• comGateway

comGateway

Overview

comGateway has a rating of 3.29 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with comGateway most frequently mention customer service, credit card, and good condition. comGateway ranks 34th among Shipping sites.

  • Service
    42
  • Value
    39
  • Shipping
    40
  • Returns
    20
  • Quality
    34

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
17
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What reviewers want you to know

Positive highlights

  • I was amazed at their efficiency and customer service.

Critical highlights

No critical highlights yet

How would you rate comGateway?
Top Positive Review

“Great idea, great company”

Gary A.
1/26/23

I've used ComGateway a few times this past year, they've been spot on with everything, from notifications when a package arrives, to great customer service and responsiveness when I've had general enquiries. ComGateway use FedEx, and each parcel has arrived quickly and in good condition. I cannot fault ComGateway, they are really good.

Top Critical Review

“Parcel stuck in warehouse, no support or answer!”

RMA g.
5/4/23

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there! I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster! How does a customer get any support at all?

Reviews (181)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (47)
Thumbnail of user robertm.ades
1 review
5 helpful votes
May 4th, 2023

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there!
I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster!
How does a customer get any support at all?

Service
Value
Shipping
Quality
Thumbnail of user alexa1474
1 review
0 helpful votes
July 19th, 2023

I began using comgateway about 10 years ago. Initially I purchased quite a lot of items and the service was great. However over the past two years I have used them intermittently and the service and systems are terrible. My guess is they have expanded too quickly and cannot keep up with the service levels. The shipping rates are also not transparent and the discount codes for shipping have become misleading, but you'll only know once they have your items at their facility and you have no choice but to use them. Currently and hence the scathing review, as I'm fed up l with them, they have lost two of my packages. And while I would like to work through these problems as I just want my purchases delivered. (obviously I've paid other suppliers for these) worst of all, while they automate all forms of your contact with them they do not respond and you cannot contact them any other way. Currently my two packages are somewhere in their facility. Most likely in someone else's delivery box which means they will be able ship my items to themselves which is my main concern.
Despite 4 attempts to contact comgateway over the past 7 days, with no response from comgateway I suspect I will never receive the items I have paid for.
Don't use comgateway.

Products used:
Delivery service

Service
Value
Shipping
Thumbnail of user jackiec711
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Sent very expensive pkg to them but ownership changed whilst in transit to them 6wks ago. I have proof of delivery from courier.
No reply from customer service or online support msg's.
Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

Tip for consumers:
ownership has changed, new owners can't be trusted, suspect fraudulant

Products used:
medical equipment

Thumbnail of user jaym722
1 review
0 helpful votes
April 4th, 2021

This was the first purchase I had with comGateway and I must say it did not disappoint. I've tried other services before but they always had delays in shipment even if the items I bought were just small items. With comGateway, I was able to verify the expiration date of my items with ease, and also saved a lot with their OneBox service! It was also good that they have tons of promos which made me save more on my shipping. Thanks comGateway!

Tip for consumers:
Make sure to subscribe to their mailing list for promos and discounts! They also have a page on their site for stores that have on going sale~

Products used:
Watch, fit band, health supplement

Thumbnail of user christopherem
1 review
0 helpful votes
March 12th, 2020
Verified purchase

I have been a loyal customer for many years, and I have seen comGateway go through tough times and come out a success story. They continually find solutions and if you have patience they are the best.
A case in point, this time USPS gave my stuff to P PARK and a lot of people have suffered through this type of experience. I reported this to customer service and they took care of everything. I am so impressed with everyone at comGateway.

Products used:
SERVICE COMPANY THAT USES THEIR CREDIT CARD ON YOUR BEHALF, DELIVERY, PURCHASING, PICKUP, PACKAGING, REPACKAGING, TRANSSHIPPING, INVOICING, EXPORT AND DOMESTIC SALES

Service
Value
Shipping
Returns
Quality
Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

Thank you for the feedback Christophere! Enjoy your purchases.

Thumbnail of user garya947
1 review
0 helpful votes
January 26th, 2023

I've used ComGateway a few times this past year, they've been spot on with everything, from notifications when a package arrives, to great customer service and responsiveness when I've had general enquiries.
ComGateway use FedEx, and each parcel has arrived quickly and in good condition. I cannot fault ComGateway, they are really good.

Tip for consumers:
Be aware of import charges applied after customs, but FedEx do make sure the parcels are arrived without damage so it is worth it.

Products used:
Headphones, iPods.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wrenzs
1 review
0 helpful votes
March 22nd, 2021

ComGateway delivered their promise to provide cheap and quality shipping service. Their process is easy to understand and they have lots of discounts for new users—discounts that will convince you to try their service all over again. My package arrived safely and well-packaged. They are truly one of the most underrated shipping services out there. Two thumbs up!

Tip for consumers:
Look for discounts and coupons—they have lots of them.

Products used:
Gadget

Thumbnail of user jarvisn2
1 review
1 helpful vote
December 8th, 2021
Verified purchase

I've purchased the "live estimate shipping cost", which I was told that the shipping cost is US$ 102.80. However, when I check on my profile the cost of the shipping became $132.05, the most ridiculous thing is that they also add a Surcharge of $38.62( which I am totally unaware of), Insurance of $4.06(fair enough cost).

The hidden cost is a rip-off and given a chance I wouldn't ever want to ship my stuff with such a dishonest company. Deal at your own risk!
Package No. RCPTB*******638

Thumbnail of user kennethf434
1 review
0 helpful votes
January 11th, 2022

I needed help from comGateway to have a package returned to the Supplier. I was 12,000 miles away so all correspondence was done on email and between normal hours. Time was running out to get the package returned in order to get a full refund. The help and support I got from Lores was incredible. I also found their online portal was easy to use and navigate through. All this has contributed to a successful outcome. Thank you Lores and comGateway.

Products used:
Health Supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user shepardc1
1 review
0 helpful votes
February 3rd, 2021
Verified purchase

Frankly speaking that average service from comGateway is good. However, I bought clothes twice from the same shop and use comGateway to transit to my country, the original boxes (and even plastic bags) are missing and merely my clothes are in the cartons without any protection. No one box service request from me, but I have my clothes for dry-clean again.

Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

Thank you for the feedback Shepard. The warehouse team will not remove the original packaging unless you requested for OneBox or repack. Contact our Support Team and we will be happy to check into this further. Cheers!

Thumbnail of user addist1
1 review
2 helpful votes
July 17th, 2020

Been with comGateway for the last 5~6 years mainly to ship things I can afford to lose(I had an incident where an item was missing once... contacted customer support and was refunded the value without any hassle). This time I shipped a $3,600 worth package and received it in perfect condition. I was worried about the laptop getting damaged in transit but repack team did an amazing job in adding an extra layer of protective cardboard box with spacers according to my request. Thanks a lot!

Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

Thanks Addis! Rest assured that your shipment is insured up to the declared value of the item and the shipping cost. Enjoy your purchases!

Thumbnail of user carmela10
1 review
0 helpful votes
July 12th, 2021
Verified purchase

Highly recommend this service because comGateway is VERY TRANSPARENT in its business information. ComGateway promptly responded to all my email messages, to confirm shipping address and correct shipping cost to Australia. I placed my order confidently knowing my total expense for delivery. Items arrived quickly and in fantastic, first-rate condition.

Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

Thank you for the feedback Carmel. Enjoy your purchases!

Thumbnail of user hakann1
1 review
0 helpful votes
September 1st, 2021
Verified purchase

Service is great. You feel safe as updates on the progress of your shipment are frequent.
If they could do something better? Their website could use a little TLC for clarity and easier navigation.
But I'd gladly recommend them. No question.

Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

We are updating our website periodically to improve user experience and prevent bugs. Thank you for your feedback and for appreciating our service Hakan!

Thumbnail of user noorula3
1 review
0 helpful votes
February 1st, 2021

Very easy to deal with! I used their buy for me service AND THEY GOT EVERYTHING RIGHT including coupon codes I asked them. LOVE IT! I use their onebox service also AND VERY SECURED TOO! First shipment is free express shipping AND I GOT MINE LESS THAN A WEEK! REALLY IMPRESSED! Will definitely repeat from them

For the drawbacks: i need to live chat them to update status of my parcel for them to change to ready to ship status. But I don't really mind that cuz it's not that hard!

Service
Value
Shipping
Quality
Thumbnail of user philt203
1 review
3 helpful votes
May 15th, 2023

With poor customer support and service. My package stucked there since 2nd May and till today after
Writing to them which they replied 12 days later, nothing done. I paid in full and send them proof of payment with there shipping confirmation and yet goods not sent. Bunch of scammers.

Thumbnail of user elizabethc182
4 reviews
12 helpful votes
November 16th, 2020

I have had it up to the eyeballs with this company. They are incredibly difficult to deal with - they do not provide any means of contact except live chat function (which doesn't work half of the time) through your account, and email - which takes a day or longer to get a response.

My biggest frustration: they are not transparent AT ALL about their pricing. I have repeatedly asked for a breakdown of all of their fees, charges, and shipping costs and the agent just directs me to their website. However, they do not list all of the fees and charges on their website, which you only find out when you go to ship and they slug you with hidden costs. You cannot use the shipping cost estimate on their website - it means nothing.

I have had to escalate every slightly technical question I've had to the Customer Service Supervisor, Neil, because the other agents cannot answer such questions. Then with the tough questions (like pricing), Neil goes back and forth for about a week or two not answering my questions and has failed to elevate the issue to his manager even when repeatedly asked.

I do not understand why it is so difficult to give customers a complete breakdown of all the fees and charges being applied to shipments. That is a basic business requirement and it is certainly unethical and highly questionable business practice not to. I have been asking because the charges being levied are very high and are not in line with all of the fees I understand to be LEGALLY applicable to my shipments.

My next step is to make a formal complaint to the District Attorney's office in Oregon and the Better Business Bureau, so that other potential customers can make up their own mind whether they should be dealing with this company. I recommend that you DO NOT.

Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

We are sorry that your experience with us was not aligned with your expectations Elizabeth. The standard shipping cost (i. E. freight, fuel surcharge, insurance) are detailed on our page and you can see the breakdown when you use our Shipping calculator. You can see it here: https://secure.comgateway.com/rates-and-fees. For exceptional packages that are Hazardous, Oversized, etc., the additional fees are also enumerated. You can even see the non-shipping charges on that page like repack. Finally, when you ship a package - the breakdown of fees are detailed in the Checkout Summary of Charges and in the confirmation email. Hope this helps.

Thumbnail of user astianat
1 review
0 helpful votes
November 14th, 2022

Two thumbs up for fast and reliable service. All my inquiries and requests were attended to without any hassle.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomk1082
1 review
1 helpful vote
May 5th, 2022
Verified purchase

Shipping rate is very high, since small packages all get applied 15kg rate on it since it is considered "bulky".

They forgot to scan one of my packages, of which I already had delivery notice, and was only registered after I repacked (which is not cheaper anyway, and will not compensate the repacking fee)

Service
Value
Shipping
Quality
Thumbnail of user joannat75
1 review
0 helpful votes
July 1st, 2020
Verified purchase

A place that I can trust with my purchases that only allows shipping within USA;
Used the 1 box service and am pretty impressed that items were packed and arranged neatly & securely;
However, shipping rate is still quite high, out of my budget, so I don't use it regularly unless it is for bigger & shared delivery purchases.
Contacted customer service once and it was a prompt reply & action, very satisfied with the service.

Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

Thank you for the feedback Joanna. ComGateway is one of the most affordable reshippers of US goods from the US to Singapore. We partner with premier couriers to give you a reliable service from shopping to shipping. Enjoy your purchases!

Thumbnail of user edp175
1 review
0 helpful votes
March 16th, 2021
Verified purchase

Thank you very much to comGateway! I just received my first purchased items from US to my doorstep! This was my first time to order an item from US and I liked everything about the services, from registration to shop online and get my packages. I also chose their OneBox service that I can combine all my purchased items in one box to lessen the weight of my shipment and to save money! They got you notified when your package arrives at their warehouse. Fast delivery with in good condition. Very recommended for those who wants to buy from US stores and doesn't accept your local credit card then you can use their services. Again, thank you comGateway till our next transaction! :)

Tip for consumers:
Very recommended for those who wants to buy from US stores and doesn't accept your local credit card then you can use their services.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user tom.mccrie
1 review
3 helpful votes
May 5th, 2023

From 30 April 2023 and maybe before it appears this company has stopped delivering parcels, including parcels it has received but not forwarded.

Company has become unresponsive to all emails, messages and calls.

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonm245
1 review
3 helpful votes
December 8th, 2020

They take their own sweet time and cancel orders at their own behest. Made an order 25 November and it won't even reach my US address until 18 December, so no chance of a Christmas delivery in Aus. 1 other order cancelled despite me asking them to proceed and no response when I ask why. Must be another provider out there.

Thumbnail of user kc547
1 review
0 helpful votes
January 25th, 2021

I last used comGateway about 10+ years ago, they still constantly send me email regarding "possible" shipments in my name even when I told them there's no possibility. They refuse to do anything about it. AVOID AT ALL COSTS UNLESS YOU WANT A LIFETIME OF SPAM EMAILS!

Tip for consumers:
Avoid unless you want a lifetime of unsolicitated emails.

Products used:
Not applicable

Service
Thumbnail of user comgatewayt
Charlie W. – comGateway Rep

We apologize for the inconvenience KC. To avoid receiving Unidentified Package email, please contact our Support team to have your account closed.

Thumbnail of user katiev109
1 review
0 helpful votes
January 26th, 2022

I mainly use comgateway for importing The ordinary products from the US to PH and I tell you, this service never disappoints! I just love how they offer OneBox which truly helps me save on my shipping cost!

Service
Value
Shipping
Quality
Thumbnail of user amania4
1 review
0 helpful votes
December 27th, 2018

Clearly stated that my package was for Christmas and it was a disaster! Customer service is poor and run on GMT+8, takes 24hr minimum for anyone to get back to you as there is no telephone number. My package was available to ship on the Thursday 20/12, I spent a day and a half trying to get hold of an agent as the website wouldn't allow me to select it for shipping. I spend 5hrs on Friday waiting for someone to talk to me over the live chat after which all that time it hadn't connected to an agent and they all of a sudden went offline! They got back to me on Saturday morning which was useless as they said there was a technical fault and the technical team wouldn't be available until Monday the 24/12. After talking to the manager to complain on the Sunday I waited on the phone to let me know when the technical team would arrive into work so I can wake up due to the time difference... I was then told they have been given the Xmas eve and Xmas day off therefore wouldn't be able to do anything until boxing day 26/12... WHICH IS TOTALLY BIZARRE FOR A SERVICES COMPANY WHO DEPEND ON THESE IMPORTANT HOLIDAYS FOR BUSINESS... after much deliberation an agent called me Sunday night saying the problem had been fixed. I then was able to ship the package the following morning when the US office opens. However some incompetent being put in the wrong destination of shipping my package was now being sent to Hong Kong and not Bahrain... We found out through a contact we have in FedEx and they denied any fault from comGateway's end even though we have proof. And now currently my package is being rerouted through Hong Kong. Having paid 36% of the order in total of our package and its a complete scam! The "express" service they use (which was apparently a free upgrade) is FedEx economy shipping. After paying over $400 for this service I would say they are SCAMMERS!

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From the business

Shop from your favorite US online stores with your very own US address and ship your purchases worldwide with comGateway. Let our services provide you with the best online shopping and international shipping experience you'll ever have. From fast and reliable door-to-door shipping to our OneBox package weight reduction service and excellent customer service, we offer our customers nothing but the best.

Company Representative

Thumbnail of user comgatewayt
Charlie W.
Support
Typically does not respond to reviews

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