• Dermalogica

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Dermalogica has a rating of 4.44 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. Dermalogica ranks 30th among Acne sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
  • Full refund
  • Free shipping
5
See all photos
How would you rate Dermalogica?
Top Positive Review

“Amazing products, great customer service!”

Heather H.
10/20/21

Dermalogica has some of the best non Kbeauty skincare products I've used! They are on the higher end of the price point but definitely worth it! The products are generally clean, cruelty free, and made from many natural ingredients. Most importantly they are effective! I highly recommend them. They have the online store but can also be purchased through beauty stores such as Ulta or Sephora. I recommend online for better service.

Top Critical Review

“Products Do Not Work”

Sheryl S.
8/27/20

While passing Dermalogica in the King of Prussia mall in January 2020, I was stopped and offered a small skin care sample. That got me into the store. The salesperson was extremely aggressive but after she applied an under eye product, I saw results that were short lived as it's a temporary lift. She guaranteed I would see results in 3 weeks. I've used both products for 7 months and there's not a bit of visible difference. I researched the company and read it's fraudulent. Cheap products put into expensive packaging. I was fooled. I hope you're not a victim like I was.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user heatherh1031
36 reviews
21 helpful votes
October 20th, 2021

Dermalogica has some of the best non Kbeauty skincare products I've used! They are on the higher end of the price point but definitely worth it! The products are generally clean, cruelty free, and made from many natural ingredients. Most importantly they are effective! I highly recommend them. They have the online store but can also be purchased through beauty stores such as Ulta or Sephora. I recommend online for better service.

Tip for consumers:
The best tip I think I can offer is to read reviews not only their website but places like Influenster, Sephora, or other authorized retailers. I think you'll find they are all pretty consistent. Enjoy!

Products used:
I have the Daily Microfoliant, Lord Jones Royal Oil, and Biolumin C Serum.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheryls136
1 review
2 helpful votes
August 27th, 2020

While passing Dermalogica in the King of Prussia mall in January 2020, I was stopped and offered a small skin care sample. That got me into the store. The salesperson was extremely aggressive but after she applied an under eye product, I saw results that were short lived as it's a temporary lift. She guaranteed I would see results in 3 weeks. I've used both products for 7 months and there's not a bit of visible difference. I researched the company and read it's fraudulent. Cheap products put into expensive packaging. I was fooled. I hope you're not a victim like I was.

Thumbnail of user melissah263
2 reviews
7 helpful votes
August 27th, 2018

I didn't see much improvement after using for a month! Was hoping for better results. Maybe I used it wrong? Got the steps mixed up!

Thumbnail of user suer462
18 reviews
13 helpful votes
June 1st, 2022
Verified purchase

I decided to try this micro exfoliate after reading reviews. It definitely worked for my fair skin, which is also sensitive. I've posted a longer video review. Love the product but please change the packaging. Mine got stuck and wouldn't come out the opening.

Thumbnail of user elizabethw347
17 reviews
5 helpful votes
June 1st, 2022

I use Dermalogica moisturizer. It has prebiotics in it as well as aloe. It keeps moisture locked in your skin. It also reduces the appearance of fine lines. You don't need much of it, a little goes a long way! It lasts a long time too. I highly recommend this product to anyone. It also has a pleasant scent. I'm 55 years old and I provided a picture of me so you can see for yourself how great this product is. Dermalogica also has a rice based exfoliant that I absolutely love as well!

Tip for consumers:
Dermatologia has a rice based exfoliant that is absolutely amazing! Makes my face look soft and healthy and young.

Products used:
Dermatologia moisturizer.

Thumbnail of user cecec2
7 reviews
4 helpful votes
December 30th, 2016

It's a great place to shop for dermalogica products. They give out samples with every order and have either discounts or specials every few weeks. Customer service is usually quite helpful. They give great advice as to what you should be using based on the needs of your face and they are not pushy, "loading you" with too many products. I did have a couple of unpleasant experiences with them at the beginning but they are definitely getting better with their customer service!

Sure, they are a little pricey but aren't all facial products that work? Sign up for email updates and take advantage of the rewards system! It's worth it!

My first introduction to dermalogica products was about 6 years ago. I started by using their age smart multivitamin power recovery masque. My face was so soft and the fine lines of my forehead started fading... I continued using other serums, moisturizing and night creams for a few years but did not see much improvement. I decided to give dermalogica a fair chance and slowly started replacing all my products. When used diligently there is a noticeable improvement within the first two weeks!

Service
Value
Shipping
Quality
Thumbnail of user wildriap
3 reviews
4 helpful votes
August 29th, 2022

My skin feels so clean and even after receiving these. I am so happy I was able to try it. I definitely going to keep these of one of my favorites skin care routine. Gentle to my sensitive skin was a plus.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashlynnt1
10 reviews
4 helpful votes
January 9th, 2019

They are a bit expensive but they have a right to be in my opinion they are really good i love their sets of skin product they help save alot of money if you purchase a set of products you save over 50$

Thumbnail of user kevinb7
36 reviews
206 helpful votes
November 21st, 2011

This is going to sound weird but I buy and use the female line. It's an idea i have with skin care. I'm 30, male, and can be a regular smoker that means some times or days i just don't smoke as often ah i also eat well stay hydrated, rest well and workout so take that into consideration. The Dermalogica line works, it just does i look healthier and younger, I do my part the skin care reminds me why.

Have i tried other skin care lines, yes and theres nothing worse than being taken for a ride. The Dermalogica line can be expensive but give it a go i hope your experience with it is the same as mine. There product works and I stand by that. This review is about the skin care line. Not about Dermalogica.com the site as i buy from a licensed reseller so have not actually had to deal with Dermalogica.com. Thank you for reading.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Free shipping on all orders over $50 from the Dermalogica? Official site. Shop now to receive exclusive promotions and more. Your best skin starts here.

Business Attributes

  • Full refund
  • Free shipping

How do I know I can trust these reviews about Dermalogica?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.4
9 reviews
Have a question about Dermalogica?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What is your skin care routine?

I've heard that sticking to a routine can really help with breakouts. Any tips?

What products or ingredients are good for sensitive skin?

I have incredibly sensitive skin and need some advice.

What product has helped the most to clear up your skin?

I'd love to hear about the products that have worked well for you.