DishNetwork

I have been a loyal customer for around 8 years. They didnt even attempt to give me any money back while missing one of the main channels. I waited 4 months to see if they would do the right thing ethically and credit my account. They didn't, I had to call them. Clearly putting profits ahead of customer value. They lost me as a customer, can't wait to sign up with Directv

If I could give them ZERO stars I would. Horrible customer service! If you want to overpay for satellite tv and have nothing but problems... then, by all means, sign up with Dish. The biggest mistake I've made in a long time!

These people are harassing customers that are past due at a time when everyone is trying to survive this covid-19. After I cx their service they have the gull to send someone at my house to pick up equipment. Just unbelievable, money is all they care about. They Sell you a package when you get your bill it's outrageous.

By this time next year, I will not have Dish. No NBC, and just before Christmas they took away Hallmark when I watched it before. No cut in bill tho. Hate Dish.

When i called because i lost my signal 2 weeks in a row due to rain and wanted to cancel they sent out a technician to check to make sure the satellite was working properly. It was. I called again to let them know I was not happy with the service and I wanted to cancel it... I was LESS THAN 1 MONTH in on the contract and they wanted to change me early termination fees. I find that ridiculous. I had direct tv for 7 years and a handful of times did i lose signal. Here in the qst 2 weeks I lose it twice and they won't cancel the contract without the 400 or more in early termination fees. If you want to get this service I would recommend checking with neighbors and friends in your area and make sure they don't lose their signal to weather, drive around look for dishes if you're not seeing them don't get it. It is not worth the headache.

We had been a customer for over 22 years and now we left because of price hikes. Dish reps always say thank you for being a valued member for over 22 years blah blah blah. I returned the equipment and then they send an email stating the equipment was overdue and were charging me and additional $438.

You are forced to call them or use their chat, they do not accept email, however they can email you. The email they send you will not accept incoming email. How hypocritical and it makes me wonder how this may violate the American with Disabilities Act.

I notified the Colorado attorney general (Colorado is Dish's HQ), and FCC and low and behold got their customer retention department's attention. If you ever have a problem notify your US Senator's office.

I have been having dish for years because of my parents, but I regret it.
1. They give you one amount and later charge you another.
2. They put you in long contracts for 2-3 years and prices go up.
3. Do not do automated payments because they will be taking more than agreed from your account and will charge all kinds of fees.
4. One time I was making a payment and during the transaction I received a call. So I went back and continue my payment. When I look at my account I noticed that I had 2 payments made to dish 2 minutes apart. I did not click submit payment the first time for it to go through. I called to request a refund and they refused.
5. My money was taken out my account without my permission for a delayed payment. That's not right. I could have paid the fees myself, but they did not had the right to take again refused to returned my money.
I have been very unsatisfied with Dish Latino service.

Sales rep promised Dish would work with my smartTV. It does not work with LG smartTVs. That in and of itself didn't make me mad, I thought, easy mistake. But when I called a couple days after installation to say "yeah, it doesn't work like you said it would, I'll need to cancel" they informed me that even though the product could not do what they said it could, they would still charge me $400+ in early termination fees to cancel. Are you kidding me? How has no one taken these guys to court yet? I'm stuck with a product I can't use for a year. If you are thinking of buying, Don't do it! It's not worth the risk, something goes wrong-even on their end-and they will stick it to you. There is no desire to be fair or make the customer happy.

I like Dish better than cable or Direct TV, but they're all too expensive. You hear $19.99, but after taxes and actually getting the channels you want you find yourself paying $120/mo. Been a customer for 10+ years, and actually tried dropping for Netflix for about 8 months. They gave me a temporary deal to come back, but if things don't get cheaper overall I may consider streaming services for my show fix permanently.

Just cancelled my service after 2 months of service. I prefer to pay the required $476 fee than to do business with a dishonest business. Dish Network sent me a mailer offering a $100 dollar Visa card to become a new customer. They said it would take 6 to 8 weeks for me to get the card. After talking to them two months later, their management called me a liar. They said that the offer had expired and I was not telling them the truth. They are a business that does false advertisement to get customers. This experience has been horrible and distressful to me and my family. Today is November 21,2019 one week before Thanksgiving. Hope they can enjoy stealing our money. We will never do business with them again.

Much better than comcast, which the prices were better, but I guess we can't have it all. Customer service is easy enough to deal with and the quality & reliability is all around better than comcast. Overall I'm pretty pleased with dish network.

My mother was moving to another state so she called the numbers from the local phonebook, called 5 numbers till she got one that would help her, none of them offered to give the number she needed and one said she would disconnect her now if she called her again and hung up on her. Mom only called her once and the woman was rude to her. Mom got to her new place, they didn't show up or call. She made another appt and they came and hooked the TV up but the next day it stopped working, that was 2 weeks ago. We left messages with the guy and received no response back. We are sending equipment back and going with Spectrum. Hopefully they won't be as rude as Dish. Dish has gotten rude and uncaring!

I originally wrote a review on March 28,2023, about Dish's gimmick of not allowing customers to cancel their service. I was not even able to get ahold of anyone in corporate office. Only a couple of days after that review was posted, I received a call from a gentleman from the corporate office. He explained how everything is really messed up because of a huge cyber attack. I understand this sort of stuff happens in today's world. But that still doesn't account for REALLY BAD customer service. I explained that we had been trying on and off for over two weeks to cancel this service. But the last three/four days, we sat on hold for hours. It was after that I made the first review. During this phone call, I was advised that since we had always been in good standing with them, he was going to credit me back the two weeks from March 28th and make our cancelation effective immediately but also credit us back two weeks from March 28. He advised that he would zero out our account and that there would not be another bill. The next thing sort of floored both my husband and me because we had never heard of anything like this before. This gentleman informed us that we didn't have to send the equipment back. We did, however, because they did send us a box to return their stuff. But we learned today they are charging us $20.00 for the box they sent us to return their stuff. And they are billing us from March 20 through March 29th. Add to that, Dish did not send us any bills. Then to my surprise, yesterday, I got an E-mail from a collection company about the money we owe Dish. Yep, I still say they have a gimmick going on. All we want is what is right. If you owed this, we would pay this, but we don't owe this I wish the gentleman from corporate would put notes on my account and fix all of this like he said he was going to do. Because calling them and trying to talk to anyone or get someone to listen to you, well, just say don't even try all it does is get you more upset.

So! They couldn't get the service to work at all, and I ask to cancel without being charged the FEE. Which they cancelled the contract due to they never should have came out to Install the service. They charged me for two boxes when all I needed was one. So, she said to call back and they will credit the 20.00, so I called and no one would answer, I tried at least three weeks, no one answered, so I deducted the 20.00 from the balance and sent out the payment, now get this they got the payment, but sent the entire bill to collections to receive the full amount again from me. Receivables Performance Management, is the name of the company, well they even worse they told me to create an account to upload all my documents so the can review them, they never did, then told me to upload the documents to:
*******@receivablesperformance.com,
Now I'm getting tired of this type of stuff.It's been 2 weeks when I uploaded the documents and haven't heard anything.

I had Dish for a time and then I closed out and my service was stopped in a matter of a day or less. Then I got a bill for the next month. When I inquired they said they had switched carriers and that I had to do it through Sprint. I called Sprint and got run around and around and around and back to Dish and back to Sprint and this went on for HOURS per day for a couple of weeks. I thought I was going to have a stroke at times. One time I literally told my story through FIVE transfers and the fifth guy actually knew just whom I needed to speak to and transferred me to... the first guy. This went on and on and finally Dish said it was okay, forget about it. Understand, my SERVICE was disconnected all this time. One person felt so bad she put me back to the CEO office and the exec only wanted to talk about WHO let me get back there to him and, yes, it made perfect sense to him that they could understand my disconnect notice well enough to cut off my service but still charge me.

About 5 years later I moved and tried to get Dish installed. They had me for TWO months back bill... they never had fixed it like they said. So, me being an easy going trick, sighed, Okay... and I paid the 129.00 that they were stealing from me for two serviceless months. Then the guy told me I'd have to pay a 100.00 (99.99) installation fee because I was, "delinquent."

I was a teacher and I taught quality and used examples like Netflix: GOOD company and Dishnet: AWful company. Sued in 48 states and lost every one. Whatsa matter? Couldn't screw Alaska and Hawaii?!

I paid their every increasing prices long enough. Finally my husband and I cancelled with Dish. We were charged for terminating our agreement early - an agreement that we didn't even know we had. We had been customers over 25 years. In the middle of disputing this charge - they sent our account to Collections! I had never been late on a bill, I had just not paid the termination fee yet as I was asking for clarification. Thanks so much Dish for dinging my exemplary credit report.

Always lose service and they missed both appointments I made. Worst service ever and when you call, the representatives barely speak English so you can't understand them. Love watching a movie and right when you get into it it cuts off. Do not ever get dish

I have been a Dish Network customer many years ( est. 12-14 yrs). About 8 months ago, the receiver went to "receiver heaven" in our living room. Called and they sent a replacement that was a little different from the older, broke one which we returned in their box. But this new receiver is "JUNK". And now after 6 or 8 Dish Network techs have been out here, the piece of junk STILL has the same problem ( looses signal).
If I was not married I would jerk this junk out and off my house and shoot it with a shotgun, bc it is pure jJUNK... made In Mexico.
My advice to anyone is DONT BUY DISH NETWORK & think hard before you get married!
:)

Me and my boyfriend upgraded as a x-mas present to the hopper the joey and the two mini jellys. We been with dish network for over 20 years. My sister was telling me that she got direct t. V and the specials they was offering and that's why we upgraded from two old receivers to the new equipment. I recorded the conversation and the recap making sure that the bill was going to stay the same unless we order something on demand. Agent Agreed that we would only pay $58 and some change before taxes. She did say we would see a one time fee of $15 for equipment upgrade. We Agreed So we get our bill in February and they charged us $76 on our bill. I called customer service loyalty department played the recording of the conversation me and the rep had agreed too. She put the sup on the phone I don't believe he was a supervisor he was rude did not want to listen to the recorder or nothing. He said there's nothing he could do I recorded him being rude and nasty to me too. I called again recorded the conversation and the lady was willing to give me a $10 credit for 6 months I was so upset I hung up because I was going to look for a different provider. She said if we still we want the offer it will still be in the notes for us to receive it. I called again today got another rude agent didn't want to help didn't want to offer anything and he said we exhausted our discounts. I told him I'm going to exposed them for the liars they are and all them should loose there jobs and a law suit should be filed because of there improper training and misleading false advertising that they tell there customers. I tried to reach corporate but all I heard music waiting and waiting and waiting to speak to someone. Also I'm going to do a report with 2 wants to know and I already reported this to Fox 8 Please people Record all your conversations with anyone because these reps will lie just to get credit or a bonus for any deals or promos you agree too. I use to work as a rep and a quality inspector and you would not believe these lies these people will tell I'm also going to do a video on my you tube channel of the recordings so yall can hear I will update it by 02/19/2016. My youtube channel is Kelly MoneyBagz/youtube.com

I had DISH for almost a year and was satisfied with it until I moved. Since I have been in my new apt, I have had the techs here on an average of every 3 weeks to adjust the Dish due to complete loss of service. Sometimes it goes out again 3 DAYS after they were just here. After about the 10th service call, I told them I would rather cancel my service and find something that will work at this address. They told me I was welcome to do that but I am still required to pay the early cancellation fee which they would charge to my card on file with or without my permission, but for my trouble, they would knock my bill down to 9.99 for the remainder of my contract plus ad some free channels. I never got the free channels, the service went out again within a week and my next bill was 38.00. I called them yesterday determined to get my service cancelled this time and get the cancellation fee waived. A good company would agree that this would just be good customer service at this point. The first person I talked to called me a liar. She said there are no reports of outages in my area, therefore she has "no proof" that my service is actually out. I demanded to speak with someone else and was told by the second person, once again, that I can cancel at any time, but my card WILL be charged. So I am stuck paying for a service that does not work in this building, for 5 more months. They are again, sending out a tech so that I can have tv for a few more days and then I start the whole circus over again.

I wanted to do this review for a long time. A friend of mine switched his service from Comcast to Dish network 4 years ago. Dish network set up an install time to come to his house to set up the new service. Being a former Comcast supervisor he asked me to come to his house to make sure that the technicians did the install correctly. The day they came to his house they sent a tech that was trying to give the rush job. The house had a summer kitchen in the back of the home.

The normal place to put a dish is on the roof or at the top near the roof on the side of the wall. The tech pulled the ladder off his truck and was to lazy to climb up higher on the ladder to put the dish where it needed to be. He installed the dish on the summer kitchen. I tried to be nice and ask the tech to make sure that the dish would be put where a signal to peak the dish could be found.

He kept telling me that this would be fine. I stood there watching him and thought to myself this guy is a nut. After the install he went inside and told my friend that there would be other techs coming another day to install the equipment. I asked him if he was kidding? I asked him why he could not do the full install? I told him that my friend has waiting for 2 weeks for them to get there and now has to wait a few more days with no TV. I called Dish and asked them is this the way they do business.

I advised them that as a former Comcast supervisor I did not understand why the same tech could not complete the full install. The said they where sorry and that someone would be out in 2 days. Then 2 days later they sent another new techs. I was there when the tech arrived. He came an I showed him what rooms needed to be installed. He walked around for about 10 minutes before telling my friend that he did not have with him what he needed to do the install. He said he would reschedule for another tech to come and finish up.
I was irate I called dish again and told them that this was crazy. I asked them why my friend had to wait more days and not have TV. I told them that he paid you for a new service and now it has been over 3 weeks and still no new service.

After 5 more days the techs where scheduled to come to the house between 8 and 12. We waited and waited that day until after 3 o"clock. I called Dish after 12 and asked them when are the techs coming? I advised them that they where now 3 hours late. They advised me that the techs would not be able to get there at all. They told me that they over scheduled and that the techs would not have time to come that day and that the would have someone come tomorrow. I was so angry with them I asked them If this is the way they real all there new customers.

I then went back the next day to wait for they techs again. When they finally arrived 2 techs where sent. I showed them what rooms needed the install. These 2 techs did not have a clue how to lay the cable. I had to go upstairs and show them how to fish the carpet so that the wire was not stapled around the door frame. I also had to show them how to get into the front bedroom without the cable running around the closet door frame. I showed them how to go into the closet and I my self had to drill a hole through the wall of the closet.

I pretty much ran the cable myself or there would have been such a mess that anyone coming in the house to use the bathroom would have tripped on the cable. The would have run it in front of the bathroom door. I could not believe that these techs did not know basic cable correct install. If they leave cable where people can fall over it they could have been liable for someone getting hurt. After they left I then advised Dish that they need to train the techs better that it is not the customers that should have to do there installs.

About a week later I received a call from my friend who told me that the TV kept going off and he asked me to come and see if I could find out why? I went to his house and did some troubleshooting. The signal kept dropping and the TV screen would say acquiring a signal this will take about 5 minutes. After 5 minutes the TV would come on again and the picture would return. My friend had a 2 year contract and every day no matter what he would what the box kept crashing. He could not watch a whole movie that usually runs about 1 1/2 hours without losing the signal every time.

I was there a lot because I would go down to keep him company so I was seeing what was happening first hand. I don't care if it was day or night. Rain or sunshine those boxes would crash over and over and over again. My friend was paying $189.99 a month for the fully loaded package and never got to see a movie in full. I called Dish throughout the first six months and they would issue small credits for no service off the bill for the six months. That 30.00 lousy dollars.

After 1 year of this bull crap. I called them again and said that they needed to do something else because my friend is tired of dealing with this mess of constant non-running of the boxes. They said that they would send out new boxes for install. And we would have to pay to return the old boxes at Fedex this means that the money to return them my friend had to pay. They sent out new boxes and set up a new install time. The techs never showed up again. I called them again and asked them what I was supposed to do with the new boxes if the techs where not coming again to do the installation of the new boxes? They advised me that they did not know that my friend would have to wait again. I advised them that this is crazy. We waited for another 5 days and no one ever showed up. I got so fed up that I went there again and called a representative and explained that this is unacceptable behavior from there company. I made the representative say on the phone with me while I installed 3 new boxes. What a trip.

To try and make this as brief as I can the next year until the contract ran out the same thing happened NO SIGNAL again on the new boxes they crashed out the same way the first set of boxes did. My friend is very old and did not want to deal with switching services again. He kept this lousy lousy service for a total of 4 years paying 189.99 per month for a grand total of $9119. 52 not including the start up fees and the sending back the junk equipment.

One day a few months ago I was down his house and told him to cancel this flim flam scam service that takes your money and provides the worst service in the world for satellite TV that I have ever seen. I used Direct TV myself in the past and installed fro Prime Star when they first came out. Those services where far better that Dish Network.
He decided to go back to Comcast at least he could watch TV. He called Comcast and had them come and rip that crap out and install new equipment in one day. I then cancelled the Dish. I filed a claim with the bank for return money for the ripoff service he received from Dish Network. The bank issues a $789.00 credit back to his checking account.

It was denied because the bank said that he needed to cancel Dish before putting in the claim. The he was charged by the bank the money they issued in the credit. This was not fair because the day I called to put in the claim. I told the bank I was canceling the service they never advised me to do that first. The representative at the bank gave me the wrong information about how to go about making sure the claim would be refundable. So in all Dish Network stole all that money. I also found out that the equipment that dish says is there equipment is being sent from a third party vendor called ECHO STAR.

Who is using refurbished broken boxes to install in the homes of the new Dish customers. Please beware of this consumer ripoff lousy customer service center Dish Network who could care a less about keeping the customer happy.

Comcast would never allow there customers to be ripped off like this. As a former supervisor I know the level of customer service that I myself provided to the customer I didn't care what ever it took to get the job done. If I had to stay out and work all night to make sure that the customer was getting the premium quality service and respect that they are paying for, they would get it. No matter what I had to do.

I hope that this review will help others before they fall victim to this shameful terrible TV provider.

Dish came highly recommended and for the first 5 months, we were happy with the service we received. Recently while living in California, our reception began going from HD to Analog back and forth and showing codes of 12-12-11,11-12-11,005,120,015A and 004, to the point we can't watch even one program continuously.

We have called DISH representatives twice. The first representative was very nice, however wasn't sure what to do to help us. At this point, we felt it was a problem with our Wingard G3, and we were going to contact Camping World where we purchased it. After arriving in Texas, reading DISH reviews from other RVers, we realized we weren't the only ones experiencing this problem. We again contacted a DISH representative. This time we were told that this is a software problem that is being worked on, however the representative had no suggestions for us as to when this issue would be fixed. We continue to experience the same issues, as do others, and we continue to pay our bill, while being frustrated with this issue and unable to watch our favorite programs. HELP! We are VERY frustrated to say the least, and we may need to change providers if this issue isn't resolved soon. The problem began on April 23,2019. When will this be remedied?

A business that talk bad about similar business... I mean. Dish and Direct TV are pretty much the same thing. I called to get info. After listening to the good stuff I asked about. You know. The catch. So the told about the contract for two years... So because I am moving all the time I said NO, thanks. Guess what... still charged my card. And it was annoying hearing all that crap about "we are better than direct tv" which I think that. Today. I dont feel like having any channel service.