• ContactLensXchange

ContactLensXchange

Overview

ContactLensXchange has a rating of 3.57 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. ContactLensXchange ranks 59th among Contact Lenses sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
How would you rate ContactLensXchange?
Top Positive Review

“My Satisfying Experience”

Cherry A.
10/17/23

My friends highly recommended this store to me, and after hearing their positive experiences, I decided to give it a try. I have made several purchases from them and have tried a variety of products they offer. Among them, their colored contact lenses stand out the most for me. Not only do they enhance the natural color of my eyes, but my friends have also complimented how well they suit me. Besides the aesthetic appeal, these lenses are incredibly comfortable to wear, making my experience even better. Needless to say, I am extremely satisfied with the results and I am planning to continue buying from them for my future purchases.

Top Critical Review

“Scam”

Neil C.
10/9/23

Took my money and never received the product. Refused to refund my full amount payed. Don't use this place they are way over priced as well

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user jamesl3687
1 review
0 helpful votes
October 28th, 2022
Verified purchase

In United States we do not have certain contact lens so I have to search elsewhere for the color contacts that I wanted for an important event. The search was not easy especially I am not so familiar with the type of color lens available.

They helped me to find the best pair of color contacts that suits me. They had suggested a couple of different types of colored lenses and after some thoughts, then I made a purchase which I think that suit my eyes color. The result was fantastic and I never regret the decision.

They have amazing customer service skills, competitive prices, speedy service/shipping, and good quality contact lenses. I absolutely love their contacts especially their Acuvue define and Freshlook collection. I wear these daily and even multiple times during the day. They are extremely soft and very comfortable to wear. Whenever someone complimented on my eyes, I always refer them to this website and I hope that they can share my awesome experience.

Exceptional job! Great product and customer service! I will for sure be a loyal customer.

Products used:
freshlook colorblends

Service
Value
Shipping
Returns
Quality
Thumbnail of user ndc420call
1 review
0 helpful votes
October 9th, 2023

Took my money and never received the product. Refused to refund my full amount payed. Don't use this place they are way over priced as well

Products used:
Never received contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user summerb17
2 reviews
4 helpful votes
March 25th, 2018

I found this website that have so many different types of contact lenses and I do not know which one I should buy. I immediately contacted their customer service to help me. They were very helpful and give me a lot of good suggestions.

I was very happy that I had bought the lenses that I like. I was excited when the lens arrived at my home. After wearing them, my friends told me that these lens bring out my eyes color. I will visit them again to buy my next pair of lenses.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lavenderc
2 reviews
2 helpful votes
April 14th, 2019

It had the most affordable prices for every contact brand imaginable. Ordering process is easy and fast, so you have to do is click reorder and the rest is basically taken care of.

The contacts are good quality and comfortable. The colors are beautiful.

Will order again for sure.

Thumbnail of user sunnyt17
3 reviews
1 helpful vote
September 20th, 2019

Time really flies. I had bought my contact lens from them for so many years. I always love the range of products that they have.

Everytime, when I browse through their website, I will always end up buying 1 - 2 pairs of lenses that suit my eyes color.

I will visit their website again to buy from them.

Thumbnail of user jamiet42
2 reviews
7 helpful votes
August 5th, 2017

Easy ordering experience. Contacts arrives when expected. Didn't do just a ton of comparison, but from what I saw pretty decent prices. Would order from them again.

Thumbnail of user lemonc19
1 review
7 helpful votes
March 24th, 2017

I have been wearing contact lens for 3 years now. I had been ordering from a few contact lens online stores. From my experience, Contactlensxchange is the best store that you can find which will fulfil all my needs.

I find that their customer service staff had been very helpful and patience. They will answer my queries professionally and promptly without fail.

This is what I like about Contactlensxchange!

They will always provide me with a tracking number when they had shipped the products. Based on this information, I am able to track where is my package. I always received my products and it was in excellent condition and on time.

I had no issue accessing their website as their website is very easy to navigate. I can easily choose the products that I want.

The payment process is very well organised and simple. Payment is NEVER a hassle.

I would strongly recommend them to my friends and anyone who wants to buy contact lens online. I had never regret on my decisions to buy from them.

You had secured me as your loyal customer!

Keep up the good work, Contactlensxchange!

Thumbnail of user lesliw1
4 reviews
65 helpful votes
February 4th, 2016

I would def. Recommend this company. I was a little skeptical at first because the lenses are coming from another country. But I have had no issue with them, I have ordered 4 times. The lenses are about half the price of what I normally pay and I don't need a doctor's RX. Plus they offer some lenses I can't get at my eye doctor's. It does take at least two weeks, which terrified me at first thinking I had been scammed. I emailed the company inquiring about my order, and they were very quick to respond! And it was totally worth the wait. I will definitely be ordering from them again!

Service
Value
Shipping
Quality
Thumbnail of user juanj21
5 reviews
3 helpful votes
September 15th, 2018

I wish my eyesight weren't so poor, or I would have noticed that the too good to be true price of what I thought was 6 lenses per box ($25 each) was in fact only THREE LENSE PER BOX! Not a deal. Besides, you have to use Paypal, they are based in, and ship from, Singapore, so it takes forever to get your lenses. If you're in a hurrry, forget about it. Save money and hassle, and stick with your American low cost contact lens provider! Lesson learned!

Thumbnail of user lindas1361
1 review
1 helpful vote
September 12th, 2019

I received 2 per box. Slow to receive. Do not use this Singapore company. They mislead you to think you are getting a normal box of 6 for great price. Not true. Beware. Scam

Thumbnail of user karenm105
2 reviews
7 helpful votes
April 17th, 2015

I have ordered from a few contact lens shop before but contactlensxchange is by far the best!

Thumbnail of user stacyp47
1 review
1 helpful vote
February 25th, 2018

Terrible! They make you think you are paying for a "box" of contacts but there are only 3 and not the full 6 in it. And they are poor quality at that! No hash marks on them to put them in correctly so they are pretty useless. And they take more than 2 weeks to show up. Scam!

Thumbnail of user abbyr3
2 reviews
6 helpful votes
February 28th, 2017

Let's begin by letting you know that I had high hopes for getting affordable contacts through this site. Okay, I ordered almost 90 dollars total of merchandise added together on different occasions. Each occasion the company did not send me my packages and then wanted to charge me another 12 dollars for shipping to resend to the same address where I get regular mail and packages. So I asked to cancel my next order where they would charge me 3 dollars to cancel. Why...? So I am short 90 dollars because they said they cannon resell my contacts, yet refuse to resend without charging me more money. And it was at this point that i had given up. Their customer service is a complete joke. I email back and forth and with each reasonable email I sent a more condescending reply I received. So ladies and gentlemen please hear my warning and do not purchase anything or even assume these people will to the right thing. Please shop elsewhere.

Thumbnail of user cherrya40
1 review
1 helpful vote
October 17th, 2023

My friends highly recommended this store to me, and after hearing their positive experiences, I decided to give it a try. I have made several purchases from them and have tried a variety of products they offer. Among them, their colored contact lenses stand out the most for me. Not only do they enhance the natural color of my eyes, but my friends have also complimented how well they suit me. Besides the aesthetic appeal, these lenses are incredibly comfortable to wear, making my experience even better. Needless to say, I am extremely satisfied with the results and I am planning to continue buying from them for my future purchases.

Service
Value
Shipping
Returns
Quality

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From the business

Contactlensxchange offers a Freshlook Colorblends Color Contact lenses at low price. We have wide range of attractive geo, circle, acuvue contact lenses.

Company Representative

Thumbnail of user bernicel31
bernice l.
Typically does not respond to reviews

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