Chapters always has fantastic deals, many times better on the website than in-store. They have free shipping (at least to Canada) on orders of $25 or better. Their reward program works both in-store and online as well. Shipping is always super-quick, even during the holiday season. I've shopped with them for 5+ years and have yet to have an issue.

Votes (2)  •  Comments (1)  •  Link to this review

Paul R. Even more impressive is the two who negated my comments of more than a year ago have tracked me down here to reiterate that "I" was wrong about things. Most impressive though is Chapters/Indigo. To send you two hunting for negative comments online to correct or otherwise. Shame more online companies don't pay that much attention to their customers.

9/10/11  •  Votes (0)

MISLEADING GIFT CARDS

Don't be fooled into thinking this is your average print and walk in to the store 'gift card' because it is not. You won't see anything posted to that effect before you checkout either. The recipient of your well thought of gift card can ONLY USE THIS GIFT CARD ONLINE.

Here's what happened. Mom lives in a town where there is no Chapters/Indigo but there is a Coles. Google a Coles Gift Card and you are brought to Chapters (wonder why). You see ONLINE Gift Card for $50 dollars, you think "hey that's great..and soooooo easy." But then, Mom calls and thanks you for it until she goes to Coles and they say, "uh...sorry, we don't honour those as they are for online purchases only".

Then Mom gets the good news!!!! THE SHIPPING COST IS GREATER THAN THE 50 DOLLAR GIFT CERTIFICATE.

Can you say had, taken, scammed...that's right...they "f" you at the drive thru.

As I made this purchase I read all the info THEY wanted me to read at the time of purchase and nowhere on the purchase pages is any of this made clear to the buyer. They take advantage of the 'buyer be-ware' clause. Fooled ya!! Now, let's see you try and get your money back from them. Another case of a bully conglomerate using it's influence and might to stick it to the average unsuspecting shopper.

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Jess S. I found their gift card purchases to be very clear. If you purchase a physical gift card it is shipped to you so you can use it in store. The online gift certificates are clearly noted to be for online use only. I don't know if maybe they had temporarily changed the information featured on the gift card/certificate purchase page but as far as I know this is how it has always been

9/9/11  •  Votes (0)

Paul R. I wondered why your name looked familiar. You are a staff member, or were, of Chapters/Indigo. You replied to my comment on another site when I first made the comment more than a year ago. Glad you find that they have changed their layout and by the sounds of your comment above, they are now making it perfectly clear. I would not know as I have never been back to their site. On the other hand, I'm impressed that you tracked me down just to tell me how easy it is at their site now, more than a year later.

9/10/11  •  Votes (0)

Jess S. Actually, I am a high school graduate who is in no way employed my Chapters/Indigo... Jessica is just a very popular name.

9/11/11  •  Votes (0)

Paul R. Oh, that clears it right up then.

9/11/11  •  Votes (0)

Paul R. If I am incorrect, then I truly apologize.

9/11/11  •  Votes (0)

I love using this website for ordering all of my books. I find that there is almost always a better discount if I shop online as apposed to the Coles located in my town. The free shipping for orders over $25 comes in handy since I don't have to actually pay full price on any book I am purchasing.

The only problem I have ever had with the website was the search tool, I find that sometimes it doesn't give you relevant results at all.