on Beks and they're bigger"? Really? I think you need to read these comments and delete the frauds. It's a shame you can damage a company's reputation with obviously crank bad reviews.

DOONEY & BOURKE IS THE WORST COMPANY I HAVE EVER DEALT WITH. IF I COULD GIVE YOU NO STARS I WOULD. 1 STAR IS TOO MUCH FOR THE AGGRAVATION YOU PUT ME THROUGH. THE SAME DAY I ORDERED I TRIED TO CANCEL, YOU SAID IT WAS ALREADY SHIPPED, WAS A LIE. THEN I RECEIVED THE THE BAG YOU TELL ME THERE'S A $10.00 CHARGE TO RETURN WHICH WAS NEVER STATED ANYWHERE WHILE SHOPPING OR ORDERING, WHICH IS A SCAM THAT YOU KNOW YOU ARE RUNNING BECAUSE YOU WOULD HAVE STATED THAT EARLIER ON NOT UNTIL CUSTOMER NEEDS TO RETURN MERCHANDISE. THEN YOU MAKE IT HARD FOR CUSTOMERS TO RETURN BY NOT SENDING QR CODES TO THEM. BY WRITING THIS REVIEW I HOPE I CAN PREVENT OTHER SHOPPERS FROM BUYING FROM DOONEY & BOURKE.

Despite negative reviews I Jumped out & purchased & everything was flawless from purchase, packaging, delivery & flawless product! I will buy again!

I bought 6 bags in the last year from Dooney. Last order was a TEAL FLORENTINE, THEY SENT FOREST GREEN! When I called they said it was the right bag, I didn't feel like sending back! Then I Pre-ordered a Plumeria for my daughter bday over a month ago. I was told I would be sent by 2/11/24. Now today 2/11 they told me 4-6 MORE WEEKS! THEY HAVE PEOPLE ORDERING STUFF KNOWING THEY CANT FILL THE ORDERS! I'M DONE AFTER I RECEIVE THIS BAG FOR HER! IF I HADN'T TOLD HER, I WOULD CANCEL IT! I ordered the Plumeria Bag 2x. First time I ordered with a wallet an they couldn't give me a date to receive so I cancelled. I reordered an chose a different wallet, but then they took the discount an charged me $100 more for the Plumeria saying it wasn't on sale anymore, but everything else was! JUST SCAMMERS! THEY SENT THE DARK GREEN BAG TO THE LEFT, BUT I ORDERED TEAL BAG ON RIGHT! I LOVE TEAL, NOT DARK GREEN! BUYERS BEWARE, THEY ARE SCAMMING!

Purchased this bag for my mom, and she was beyond thrilled. She has wanted a Dooney bag forever. It was made very nicely, and felt very durable. The leather and hardware are very nice. It's a classic design, and we really love it! It also came with a nice dust bag & warranty.

My first order was confirmed 10/14/23. It was canceled without my knowledge and without any communication from the company. I contacted customer service to follow up 10/27 and their response was a sad excuse for an apology. Amanda, the customer service representative I emailed with multiple times was less than helpful and apathetic.
My second order was canceled in November for reasons still unknown to me. When I contacted them about the cancellation, Henry at customer service simply said I couldn't spend above my gift card amount and hung up. That made no sense to me. I stupidly tried to make a purchase again. The gift card option was taken away at check out so I was advised to make the sale over the phone. I contacted the literal department to make a purchase and the customer service agent said he couldn't help me.
Finally, I waited a couple days to try again, desperately trying to get this sour taste in my mouth overt he abhorrent customer service and to get rid of the gift card. When I went to checkout on 12/1, my gift card balance wasn't returned. On 12/6 I contacted them via email and have yet to get a response back. I called to complain the same day and they said they'd escalate this matter and get back to me within 2-4 days.
They haven't.

The red liner of this bag got wet on a rainy day and bled onto the English D letters. I contacted Dooney and Bourke and they said it didn't qualify for repair. As you can see from the pics it is not acceptable.

I paid for expedited shipping of 2-3 business days. The order did not arrive for 6 business days. When I asked for a refund of my shipping cost ($40) I was told they allow for 24-72 hours of process before shipping so I need to add 3 days to any shipping. However this is not clear on the website as the website says "EXPRESS: $40 (Usually arrives within 2-3 business days of purchase.)"

Good Site. Bought a bag and received it within a wk or so. Bag was good and paid as stated on website (sale that day). Will shop there again for more purses!

I have been a loyal DB customer for years- have bought numerous purses for myself and as gifts. Great product, but now I have one with stitching falling out after a month. I contacted them and have to complete a form for them to "consider" doing a repair. After spending over $200 for a purse I expect better.

I received a defective purse and returned it. The receipt had options for returning items, one of which was the USPS as long as it is insured. It was. They WILL NOT return your cost of shipping if you don't use their return label which I did not receive. Their product was damaged. They owe it. It's not the money, it's the "policy" and attitude. I wanted to have it REPLACED, but they couldn't do that either for some reason.

I got a purse and wallet from them last year for Christmas but because I was really sick I didn't use it for a few months. My first time using it I noticed the snap on the wallet was a little loose. When I put my things in the wallet the snap fell off. I emailed them several times and after sending them the emails with pictures they said they would send me a tool kit to repair it. I thought I'm not a purse maker but okay. I never got the tool kit and I get no more responses from them. I feel like starting a group lawsuit because I know many others are having the same issues with them. Shame on them! Charging that much for there purses and wallets and they are crap!

Idk where y'all are buying your bags from, but I have a difficult time believing these reviews. DB is some of the highest quality leather at a halfway affordable price.