DiscountCigarettesMall

I have had problems with Discount cigarettes mall, they have always came through. Not a lot they can do when the shipping post office doesn't ship the product, and than there's the USPS that returns the product. The website has came through, just have to be patient. In 7 years they have never cheated me out of product or money. Yes, they do have a communication problem, but I found out they are short handed. I have and I will continue to order from them as long as the continue to take credit cards.

Nov 3rd, 2015 - I ordered some cigarettes in Sept 1,2015. I still haven't gotten them. I've sent them email, sent them two or three "support tickets" (via their website), and have tried repeatedly to get a response from them using their "online live help" (but, they will never respoind). They never answer their phone.

Basically, I think they've just taken my money, and don't seem to have any intention of sending my order.

I gotta lable this a SCAM

So far, discountcigarettesmall.com proved to be a responsive group of people I have worked with. I received my 3 orders, and even if one of them came with a delay I’m quite satisfied with products and shipping. Their customer service was very helpful with info regarding my delayed order and in the end I received everything. Good Job!

Complete scam, got ripped off. Look at the first 8 reviews, they are obviously made by the site owners on 9/19/12 - please remove them as they are fraudulent

Server is based inside USA, www.cigarena.com is a complete scam

DO NOT USE cigarena.com

Nice and cheap online store. I searched all web for store like that and thanks god I found it. I ordered Camel Blues and I was surprised by the price. Here in Boston one pack costs 5$ or more, but on this site I could purchase 10 packs (1 carton) per $19.40. Thank you for great prices and great support

Good site. I don''t know why everyone is so negative. I've been ordering here for the past 2 years and never had any problems... maybe I'm just lucky. They switch payment options frequently, but if you contact them you can always find out the best way to order. And the delivery is fast - I usually get my stuff in like 2 weeks, sometimes it even takes less than that

It is surprising that I found here so many negative reviews. In my personal experience I had no problems with these guys so far. There were about 6 orders and I received all of them. I assure you it is not a scamy site, at least in my experience.

Bob here, I am very experienced smoker. I liked ordering cigarettes online, but my old site was closed, and then I saw this one. As I can say from my experience that this site is perfect for me. Delivery time, prices and customer support. After I made few orders I received discounts for my future orders what is nice bonus for me. Recommended for experienced smokers.

DO NOT ORDER FROM THEM The first couple times I had no problems the third time they said it got stuck and reshipped no problem. This last time I ordered on March 19 and the order was suppose to have shipped on the 25 when it didn't arrive by the end of april they said they could not track it (they were able to track the first time I had aproblem) and would ship me another order. I am still waiting and it is now May 29. I would not even give them on star but it won't let me post without it

Ordered here for the first time and I had flawless experience. My package came to me after two weeks, and all cigarettes were in perfect condition. Taste of cigarettes was the same as here in US, but price is unbreakable. Thank you for your work discountcigarettesmall.com I will order more in the future.

I slammed these guys on my 1st order. It took almost 9 weeks to get the goods. Then I started ordering dirt cheap non-filter nistru, leana, astra, 6 cartons at a time. For the past 2 years I have had decent turn-around times (1 month) or so. Then U.S. customs forced U.S. P.S. To return the product to Chisinau, moldova. Now they attempt to disguise it by hand writing in a private residence return address. Through it all, good and bad, they refunded my funds if the product hits the customs wall. Not a rip-off company, just under staffed and at times inept. You will ultimately save bookoo bucks buying here. Just be prepared for aggravation and long waiting times. So far I have placed 30 orders at 6 cartons each order. I received 29 orders some with long wait times. The 1 order that customs sent back to moldova, they refunded 100% of my payment. So it is not a rip-off, just marginal service.

They do not tell the truth
June 29 they said cigs shipped
Next email said their supplier out of stock and would ship 3 cartons on july6and 3 july 14 and that they were already in USA
Today they said they shipped on time (July 20th) and gave trkg number
On july 29 i tracked, and it said they were getting Ready to ship

Dont hold your breath and you will pay thru Alert who offers no help at all

If you like to be left hanging, wondering what's going on with your order, you're in luck. When one dismantled carton arrives from Moldova in a paper envelope with the corner ripped and a pack exposed of 6, even the mailman says the others were likely stolen. The reorder came faster but the coughing had begun. We got through those skanks and found a much better site. Cheap too! The smokes are German and first rate. The cough went right away. Probably shouldn't smoke.

I think this cig shop is great. At least I had a good experience with it. Cigs were delivered in 10 days, which is not bad at all and the price is reasonable. I'll order again.

They were very good til Aug/10 when I did not get the cigarettes that I had purchased, I have email them and at first they promise that I would get my order in 8 days but that never happen and now they will not even reply to my emails.
I have lost $60 to them now.
So if you are considering them please look elsewhere.

I am new here. I never ordered cigarettes online. I contacted their customer support and they helped me. Step by step, they told me how to select my cigarettes and how to proceed to payment. Thank you guys for your great support, I received my cigarettes and I will order more in the future and thank you for your discount.

I ordered on July 26 2010, I didn't receive any cigarettes, However I did receive false promises that I would receive them shortly. Finally towards the end of August I said I still have not received anything so they offered a reshipping of my order so I accepted. I waited for almost another month and finally received 1 carton out of the 6 I ordered. I emailed them and they assured me I will receive them 1 by 1 but I never did. And after the 60 day mark they quit replying to any of my emails. I'm currently disputing the charge with my credit card company. Because in over 2 months I received 1 carton out of 6 ordered. I just bought from buycigsnow.com and received my order within 8 days.

Ordered 3 times, received all items in 8-9 days. I don't know if it will be this great further on, but right now I am fully satisfied with the services.

Can't say anything bad about this online store. I'm usually buying marlboros and they have the cheapest $20 a carton. For me it saves a lot. Delivery is ok and I haven't received any damaged packs so far.

Beware! The first time I placed an order from this company I ordered 3 cartons, and they arrived in the 2 weeks as promised. Was very impressed and excited to be saving so much money every month on cigarettes. My second order I placed for 6 cartons, and it has now been way over 2 months and still no cigarrettes as promised. I go weeks without a response to my emails, as they keep claiming they have technical problems. Finally promised to reship my order and waited another month with no more cigarettes and no responses to emails. Very frustrating. Today I got a response saying they were having technical difficulties again and that is why they couldn't respond, but that they would refund my money soon... Fingers crossed this is true. I have given up receiving the cigarettes, but really want my 200 dollars back.

I use specials from this site, 8 cartons deals. Ordered 5 times since the beginning of the year and a couple of times in 2011, so far everything is fine

I Lost $80.00 to this company Ordered Cigs in July and Still Waiting For Shipment

This site's quite all right. Been buying here since 2010 and am pleased. Cigarettes are good and the price is ok. Had problems with ordering couple of times, which were quickly resolved with support

Well, I can’t say for everyone else, but for me it’s been good. I mean … cigarettes are cheap and I got’em quickly. Ordered a couple of times by now. I guess you can’t please everyone, haters gonna hate. But I say cudos – keep up a good work guys!