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Carrentals.co.uk has a rating of 1 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Carrentals.co.uk ranks 80th among Car Rental sites.
Charged us in advance for a 7 seat vehicle, our flight was stuck on the runway making us late. On arrival at the hire desk we were told they had rented our vehicle to somebody else and only had a tiny little car left. We could not fit our 6 of a family in the little hatchback. We paid in advance they kept the money. What can we do? Only thing we can think of is to inform any potential customers out there how they may be risking their holiday with this company.
Charged us in advance for a 7 seat vehicle, our flight was stuck on the runway making us late. On arrival at the hire desk we were told they had rented our vehicle to somebody else and only had a tiny little car left. We could not fit our 6 of a family in the little hatchback. We paid in advance they kept the money. What can we do?
Only thing we can think of is to inform any potential customers out there how they may be risking their holiday with this company.
What a bad experience my family and I had with the 'service' of carrentals. In summary:
- Booked and paid for a car for my family +/- 2 months prior to our holiday
- No car was available upon arrival
- No alternative was offered
- It took 38! Days for any one of customer service to respond
- Now more than 2 months after not having received a car, I still haven't received a refund, let alone for all additional expenses we had to make and effort we took to try to get in touch and deliver all kinds of documents
In short, we truly have been scammed by carrentals without anyone taking ownership or feeling customer service is something valuable for the company. I recommend no one to make a reservation with carrentals since the outcome can be disastrous.
Tip for consumers:
Book through a different company with a good reputation
Products used:
Rental car not delivered
Incredibly rude staff. Unaware of their own terms and Conditions. Took me hours to obtain a refund. I would not advise anyone use this company. They are based in Portugal and have no customer service.
Total con when you book cars through this search engine. They mislead on the excess insurance on offer which basically covers excess dame limitation.
You pay them BUT you still get your credit card blocked for up to £750 from the company they actually lay the booking off to who in turn lay the booking off to another company.
So when you book at Gatwick it's from Car Rentals to Holiday Autos to Easirent. All take a aslice of the pie and all wnat covering with insurance.
Who says big business isn't a scam. DONT USE CARRENTALS.CO.UK and in fact the otehr two as they are all in it together
What a shame that they all still have their fingers in the pie and all mislead you when you just want an honest booking for a holiday.
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