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Overview

Cash4Laptops has a rating of 1.03 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cash4Laptops most frequently mention customer service problems. Cash4Laptops ranks 239th among Laptops sites.

What reviewers want you to know

Positive highlights

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Critical highlights

  • I DID NOT authorize them or anyone else to deposit money into my PayPal account.
  • Cash4Laptops quoted me $116 for a cracked screen Iphone 4 -
How would you rate Cash4Laptops?
Top Critical Review

“VERY unhappy and have nothing to show but $7 when they...”

Leslie B.
2/7/15

VERY unhappy and have nothing to show but $7 when they promised me $50. I would have given the phone to my son! A joke because they promise money you never get; they promise you will get your money in a day or two after they receive your phone and it took a full two weeks. I called everyday, never reached anyone and was disconnected each time due to "heavy call volume" Yeah Now I see why! Don't use them. PERIOD!

Reviews (36)

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Reviews that mention popular keywords

paypal account (3) iphone 4 (6) company (15)
Thumbnail of user leslieb42
1 review
0 helpful votes
February 7th, 2015

VERY unhappy and have nothing to show but $7 when they promised me $50. I would have given the phone to my son! A joke because they promise money you never get; they promise you will get your money in a day or two after they receive your phone and it took a full two weeks. I called everyday, never reached anyone and was disconnected each time due to "heavy call volume" Yeah Now I see why! Don't use them. PERIOD!

Thumbnail of user adamj49
1 review
0 helpful votes
April 16th, 2015

I hate this company. They lied lied lied.
Quote: $237
My email after inspection $ 37

Umm. Thats absurdly low. Well I asked why so low. They said we checked gazelle and they can offer $110. I say please wait until I authorize decision

They basically said okay you have a week.
I cal back 3 days later and ask my ipad be sent back. Woman was so hostile and threatened to hang up because I spoke over her.

I hope they all get rat poison in their food and their eyeballs get infected with cyphilitic maggots these scum of the earth.

Thumbnail of user joshuag21
1 review
0 helpful votes
March 11th, 2015

After getting a quote for $197, I sent my iPhone 5 (in perfect condition) to this company. They "inspected it" and told me it's only worth $31! Now, there's no way to get it back! I've spent over an hour on hold with no results!

Thumbnail of user keithb55
1 review
2 helpful votes
November 19th, 2014

Quoted over over $150 for an iPhone 5, and got $15. I am embarrassed I didn't do ANY research before mailing in the phone. I emailed about the $15, and they emailed me back saying I could call customer service. I don't intend to be on hold for close to an hour, to have them offer me $20 more similar to other posts I have seen here. I am cutting my losses, and getting the word out about this company.

Definitely a bait and switch scam regarding how much thy initially say they will pay, compared to what they give.

Shame on you Cash4Laptops.

Thumbnail of user jarede5
1 review
1 helpful vote
December 22nd, 2014

These people are CRIMINALS! Do not send them your phones or laptops. I had a brand new Samsung Galaxy S5 and they offered me $373. When they received my phone, they said they'd pay me $56. I did some research and found out that this company does this scam all of the time. I called the company, and luckily they matched the Gazelle price of $190. They bait you by offering more than any of their competitors and then offer to pay a fraction of the original offer after you mail your device to them. It's time to sue this group and put them out of business.

Thumbnail of user randys26
1 review
1 helpful vote
November 25th, 2014

Complete fraud! You have 3 days to request your device to be returned, yet they are not open on the weekends (clearly stated on their website) and the weekend is included in the 3 days. So if you get the email on a Friday after 4:00 pm, you are SOL. How is this company still in business? Where exactly did their "certified technicians" get their certification from?

Thumbnail of user alexb25
1 review
3 helpful votes
August 15th, 2012

**update** Within 3 hours of sending this message, a customer service rep called me to talk about my experience and bumped up my cash return a bit. It is still about half of what I was originally offered though...

After doing business with them, I sent this message. It is a complete rip off and they should be embarrassed making money this way.

This company should be ashamed with how they do business, enticing people that clearly need the extra cash with reasonable quotes and then offering crap in the end. Your customer service people are kind, and I feel bad for talking crap to them because I know it's their job and they probably didn't realize they were working for a company that ripped people off, but this company does just that to innocent people. This is not what an American business should be compromised on and the founder(s) should be ashamed. I am a recent graduate from university, where I was proud to learn proper business ethics, only to be presented daily with crap companies like this that make citizens hate all business owners. Thanks for your time.

Thumbnail of user robertf66
1 review
0 helpful votes
February 4th, 2015

Man I wish I had read these reviews first. I was offered 279.00 for a new unlock IPHONE 5. They sent me 46.00. I am unable to get through. They do not answer text or emails.

Thumbnail of user syeda11
1 review
2 helpful votes
October 18th, 2014

The price quoted was not anywhere close to what they gave me. Contacting them via phone took several attempts and over 40 minutes on hold and my last voicemail was not responded to. They kept changing the reason for the difference in price when I told them that what they were saying was not accurate. They stated DVD drive not working and I know that it was. Finally they said the market fluctuates and the price could change 90% in one day. Very dishonest in my opinion.

Thumbnail of user richardb129
1 review
1 helpful vote
January 4th, 2015

Well, unfortunately, these people have figured out a better way to rip you off.
They don't let you talk to anyone!

Online, they quoted me $329 for a lightly used iPad Air 128GB. After I (oh so foolishly) sent it off to them, I received word from their "support" email acct (they apparently don't read the many replies I sent) that they were going to be depositing $29(!) Into my Paypal acct.
I've called at least six times and everytime it's the same: within a few minutes I get Someone who asks me for my transaction number and name. When I say I wanted to talk about my iPad Air, they forward me to "the right department for that" (since the person answering the phone can't help me out apparently). Whether I'm nice or not (and I've been both) I'm put on hold and at the 10 minute mark they tell me to call back another time and end the call. Every time.

Last time, I asked to speak to a supervisor. "absolutely sir" she says and puts me on hold again.

AAARRRRGGGHH! Three hundred dollars! I am going thermonuclear on these people.
Any suggestions for how to get around this ridiculous phone hassle, I appreciate.

Thumbnail of user briand43
1 review
1 helpful vote
December 11th, 2014

100% agree with everyone here. Offered $220 and given $17. Starting a class action lawsuit and social media campaign. DO NOT USE THIS COMPANY.

Thumbnail of user kathyf10
1 review
4 helpful votes
March 27th, 2014

Scam city! They guoted me $230 for a brand new I phone 5 that I had for 2 months. Got the call today and it was $70. It was a brand new phone people! The only reason I was selling it was that I had it ATT and moved and had no reception so I switched to Verizon and they required a new phone purchased from them. Hmmm... yet another scam? DO NOT use Cash4laptops!

Thumbnail of user jessr20
1 review
0 helpful votes
July 5th, 2015

Got a quote for a iPad for over $100 once they received it they priced it for $24. Tried to talk to someone but never got an answer. Then they took the $24 back from my PayPal account. They stole my perfectly good iPad.

Thumbnail of user terryb60
1 review
3 helpful votes
November 6th, 2014

Exact same problem as A. C. I sent in a very well preserved 64gb iPhone 5. There was some wear around the edges but otherwise great condition. Their site said $307. I sent it off and received an email that they had gotten it and were looking it over. Never another word until $24 showed up in my paypal. After many calls and waiting on hold, they said they sent me an email on the 27th with my quote that I could have rejected then. I scoured my email and no such communication exists. I can't prove that I didn't get it, but I did not. They gave me another $51 but told me my phone had already been taken apart. I'm going to file with the DC Attorney General for fraud. Anyone have any other ideas?

Thumbnail of user michaelg55
1 review
2 helpful votes
January 5th, 2013

Was quoted $179 for my iphone 4. Sent it tout. They called back and offered me $80. I cried foul and they upped it to $120. Stay away from these guys.

Thumbnail of user johns436
1 review
4 helpful votes
July 7th, 2013

With such terrible reviews, cash4laptops opened up under the new name laptoptraderexpress, com, in an office just down the block. Also operates under macbooktraderexpress.com. The problem with this company is that they falsely inflate the price that they will pay, and then pay you much less than promised, once in their possession. If you refuse the lowball offer, they charge you excessive return costs, in order to motivate you to sell for the lowball price - its a scam and they are very good at it.

Thumbnail of user ac465
1 review
2 helpful votes
September 23rd, 2014

I have to agree that this is a scam site, and I, too, wish that I had read these reviews before I made this mistake. I received a quote of $128 for my iPhone 4s that was in perfect used condition. I received no notice of their review of the phone, just an email from Paypal informing me that I received $10. I eventually got through to their customer service and, after much discussion, was given an additional $30. The guy on the phone claimed this was their "break-even" point and that there was a problem with my phones volume, some scratchy sounds, and some scratches on the case. That was simply untrue. He even backed down a bit on the descriptions of what was supposedly wrong with the phone. It is apparent that this company pulls in customers by setting quotes that are higher than other companies and then lies. They should be investigated and shut down.

Thumbnail of user donaldm42
1 review
2 helpful votes
July 9th, 2014

Here is a copy of the complaint I filed with PayPal:

A couple weeks ago, I sent an old iPhone to Cash4laptops, a company that pays cash for used electronic equipment. I told them I wanted payment by check and not PayPal. They said they would call me after examining the phone to let me know what they were willing to pay. I have caller ID and voicemail so I know they never attempted to call. I sent an e-mail asking them how much they were willing to pay; they refused to reply. I DID NOT authorize them or anyone else to deposit money into my PayPal account. The amount they deposited ($11.00) was not acceptable to me. I asked them to send my phone back; so far, I have heard nothing. This company's tactics are unethical at best. They're a company that PayPal would do well to avoid. Please send the $11.00 back to them and let them know that I DID NOT authorize their payment. Thank you for your attention to this matter.

Cash4laptops is unethical, perhaps even fraudulent. I've sold used electronics in the past to several different companies and they've all been upfront about the price they were willing to pay. They've all asked for my acceptance of their offers and agreed to send the items back if their offers were rejected. Cash4laptops is a company you would do well to avoid.

Thumbnail of user pame231
2 reviews
3 helpful votes
September 22nd, 2014

This company is not a respectable company... They con people with fake offers and once they get your device they don't honor the price they quoted. I was told I would get $283 for a iphone 5C that was in excellent condition less than a year old. I received an email that $32 was deposited into my pay pal account... Unacceptable. I called and after waiting 45 minutes on hold I spoke to someone and after being told a bunch of non-sense I was then offered a $100... Still unacceptable... I requested that they return my device and I would return the $32. I also filed a complaint with the BBB. I advised them I would not close out my complaint
Until I received my original device back in the same condition I sent it in. I would not recommend that anyone... Unless you are hard up for pennies to sell to them. You will not get what you will be expecting.

Thumbnail of user davods
1 review
0 helpful votes
November 30th, 2014

CROOKS - offered me $163 for my iPhone 4S and then sent me $11. Tried to reach them repeatedly, waited on the phone, left message but could never get through again. STAY AWAY. DO NOT DO BUSINESS WITH THIS COMPANY - THEY'RE CHEATS!

Thumbnail of user sungk
1 review
2 helpful votes
February 13th, 2012

I had received their generous offer of $5 for a gently used iPhone 3GS. After a heated argument with their customer reserve rep, I was successfully at getting my phone mailed back to me. I really thought that was the end of it till I got it back in pieces. Avoid. Stay way. Do your research. Fight back. Shut this business down so it does not take advantage of one more person.

Thumbnail of user nikkio1
1 review
2 helpful votes
May 13th, 2014

I wish I read these reviews before deciding to use Cash4Laptops. I decided to use them over other sites because the estimated return was more. I was selling an iPhone 4 and a 4S (broken screen). I was estimated at around 180 for both and sent in my phones. I received a call saying they had my devices and were ready to credit my Paypal account by the next day. Stupid me, I didn't ask how much. I figured they would stay true to their estimate as the descriptions of my phones were true and when I had used Gazelle in the past had no problems and received the exact amount they had estimated. The next day I was credited $30 FOR BOTH PHONES. I called back figuring there was a mistake and was dished a load of BS about the quality of the phone with the cracked screen and that the other had no resale value and was essentially a "paper weight".

Thumbnail of user billc72
1 review
1 helpful vote
November 24th, 2014

Bait & Switch offered 80, decided on $15 then failed to send check.

Thumbnail of user janicel3
1 review
2 helpful votes
October 21st, 2013

Horrible! I sent in my phone on friday and yet no has contacted me back i haven't spoken to any representatives! Ive left many voicemails and and emails. They stole my phone. I am going to press charges and perform and lawsuit. Never would I think i would have to involve my lawyer into this.

Thumbnail of user jays244
1 review
2 helpful votes
July 7th, 2013

Horrible Experience. I Went to their Santa Clara shop to sell my hp laptop. Previously I talked to them on the phone n guy agreed to give $100. When I went there after driving for an hour. He refused to give any quote n asked us for price we want and when we gave price he started asking his junior how much money he has n how much they should pay n to our surprise he said $2. Errrr He was mocking all way around. Such unprofessional stupid jerk he was. I mean if you don't agree on the price we asked for, then refuse clearly. Whats point of joking around like an idiot. I don't know why they hire such unprofessional manner less people there. I will never have any future transaction with CASH4LAPTOP n I strongly advice everyone to STAY AWAY THESE LOSERS.

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Our concept is simple. Working or not, sell your used and previously owned laptop and notebook computers. #brokenlaptops #usedlaptops #recycling #greensolution

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