• Cell2Get

2018 CUSTOMER CHOICE AWARD

Cell2Get

Overview

Cell2Get has a rating of 4.64 stars from 4,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cell2Get most frequently mention customer service, new phone, and free shipping. Cell2Get ranks 1st among Mobile Phones sites.

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 84.8%
Positive
39
Neutral
1
Negative
6
8
See all photos

What reviewers want you to know

Positive highlights

  • Amazing customer service and amazing website in general!
  • cell phone purchase satisfaction dependent of phone being unlocked and ready for use with my present service provider.
  • 2018 Customer Choice Winner

Critical highlights

  • First time I ordered this my credit card rejected it.
How would you rate Cell2Get?
Top Positive Review

“Truthfully, they have been very reliable and honest from the start.”

Harold S.
3/3/24

Truthfully, they have been very reliable and honest from the start. I have dealt with many sorts of phone seller and sadly all of them are a bunch of liars with false promises. But cell2get have always been honest with me about their merchandise from the get go, i always thought that getting a new phone will be hard till i met cell2get. Thank you guys so much and you would see me buy my next phone from you too again.

Top Critical Review

“Not even a half of a star”

A F.
2/23/24

I bought on the website a blue Kyocera 4g flip phone and before i confirmed my order i wanted to make sure that its a brand new phone not a refurbished or used so i called the so called customer service and he told me its brand new an if its refurbished it says on the website and when i received my order i saw right away that its not brand new so i checked on the phone call settings an i saw that he erased all info by call timer but lifetime calls i guess he wasn't able to reset an i saw there that it had been used already for over 45 hours SO EVERYONE SHOULD TAKE MY ADVICE AND DON'T BUY BY CELL2GET P.s i heard from my friends the same that they had very bad experience with them

Reviews (4,821)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (227) cell phone (92) credit card (28)
Thumbnail of user harolds763
1 review
0 helpful votes
March 3rd, 2024

Truthfully, they have been very reliable and honest from the start. I have dealt with many sorts of phone seller and sadly all of them are a bunch of liars with false promises. But cell2get have always been honest with me about their merchandise from the get go, i always thought that getting a new phone will be hard till i met cell2get. Thank you guys so much and you would see me buy my next phone from you too again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user perij1
Peri J.
1 review
1 helpful vote
September 16th, 2019
Verified purchase

I will know how i felt fully when i get the product and if it works. I got burned on a previous purchase online so im not holding my breath

Thumbnail of user shaloma10
1 review
0 helpful votes
February 18th, 2024

From all the sellers, companies, merchants out there that sell phones, cell2get is the only reliable source to buy phones in my book. Their communications in terms of invoice, shipping and making sure if I received my order seems very important to them and they don't waste any time! I will continue to support their business as I am a happy customer each time I buy from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahl718
1 review
0 helpful votes
February 9th, 2024

This is hands down my go to for cellphone needs. They offer good customer service and returns, their prices are fair to what we can all see out there. Purchasing with cell2get is easy and requires no contract or hidden fees, you get in you buy what you want and continue onwards. So I will be buying again just because of how satisfied I am.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arnoldp100
1 review
0 helpful votes
December 30th, 2023

Excellent website and merchant! No different than your average ebay seller. First time I bought from them and actually through their Walmart storefront. Communication in terms of shipping and tracking was surprisingly quick! They shipped my order within 7 minutes after I placed the order and the product arrived within 4 days. I would definitely recommend them and buy more stuff that they have to offer both on Walmart and their own website. These guys definitely get my seal of approval in my book.

Service
Value
Shipping
Returns
Quality
Thumbnail of user phillc17
1 review
0 helpful votes
March 14th, 2024

Their customer service is extremely good! Placed an order with them and had a slight issue with my service activating the phone to my network. I decided to see if anyone from cell2get will help me as I bought the phone through them. I'm now with a phone and the very helpful person Steve managed to get my phone up and running within seconds.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andres426
1 review
0 helpful votes
February 1st, 2024

Honest, straight forward, and products come as advertised. Had my order delivered to me and their customer service was quick to respond to my concern. They wanted me to ship it back and they shipped me the correct one immediately. Took a bit of a hassle but it is ok all as long as I am now satisfied.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb1018
David B.
1 review
1 helpful vote
January 6th, 2020
Verified purchase

my credit card was initially declined, which is fine. but when I retry it after telling my bank that the charge was not fraudulent, you block the second attempt because it is a duplicate. This made it very hard to order from you. Please make sure I am only charged once for this transaction.

Thumbnail of user fredn193
1 review
0 helpful votes
March 17th, 2024

If you ever need a new phone, look no further! As I somehow bumped onto their website and ended up buying from them just because of their excellent customer service. Phone is new as advertised and I'm super happy I made business with them and not anyone else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yongk18
Yong K.
1 review
0 helpful votes
May 16th, 2020
Verified purchase

Can you put an option to use two cards? I tried to use two different Visa Gift cards but was unable.

Thumbnail of user paulag114
Paula G.
1 review
0 helpful votes
May 2nd, 2019
Verified purchase

Fine, but could use better edits on shopping cart if you make an error trying to correct an entry without ordering more than you want and then having to re-enter other parts.

Thumbnail of user jessn256
1 review
0 helpful votes
February 15th, 2024

Been honest and straightforward with me from the get go, the representative I believe is Melvin had a great skill of communication and manage to help me resolve a small issue from the phone I bought from them. They have good prices and great customer service. I definitely recommend them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sebastianr143
1 review
0 helpful votes
February 24th, 2024

Thanks to cell2get's efficient service in terms of processing my order and shipping it out on time I'm thankful that now I have a working phone and I'm so glad it's exactly what I ordered and nothing less.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryloup11
MaryLou P.
1 review
0 helpful votes
April 18th, 2020
Verified purchase

It seems easy enough to order. I had some questions so sent an e-mail. Just hope the cell phone is in good condition and works.

Thumbnail of user larryk459
Larry K.
1 review
2 helpful votes
June 5th, 2020
Verified purchase

My first order was cancelled after 3 days because you were out of stock. No attempt was made to offer an alternative. Please do not offer items you do not have to avoid wasting my time.

Thumbnail of user silasj5
Silas J.
1 review
0 helpful votes
September 26th, 2019
Verified purchase

Followed link through Google shopping advertising 64 or 128 GB options, but only 64 GB option available. Still, great price and navigating options while checking out was smooth.

Thumbnail of user af703
1 review
1 helpful vote
February 23rd, 2024
Verified purchase

I bought on the website a blue Kyocera 4g flip phone and before i confirmed my order i wanted to make sure that its a brand new phone not a refurbished or used so i called the so called customer service and he told me its brand new an if its refurbished it says on the website and when i received my order i saw right away that its not brand new so i checked on the phone call settings an i saw that he erased all info by call timer but lifetime calls i guess he wasn't able to reset an i saw there that it had been used already for over 45 hours
SO EVERYONE SHOULD TAKE MY ADVICE AND DON'T BUY BY CELL2GET
P.s i heard from my friends the same that they had very bad experience with them

Thumbnail of user gregb334
Greg B.
1 review
0 helpful votes
June 4th, 2019
Verified purchase

Depends on shipping, but if the phone arrives in good condition and a timely manner, I will be a very happy camper.

Thumbnail of user louisw80
Louis W.
1 review
1 helpful vote
February 5th, 2020
Verified purchase

Good except the description of the phone was unclear about is it new or not? I thought it was new so I bought it. It should be clear in the description if not new.

Thumbnail of user marks642
Mark S.
20 reviews
9 helpful votes
June 5th, 2017
Verified purchase

Your site should say whether the phone is new or refurbished and if so, the condition it's in. Search doesn't work very well. I was easily able to reach a person on the phone for advice, and when a problem developed, cell2get fixed it immediately at no extra cost. Will buy from here next time.

Thumbnail of user jasond1671
1 review
0 helpful votes
August 24th, 2023
Verified purchase

After selecting and paying for overnight delivery, my phone arrived about two weeks later. When i notified the company on a Thursday, i had not received the phone, i still has to wait till the next Wed till my phone arrived. In addition, the package ended up being delivered to my billing address, as opposed to my Delivery address. They did send me the phone i requested... if you are in a jam, don't expect speedy service.

Thumbnail of user charlieb668
1 review
0 helpful votes
March 6th, 2024

They are the best in the business about selling phones! They offer good prices and fair shipping on all the devices they offer. Their reps both through email and phone have always been kind and helpful. I would buy from them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user frankf1353
1 review
0 helpful votes
March 9th, 2024

I have placed many orders with cell2get throughout the years way before they became an internet thing they had a store I used to go to. Their customer service is top notch and they always sell new phones at a fair price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinb3608
1 review
0 helpful votes
October 19th, 2023

So far so good can't complain. Made my 2nd purchase through them for a galaxy note 10 plus, it came in brand new just not in original packaging as expected for a phone this age, but regardless its still new with a full 1 year manufacturer warranty. Shipping just like my last order was as expected with the method I selected, and their prices are fair to whats out there on the market. I will be glad to make another purchase with them again in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharons3734
1 review
0 helpful votes
February 12th, 2024

In short they are excellent at what they do. Selling and shipping phones online at great prices with fair shipping time.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Unlocked Cell Phones. No Contracts. Lowest Prices Starting at $29.99. We carry ALL the latest models for ALL Carriers: ATT, T-Mobile, Verizon, Sprint, Nextel, Alltel, Boost Mobile, MetroPCS, Cricket and Much More...

Company Representative

Thumbnail of user markf389
mark f.
Typically responds within 8 days

How do I know I can trust these reviews about Cell2Get?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cell2Get?