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  • CustomCarsCentral

2017 CUSTOMER CHOICE AWARD

CustomCarsCentral

Overview

CustomCarsCentral has a rating of 3.65 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. CustomCarsCentral ranks 899th among Auto Parts sites.

What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate CustomCarsCentral?
Top Positive Review

“Invidia Gemini Exhaust For A 370Z”

Saluka A.
4/5/21

Excellent delivery time, price and ordering experience. The part arrived as expected in an original Invidia box and packaging. There was one issue - one of the tips did not fit and am currently trying to figure out how to make it fit. It didn't look damaged. Besides that, I will definitely consider CCC for another order in the future.

Top Critical Review

“Unlike ECS tuning, you won't get your order or your money back”

Alex H.
5/13/22

I tried ordering some parts from this site. Not only did I have to do a chargeback with my bank, they kept trying to charge my card after it had been changed, with some transactions showing in the tens of thousands of dollars. You get no tracking details, no emails, the phone number for this company is bogus. It's operated by two Russians out of an apartment in Arizona. So if you want to give the middle finger to Ukraine, order from this company, because that's where your money all goes, never to be seen again!

Reviews (26)

Rating

Timeframe

Other

Thumbnail of user alexh1013
3 reviews
1 helpful vote
May 13th, 2022

I tried ordering some parts from this site. Not only did I have to do a chargeback with my bank, they kept trying to charge my card after it had been changed, with some transactions showing in the tens of thousands of dollars. You get no tracking details, no emails, the phone number for this company is bogus. It's operated by two Russians out of an apartment in Arizona. So if you want to give the middle finger to Ukraine, order from this company, because that's where your money all goes, never to be seen again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericm1764
1 review
2 helpful votes
May 2nd, 2022
Verified purchase

I placed an order for an intake and discharge damper pipe for my tdi they refused to give me tracking info or and also refused to respond to any of emails. They canceled the order on me and didn't process a refund had to contact the bank to do a chargeback on the card. Stay away buy from the actual manufactures over this garbage of a website.

Tip for consumers:
Don’t use this site as its just as bad if not worse than ecs tuning

Products used:
Neuspeed pflo I take for an Audi A3 tdi and a tdi turbo discharge damper pipe

Service
Value
Shipping
Returns
Quality
Thumbnail of user salukaa
2 reviews
0 helpful votes
April 5th, 2021
Verified purchase

Excellent delivery time, price and ordering experience. The part arrived as expected in an original Invidia box and packaging. There was one issue - one of the tips did not fit and am currently trying to figure out how to make it fit. It didn't look damaged. Besides that, I will definitely consider CCC for another order in the future.

Thumbnail of user thomash2570
1 review
1 helpful vote
August 7th, 2022
Verified purchase

I placed an order recently and all I got was a confirmation and receipt email shortly after my purchase.
I reached out to customer service seeking an update and haven't heard back a couple days later.
Hoping this is not a scam.

Thumbnail of user faisala46
1 review
2 helpful votes
June 2nd, 2018
Verified purchase

I tried to contact you twice and I did not get a response. The the package suppose to arrive in two days, and it has been 6 days and I did not receive it yet.

Thumbnail of user christophera875
1 review
0 helpful votes
September 8th, 2022
Verified purchase

I have not received any information regarding shipment of my order. I have used their contact link 2 times to get some information. I have never had a response.
Terrible customer service!

Thumbnail of user shawnk59
1 review
3 helpful votes
March 22nd, 2018
Verified purchase

Never received my item, can't get ahold of anyone, not even sure if this is a real shop. Beware, do not order from here

Thumbnail of user dmitria2
James D. – CustomCarsCentral Rep

A refund was issued for you. It may take several business days to post depending on your bank.

Thumbnail of user jamesl890
1 review
0 helpful votes
July 6th, 2019
Verified purchase

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Thumbnail of user georgec270
1 review
2 helpful votes
April 30th, 2018
Verified purchase

Placed order for ypipe was told 5 days later it was on back order. I still have not received any updates.

Thumbnail of user josem196
1 review
2 helpful votes
July 20th, 2017
Verified purchase

I placed an order on July 12th its now the 19th and hasn't been shipped. They told me that my package has shipped and actually arrived to my state but was redirected back to them. I got a tracking number but it shows UPS never picked it up. Kinda sketchy then I got another tracking number and it's been 2 days so I tracked it and UPS hasn't picked it up. This has been the worst expirence I've had with online shopping. My purchase was for $970 that's a lot of money to experience this. I just want my money back.

Thumbnail of user dmitria2
James D. – CustomCarsCentral Rep

I believe you received your order. There was a delay in a pick up from our manufacturer.

Thumbnail of user jeffs173
2 reviews
0 helpful votes
May 23rd, 2019
Verified purchase

Ordered the item and came within couple days. The only thing I ding them on was that nobody email me confirmation of shipping information.

Thumbnail of user alexanderm91
1 review
0 helpful votes
April 27th, 2018
Verified purchase

They are patient and will help you with the order. I paid via cc and had to ship somewhere other than billing and order was cancelled due to their system verification process. Used paypal and went through without a hitch. Would buy from them again for sure.

Thumbnail of user jamesh406
2 reviews
0 helpful votes
February 21st, 2017
Verified purchase

I purchased a NM Turbo-charger lube oil line manufactured by NM and sold by Custom Car Center and their product was delivered on time and a few dollars below manufactures cost. That's OK in my wallet, allows me to save and purchase more toys later.

Thumbnail of user rickl58
1 review
0 helpful votes
August 28th, 2016
Verified purchase

The suspension set is fine. On my particular car, so many things were far too rusted, that at this point I could only replace the sway bar bushings. That is with air tools and impact wrenches. I will figure out how to get the rest changed but it will have to wait for now. The set is very complete and included items I was not aware of. The bushings I put in are performing well. Thank you.

Thumbnail of user michaelb268
1 review
0 helpful votes
November 20th, 2015
Verified purchase

Excellent service.As a performance and restoration shop we are used to ordering special parts and waiting weeks for them to be shipped. The clutch arrived surprisingly the following day! Needed a flywheel also and it arrived the day after ordering! My customer was very happy for the turn around time.

One of the best on line services I have done business with!

Thank you.

Thumbnail of user williamf114
2 reviews
0 helpful votes
June 15th, 2017
Verified purchase

Parts for my Del Sol were on time and as expected! I would order again, and refer this retailer to my friends.

Thumbnail of user adamm108
1 review
0 helpful votes
February 2nd, 2016
Verified purchase

Ordered a Cluster for my 07 WRX all the way to Alaska it got here in a timely manner.

Thumbnail of user travism56
1 review
0 helpful votes
September 3rd, 2016
Verified purchase

Cheap prices for what you'll need, large variety of parts, fast and cheap shipping too!

Thumbnail of user kylel43
1 review
0 helpful votes
January 9th, 2016
Verified purchase

Pricing was awesome and my parts were exactly as described. Shipping was a tad slow though.

Thumbnail of user elliottb65
1 review
0 helpful votes
November 2nd, 2020
Verified purchase

I asked them about the shipping time for a part which they replied saying "Expect an 8 week lead time on ART pipes before shipping. -prestin"
So I placed the order, and the order was cancelled 1 day after the order confirmation without any reason given. I went to a different vendor after this.

Changing this to 3 stars because I only knew the order was reinstated after leaving a review.

Thumbnail of user dmitria2
James D. – CustomCarsCentral Rep

Elliott - The order cancellation was a mistake. It was immediately re-opened and is active. Sorry for the confusion.

Thumbnail of user richardr96
1 review
0 helpful votes
December 21st, 2015
Verified purchase

Ordered several items over a short period of time. Parts frequently arrived ahead of schedule. One item (distributor) arrived with a broken wire (plug) and had to be returned. Customer service was excellant and the distributor was quickly replaced. A very satified customer. I will definately use again for auto parts.

Thumbnail of user nelsonn8
1 review
0 helpful votes
December 27th, 2015
Verified purchase

Awesome. Calls right away if there are any problems. So good customer service. Still waiting for my shipment though, UPS's fault I suppose.

Thumbnail of user chetanj
1 review
0 helpful votes
November 8th, 2015
Verified purchase

Happy

Thumbnail of user ronb62
1 review
0 helpful votes
December 1st, 2015
Verified purchase

Easy site to work with & super fast shipping

Thumbnail of user matthewk31
1 review
0 helpful votes
November 26th, 2015
Verified purchase

Very smooth purchase and delivery. Very fast delivery. Got exactly what I wanted. Couldn't be happier.

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From the business

Import Tuned is dedicated to serving the performance parts needs of Import car enthusiasts. We carry numerous brands and type of parts to make your ride perform and look like no other.

Company Representative

Thumbnail of user dmitria2
James D.

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3.7
26 reviews
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