The same thing happened to me! I ordered Jimmy Choos. I got an email saying the shipment was delayed. I asked directly if they were fake and got no response. Mine too, are a cheap imitation of the real thing. The colour is wrong, the sizing is wrong and the shoes are squashed as was the box. I too, emailed them immediately demanding a refund and got no response. I am AUD $230 in the hole and can't even get rid of them on ebay. I can't wear them either because the sizing is wrong.

I foolishly ordered a pair of shoes (knowing they were fakes but thinking at least leather copies..)
$270 AUD later I get a cheap pair of PVC shoes arrive in the post. They are terrible, not even the copy of the web picture.
The website states, hassle free refund if you don't like them.
I emailed promptly back asking for a return address for these shoes stating they are not the for a start a copy of the picture on there website but also more annoyingly that they are plastic and not leatther.
They are refusing a refund and went so far to say I should send a picture of the shoe to them to prove its not the one on the website. The big issue for me is that they are not leather as stated and they have no intention of refunding anyone. I have asked for a return addres and have no responce.
These guys are dodgy dodgy dodgy and I just lost $270!! My own fault!
Ladies who may have a passion for shoes and Christian Louboutins, don't do it. This is a total con website.
TELL EVERYONE PLEASE!