They offer great value for money and very good products. Bought all my kitchen appliances from them on a special deal and its been 5 years and never have had to call out an engineer. Offer a great extended warranty package as well.

I rang up to book a repair for my dishwasher and they were very efficient at taking my details and booking an engineer. They were supposed to ring me on the day with a two hour slot, they didn't so I rang them to find out what time he was arriving. When he did turn up, he didn't have the right part so booked me in for a week later. They didn't ring me to tell me the part wasn't ready so again I called them after waiting in for a day. They didn't ring me in the morning on the next slot to tell me what time the engineer would be coming so I called them. Once again the part wasn't there so it would take another week. All this has now taking over 2 weeks to fix.
On top of it all the engineer didn't put the existing dishwasher back properly so the cuboards won't shut and has scrated the cuboards and slate floor. As a final insult he used a tea towel to mop up dirt water from the floor without asking and left it sopping wet and flithy.
Comet will only refund half my money for a very bad job that wasn't even put right.

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sam b. i am currently at war with comets over my 7 month old washing machine. Getting through on the phone is the biggest challenge if you can manage it in under 29 minutes at 10p pr min. The operator when you finally get through is like a robot and you just know that she is sitting there following instructions on useless questions to ask you that dont even relate to the problem you may have. Waited a week for the engineer only to be told what i had already told them , the bearings had gone in the drum. Waited another 3 weeks for a new drum only to get a phone call on the day it was supposed to come telling me it had been damaged in transit and had to be re-ordered!!! i will never ever go near comets ever again.

3/14/12  •  Votes (0)