CD Baby

It's been 3 weeks and they still haven't distributed my song. They said it could take 7-10 days. I tryed contacting the customer service several times. It said it could take up to 2 days to get a response but it's been almost 2 weeks now and I never received a call back or e-mail. So far it seems like there customer service is non existent and they basically just robbed me.

I just changed the review from one star to three (February 2022)! After all the customer service contacted me and was of real help. I give it 3 stars only because everything is complicated to be set up properly, however i think the distribution is efficient and the customer service is user friendly once a connection is established. My initial review from January 2022: I've been their customer for 9 years, registered as artist with 4cd productions and 2 singles. In the meantime i experienced very inefficient, even annoying customer service which is not personalized. It sometimes take months to receive an answer from support also for urgent matters. The rules for the admittance of productions are weird, if unlucky not even allowing to use the estabished band name. Example: they would not accept the band name Maggie Miller & George Hunter for a duo, although this is printed on the cover of the CD. Communication is slow and inefficient, usually cd baby is answering with standard phrases which might not provide answers to the actual problem at all, sometimes just sending out the same content again without really answering.

I paid CDBaby for publishing administration over a year ago. They never actually set it up and never provided the service. I've sent multiple emails and even a bbb complaint, but no response. Basically they stole my money and didn't even pretend to provide the publishing device. These people are complete crooks and scam artists. Do not let them rip you off.

Their organization is a total mess. I've earned 15 dollars more than a month ago and they still can't pay this to me. When you try to contact the service - they don't reply you. They say "we pay our artists once a week". But these people just stole my money...

Ok Derek. You win. I went to God and you still here. Kool. I don't have the financial resources or a system in place to fight you right now. I live in NYC, the Natzi population is rising. So you know satan already changed the system to suite himself. So me expecting any kind of justice systematically is not going to happened. The only way I could get justice is to kill you myself. You're so filthy though I wouldn't even want to touch you. Plus you're so worthless I wouldn't want to risk damning myself for you.

Plus me trying to get the attention of someone who is a savage with no conscience is like talking to a faurght. Plus you have a whole system in place and yah have all these companies and money, who do i have? Me. (Yah Still Broke)

I'm just some hightly bless individual coming from the bottom. Still I'm happy with myself. Very happy with me.

Praying for you to die or trying to peacefully resolve this not working out. It's only taking away from my happiness. If you're happy robbing people and living like scum fine. That's not the person I want to be. You're happy with your way of life, i'm happy with mine. It's just so tragic that people like me have to live in a world with things like you! Maybe yah devils know who are of God for real and how far we'll go.

Anyway, throwing in the towel will benefit me more than bother you for what's mine. I won't allow you to turn me into a carbon copy of you. That's what makes great people great! We all fall in life but it's how you, get up and carry on with our head up! You wouldn't know anything about that!

So, you can keep the money. Sniff it up waste it on junk, invest in ways to ruin the lives of Artist and turn them into a joke. If you're fine with that kool. I'm not a beast and i don't want to be a beast!

Now I leave it in the hands of the universe.
B less U

When it's their turn to pay, they are able to remove your content to avoid paying. They are garbage, they only harm the artist.

CD Baby accepted factual info and songs for new releases, however this is where they stop in ownership of dealing with it correctly. They dump your new releases on all sites but without verification on the correct linkages to the correct artist or the correct artist page or profile. Thus your new release becomes another artist release as they reap all the benefits of the release and clicks. You can try to get this rectified by them but it is all waist of effort and time and cost as they will only refer you to tips and marketing tips and more marketing ideas - they even think you are so stupid that you will even pay them more as to market someody else. Best advice - is to stay away

THIS ROYALTY COLLECTING AGENCY HAS COLLECTED
SOUND EXCHANGE ROYALTIES ON BEHALF OF ME AND
MY ARTISTS / RIGHT SIDE OF MY MUSIC. THEY HAVE NOW
TOLD ME THAT BACK IN dEC OF 2021 THAT THERE WAS
AN "OVER PAYMENT". AND HAVE NOT PROVIDED DETAILS
OF INDIVIDUAL SPINS AND WHERE THIS "ACCOUNTING"
ERROR HAS STEMMED FROM. THEY HAVE ALREADY
TAKEN BACK 1094.98 USD OF MY MONEY AND ARE
POSTING THE REMAINING AS A NEGATIVE BALANCE
WITHIN MY CD BABY ACCOUNT. AFTER NUMEROUS
ATTEMPTS AT SPEAKING WITH A REAL P[RSON, I HAVE
BEEN PUSHED TO TALK TO CHAT BOT SUPPORT AGENTS
AND HAVE RECENTLY RECIEVED ONE EMAIL FROM A REP
WITH A " APOLOGY".
I HAVE ALREADY BEEN IN CONTACT
WITH SOUND EXCHANGE, WHO PROVIDES MONIES TO
CD BABY FOR MY ROYALTIES WHO ARE NOW
ESCALATING THE INCIDENT.

Bought a CD - got sent to wrong address due to admin error on CD Baby side - CD got returned by post office... No notification of return received by CD Baby - though CD definitely returned to them. After weeks of emails - CD Baby have pocketed the money and the CD! No refund no CD... Disgusting arrogant customer service Don't buy from them.

I put out an album two months ago almost three and i havent received any payment as yet, no sales report for any month and no payment. Only one day in June an one in May. No report. Slowly frauding

I was a member of CDBaby for several years before mr. Silvers sold it. The new owners obviously owe me small small amount of revenue I am due on sales, but it is impossible to access my account to check on anything. They do not respond to my inquiries, and when I attempt to check my account error messages come up with warnings not to visit the site. Rucie b. Stone, stoneandstone cd-1, NEW GALAXY MUSIC, BMI