• CustomizedWear

CustomizedWear

Overview

CustomizedWear has a rating of 4.8 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CustomizedWear most frequently mention customer service, embroidered hats, and timely manner. CustomizedWear ranks 2nd among Hats sites.

  • Service
    11
  • Value
    11
  • Shipping
    10
  • Returns
    4
  • Quality
    11
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What reviewers want you to know

Positive highlights

  • The product and pricing is great, and the customer service keeps us coming back.

Critical highlights

No critical highlights yet

How would you rate CustomizedWear?
Top Positive Review

“Quality products and great customer service”

Conrad G.
12/3/18

I've purchased from Customizedwear multiple times and have had great experiences each time. Their attention to detail is impeccable and they strive to make sure I'm happy with the product prior to and after printing. It's easy to speak with representatives to get any and all questions answered. I recommend them without reservation.

Top Critical Review

“WORST CUSTOMER SERVICE”

A H.
6/30/22

I placed an order for hats 2 months ago and now after going through the whole sample process and at the last step they say that their vendor doesn't have stock... probably because they waited two months to place the order with the vendor instead of placing the order when I paid for my order TWO MONTHS AGO. Robin totally did not care about my order or business. She just blamed her vendor and didn't take any responsibility. I can understand slow service but to just not do anything is insane.

Reviews (135)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (42)
Thumbnail of user conradg12
1 review
7 helpful votes
December 3rd, 2018

I've purchased from Customizedwear multiple times and have had great experiences each time. Their attention to detail is impeccable and they strive to make sure I'm happy with the product prior to and after printing. It's easy to speak with representatives to get any and all questions answered. I recommend them without reservation.

Service
Value
Shipping
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Thumbnail of user hillaryr11
1 review
9 helpful votes
February 22nd, 2019

Easy to use quote system and great customer care. Our products arrived timely and I loved getting to see a version of the garments before the went into full production. The items that we ordered feel like great quality and we are very happy. Placing a re-order now!

Thumbnail of user jenak7
1 review
8 helpful votes
March 13th, 2019

I order hats for our baseball league every year. I am never disappointing! Everything is always perfect, staff communicates very well, and they are always prompt to answer questions. Definitely a repeat customer!

Thumbnail of user joshh306
9 reviews
0 helpful votes
February 19th, 2021

I ordered customize caps for my family members. They provide good option to choose our price range, quality of the product. Had nice experience shopping with them.

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Value
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Thumbnail of user carterk14
1 review
6 helpful votes
March 29th, 2019

I have ordered multiple custom hats from this site and have had a great experience with the customer service. Robin has responded to all my emails and questions in a timely manner. Great website and people!

Thumbnail of user harleyf9
4 reviews
8 helpful votes
November 15th, 2018

Super duper awesome hats! Awesome variety of everything - shapes, sizes, colors, materials. Every hat has quite a detailed description and even if that is not enough you can get custom ones. Haven't tried them yet but I definitely will.

Thumbnail of user oleksandral
10 reviews
12 helpful votes
May 9th, 2020

The quality is good and the personal is nice, but in order to place an order you've got to fight with the website. It took me some time to finally order personalized cap I wanted to buy. However, as I said, the quality is good. Thank you!

Thumbnail of user yoonh1
1 review
0 helpful votes
March 21st, 2019

Ordered some embroidered hats with a company logo. Lisette was super helpful and patient through the whole process. Extremely happy with my order and would recommend!

Thumbnail of user roberte248
1 review
10 helpful votes
August 29th, 2018

I recently purchased custom embroidered hats from CustomizedWear.com and they provided me with the best pricing possible and impeccable quality and timely delivery. I'm placing my second order currently and look forward to many more in the future.

Thumbnail of user lemuelh23
1 review
0 helpful votes
February 11th, 2019

Lisette was incredibly nice and product quality was great. I've had a lot of positive feedback from customers on quality.

Thumbnail of user kristins149
1 review
0 helpful votes
February 25th, 2019

I was extremely happy with my first purchase. Lisette was very helpful and quick to reply to all of my questions and concerns. The order turned out great!

Thumbnail of user sueh202
1 review
0 helpful votes
October 30th, 2018

Customer service was fantastic and workmanship was perfect. They communicated well and were very professional yet friendly. I couldn't have been happier with the service that I got... they really made it easy to get caps customized.

Thumbnail of user jessew112
1 review
0 helpful votes
September 12th, 2018

Lisette has been a great person to do business with. She spent the time with me finding the right sizes and colors of the products we were most interested in. The company also handles our artwork with ease. I am a repeat customer and recommend their work to anybody looking for customized products.

Thumbnail of user lynneef
1 review
19 helpful votes
March 13th, 2017

I ordered 9 different types of hats, requesting the same logo be placed on all of them. Once I explained my vision to the representative, and we received our sample, and approved it, we had our order within a week. The hats look great! I will definitely recommend to a friend and I will be ordering from here again!

Thumbnail of user sarahp366
1 review
0 helpful votes
January 31st, 2019

Customized Wear provided excellent service with an order unfamiliar to me, and made it incredibly easy from starting the order until final proof. Incredibly fast service and turnaround time.

Thumbnail of user samanthaz8
1 review
13 helpful votes
January 20th, 2017

We wanted to get some company hats made that would look professional and help advertise our business. We also didn't have a high budget but through this website we found the perfect hats for a great price. The company was also very fast and efficient in getting us the hats that we wanted. We are already repeat customers after our first order.

Service
Value
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Thumbnail of user natalieg82
1 review
0 helpful votes
September 15th, 2018

Ordering hats online can be daunting but Customized Wear made it a very pleasant experience for me. I wanted to work with a company that had a person to talk to when I had questions. Lizette has gone above and beyond for all 3 of my hat orders.

Thumbnail of user saras159
1 review
14 helpful votes
January 5th, 2017

These guys are great. I have ordered dozens of embroidered caps from them over the past year. I usually need them sooner than the standard estimated delivery time so I get rush shipping & they have always delivered on or before the day they were expected. Lisette & Robin always took care of everything we needed.

Thumbnail of user melaniem57
1 review
0 helpful votes
January 19th, 2017

I have worked with Customized Wear over the last 3 years and always find their products to be top notch, delivered with top notch service. I feel very lucky that when I call they remember my annual project. This year my agent (Robin) said... "I was wondering when you were going to call." Thanks for a great product and a great experience! - Santa Fe

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Value
Shipping
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Thumbnail of user tabathaa3
1 review
0 helpful votes
December 13th, 2018

The hats we ordered for our company are made with quality products and looked exactly how we wanted them to. Our clients love them! Thanks Customizedwear.com for your outstanding customer service!

Thumbnail of user brittt5
1 review
0 helpful votes
January 25th, 2019

I was very pleased with the service I got. They sent me samples and made sure my hats were exactly what I wanted. I've already ordered more and plan on ordering more in the future.

Thumbnail of user bonnyes
1 review
0 helpful votes
April 3rd, 2017

This was our first time experience with Customizedwear.com. We purchased specialized caps for our team members. We are very pleased with the finished product. Their rep worked closely with us not to miss any detail regarding our order. The hats are of very high quality and best of all... Made in the USA. We are very pleased with our decision to use Customizedwear.com for this purchase for our company.

Thumbnail of user tarak55
1 review
1 helpful vote
March 12th, 2019

I placed a large order last year for hats and they were done exactly like I wanted and turnaround was quick. Customer service is also great. Will be ordering again this year.

Thumbnail of user josed47
1 review
0 helpful votes
March 21st, 2017

I have used this company a couple of times for business products. I can honestly say that the craftsmanship and the pricing are on point! Would definitely recommend to anyone!

Thumbnail of user samuelc126
1 review
0 helpful votes
November 11th, 2018

I am a reseller so typically place relatively large (24+) customized orders. Lisette has always been extremely prompt and takes care of all of my issues quickly. Compared with my experiences with other online only shops, customizedwear is the best!

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From the business

Custom hats, custom caps and custom shirts embroidered or screen printed with your logo at low wholesale prices.

Company Representative

Thumbnail of user joig
Joi G.

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