• California Pet Pharmacy

California Pet Pharmacy

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Overview

California Pet Pharmacy has a rating of 3.61 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with California Pet Pharmacy most frequently mention customer service, great prices, and fast delivery. California Pet Pharmacy ranks 105th among Pet Meds sites.

  • Value
    11
  • Quality
    7
2
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What reviewers want you to know

Positive highlights

  • They've always been quick to send my order and when I've called customer service they were very helpful.

Critical highlights

No critical highlights yet

How would you rate California Pet Pharmacy?
Top Positive Review

“Great site”

JOHN P.
2/23/22

Great, easy to navigate web site, excellent selection, reasonable prices and quick delivery. Products i could not find elsewhere.

Top Critical Review

“It keeps getting better”

AYSE O.
3/29/22

Now I am being threatened to withdraw my review or they will withhold customer service from me. Nowhere in my review did I say I was charged $50 for shipping, not they made the ridiculous remark that if I wanted the discount (that I missed on my first order) added, they would then combine my orders and charge me $50. Which makes ZERO sense. I have included the email they send me, yes it is real, though even I personally find it hard to believe.

Reviews (346)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (107)
Thumbnail of user johnp4915
1 review
0 helpful votes
February 23rd, 2022

Great, easy to navigate web site, excellent selection, reasonable prices and quick delivery. Products i could not find elsewhere.

Tip for consumers:
Easy to navigate site.

Products used:
Vetmedin

Service
Value
Shipping
Quality
Thumbnail of user debrad337
1 review
2 helpful votes
January 20th, 2020

Definitely LOVE, LOVE, LOVE CPP! They always ship within reasonable times, and have a great selection of items. I don't know how the heck they do it lol. Shipping is fast price is super affordable! They've got me for life! I love California pet pharmacy!

Thumbnail of user janicei20
1 review
1 helpful vote
December 9th, 2019

California Pet Pharmacy has a great website, easy to search and navigate with a large product selection. I haven't needed their customer service often, but the one time I had a problem (not CPP's fault) they were helpful and professional. Their prices normally beat other vendors' as well. I've been a customer for over two years, and plan to stay with CPP!

Thumbnail of user karenm1822
1 review
1 helpful vote
May 9th, 2020

California Pet Pharmacy has the absolute best customer service. They are super quick to respond to any concerns and communicate any issues almost immediately. Super fast shipping and very nice people working here!

Thumbnail of user jeanb276
1 review
0 helpful votes
July 31st, 2019

We rescued a special needs Golden Retriever and we knew he was going to be expensive. After years of paying higher prices, we stumbled upon CPP and we are thrilled! They not only have saved us money on the monthly pills our dog requires, they also have excellent customer service and quick shipping.

Thumbnail of user lizj46
1 review
0 helpful votes
June 19th, 2018

I have been purchasing my dog's prescriptions from California Pet Pharmacy for several years. When I think that I've waited too long to order and I'll run out, CPP has always come through. The meds arrive in time. And now that they finally updated their website so that you can save your information, ordering is even easier. I have been very happy with the service at California Pet Pharmacy--would definitely recommend them.

Thumbnail of user ayseo3
1 review
2 helpful votes
March 29th, 2022
• Updated review

Now I am being threatened to withdraw my review or they will withhold customer service from me.
Nowhere in my review did I say I was charged $50 for shipping, not they made the ridiculous remark that if I wanted the discount (that I missed on my first order) added, they would then combine my orders and charge me $50.
Which makes ZERO sense.
I have included the email they send me, yes it is real, though even I personally find it hard to believe.

Service
Shipping
Zero stars if it was an option
March 26th, 2022
• Previous review

I was so excited when I found this source for DMSO. I ordered a gallon of DMSO for over a hundred dollars. I did not see that there was an additional discount available, so I placed a second order with the discount, figuring what a deal. Emailed them asking whether they could applied to my first order as well since I had simply overlooked the discount. Got the strangest call back telling me they could apply the discount to my first order but had to put my orders together and charge me $50 for shipping. I was puzzled, their website clearly stated free shipping for orders over $100. She acted like I was trying to be sneaky and avid shipping, very bizarre.
I just said cancel one order, since I was irritated by their illogical statements.
Then, item arrived and for whatever reason, it was jammed in my mailbox. I took it out and it was frozen. I put it my pantry to defrost, when it did, I noticed the leak and the gash on the side of the bottle. I emailed California pet pharmacy with pictures and it wasn't enough, they wanted the package it came in. Which I had thrown out.
Long story long, now I got a letter from the post office asking me for the same. Basically California pharmacy wants me to take it out with USPS.
I am out of $100, and they are out a very good customer. The end

Tip for consumers:
Terrible customer service

Service
Shipping
Returns
Thumbnail of user billw462
1 review
1 helpful vote
September 20th, 2019

I am writing from Hickory, North Carolina. That's at the Foothills of the Blue Ridge Mountains, North of Charlotte, home of The Panthers, NFL. The last time I was in California was in 1969 at the Marine Corp Recruit Depot in San Diego.
I have to say CPP gets our Miniature Schnauzers (4) their meds in less than a week. To me that's very important. CPP gets the meds here quicker that the company up north on the east coast. I don't give out 5 stars very often, so you know I think very highly of CPP.
Thanks CPP,
Bill W.

Thumbnail of user jillm293
1 review
1 helpful vote
January 18th, 2020

I used California Pet Pharmacy for several years. My dog's medicine was $30 more per month from my Vet and I was so thankful to find them. My pup had Cushing's Disease and his medicine was expensive. I appreciate the low cost Pharmacy I found in CPP! :)

Thumbnail of user michaelg401
2 reviews
1 helpful vote
November 30th, 2017

I really liked this company and would have used them forever. However, there wasn't an account setting. Each and every time I would have to look up my vets info and copy and paste the street address, the city, the state, zip code, phone number, fax number, vets name... The account page has said "coming soon" for months. If they ever got that page up and running I would come back if I was looking for a new pharmacy.

Thumbnail of user billl749
2 reviews
5 helpful votes
January 10th, 2022

I ordered Vetmedin, having confirmed they had it in stock, not on back order. That was Dec 29,2021. I paid for second day delivery and they charged my card on 1/1/2022. When the Vetmedin didn't arrive by the Phone calls got me put on hold for about ten minutes before I as told to "Leave a message." The Vetmedin finally arrived on January 10th.

Tip for consumers:
Order two weeks earlier than you would from other vendors. Better yet, use other vendors, skip the aggravation.

Products used:
Drug

Service
Shipping
Thumbnail of user debbyc25
1 review
0 helpful votes
January 24th, 2020

CA Pet Pharmacy always has the lowest price on the Movoflex supplement I buy for my dogs & ships fast.

Thumbnail of user donnam2617
1 review
0 helpful votes
December 24th, 2021

After calling many vet suppliers, I was able to order azodyl from this company in California. I am so pleased that it was delivered in 48 hours and the ice in the pack was still partly frozen, and the product was kept very cold. I was super pleased and will be ordering from them from now on.

Thumbnail of user jeaninej9
1 review
1 helpful vote
August 20th, 2019

I love CPP. They have the best prices and will contact your vet for prescriptions. So easy. And fast shipping too.

Thumbnail of user marcd78
1 review
0 helpful votes
June 15th, 2018

I've been relying upon California Pet Pharmacy for many years for all of my Great Danes prescription medications. I call during west coast business hours and am always promptly greeted with smile and often recognition of my name. If I call during the morning hours & they have the product I want in stock, which is almost always, they ship the same day. I receive notification emails of placing my order & when product ships.

Great service & excellent folks. Highly recommend!
Marc

Thumbnail of user ericz37
1 review
0 helpful votes
February 21st, 2019

Every time I order my products come in a timely manner. Thanks CPP! I couldn't do it with out you!

Thumbnail of user brentb410
1 review
1 helpful vote
February 11th, 2022

Even though THEY knew I was an 8 hour drive from their facility, they used the Inclimate weather ruse to get me to upgrade my already expensive shipping.
Now that I find they're 8 hours away(my bad) I really feel dupped

Service
Value
Shipping
Thumbnail of user kayeh19
1 review
0 helpful votes
July 27th, 2019

I have been so very happy with the prices, fast delivery and customer service I receive from CPP. Have researched and switched all our RXs. THANK YOU. KEEP IT UP PLEASE!

Thumbnail of user kaya112
1 review
0 helpful votes
August 14th, 2019

I have been buying meds here for years. They consistently offer the best price, fast shipping and now have a way to keep account information on their website. Makes it so easy to reorder medication.

Thumbnail of user michaeln355
1 review
0 helpful votes
May 19th, 2019

I have been using California Pet Pharmacy for over 6 years now. I order syringes for my diabetic cat and they have the best prices. Customer service is great and my orders always arrive earlier than expected and packaged well. I would highly recommend CPP to anyone.

Thumbnail of user lorib12
2 reviews
4 helpful votes
April 22nd, 2013

The first time I ordered I received the order in a timely manner and was happy with everything... I thought the price was great for the prescription I was ordering. When I needed to reorder the prescription they took 10 days just to process the order before finally shipping it out. And that was with me calling 2 times checking on it. My dog has ran out of her medicine and I still have not received the order.

Thumbnail of user heathers535
1 review
0 helpful votes
October 9th, 2019

I have a pet with Addison's Disease, who requires a number of specific meds, in addition to flea and heart worm meds and California Pet Pharmacy is my go to place for everything! I definitely recommend California Pet Pharmacy to everyone I know. It is so convenient to just order whatever meds I need for my pets and they contact my vet for approval. I have used them for years and will continue!

Thumbnail of user victoriah198
1 review
0 helpful votes
February 11th, 2020

EASY WEBSITE, FAST SERVICE! THE CUSTOMER SERVICE IS AWESOME, THEY LET YOU KNOW STEP BY STEP WHERE YOUR PACKAGE IS IN TRANSIT AND VERY IMPRESSED FROM CA TO GA IS PRETTY QUICK!

Thumbnail of user bensons10
1 review
0 helpful votes
January 20th, 2020

I never had to contact the company, but my orders always came on time and as described. I am satisfied and would order again.

Thumbnail of user deedeeb5
1 review
0 helpful votes
May 9th, 2019

I order meds for my horses from them every month I've never had a problem with the product or delivery. In fact, usually I get the prescription deliverd earlier rather than later.

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About the business

California Pet Pharmacy- Savings on Pet Meds, Frontline, Advantage FREE Shipping on order over $100

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