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Costco

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Overview

Costco has a rating of 2.79 stars from 1,650 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Costco most frequently mention customer service, credit card, and next day problems. Costco ranks 213th among Grocery sites.

  • Service
    285
  • Value
    246
  • Shipping
    183
  • Returns
    171
  • Quality
    213
Positive reviews (last 12 months): 15.3%
Positive
23
Neutral
12
Negative
115
159
See all photos

What reviewers want you to know

Positive highlights

  • I contacted Costco Customer Service and they immediately agreed to exchange it.
  • The return policy makes us feel more brave to try new things.

Critical highlights

  • This delivery date also came and went with no package from Costco.
  • Costco blamed GE for using a bad delivery company and said that there was nothing they could do.
How would you rate Costco?
Top Positive Review

“Good customer service at Tigard store”

Nathan T.
1/9/24

When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

Top Critical Review

“Costco is going down hill!”

Rob S.
1/11/24

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

Reviews (1,650)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (310) delivery date (35) return policy (63) delivery company (14) credit card (45) delivery service (29) front door (9)
Thumbnail of user diltsman2581
1 review
1 helpful vote
January 16th, 2024

So after over a year membership at Costco I rang up my cart and went to check out and for some reason a mainstream store does not accept mastercard? Never mind being embarrassed I'm about to cancel my Costco membership membership over this s*** I had no idea they didn't except MasterCard I mean what kind of large retail outlet would not accept a worldwide card? Either way f*** that embarrassment I'm over Costco

Products used:
$#*! costco

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelle.bernard1978
1 review
0 helpful votes
January 21st, 2024

So for several years I have been buying Costco Rotisserie chicken. However the last few purchases have been kinda iffy. So today I purchased a chicken after waiting in a line for it to come out of the oven. I noticed when I was taking the meat off the bone to put in my soup there was another set of breast underneath the ones I took apart. Pretty strange, never seen this before, however this is the last Rotisserie chicken I will be purchasing from them.

Service
Value
Quality
Thumbnail of user naarongn
12 reviews
1 helpful vote
March 7th, 2024

Sincerely speaking I know no other places with such a big assortment and such friendly pricing. Costco has managed to become a lover for many people around the US due to its mild pricing policy and always fresh products. I shop here regularly, I assume if I would visit other stores, I would've paid way more money that I pay at Costco for the SAME PRODUCTS!
So, guys, thank you very much, wish you all the best only the best!

Thumbnail of user robinm1552
1 review
0 helpful votes
March 19th, 2024

Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor.

Tip for consumers:
Shop elsewhere, deal was too good to be true

Service
Value
Shipping
Quality
Thumbnail of user adelk25
1 review
0 helpful votes
February 3rd, 2024

Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me.

Dr. Adel Khalifa

Thumbnail of user kr535
1 review
0 helpful votes
January 12th, 2024

Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service.

Service
Shipping
Thumbnail of user bettya1002
1 review
0 helpful votes
January 10th, 2024

They were horrible. The whole thing was nothing but fat. It cost me $17 for the rack, couldn't even eat it without the fat all through it. It was discussing. Ruined my whole dinner. Never again

Thumbnail of user tanyat205
5 reviews
0 helpful votes
March 2nd, 2024

Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this!

Tip for consumers:
When to another store for an online purchase with pick up.

Thumbnail of user laurelanneeccleston
1 review
0 helpful votes
December 19th, 2023

Reported Citibank Costco credit card. Your membership with Costco gets cancelled immediately. We were not informed that our membership became invalid. We use the actual membership card which revealed at the gas pump that our membership is "invalid". 7 weeks of membership stolen by Costco. Extended membership by one month with no evidence from Corporate that has changed as of this review.

Regul

Products used:
Membership

Service
Value
Thumbnail of user bethanyh210
1 review
0 helpful votes
February 24th, 2024

They must have a different hiring criteria for the pharmacy. They are RUDE. I had a script transferred to them. Kept telling me, after hours, that they had not received the script. I kept calling the doctor that was sending the script and they faxed it repeatedly. THEY, not COSTCO, finally called the pharmacy. Their fax machine wasn't working. Then they failed to text me that the script was ready after 6 hours. I really could used that inhaler since I have pneumonia. They just shrugged.

Products used:
Prescription

Thumbnail of user robs1118
2 reviews
0 helpful votes
January 11th, 2024

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

Tip for consumers:
Very difficult to contact company outside their business hours. I would have to otherwise drive a half hour to return product.

Products used:
Food: burritos

Service
Value
Returns
Quality
Thumbnail of user mishkob
1 review
0 helpful votes
February 5th, 2024

As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls.
Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all.
Clothes are almost every time I purchased, miss measurement.
Definitely,it's not store for the people who know products quality.

Products used:
The food , papers…

Service
Value
Returns
Quality
Thumbnail of user alicegagniere07
1 review
0 helpful votes
November 19th, 2023

Before COVID -19 the paper plates bought at Costco are of good quality, but after the virus decreased, the quality of Costco's paper plates became very bad.
And the plate has a serious strange smell.
Microwaving food in this type of dish may cause harm to your health.

Products used:
Paper plates

Service
Value
Quality
Thumbnail of user patriciaw2882
1 review
0 helpful votes
January 17th, 2024

Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!

Thumbnail of user leona45
1 review
1 helpful vote
March 27th, 2020

Have been to Costco in Summerlin Nevada twice during the current Covid crisis. My wife and I are amazed at the very careful planning and extraordinary service the entire store is doing. We are seniors, and have been members for several years. We are very thankful to you and especially the Summerlin Costco. We wish you all the best, and we hope you all are healthy during the crisis, and that you stay healthy. Our best wishes.
Leon and Judy Angel

Thumbnail of user miam354
1 review
1 helpful vote
January 3rd, 2024

F I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don't actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - Save your time and energy.

Service
Value
Shipping
Quality
Thumbnail of user christm41
1 review
1 helpful vote
January 17th, 2024

Not worth buying in bulk for a few dollars cheaper when for example food products half would spoil before you can finish them

Service
Value
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Returns
Quality
Thumbnail of user eugenek127
3 reviews
0 helpful votes
December 4th, 2021

I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?

Service
Value
Shipping
Returns
Quality
Thumbnail of user petrac18
1 review
4 helpful votes
January 12th, 2024
• Updated review

We have been customer's for many, many years. I have to say. The quality of food and clothes went down hill. We spend anywhere from 400.00 to a 1000.00 dollars every time we go. Thats because we live in Payson. So if something is spoilt or not good, we can't just go in the car and return it. Since the closesd store is in Mesa. So we stuck having to throw it out if it is food. And that happens alot. Costco used to take pride in quality. Now no more. We purchased coconut butterfly shrimp. You would think, the shrimp should be bigger the average. Little shrimp with lots of batter and coconut. A shame if you ask me. Specially sine they cost enough. I'm going to try Sam's club next. Very disappointed

Service
Value
Quality
Really Upset
March 18th, 2020
• Previous review

Went today to Costco on Costco Dr. In Tucson. I'm Handicapped. Standing in that Line is just Outrageous. Then you get in to the Store. No Toilet paper, No paper Towels, No Meat. So I was happy to see they still had frozen Chicken. Get to the Register, turns out, only one pack per Family. I had 2. The Cashier was very rude. It's like he got pleasure from this. I spoke then to one of the Manager. He seam to care even less. Now, I'm nit a hoarder. Standing that long in line, then not even get what you came for. Is pretty upsetting. I live 25- 30 min. Away Tucson. I can't go every single day in to Costco. But one thing I know for sure. This Hoarders will go every day back to Costco to get what there want. What is left for People like us.? I don't see any difference letting people all at once in, or little by little. All I know, Costco needs to do something for Seniors and Handicaps. We get the short end of the stick. To me, it is torture to have to stand that long in line to get in to the store. I'm askingCostco, to think about the Seniors and the Handicaps. Thank you

Thumbnail of user gabrielp160
1 review
1 helpful vote
June 15th, 2021

I ordered a refrigerator from Costco in April. After waiting a month they scheduled a delivery. I had a contractor and plumber standing by in case they had to make a modifications to make it fit. An hour before the scheduled delivery, they called and said they couldn't find it. After several days I finally talked to a supervisor who said indeed it was lost and ordered another on an expedited basis. The second one arrived and it wouldn't fit because the published specifications were in error. The installation tom set up an appointment for the following week and placed the refrigerator in my family room. The day comes and no installation crew. No one knows anything about it. I don't know who to call... no one knows anything and I'm sitting with a refrigerator in my family room. Never again Costco.

Products used:
Refrigerator

Service
Value
Shipping
Returns
Quality
Thumbnail of user royn65
2 reviews
1 helpful vote
May 20th, 2020

I have always liked Costco, but I now plan to go even more after that manager stood up to a foolish customer who refused to wear a mask.

Thumbnail of user karlawatson105
1 review
0 helpful votes
January 16th, 2024

I placed an order with Costco that was a 2 day delivery. Which end up being 6 day delivery. When I got my order the box was open and damage with detergent everywhere. My order of detergent, chips and water turned out to be a mess box drop off. I refuse to stick my hand down in this box.chip box was open detergent was on everything. I called to have them to pick it back up. Due to me having an elderly Alzheimer's dementia family member with me. I was unable to return it my self. So I called for them to come get the box and refund my money. On top of the 6 day wait for my order now i have to wait 2 more days for pick up and another 2 days for refund. So I am stil without my order. Costco need to do better this was a nightmare order. Customer service was no help and the day before my juice was suppose to got delivered it was also delayed as well so my kids did not have that for there party

Tip for consumers:
Costco need to do better with deliveries

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tud2
1 review
4 helpful votes
August 7th, 2020

How can such a great local b&m have such a poor online presence in technology age? You can't create a system of orders and fullfillment. Can't create shipping labels then not give product to your delivery man. That's poor infrastructure

Thumbnail of user gretas61
1 review
1 helpful vote
December 27th, 2023

While me and my mother were browsing the vitamin aisle at the Eagan Costco, we were aggressively approached by one of the sample lady's who was stationed at the vitamin location. We were not looking for advice but she did not seem to care. She aggressively spoke at us for probably 5 minutes about these vitamins she was selling that neither of us were interested in. Then she pressured my mom into taking some supplements that later made her feel very ill. I was not pleased with the forcefulness of the sales associate and it was very uncalled for.

Service
Thumbnail of user vannakt
1 review
5 helpful votes
November 29th, 2020

Never buy appliance from Costco. Their delivery is so bs that you never see your item on time as needed. So I called after waiting and waiting past the time I suppose to get my delivery, they said a computer system put out a fake delivery scheduled date. What's the f...@#!. They blames on a computer system glitched said to happened to many customers, ahhhh really bs excuses. Costco should do a better job at this if it's wants more business. Best buy and Home Depot are my next appliance shopping stop.

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About the business

Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.

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