Country Outfitter

I ordered black boots. BLACK. Even states that on my order confirmation, which I screenshot. I receive an email about boots being shipped, it states that they are brown. I contact the company. They say that although their website states that they are black, they are only available in brown. Why even have the option for black? Now I have to go through the trouble of returning and finding something new before Christmas.

I ordered some Ugg Platform Slippers for my girlfriend at noon on a Friday, and they arrived to my house by that Wednesday. Very pleased with the speed, and was shocked to see so many negative reviews. I was a bit nervous because of the negative reviews until I got the slippers in hand, but Country Outfitters did a great job with my order

Bought a ariat palm hat that was just trash, I didn't even attempt to return or exchange it because the $10 they charge for returns/exchanges wasn't worh it. The hat was damaged and when I tried to reshape it it just fell apart. I wouldn't recommend Aiat hats, country outfitter or boot barn.

Ordered my first pair of boots from here last week and they arrived today! Must say I was a little more than anxious to get them because of some of the comments and my history with online ordering... All my worry was for nothing... these boots are so beautiful and fit just as I had hoped. There is quality in the workmanship and the price was good as well! I will definitely be ordering more pairs in the future.
Thank you,
Barbara Martin

I love in Canada and I ordered boots during the Covid pandemic. They can in less than a week to me on the east coast. They are true to fit and high quality. They also gave me updates as they happened with my delivery. Will DEFINITELY be ordering from them again!

Company sent me an email showing me a boot. You cannot click on it to purchase, it is NO WHERE in their catalog. When you email them, they keep telling you to send a picture, even though you have every time. No one know where of how to find the boot in the picture when you call them. Worst customer service. And when you call the parent company BOOT BARN, no one answers the phone, Ever. Guess the apple doesn't fall far from the corporate tree. I wont buy anything from them ever again.!

I, too, had a problem getting a return label. Per the invoice enclosed in the box, it was shown that the boots were purchased through B--t B--n. I contacted B--t B--n to let them know I had tried on two occasions, a week apart, to get a response from Country Outfitter. The CSR I talked to at B--t B--n emailed me a return label by the end of the day. Also, I noticed that the customer service phone number for Country Outfitter on the invoice is different from their website. I will not be ordering anything else from this company. The boots were quality boots - Georgia - but the customer service leaves a lot to be desired.

Omg. To say I was TERRIFIED after reading these reviews would be an understatement. I ordered last Thursday and then Friday I googled to see where there might be locations of this company just out of curiosity and I stumbled upon these reviews. I DO NOT usually spend this much money on myself so that made the whole situation even scarier. All weekend I was scared they would never come or they would be fakes or the wrong size or the wrong boots or something. BUT they arrived today right on time and THEY ARE AMAZING! They are first of all gorgeous, also the size is perfect, and the smell! Ahhh the sweet leather smell. These are quite possibly the best shoes I have ever owned and I may quite possibly never remove them from my feet. I am IN LOVE. I have no idea why so many other people had such bad luck but I just want others to know that it all worked out for me. The price was also incredible, definitely the best I found after searching many sites. So hopefully this company has changed the error of their ways and other people will start to have success stories like mine.

The first time I ordered from this company (2021) I placed the order and my card was denied. So I ran my card again. Again denied. Gave up and decided to check my account bc I knew I had funds. Lo and behold I had been charged $500 TWICE. Called customer service and a kindly old lady gave me a huge apology, figured out my order, and within a couple weeks I had my refund and my purchase finally came. Fast forward to last week. I had forgotten the name of the company I'd had this experience with and ordered once again from Country Outfitter. Same experience with my debit card: card denied yet funds taken from my account. No email regarding an order being placed. Called and spoke to three different people over the course of the week and all gave me the run around. No responses to my emails. This company needs to be shut down for good. According to reviews here it is scamming countless people. Reporting them myself this week. AVOID!

They'll send you the wrong item an its a hassle dealing with their customer service! I bought a men's size hat an received this, an when i called they said they don't even sale kids hats like this, yet here it is! I Will NEVER shop at this sad, pathetic place again! Such a simple order an they can't figure out what went wrong? Ridiculous! Customer service is just as ridiculous as this situation!

I found a pair of cowboy boots online that I was in love with, and country outfitter was one of the two places that I found them on. Both had terrible reviews, but my friend had recommended countryoutfitter.com and said she had ordered there several times with no issues. I winged it and I'm glad I did! I received a confirmation email immediately, an email when they shipped with a tracking number attached, and an email when they were delivered. The boots were exactly what was pictured, true to size, and no issues at all with the quality of them. I got free shipping since the purchase was over $50 and also got a discount for signing up for their email list. The time between my confirmation email and delivery date was exactly a week. Definitely would recommend!

Purchased some boots. Looked nothing like the picture, quality was horrible and after paying the shipowner to return its Been 6 days and still haven't received my money back. 0-0

I have to pay $10 some return fee, when i received the shorts clearly not matching the photos.it's not my fault they are selling not what advertising. Why do I have to pay for their mistake or lie? I will never buy from them again. Their wranglers shorts are just cropped jeans, there is no fringe and they are incredible wide like a skirt at the cut line. The worst shorts I have ever gotten. Never again will make this mistake again

I ordered a pair of boots and was charged immediately for them. The next day I was charged again. I called and was informed that the first charge was a hold and should be refunded within 24 hours. It had been nearly a week and I still did not receive a refund. It's ridiculous that this is how they charge people. They shouldn't have to take the money out of my account twice. I've never experienced this ordering from any other website. I called them again after 6 days and they said the charge would be refunded by the end of the day. It never was. I called again the next day after speaking with my bank. I told them what my bank told me which was that if they didn't refund it to request documents to send to my bank. It was only after I told them this that they finally authorized the refund. Also, when my order arrived the boots weren't even in a box from the brand I ordered. They arrived in a Boot Barn box with no paper or stuffing inside of them to keep their shape. The right boot looked like it was worn or defective. The stitching on the toe area was not centered and the bottom of the boot was scratched. I'm never ordering from them again.

I was happy to order from their nice selection of boots that my GF absolutely had to have. Too bad when I received the shipment the condition and way it was shipped was incompetent to say the least. The box was too big for the boots causing the boots to move freely inside causing pieces of the boot hardware to come off. Not only that but the box was not properly sealed causing the piece to fall out! I would have gladly glued the end of the tassel back on. The return shipping was easy enough. I had to add packing to the box and taped securely. Not Hard! Why they couldn't take a few minutes to do the same thing when shipped is beyond me! OK So I received confirmation they received the return and was expecting an exchange from my request online and a follow up email to customer service stating exactly what I wanted. Then nothing... I searched my credit card statement to find a reimbursement minus $10. So I didn't get my exchange and paid $10 for terrible service. Clearly the people there are either incompetent OR malicious, denying me of my request AND charging me $10 for the experience. You gotta do better than this! I want to support and buy from businesses in America. You need to develop some pride in your work and realize how important small / medium businesses are in America.

Please read the reviews before you purchase from this company. Ordered a pair of boots that looked nothing like the description on the website. Wrote to customer service and it was as though they didn't even read the email before they wrote a worthless response. Wish I had seen the horrible reviews before buying.

I have bought 5 pairs of their boots over the last 3-4 years... and I must say that I loved them... However, just recently I purchased another pair that was delivered to me 2 sizes too small... and due to the fact that I am a Canadian customer... they wanted me to ship their error back at my expense. I explained that first I wanted my purchase money back as once returned I would have no guarantee of a refund. They lied to me, sent me a fake return document, gave me fake dates to watch for on my paypal account... thank goodness I used paypal as it has purchase insurance... needless to say paypal has returned my money as this company did not even have the decency to respond. Beware... not customer friendly if you have any problems at all!

Ordered a hat from these losers and they sent the wrong hat. Then the losers charged me for there mistake. PISS POOR CUSTOMER SERVICE. Don't recommend doing any kind of business with them. And if they RIP YOU OFF TOO, contact the BBB. These piss poor business people need to be put out of business!

Ordered two pair of boots for $420 and the wrong size boots were sent to me! You would think they would at least check to make sure the correct size boots were in the box before sending them out! Excellent boots but poor customer service! It is Christmas time and no one has time for returns and resends!

The so called refund policy of this company is only store credit. Beware! And their promise on their website of a $20 discount "now" isn't now at all. It's an email 24-48 hours LATER. Your size might be gone by then. So it's essentially a phony promise.

I am quite happy with my Ariat Darlin Booties. I have terrible feet and they were available in Wide. Although it will take some time to break them in totally, I am very happy with the color and style and hope to get lots of use from them.

They printed the return label and mailed it to me. All you needed to do was ask. I'm having problems with back orders also though

I ordered the boots late Monday, I paid the extra $10 for the UPS2DAY, and I got them Thursday morning! It was so simple and easy! And I LOVE MY BOOTS!
I will most definitely order from this company again!
Thank you so much