• DealeXtreme

DealeXtreme

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Overview

DealeXtreme has a rating of 1.76 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DealeXtreme most frequently mention customer service, tracking number, and credit card problems. DealeXtreme ranks 271st among Gadgets sites.

  • Service
    43
  • Value
    46
  • Shipping
    45
  • Returns
    33
  • Quality
    41
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • The customer service representatives are clueless and are totally full of garbage.
How would you rate DealeXtreme?
Top Positive Review

“Good for the little things”

Melloney S.
2/26/18

Dx.com is a wonderful site to pick up bits and bobs, gadgets for the kitchen, parts for pcs, mobiles, usb keys etc The smart phones are cheap and worth a look at, some last a year (we got one for 40 euros) some up to three years and is still going (that one cost 98 euros)! Free postage, good customer service and a wide range of goods. Just remember that you get what you pay for most of the time, read the reviews that people have left. Never had any trouble with refunds or items not arriving. Well worth a look at!

Top Critical Review

“Robbed me”

Debra M.
6/11/21

I ordered gas struts fir a tanning bed. They took forever to arrive and had already gotten some when the finally came. They told me how to send them back for a refund. They received them back on June 10th. Today I get an email stating that they had only gave me back the tax of $2.80 on an over $50 order and charged the rest as a restocking fee! I would have just kept them if they would have told me this upfront and sold them myself to get the money back. Terrible wah to do business!

Reviews (328)

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Reviews that mention popular keywords

customer service (63)
Thumbnail of user debram974
1 review
1 helpful vote
June 11th, 2021

I ordered gas struts fir a tanning bed. They took forever to arrive and had already gotten some when the finally came. They told me how to send them back for a refund. They received them back on June 10th. Today I get an email stating that they had only gave me back the tax of $2.80 on an over $50 order and charged the rest as a restocking fee! I would have just kept them if they would have told me this upfront and sold them myself to get the money back. Terrible wah to do business!

Tip for consumers:
That I would have gotten only the taxes back and charged a restocking fee that happened to be the exact fee as the product.

Service
Value
Shipping
Returns
Thumbnail of user everyo
1 review
1 helpful vote
July 9th, 2023

The entire site is down again today. What happens to my order... and my money? Is this site closed permanently?

Service
Value
Shipping
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Thumbnail of user husnit
1 review
0 helpful votes
April 3rd, 2021
Verified purchase

My order not process more 5 mount. No delivery no refunds. I try contact with messenger on there Facebook fanspage but no respons.

Tip for consumers:
Lebih baik cari situs lain yang lebih menjamin keamanan uang anda

Products used:
Webcam sejenis yang saya beli di toko lokal

Service
Value
Shipping
Returns
Quality
Thumbnail of user galenw12
2 reviews
2 helpful votes
August 17th, 2020

While DX.com used to be a great site for deals, their customer service and website have taken a nose dive. It's still may be possible to get great deals on good products through DX.com, but if something is wrong with your order and you try to get an exchange or refund, you'll encounter bug after bug and nothing but silence or stonewalling from DX.com. The site will also publishes fake reviews under your account.

Tip for consumers:
Avoid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leob126
1 review
1 helpful vote
June 13th, 2020

I received my 2 orders and both contained the wrong goods Not at all what I ordered. I have been emailing every email and reply possibility on the DX website over a period of weeks Even flooded them with 30 emails in one day and I never got any response to my request for a return address to send the wrong goods back.
I can see that others call them NOTING BUT THIEFS and that describes them pretty well.

Thumbnail of user michaelo100
2 reviews
3 helpful votes
November 30th, 2019

Looks like it's just landed in my country. Contacted customer support after 10 days took then another 5 to get back to me. Telling me to 'wait' we'll no that's not good enough especially when I could've opted for standard shipping and got it for free but paid 20% more because I needed it quickly. Absolute bull$#*! and have requested a refund for shipping. Because if I get the item great but pissed to pay more for shipping I didn't get

Thumbnail of user barsam1
1 review
2 helpful votes
April 25th, 2020

I bought quite a few products from this website and was not unhappy until I had to deal with aftersale.
Last item I bought was supposed to be a SSD drive and turned out to be a HDD once delivered. I complained about it and aftersale just made me crazy. I never got any sensible answer and off course never got any money back.
Worse, they changed my very bad comment on the product to 5 star. I know it since there was only 2 (very similar) comments on the item, among which one with the flag of the small island where I live.

Thumbnail of user robertop54
1 review
5 helpful votes
April 12th, 2019

Promises delivery within 7 days and collects a lot of money. After that, neither the goods nor an answer arrived. I ordered the goods one month before my daughter's birthday and one month later the goods are still not here. Launched a conflict resolution via Paypal and now DX is giving an invalid tracking number. I'm afraid Paypal will not react. I will never order anything from Dealextreme again. That's just scams.

Thumbnail of user martind184
1 review
1 helpful vote
November 19th, 2019

Received the expensive but faulty earpods. From somewhere in Hong Kong apparently, after paying for quick delivery. They arrived 2 weeks later.
Tried contacting them several times but no reply.
They seem to operate on the basis that ignoring unhappy customers will make them go away eventually.
Avoid and go elsewhere, even if you must pay a bit more at least you get what you pay for.

Thumbnail of user crystals201
2 reviews
2 helpful votes
April 3rd, 2020

Most sellers are honest, but Buyer protection time is not enough for an item to reach many countries. And some sellers will delay responses or claim they have to check with the warehouse and wait several weeks. Then the time is over, and there is NO appeal process. Even if the buyer sends you the wrong item and doesn't want to do anything about it, there is nothing the buyer can do.
This was my first time returning to dx.com after a year of absence due to a previous bad experience. And I promptly get a second bad experience.
I'm going back to aliexpress.com. At least they have an appeal process, even if the seller delays past the buyer protection period.

Thumbnail of user hudsonl12
11 reviews
7 helpful votes
January 14th, 2020

Dear SiteJabbers,

I ordered an iPhone 6s from them and after a couple of weeks it was finally shipped and then it took forever to come and once I received the package, there was no iPhone inside! They didn't even send me the iPhone I ordered! Instead, there was one iPhone 11 Pro case and one iPhone 11 Pro screen protector inside! Absolutely, horrible.
And after weeks of fighting with them, they never gave me the refund!

Seriously, do NOT waste your money on this website. You WILL regret it.

Best regards,
Hudson

Thumbnail of user evak72
1 review
0 helpful votes
May 7th, 2020

I bought some items that turned out to be improper for technical reason. Asked to exchange them for the proper once that as per website available. No response to my 7 messages sent in two weeks with request of exchange.
Not return, just simply exchange where cost of return are covered by the buyer. Zero stars for customer service.

Thumbnail of user melloneys
29 reviews
50 helpful votes
February 26th, 2018

Dx.com is a wonderful site to pick up bits and bobs, gadgets for the kitchen, parts for pcs, mobiles, usb keys etc
The smart phones are cheap and worth a look at, some last a year (we got one for 40 euros) some up to three years and is still going (that one cost 98 euros)!
Free postage, good customer service and a wide range of goods.
Just remember that you get what you pay for most of the time, read the reviews that people have left. Never had any trouble with refunds or items not arriving.
Well worth a look at!

Service
Value
Shipping
Returns
Quality
Thumbnail of user robd181
1 review
0 helpful votes
June 24th, 2020

I love international sellers such as DH gate and feel buying. This lot are crooks and giving decent companies a harder time. Various blocks to me contacting them and leaving any review for a ridiculous product

Thumbnail of user richardw1161
1 review
0 helpful votes
March 10th, 2020

Het zijn dikke oplichters heb voor 71 euro bestelt ik zit nog overal op tewachten na 2 maand er stond bij dat het tussen de 7 en 18 dagen geleverd word heb nog steeds niks

Thumbnail of user jamesb2945
1 review
1 helpful vote
April 18th, 2020

Order a drone as it was shown in stock. Took the money instantly, then after a week of no response said it was out of stock I need to wait 2 weeks, after 20 messages and on messenger, I get a response, out of stock please wait. Asked them 10 times to cancel the order, no response. Then a message, saying out of stock, nothing about cancellation. Another 5 messages sent, nothing. I don't think I've dealt with such a irresponsible, ignorant and unprofessional company in all my years. Been a month and still have no idea what's happening. Can't find a email or system to complain. I'm £400 out of pocket with no idea where, when or whatever is happening

Thumbnail of user mohamedm119
1 review
0 helpful votes
October 12th, 2020

I bought letv x526 phone that has a broken mic and I contact about the problem and still got no solution

Products used:
defective item

Service
Value
Shipping
Returns
Quality
Thumbnail of user markm1191
1 review
0 helpful votes
May 1st, 2019

Ordered a Umidigi F1 play phone 15 days ago, The phone sat at processing order for several days. Then I sent messages asking about the shipment, no answer for a few days, then finally got a direct message from DX website stating the phone was shipping soon. Couple more days and I decided to call my Credit card company and see about cancelling, but DX cancelled already and my card company said refund pending, but my order was still shipped 15 days total as of today... I received the phone with DHL Express. Phone is perfect working condition (Brand New) AND FREE!

Thumbnail of user anthonyp580
1 review
0 helpful votes
May 31st, 2020

Placed an order for a supposed in-stock item. Discovered item was out of stock I then cancelled and asked for refund. They completely ignored my request and carried on. It is now 2 months and no items have arrived and no refund, despite repeated requests by me. PLEASE DO NOT DEAL WITH THIS BUNCH OF THEIVES! YOU WILL REGRET IT IF YOU DO. THEY JUST FRAUDULENT SCAMMERS.

Thumbnail of user hamidn
2 reviews
9 helpful votes
March 6th, 2019

I ordered an earphone almost two months ago from DX. Waited for that long and nothing happened. Then I started sending emails to their sales department, GMail sent the emails 4 times with no success! As their sales department don't accept the email. They want your money and that's it.

I then complained to Paypal and I finally got my money back from Paypal money back guaranty, as they did not even respond to Paypal! (see Photo Atached)
It has been a waste of time for me, so don't buy anything from these guys, you won't get anything back and you will regret it.
I would never again buy anything from Dealextreme, never again!

Thumbnail of user davew318
1 review
2 helpful votes
August 23rd, 2019

DX regularly fail to deliver products they have taken money for.
In two cases this has amounted to an excess of USD 100.
ALL orders the past year have failed to arrive.
Worse still, they never offer any notice or apologies or even excuses.
Good luck trying to use the various points of assistance they advertise, since you just end up going in circles.
DX are unreliable, unhelpful, untrustworthy and the closest thing to a fraud.
Don't get ripped off.
If their offers seem too good to be true, that's because that's all they are.
Smoke and mirrors folks.

Thumbnail of user daniell478
7 reviews
10 helpful votes
June 7th, 2019

I've been using dx a long time ago. They were not great but decent. Few years ago they probably sold the business to someone else because they changed completely. They are plain SCAMMERS now. Confirmed.

The only thing I wonder is how they are still in business and scamming so many people on daily basis.

And forget the customer support, you'll never get a reply. Just look at the reviews and their Facebook page and you'll have a clearer picture.

Don't even think about ordering anything. You better throw you money down the toilet, at least the suffering will last shorter.

You have been warned!

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvanp2
3 reviews
3 helpful votes
August 21st, 2018

Je n'ai Jamais eu de problème avec ce site internet. Ils sont correctes...

Thumbnail of user sanjayp40
2 reviews
0 helpful votes
July 23rd, 2020

The item took so much longer to arrive than stated and queries to their customer service go mostly ignored. The responses I did get were to request more time to respond properly, but this never happened. Opened a PayPal case when I was at 8 weeks and still waiting for the item. Deal Extreme asked me close the case before they would respond to me.

The case was still pending when the item eventually arrived (at 10 weeks), but turned out to be completely wrong. Zero response from Deal Extreme about this and PayPal issued a refund.

Do not use - if you actually get what you ask for you're lucky. This is one of the poorest buying experiences I've had - I was just thankful that it was a relatively low value item and that I used PayPal.

Thumbnail of user kevino33
11 reviews
22 helpful votes
July 29th, 2015

It is hard to believe that a company will actually search you out to straighten out problems with orders. It is really amazing, nowadays, that a company will take the time to follow up on claim tickets to make sure everything was straightened out and went well. And when I found out that I was the one that dropped the ball, they asked me if I would give them another chance to fix anything that went wrong. Customer service like that, reminds me of how businesses use to be run here in the USA. It is nice to see companies who actually care about their customers, and remember who pays their bills. I have not had any big problems with deal extreme. The problems I have had were primarily shipping problems, and this is primarily out of their hands. They are very thoughtful about customer service dealings, like when they run out of an item they actually contact you to see if you want to wait until the item comes back in stock, or change the order, or just drop it off your order. It is nice when a company actually steps up and does what is right and what they should do.

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About the business

DealeXtreme sells a wide-range of consumer electronics including iphones, tablets, video games, and other gadgets. Additionally, they sell apparel, beauty products, and car parts.

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