Catalog Favorites

I purchased a pair of sneakers in January; they didn't arrive till March and were two full sizes too small. I returned them for exchange; I was billed yet again for the full amount on 4/12/2020 and still have no sneakers. I called customer service; the agent didn't speak English well and didn't understand what I was saying. "Nor" kept insisting the charge was actually a refund and it would be reflected on my account within a few days. Um, no. That's not how charges on accounts work. Not surprisingly, a supervisor was not available to help. Shoddy products, very poor customer service. I will never buy from this company again.

Just want to say, I didn't really look at everything in your catalog, and I didn't see all the 'bad Trump' things, but that would only make ME love you MORE. There are A LOT of people who would agree with me I am sure! I've always enjoyed your catalog and am ordering something today, hopefully I won't have any issues, but I will form an opinion from the way you do business, if I have issues. Otherwise, keep up the good work.

I made an order on the 2nd of the month, standard shipping is 3-5 business days, no weekends. They finally shipped it out on the 16th! I didn't spend the extra money for expedited shipping and they still charged me $17.99. Well, that ruins my wardrobe for vacation. They lost a customer forever!

Bought a pair of socks. They started charging me $14.95 a month after that. Called 7 times to cancel. Received e-mails stating the account has been canceled. Still being charged 14.95 a month. Called several times all I get is oh well it's your fault for signing up. They will not cancel it and will not refund money. Have to get a new bank account to stop them.

I called in on 2/1/2021 to order 4 tee shirts. I thought I'd give them another try. The person I talked to had an accent ( difficult to understand) and I asked her about their return policy if they didn't fit. She said something about a personal return and there was a return label on the invoice but it would cost me $7.95. I started to ask another question and she hung up on me. So, I would absolutely NOT recommend this company for any purchases. This is the second time this has happened to me.

First I received the items one week after the estimated arrival date. The order was a partial order without paper work. I needed this paperwork to send to the company to get a rebate of 10% and reimbursement for my shipping. I tried to call but their automated system is MESSED UP! It would not take voice prompts or typed in responses... So after waiting on the phone for a while, I was told 3 of the items I did not receive were discontinued and 4 items would not be shipped until January. I placed the order in early/mid november.

Ordered 3 items, which looked GREAT in the catalog, but were NOT GREAT in reality. One item SMELLED SO BADLY, I had to quickly put it back in the plastic bag and SEAL IT! Item #2 was TOTALLY HUGE and Item #3 was made of CHEAP MATERIAL AND POORLY CONSTRUCTED. Returned Everything! Be aware that the Shipping & Handling Charge is SUPER HIGH and will not be refunded, plus they take their time in processing Returns. Customer Service is a Joke. BEWARE of this company. It's a SCAM. DON'T WASTE YOUR MONEY!

Based on these reviews I won't be ordering anything. It's too bad too because you have a lot of funny printed t-shirts.

They made an error with shipping wrong gift, couldn't track my mailing it back even when I sent pics of shipping label and now have not answered any questions about it or refunded my money after six months of emails. Buy at your own risk and aggravation would be my advice!

Waited over 2 weeks for FedEx/Smartpost to deliver. Called customer service. They wanted me to wait a few more days. I did, but the package is stuck/lost in Fedex. Told them to refund money and cancel back order

I have ordered 3 times and each time has been successful and I love the merchandise.The overall size was spot on as was everything else I bought. Carolyn K. TN

My wife asked me to check the reviews on your company. After understanding your hate towards President Trump she agreed, yours is not a company that any good american should buy from. Sorry, good luck selling to half of the country.

Found this catalog to be one of, "It's Own".

We have "Freedom of Speech" in USA.

Let's stay, "United" and be an example of what is stated:. "In God We Trust" with our actions, as well as our words.

Judgement is God's Department.
Please file issues accordingly with "Him".

Reference in the; "Owner's Manual"
Aka "Old Testament".

Offered online free shipping. I was charged after the transaction was completed. Absolutely fraudulent.

On 12/27/2019 my merchandise that said "7 to 10 days" has not arrived. Called and was immediately answered by a lady in the Philippines. Pretty good English. But she was reading from a script and her computer inquiry for my account was slow and cumbersome. Finally we made the connection to my order and she said it would not be shipped until after January 3rd and reach me in "7 to 10 days". Oye... Company has cute things. Unfortunately probably not putting back in computer customer service upgrades. I am waiting to see if the "Chinese" size range will fit and quality. Patience here is required. Happy New Year to All...

NOTE: This review via sitejabber gave me more problems than my ordering experience described above. I have had to type this review twice!

Just looked thru your latest catalog and find a number of Anti Trump stuff. How stupid does a company have to be to deliberately insult half of their potential customers? This customer is gone. Cancel, cancel, cancel.

I placed an order on April 28th and received an email confirmation. A few days later I went to check the status and it said "customer canceled", which surprised me because I had not cancelled it and was expecting it to be shipped as a Mother's Day gift. I sent an inquiry on May 2nd. I did not get a reply until May 10th and it had no useful information, other than the order had been cancelled. I never received any notification that there was any problem with the order prior to the cancellation. I was not charged, but the amount was pending in my back account for about a week.

I ordered an item as a gift and had to exchange it (since their sizing doesn't run true). Not only did I have to pay the return shipping charges myself, but the new item was never shipped and I couldn't get a response from the company. They finally refunded the purchase price, but less a $10.95 return charge! This company is a rip-off!

The pictures in the catalogue were beautiful. The items delivered were cheap ad poorly made. Very disappointed.

I ordered approx $300 worth of presents on 12/7/19 it is now 12/22/19 and I have nothing no shipping updates nothing. When I called on 12/11/19 they told me if I paid to reorder I would get it by Christmas but wouldn't get a refund until the other order was returned! So I'd be into them for $600.00 with nothing to give my kids for Christmas! Never order from them they are a joke!

I suspect that they offer a big discount but when you take the discount you are signed up for their VIP membership. I guess read carefully, I would never have signed up for a vip membership, I don't order that much from their catalog. I do love some of the items they have.

I hesitated ordering after reading such unfavorable reviews. All I can say is the customer service rep was pleasantly helpful, the product, Seafoam Floral Dress and Shrug Set, is PERFECT and I am more than pleasantly surprised with both the product AND service. I received my purchase in less than a week and would not hesitate to order again.

I will never ever order from this company again, I placed an order and had second thoughts within 5-minutes called back to cancel, that's when the run around started, that's when they could not find my order, my name, nothing. Call back in an hour, I was told called back, here I go again. Call back in an hour, when I gave them my order number for the 4th time, again they said they could not locate my order, only one person acknowledged that she saw I was calling to cancel my order ( finally I said) after that they must of posted my pervious calls for cancellation, suddenly I was told it had already shipped. Really! Within the time the order was placed and the times I called.
Calling back hoping to get some type answer, now the customer service people no longer wanted to speak with me... have a good day, ok? Bye-bye. Do not deal with this company- 6-8 weeks to receive my money back and they will deduct from your purchase and charge close to $15.00 for regular shipping, once this order is received I will take a photo of the item and post.
Horrible Experience... note the customer service center is located in the Philippines.