CitiCards

Forced to use this as corporate credit card. The sign-up process is nightmarish - the website is barely usable. I pinged around a few email addresses before being given a telephone number - on hold then the phone was just put down on me. It has been so difficult to simply register for my card that I've had to delay business travel. If I had any choice at all I would never use this company again.

You can't ever log in easy/today impossible, phoned/the charges have no idea where they came from/recording, so I phone the # on back of card, usually works, but not today. Whoever answered so hard to understand/driving a car believe, so I asked her where are you, such an echo. She was in China, extreme accent, so that did not work out at all. I keep them only so my American airmails keep current.
Have no Citibank here, so have to pay online. Years ago had no problem, but now would not recommend.

Can never speak with a person even after holding hours and hours. When a representative gets online you are transferred to someone who also cannot help and they transfer you again. Yesterday I waited on hold for 37 minutes the first time, then 1 hour 10 minutes, and gave up. Today I spoke with someone after holding for 1 hour and 12 minutes. We were on the phone for 34 minutes when she transferred me to someone who proceeded to hang up on me. We will find another bank for our corporate accounts.

Can't believe this company can be allowed to be in business. Worst customer service ever. I would go as far as to say that they are fraudulent. I closed my 101 year old mother's account 9 months ago and overpaid their fees and the disputed charges on the account. They are still sending bills on the closed account as they have accepted Norton Utilities charges on the closed account. I have spent hours on the phone with no resolve.

Of all the credit cards we have Citi card is the worst to use overseas. Never know when transactions going thru. In one year i was sent two new cards due to fraud detections from Citi.When I try to purchase airline tickets it was declined,after speaking to reps they told me it's going to be fine. After 2-3 tries it's still declined. We registered our Att bill for auto pay, it also would be paid and my service was suspended and was charged $35 to get back online. Citi card is super inconvenient to use

After Auto System couldn't understand by Secret Word, I tried for a Live Person. I was connected to China and eventually lost due to bad connection. 2nd attempt I was put thru to India. The Rep transferred me to the Travel Group (again India). He took so long and asking so many questions I finally said I will use another card and hung up. Terrible Customer Service

Terrible phone support, voice-automated system keeps repeating the obvious, actual people can't speak clearly and there is static on the line. Then they drop the call and don't call me back so I have to go through the menus again. I was told I would get a text to do a password reset, verified the number and I never got the text. I guess I'll call a third time. The sum effect of these peope is incompetence.

I'm pretty disgusted with Citi-card at this point. They sided with an AC company here in FL called Darlington heating and cooling. This company ripped me off 2k and I have nothing to show for it. This is not a way to treat your customers who have an excellent payment history and ZERO balance after paying in FULL every month. I'm appalled by this treatment.

They make their customer service reps say: "We value your business", but apparently after over 17 years they value my business less than $22.

A little background so you'll understand why I'm so disappointed in Citi:

I'm one of those weird people who carries a zero balance on all my cards and bills (4 personal cards, and 2 for my company), and I VERY rarely miss deadlines.

Earlier this year I was on a photo shoot (I own an ad agency) on an island off the coast of Mexico. There should have been cell service, however it was down (no cell service) while I was there, which made getting online or even making phone calls impossible.

I paid the bill as soon as I reached mainland Mexico and had cell reception, but by that time it was after the deadline.

When my statement came, it showed a $22.88 charge for late fee and interest.

I called customer service, explained the situation and asked to have the fee removed as a courtesy (something none of the other credit card companies had trouble doing on the rare occasion my payment was late.) The rep said she would put in the request, and it shouldn't be a problem.

Next month the statement showed a charge for an additional late fee: now totaling $38.38.

I called customer service again, and was told they couldn't remove any of the fees, but they did value my business (?!).

I said: "if that's the case, I would like you to close my account". That got me transferred to another customer service person.

She also apologized and said "we value your business", and offered me more reward points, which I don't care about.

I told her if they won't let her remove the fee, I want the account closed, but she just repeated her offer. This went back and forth for way too long.

I explained that I'm treating Citi the same way I treat all businesses I deal with on a daily basis: if they aren't performing to my standards, I give them one chance to correct, and if they can't improve; I'm done doing business with them. That got through to her.

My advice is to not use Citi, and don't allow yourself to be bullied by banks and credit companies: there are plenty of companies that want your business, and will act like it.

If Citi can't correct a $22 charge for a customer of 17 years, with an 800+ credit score, don't expect them to treat you any better.

City blocked my card for no reason. When I call they take forever to verify and they say my account is in good standing. When I try to use the card, it's deny. It's so embarrassing. I call again and again. Went that for few days, and now they said my card is blocked and it can only be verified by mail. They said mail will take 5-7 days. I requested over night service that they declined.

After blocking our credit card and multiple attempts with customer service to correct this, we have decided to close our account with CitiCards after 17 years with them. You should be ashamed of yourselves, Citibank/CitiCards. Outsourcing your customer services was a bad move! You have one pissed off customer who will never come back!

False advertising of 0% balance transfers for 21 months just to get you to apply and then be declined to move you into a different card Offer with a higher interest rate. Waste of time and unwanted hit on credit report.

Worst customer service and incompetence than I have ever received! They outsource their call center and can't even keep up with demand, dropped call a, screwed up my account numerous times, rude...

Take it from someone who knows. Stay far away from this card unless you want bad service, high rates, and no understanding. So many better cards out there. Let this be your last resort. I've had a completely bad experience and just want to warn others.

I was issued new cards every month or two due to fraudulent activity, a real pain when you have autopay set up with several accounts. I left and am trying discover.

I accidentally bought concert tickets online from a notorious scam company, Tickets-Center.com. This company has had 3,750 complaints in the last several years and is not BBB accredited. 861 complaints in the last year.I bought the tickets but the would not release them to me until I downloaded an app on my computer, which was not explained prior to the purchase. Shady business. I NEVER received the tickets and CitiCard refused to refund my money even though I have been a loyal customer for over 7 years. So, they can keep their $238.00 and I closed my account. Hope it was worth it Citibank.

I opened a Citi Premier Card less than 2 months ago and have had NOTHING but problems. I received my physical card and when adding it to my Apple Pay, it triggered an alert which had me on hold with the customer service department (who of course is outsourced to Asia) for over an hour. That was finally rectified, but since then it has been literally a once a week or more occurrence that transactions I'm trying to legitimately make are flagged which the only way to rectify is to contact their customer service department numerous times to try to sort it out. I get no sort of alert by phone or text of an issue and when I have no other choice but to contact customer service it is the most inane process of "verification" that makes absolutely no sense. Their "verification" method criteria are secondary phone numbers to contact you (why have a number associated with your account if they won't use that to reach you?) or numbers of other credit cards or checking accounts that have nothing to do with Citibank. What's the point of having a secret word if they don't use it? T9 times out of 10 they want to send you a letter of verification which takes an average of 7-10 business days to get to you while all that while you can't use your card?! We are in 2022 and this is the best you can do Citibank? I only got this card to take advantage of the bonus travel points and now that I've received those I will no longer be using this card. It's like the twilight zone, truly and utterly horrible.

While on the American Airlines site trying to book a flight, we noticed that they were offering their Citibank AA Advantage card with a credit of $200 towards the flight we were trying to book. So, we applied for the card and were accepted. They sent a confirmation to us stating that we received the $200 credit and had up to $3,500 that we could use immediately. So, we tried to book our accommodations on the card and we were rejected. It said charge refused. When this happened it was late at night so we called Citibank to find out what happened and why the charge was refused, since it was under $1,000. We were told that we could not charge anything else until we received our actual card. We told them that you sent a confirmation telling us we could use the card in the interim and charge up to $3,500. The person on the phone put us on hold to check on this and that is when they said that the information was wrong and we could not charge anything else until we received the card. So, make sure you realize all you can do when you apply for the card is pay for your American Airlines tickets and associated fees. Once you do this you will get the credit but nothing else can be charged. Very misleading. We wanted to put the accommodations on the card so we would meet the requirements for the 40,000 miles they would give us if we charged a certain amount within 3 months. If we knew this we would not have bothered with the card in the first place. So, I just tried to register the new card for access on line and guess what? Could not register on line because you can't with your temporary Sec Code that is normally on the back of the card. One more thing you are not told when you apply for your new card. These guys are terrible. As soon as I pay for purchasing the Airline tickets I am getting rid of this card. Oh yea, when I called for support about this issue, it took me 10 minutes to get to a real person that is not an option in their menus.

This cards reward scheme consistently fails to meet or exceed the rewards I can get from Capital one, Wells F, or Chase. Booking through a third party is never smart became you cannot straighten out inevitable screwups directly with your hotel or car rental. Instead you must go through your third party. I get better rewards dealing directly with the vendor and simply pay using whatever card is giving the rewards and skipping a troublesome third party app.
After you score your welcome bonus the card loses its value. If Citi would raise their rewards rates across the board to something comparable or exceeding rewards other cards in its class have it would be worth it for me. My credit journey has surpassed what Citi has to offer but you could still find some value to this card albeit a somewhat lower value that will still leave you short over a few years time. Getting shorted on rewards points can really add up over time. This card is a Signature level Visa card which comes up short on Signature level perks.

Raised my interest rate from 12% to 24% for no reason. Gave me one month notice. Usuary, terrible!….

I'm serious. If I had been in an accident and lost a lot of blood, and I learned the only blood that could save my life came from someone that worked at Citi, I'd tell them no thanks and die. Nothing about this company works. They cannot send a card in the mail to save their souls; you have to pay to get confirmed DHL shipping or you will never get it. Their website is a joke. It lags and crashes frequently and hides the button to make a payment under the home tab rather than the "payments" tab. It also frequently forgets your bank information which is just super frustrating. Taco Bell remembers my card but Citi can't? Give me a break. Their password complexity is a &%*$ing nightmare and makes everyone just write it down in a notepad file which makes it LESS secure than my password on Neopets in 1998. A lot of companies have this card as their only option for a company card which is THE ONLY WAY THEY STAY IN BUSINESS. Sometimes I wonder if the CEOs of this company meet up to discuss how to make humanity suffer more.

Replied Yes. Then Received approx 4 texts asking me to call Citi Fraud. Call was answered as Citi Fraud. I asked why call them after answering 1st text as charge is good. The man hung up! 12/20/20

I went to US Virgin Islands I booked the hotel through their travel website when I arrived to the hotel it was not a 8out of 10 hotel as stated on their travel site but a 3 put of 10. The hotel had mold on every pool another pool didn't even have their 2nd pool was empty(no water) and their room had bed bugs...I tried disputing this with CITI and they honored the hotel instead of their consumer which is me. I left bunker hill hotel the very next day to Emerald beach resort and repaid for 2 hotels essentiallt...this has been the worse experience ever. I will never ever recommend anyone to get CITI they don't care about you.