Coggles

I've honestly never experienced such terrible customer experience in my life—especially from the likes of a luxury retailer. I ordered a coat, returned it 2 days later as it was too big and still haven't received a refund 36 days later. Back and forth with customer service, takes them 5 days to reply with no updates, misunderstood my case multiple times, they don't look at previous comms. False promises, false information regarding refunds. I can honestly say I will NEVER shop with Coggles ever again—they clearly don't have the cash flow to refund customers.

Received a wrong size. Collection was arranged by Coggles but it is over 2 months and no replacement or refund has been received.
I have sent them over 50messages and they either keep asking me same questions or promising a refund in 3-5days and this goes on in circles.
No one should ever experience such!
I will never buy from them! Very poor service

I placed an order for a Max Mara camel coat on 29/1/24. It arrived damaged with pulled fabric in several places. I immediately took the photos of the damaged coat and informed Coggles of this and that I will be immediately returning the coat. I was asked to pay for the return postage myself. The item was returned by the Royal Mail tracking and the tracking number indicated the returned item was received back in their warehouse on 3/2/24. However I am still waiting for the refund to be made. Today I received an email from
Coggless informing me that they received the coat.However that it was received damaged in their warehouse which is why the refund has not been made. I replied immediately to Coggles stating that it was me who reported the coat as damaged on arrival and that is why I sent it back.
The whole experience has been stressful and unpleasant causing a lot of unnecessary anxiety and back and forth communication with multiple online agents. The Coggles customer services is beyond terrible.By far the worst online shopping experience to date. AVOID!

They advertise stock they don't have. Your order goes through and you receive verification but not your goods. No free returns even on their mistakes.

Scammers forsure. I ordered some shoes, and they came in the wrong size. I'm pretty sure they do this on purpose just to get some money.

I ordered my Golden Goose trainers just over a week ago and received them yesterday in Australia. I was a bit concerned after reading the reviews but I'm really happy shipping took a bit longer but the price was almost $250 less than Neta porter woo hoo! I order alot of stuff online so really happy

My item hasn't even been dispatched although I placed and paid for the order 4 weeks ago.

It's not even been dispatched from the U.K. And the Coggles customer representatives have not replied back to my enquiry yet.

This company's service is the slowest and absolutely awful I have ever experienced...

I ordered a dress from this company. When it arrived I tried it on for about 30 seconds, didn't like it and sent it back to the company. After quite some time the company informed me that they would not give me a refund as there was evidence that the item had been worn and that they would be sending it back to me. When I asked them what was wrong with me they at first couldn't tell me. Just that it had been worn. When I received the dress back I carefully checked for any damage. There was none. I asked again what the issue was and they said there was makeup/fake tan on the sleeve and they said they had photos. I asked to see the photos but they conveniently could not produce them. They then asked me to send photographs of the garment and they would be reviewed by the company as a matter of urgency. I did this and a month later after many emails from me asking if the photos had been looked at I was told that that there had been a miscommunication and the original decision stands and that they haven't even looked at the photographs I sent. This company has stolen money from me. Probably pennies for them but a lot to me. The customer service is atrocious. They had no intention of reviewing the photos I sent and I believe just hoped I would give up. They accused me of wearing an item and sending it back. I am not a dishonest person and would not do this. I'm also heavily pregnant and am not wearing fake tan. Avoid this company! Please see the photos below.

Please avoid this company. I returned a very expensive MaxMara coat on the 1/12/23 which they received on the 4/12/23. Complete radio silence and no refund, every time I called up (which was about 6 times) they said to wait 48 hrs for a response and they didn't know why I wasnt being refunded. Fast forward 5 weeks and I get a very curt email saying that I'd sent them an ASOS package and no refund would be isssued unless I explain. My £450 coat was gone, I had to fight and fight for a refund, not once did I get an explanation or an apology and when I eventually got a refund they said they were doing it out of 'good will' and that they has received an ASOS package. Please NEVER shop with this company. It was the most stressful, upsetting experience.

AVOID. I placed an order on 23/9 and Tracking number received on 25/9. But tracking record never have update status. I called Customer Service on 11/10 and they told me my item lost in transit and they will refund to me. They don't need to check and can straight away tell me the item lost in transit? How suspicious…
I believe they sell my item to someone else with higher price or they don't ever have the item at all. Please Do Not shop from them.
Customer from Australia

They've sent me a damaged item. Since 3 weeks I'm trying to get a refund. Customer service is absolutely horrible. Never again.

Absolutely bad service! I got the wrong item delivered on my mothers birthday, and they wouldn't exchange it as they were out it stock by that time!

Did not provide any alternative but to return and refund, no arrangement or alternatives provided.

We were so excited to receive our shoes, firstly waste to time ordering, then a waste of time returning and then pathetic service.

Even the manager did not help solve this! Please do not use this website! Very sad
Date of experience: 18 July 2023

I had a problem with a jacket, no fault of the stores, and have literally just finished speaking to a very personable lady called Nadine, very polite and professional. Im very impressed with the service as a whole, but particularly impressed with Nadine. I would not hesitate in purchasing from them again. Thanks again Nadine for your excellent customer service!

Do not buy from this company. Their returns process is a shambles and I am still waiting for refund from a parcel retuned on 11th Jan. I have emailed, sent tracking info, had confirmation it was being processed on 30th Jan and would be back in 5 days and still nothing. Disgraceful service. I will post daily until I get my refund to warn others, this should not happen!

Beware of this company, you risk losing your money. Don't buy anything from this website, it's not an honest seller. After the package was hold by the customs and then returned to them by the customs, the return tracking number shows that the package has been delivered and they have signed for it, but they deliberately say that they have not received it and refuse to refund, I can only deal with this matter through PAYPAL. This is the first time I have encountered such a bad thing in so many years of online shopping.

Good online shop but with some deficiencies
I have shopped 2 times, the second time I have the displeasure experience
The delivery company "interlinkexpress.com" have no telephone no email to contact with them?!
So I had a problem with my parcel - I track my parcel and I saw that it returned to coggles.com! No phone call, no email, no Morse code!

Of course coggles.com found the solution, but the package (which was a gift) came with 1 month pulse of delay.

My recent experience with Coggles, a subsidiary of The Hut Group (THG), has left me utterly dismayed and disappointed. What should have been a straightforward resolution turned into a chaotic circus of errors.

First, there was the minor one alphabet error in the delivery address. Despite notifying them promptly, Coggles' customer service representative, Imogen, assured me that the issue would be sorted out. However, the reality was far from her promises. The item was inexplicably called back on August 1st, leaving me puzzled and frustrated.

The circus continued with conflicting information from other cast members, including Malcolm, Katie, Akeel, and Amreen. Their lack of coordination and understanding only added to the confusion.

It is mind-boggling that a reputable company like Coggles could make such a simple issue so convoluted. Their inability to troubleshoot a minor misspelling is concerning and raises questions about their internal processes.

I find it absurd that they enforced a refund without my request and, to add insult to injury, credited my account with an arbitrary amount of 10 pounds. These actions seem more like desperate attempts to distract from their incompetence rather than genuine acts of goodwill.

Coggles' circus of customer service has left me feeling frustrated and disillusioned. I hope they take this feedback seriously and make significant improvements to avoid subjecting other customers to such a spectacle.

I am left with no choice but to give Coggles a zero-star review. Their performance was nothing short of a disaster, and I urge others to approach with caution.

Thank you.

I made a return 45 days ago, they posted the item on their site again and have not received my refund. I've been back and forth with coggles and all the emails have the same answer: we are checking with our warehouse if they received the item, we will have an answer for you in 48 hours. Well, 48 hours came and went a dozen times over. How can they resell it on their site and still need to hear from their warehouse? I even asked for the item back, but I'm not being serviced in any way. Never had such an experience anywhere.

This group is scammers and scammers
This group is scammers and scammers. I can't get my money for the third month. Although they received a return and there is a confirmation letter! Hello Olga,

Thank you for getting in touch about your refund.

I can see that a refund was issued back to your PayPal on the 19/8, and all of our refunds can take 3-5 working days. Please allow until the 26/8 to receive this refund.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Today is 1/9 and I have not received the money. Tomorrow I will call consumer protection and start acting in court and police in Finland

Sent me wrong item. Please read all other REAL none requested reviews - they will be the one star ones. Will not arrange pickup and I cannot go to post office.
Apparently they send many people wrong item if you read reviews and the item they sent is non branded
T-shirt worth about £3 max.
So if you want to be scammed and get a £3 tshirt- knock yourself out and try ordering- they will not fix the problem.

TERRIBLE. AVOID. Read their other reviews too! I bought a Barbour jacket from Coggles in May 2022. I ordered a size 10, but they delivered a size 12. I reached out to their customer services who denied I'd ordered a size 10 - despite me sending them my invoice and order confirmation. They were incredibly rude. After 4 messages, they admitted there was a system error at their end and eventually apologised. I returned the item on the 2 June and received an automated email from them acknowledging they had received the coat back. On the 28th June (4 weeks after they received the coat!) I was still chasing my refund. They're now denying receiving the coat back. I have given them my tracking number for the return as well as their email letting me know they have received it back, but they now 'want to look in to it'.

I should not have to wait this long for my money back after their mistake in sending the wrong item. DO NOT USE THIS COMPANY.

You can't have a refund for unwanted item despite having all post receipts which clearly show that the item was delivered to their warehouse and signed by their employee. Still their customer service will deny receiving it and you end up paying near £200 for the item and £12 for the postage like me, but they will keep your money and the item to themselves. It's impossible to call them or to get in touch with their manager, only via email and they answer once in 48 hours with a standard reply that the item can't be found in their warehouse dismissing your tracking documents completely. Horrible fraudster site. Never buy from them!

I ordered an item month ago, Coggles website offered international delivery so I thought it was reliable. My item was lost after waiting for one month and now it is sold out.