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Overview

Docstoc has a rating of 2.15 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Docstoc most frequently mention credit card, email address, and customer service problems. Docstoc ranks 78th among Business Documents sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have block my credit card now and raise the disput with Docstoc people... no response till today.
How would you rate Docstoc?
Top Positive Review

“I REALLY wanted one document on Docstoc that I couldn't...”

Mark A.
9/9/14

I REALLY wanted one document on Docstoc that I couldn't find anywhere else, so I nervously signed up, even after reading some horrible reviews. I was about to kick myself with the doc didn't download, but on the third click, it did, I got the doc, no problem. Today I left a voice mail to cancel my subscription - they called me back two hours later, and now I have an email confirmation of my cancellation. Assuming I don't get billed again next month, I have no complaints.

Top Critical Review

“I bought a motorcycle workshop manual via PDF download...”

Steve W.
7/25/14

I bought a motorcycle workshop manual via PDF download from DocStoc. It turned out to be a rip-off of the Haynes manual for that model. Nowhere do they state the PDF is a copy of a freely-available publication (which I already had anyway). I was expecting a proper factory workshop manual - or at east something better than the Haynes version. They have not refunded my money and they should be investigated for copyright theft. Avoid.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (8)
Thumbnail of user stevew95
1 review
10 helpful votes
July 25th, 2014

I bought a motorcycle workshop manual via PDF download from DocStoc. It turned out to be a rip-off of the Haynes manual for that model. Nowhere do they state the PDF is a copy of a freely-available publication (which I already had anyway). I was expecting a proper factory workshop manual - or at east something better than the Haynes version. They have not refunded my money and they should be investigated for copyright theft. Avoid.

Thumbnail of user ajcw
1 review
6 helpful votes
April 30th, 2015

Through the back door. I likely ordered a subscription to a magazine on line, and suddenly I'm getting magazines which I would NEVER order on my own -- and the only link is this strange *DOCSTOC.com recurring withdrawal from MY bank account. AND - I've changed my email accounts, and bank numbers, so you're not getting accurate data anyway. GO AWAY!
I'm a scientist. And I suddenly receive REAL SIMPLE? How about SCIENCE or NEW Scientist? Pathetic. I'm a consultant, not a corporation.

Tip for consumers:
DON'T!

Thumbnail of user timb53
6 reviews
17 helpful votes
April 16th, 2014

Users scrape publicly available documents from legitimate sites, then offer them here for sale or through subscription service. They make no attempt to ensure uploaded documents are owned by the people uploading. I only hope they'll actually listen when we complain about the users uploading documents from our site illegally. Some of these users have uploaded over 360,00 documents! Set off any red flags anyone?

Thumbnail of user davids184
1 review
2 helpful votes
October 2nd, 2013

As a business lawyer, consultant, and entrepreneur I'm always looking for documents either for substantive information, or as a template. Docstoc has been a trusted source for me for over 4 years, with thousands of documents to view for free. Their search feature is very easy to use and Docstoc services like License123 and it's expert video series are also immensely valuable resources to businesses. I highly recommend this website for small businesses, executives and entrepreneurs.

Thumbnail of user ninav2
1 review
9 helpful votes
March 3rd, 2014

Do not sign up for a docstoc account! You will incur charges on a monthly basis. I contacted customer support to disable my account and not only were they rude, they likened docstoc membership to a gym membership. You have to pay even if you don't use it. So don't use it. Tried to change my settings via the website, but the link for settings doesn't work.

Do not sign up for docstoc unless someone else is paying for it.

Thumbnail of user toma315
2 reviews
4 helpful votes
September 15th, 2013

I've been using docstoc on an off over the last few years. A good place to start when looking for documents. Haven't had any problems. Check it out.

Thumbnail of user jh183
1 review
11 helpful votes
May 20th, 2014

I linked to this from entrepreneur.com because it said i could download a consulting agreement for free. I went to the site, it said that all i needed to do was enter my email address, then I'd have access to the document. I entered my email address, then it takes me to a page that wanted me to give them money to have immediate access to the document. This is bait and switch marketing and is extremely misleading.

Thumbnail of user brendad7
1 review
4 helpful votes
October 3rd, 2013

This site has been more useful than I ever imagined. It's my go-to for so many things. I have a small business and I've been able to use it for contracts with my clients, rental and employee applications. With this useful took in my arsenal I'm able to appear more professional with proposals and letters, things I might have just written up myself and spent quite awhile perfecting are now at my fingertips and look much better than what I could come up with on my own. I initially got this membership for a single document, but have used it for so much more, both professionally and personally. I highly recommend docstoc, 5 stars!

Thumbnail of user linnetm
1 review
3 helpful votes
May 27th, 2015

Want to cancel my services need customer service number I am done with school

Thumbnail of user kennethr19
1 review
3 helpful votes
December 28th, 2013

I go to there site, they won't show me an actual preview till I purchase, so I click the trial for 19.00 dollars, I submit.

Deception deception deception deception deception deception deception deception

They charge the card 119.00 because the auto populate that option then after all that is said and done, the doc,, that got me to sign in the first place was not even available all long.

Deception deception deception deception deception deception deception deception

Thumbnail of user alexc51
1 review
4 helpful votes
January 4th, 2014

Many of the documents this company sells are available for free by doing a little homework. They are predatory, preying on the ill-informed who are unable or unwilling to do a little research to find the document they are looking for. I was looking for an old watch manual, found this site, then continued my search and found it at the manufacturer's site amongst their archived manuals as a free PDF. Save yourself their silly subscription fees and do your homework.

Thumbnail of user jills21
1 review
3 helpful votes
October 3rd, 2013

Doc stoc has been a lifesaver for me. I'm in the process of opening a med spa and it had everything I needed. It's also very easy to navigate around. I'd definitely recommend it to anyone!

Thumbnail of user kenc39
1 review
6 helpful votes
June 29th, 2015

SCAM They keep charging your card when you never authorised do not touch these parasite

Thumbnail of user lauraa11
1 review
3 helpful votes
February 23rd, 2014

We needed an employee handbook for our office, after searching a couple times through Google we found we could make one on this stie that was perfect for our needs. Very helpful.

Thumbnail of user tobyp5
1 review
5 helpful votes
December 18th, 2013

Horrible, deceptive site. Why can't they just be honest at the beginning and tell you it's a pay site? I would have considered joining if they had been up front. Instead they have to waste valuable time before finally making it clear that they want your money.

Thumbnail of user homers7
1 review
3 helpful votes
July 17th, 2013

Docstoc.com is a complete scam! If you find a document on docstoc.com that you really need to save, then your best bet is to take screenshots of the document. Don't even bother trying to register, because right after registering you have to pay for their "premium" account in order to actually save or print anything.

Thumbnail of user marka82
1 review
8 helpful votes
September 9th, 2014

I REALLY wanted one document on Docstoc that I couldn't find anywhere else, so I nervously signed up, even after reading some horrible reviews. I was about to kick myself with the doc didn't download, but on the third click, it did, I got the doc, no problem. Today I left a voice mail to cancel my subscription - they called me back two hours later, and now I have an email confirmation of my cancellation. Assuming I don't get billed again next month, I have no complaints.

Service
Value
Thumbnail of user martins54
2 reviews
4 helpful votes
July 11th, 2013

Rejected my email address, entered correctly. This raised suspicion it's really a phishing site. Then found this page. Seems it is. My advice: DO NOT USE.

Thumbnail of user emils21
1 review
6 helpful votes
September 25th, 2015

DOCSTOC CONTINUOUSLY STEALING MONEY FROM MY CREDIT CARD!
Call to US fraud Department about this Scam!

Tip for consumers:
See this Scam on Google!

Service
Value
Shipping
Returns
Quality
Thumbnail of user janicen3
1 review
4 helpful votes
December 28th, 2013

Really amazing collection of content for businesses. I found myself clicking through to all sorts of materials that were extremely helpful, I've bookmarked and intend to go back.

Thumbnail of user bradw20
1 review
3 helpful votes
October 16th, 2013

Scam? Really? Come on. I've been using this site for years and it's great. Some people just want something for nothing.

Thumbnail of user davel39
1 review
4 helpful votes
February 22nd, 2013

Wow... who knew: I innocently give Docstoc my email address so I can get the price on a document and the next thing I know I'm receiving daily junk mail from Docstoc. I have now unsubscribed five times but it seems to be doing no good. From here on in, I am hitting Spam if I see another Docstoc email. What bush league stuff!

Thumbnail of user marcs23
1 review
2 helpful votes
October 16th, 2013

I'm pretty sure that I'm one of the original members of this site, finding it all the way back in 2007 looking for an apartment rental agreement. At the time, I recently started managing a 6 unit apartment building and needed an agreement to use since I did not have one. I've been using the same agreement to this day (6 years) and have not had any issues due to the quality of the document. I've since become a huge fan of the site, uploading many documents of my own which I hope have been able to help others out there as the apartment rental agreement did for me. I've recommended docstoc.com to all my family and friends and would like to publicly put my seal of approval for their service on SiteJabbber.

Thumbnail of user miltong5
1 review
4 helpful votes
August 13th, 2013

I visited docstoc.com only to download a "free document" some months ago, and made a freetrial account via Facebook. I am pretty sure I did not provide any information on my credit card or my safe accession number. To my surprise I was debited in my credit card in US$19.95. Since I did not notice the debts on my credit card, I was debited for some months. I am trying to get my money back. Stay way from this site!

Thumbnail of user monicaf4
1 review
6 helpful votes
November 4th, 2013

I was debited 19.95 from this company and apparently someone else used my credit card iformation. When i called i spoke with someone name Jane that was rude as hell. She made me feel as if it was me that authorized the transaction. I was and still is very pissed about this situation. My money is not being returned. All they could say is we will cancel the account... I'm like really no questions or refund when i was not the one authorizing it... I didn't know what this company was and now that i do i would never do business with a company like this... terrible customer service..

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Docstoc provides the best quality & widest selection of documents and resources to start and grow your small business.

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