CVS Caremark

This review was based on the calls I made on 2/28: When trying to get a script filled, I called my doctor, cvs help desk (twice) and my pharmacy. I was told by ALL the my medication would be filled 2/29, that there where no issues with it going thru on 2/29. So want to pick them up and the prior auth was not approved. Insurance has confirmed the second prior auth was actually not in the system yet. I'm very frustrated that no on acted with on my issue with anything like urgency. It feels like they were just bored.

CVS Caremark is an absolute joke. Don't even waste your time trying to work with them, because they will NOT be able to get anything done! I've been trying for 3 months to get set up with them, and yet they still can't process my prescriptions. If you don't believe me, look up their 1 Star status online, and see for yourself. If people could leave zero stars, I imagine they wouldn't even be at 1 star!

CVS has failed me time and time again. I cannot emphasize enough how frustrating it has been to deal with them (not by choice - they have a monopoly). The issue almost caused me to abort an Ivf Cycle due to inability fulfill medication orders. There is absolutely no accountability or even mechanism to submit a google review. The entire process in dealing with them has been incredibly disheartening during this vulnerable time.

Unfortunately, our employer requires using Caremark. I have been trying for 3 weeks to register online. I have a confirmation email dated Jan. 1 that the information was sent to CareMark to set up my prescription benefits. Couldn't register. Called helpline - told to contact benefits manager. Everything was set up on employers end. Sent the information again. Still cannot register. Thank goodness for Good Rx - I needed refills and couldn't get them because of Caremark's incompetence. So having Caremark is the same as having no prescription benefits at all.

My recent experience with CVS Caremark left much to be desired. Despite assurances and promises of expedited service, the fulfillment of my prescription was plagued by delays and misinformation. From conflicting updates regarding the status of my order to unfulfilled promises of expedited delivery, the process was marred by frustration and disappointment.

Despite my repeated attempts to escalate the issue and seek resolution, I was met with a lack of urgency and accountability on the part of CVS Caremark's customer service team. Their failure to deliver on their commitments has left me without vital medication for an extended period, highlighting a concerning disregard for patient welfare.

Overall, my experience with CVS Caremark was deeply unsatisfactory, and I would caution others to exercise caution when relying on their services for timely prescription fulfillment.

Even after my doctor sent in numerous test results proving that I need the medication she is prescribing (medication that had been covered for 4 years under my previous insurance) they still tried to deny my claim. It wasn't until my doctor told them off for being greedy and corrupt that they finally approved it. Now I got a letter that another piece of my medication cocktail won't be covered. It took years of trial and error to get my condition under control and they're literally willing to let patients risk death to save a buck.

Caremark is the worst mail order pharmacy I have ever dealt with. They repeatedly send mail complaining that: they can't reach any of my 3 doctors; they have rejected my prescription for unexplained reason; or that my insurer will no longer cover prescriptions I have taken for many years. Neither Express scripts nor Optim (United Healthcare' mail order pharmacy) have had these problems. Frankly, Caremark is a big pain in the rear end. They require high patient effort on a repeating basis to get common generic drugs that you have taken for years under Medicare Advantage plans. If you can find another mail order pharmacy, you will be a lot happier.

They denied my heart medication several times and made my cardiologist send them a letter explaining why I need HEART FAILURE MEDICATION. They then do a " test charge" before actually charging my debit/ credit card and that double charges me until the test charge falls off a week later. Plus they place my order on hold for payment issues.How Caremark is allowed to stay in business I have no idea.

THEY R HORRIBLE WHEN IT COMES TO UR PRESCRIPTION FOR PAIN MEDS. THEY RATHER U SUFFER. ALWAYS IN PROCESS N THEN CANCELS IT N MY DOCTOR HAVE TO WRITE OUT ANOTHER PRESCRIPTION. THEY ARE SO FULL OF $#*!. ITS BACKED UP COMING OUT OF MY $#*!! THEY SUCKS. CUSTOMER SERVICES N THEIR PHARMACIST. N, WONT FILL CERTAIN MEDICATIONS OF MINE. I HATE EM' I GOT DAM HATE THOSE SOAB! EXCUSE MY FRENCH. LIARS! ALWAYS A SHORTAGE, LET THEM TELL IT.

Please read my entire review I'm all about the fact's.
Henkel US, or Aetna Insurance decided to switch my prescription coverage to Caremark. I have the usual problems (screwed up prescriptions, auto text messages saying I'm covered/not covered on the same day, filled prescriptions/not filled when I pick them up, etc) with my prescriptions that everyone has until last week. I'm 58 years old have auto immune disease, osteoarthritis, now degenerative disk disease that over the past few years has caused me to be on more medications 9 to be exact. I'm now able to control my pain and function as a normal person. I put weight on the most in my lifetime. I stopped drinking, I walk 3-4 times a week, I changed my diet, I lost 12 of the 70 lbs put on. My Doctor decided after a year of me working on myself to help because I'm now borderline diabetic and my cholesterol is getting to the point of medication, More Prescriptions. She prescribed weight loss medication. Denied. I was told to have my doctor file an urgent appeal so it would go through. Denied. I was told to call Henkel US Benefits Customer Service. The Benefits service representative transferred me back to Caremark. Another Caremark representative stated ALL weight loss medication is NOT COVERED. Final answer Caremark does Not Cover Any Weight Loss Medication, Zero.
I asked the representative why I had to take Numerous Medications to not have a stroke or heart attack or become a diabetic when ONE Weight loss medication could prevent it and possibly stop my blood pressure and some pain medication. I informed him that all the Weight Loss medicine is temporary (some are 3 months, some 6 months) that the medications available state it helps with your blood pressure, cholesterol, diabetes, pain, etc your overall health, along with the possibility to stop taking certain medications altogether. Isn't that what Henkel US would prefer!?! He said he didn't know why, I made sense to him what my concern was then stated it was Henkel US who decides my prescription coverage. So who decides Henkel US? Aetna? Caremark? I know it's all about money money to who exactly I don't know.
Who sits in the board room and decides what is really important for the employees, employees spouses, their kids to take preventative measures. To not continue paying the companies share of money.
I would think Henkel US would want this or maybe they don't.
Zero Weight loss medication coverage. Caremark's mission statement: To improve the lives of those we serve by making innovative and high-quality health and pharmacy services safe, affordable and EASY TO ACCESS.
Lie - Only if you are covered, after you go through pre approval which takes 72 hrs if marked urgent, 30 days otherwise. It Is Not Easy.

Wilmington, NC

I would give CVS Caremark 0 Stars if allowed. Unfortunately, my company switched insurance companies and I had no choice but to use CVS Caremark for a pricey prescription. My issue is that the company processed a payment of $230 from my debit card on Jan 17th, when I removed this as a form of payment and replaced it with my FSA account. Numerous calls to CVS Caremark and speaking to their Senior Account Resolution team and my funds are not back in my checking account a week later.
I asked for an explanation from the numerous representatives and supervisors that I spoke to, and not one could give me an answer. I was advised this matter would be resolved and my funds would be back in my account in 1 business day, and that did not happen. If this happened to me, then I can assure you it has happened to other customers. I will no longer be using CVS Caremark and have transferred all of my prescriptions to another pharmacy (albeit it will be more expensive), but I refuse to give CVS Caremark anymore.

Tried to review a medicine under Medicare part d. The Filipino lady was hard to understand. After stressing the life out of myself i got a verification number for my renewal. But the lady kept speaking unintelligibly. I was severely stressed out and just set the phone down. I have no idea why she kept talking but did not know what to about it. I never thought this could happen but she cancelled my refill. I absolutely could not refill it. And was left to twist in the wind. I want to leave this horrible company. Not sure how

They said several times out of pocket cost was 33.00 including on the same day they mailed the drug. When it arrived I learned they charged my visa card 538.00. They refused to et me return the drug unopened. After grievances with them and Wellcare and Medicare and appeals, I was told there was nothing that could be done. It's a long story but they refused to accept responsibility for what was their computer malfunction.

The phone number asked you to speak your needs. It didn't acknowledge what I said. Once I finally got ahold of a person, I was transferred 4 different times to "someone that can help." One of these transfers took me to someone that was nearly impossible to understand due to the poor phone connection. Each transfer involved a 2-3 minute wait time. The question I had, was "Has my medication been shipped." After more than 27 minutes, I still did not have an answer. Ultimately, I was transferred back to the beginning, where they had started all of the transfers. Nobody could answer the question, nor did they try... it was just a game of "pass the buck." Eventually, I hung up without an answer.

It was always a headache talking to them and refilling my medication but things have gotten 10x worse this past year. People aren't trained properly and can't find solution to basic problems. I always ask to talk to a manager. They can sometimes help me. But it means being on the phone for 30-45 minutes now. It's just a headache and it sucks. They need to improve things. We all pay so much for coverage! Unacceptable.

My company switched us from Express Scripts to Caremark. I thought this would make life easier since CVS is my local pharmacy and everything would be under one umbrella. Wrong. I'm spending more time now tracking down stuff and having to use 2 apps on my phone to find prescriptions. Nothing gets auto refilled, even though I have that checked, and I never get notified that I'm on my last refill. If you can avoid Caremark, I recommend you do.

This is the worst I meant I rat them next to alfac or the likes.

They force you to buy name brand when you know generic and affordable is available.

What's up with all this PA stuff too, never had to get PA for meds on my other insurance plan...something is very wrong thistles company...left hand doesn't know it's right hand. No o e has answers. O ones on the same page...stay far away from them

Darius from CVS Caremark saved me from going to the hospital by helping me find an approved inhaler after my insurance wouldn't refill it after a year of use without a pre-authorization. It took all week talking to doctors as I got more short of breath. Right before I had to call an ambulance, my husband called CVS Caremark and Darius was so helpful. Instead of a $436 inhaler requiring a lot of paperwork he found Wixela which was covered and only $7. God bless Darius! Please promote him!

My adhd meds, (Vyvanse 70mg) has been in shortage for a while. I call ahead and ask them if they will have any issues filling it, and if so I can just have my Dr send a lower dose to Caremark or just go to a local CVS instead. They act like you're speaking a foreign language and provide no customer service. 2 weeks later and they don't even call you back to tell you they can't fulfill your order. If you have ADHD medication just go to your local CVS and pay more, it's not worth the time and aggravation of dealing with these people. They're useless as t**s on a nun.

Mistakes on EVERY prescription. Decided to stop getting mail order because of that. It was always something that would take multiple phone calls to get right and then I would still get something sent to me that I wasn't supposed to get. It's as if yesterday was their first day of being in business and no one knows what's going on. Regrettably, I used them recently only because a prescription was substantially cheaper if I got it by mail. Seven phone calls and emails later they still can't guarantee it's going to be sent to me let alone sent correctly. Called my local small town pharmacy. They filled it in just a few minutes. I don't know what is going on at this place, but I'm shocked they are still in business. Absolutely no communication between departments or even in the same department. It's not worth the $180 I'm saving. Don't deal with this company if at all possible. You will sleep better at night.

My first time using this pharmacy, Britney R was so helpful, kind, patient and was able to answer all my questions! Her tone of voice was calming and she was so nice i asked her for her name to write this review! A lot of customer service agents aren't kind or understanding. So it was very refreshing to have Britney be the one to pick up the phone! Thank you, will definitely use Caremark specialty pharmacy in the future!

Caremark is the worst. Waiting 7 days on a script to be filled the only info I get is IT'S PROCESSING. Multiple calls with absolutely no help and finally am told it's out of stock! Meanwhile my daughter ran out of her meds. If it happened once that's bad enough but I've had the issue 4 times now. Horrible communication and customer service! They do not care!

CVS Caremark is one of the worst companies I've ever dealt with! Local CVS pharmacies cannot cross-talk with the mail order drug company. Insurance premiums through them are excessive. Service is poor.
Wait times to talk to an agent are excessive. Moreover, you're apt to get transferred between their various divisions none of which are interconnected. Whatever you do - stay away from this company!

CVS Caremark is by far the worst coverage I have ever had i had to have all my meds switched from a reputable pharmacy to this CVS only crap. Always rejecting medication I have always gotten on my old coverage. Plus they are late on filling prescriptions or running out or simply not having them and sending you across the state to pick up from another CVS
I never had to do this with under other policies
This is a total scam and will bring this up to my employer who switched to this at the beginning of the year!
Just awful!