• CafePress

CafePress

Overview

CafePress has a rating of 1.84 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CafePress most frequently mention customer service, poor quality, and credit card problems. CafePress ranks 85th among T Shirts sites.

  • Service
    103
  • Value
    107
  • Shipping
    106
  • Returns
    60
  • Quality
    103

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
48
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I can't believe the customer service they have... it's so terrible.
  • Ordered Christmas gifts and ended up cancelling the order last minute.
How would you rate CafePress?
Top Positive Review

“Great Experience with Cafe Expresd”

Jeff M.
10/4/20

A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!

Top Critical Review

“Very disappointing”

Dave M.
12/15/23

I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress. They shipped promptly so the disappointment came quickly.

Reviews (644)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (134) christmas gift (17)
Thumbnail of user davem1731
1 review
0 helpful votes
December 15th, 2023

I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress.

They shipped promptly so the disappointment came quickly.

Tip for consumers:
Disappointing as hats with something you'd like people to be able to read.

Products used:
Hats

Value
Shipping
Quality
Thumbnail of user parsa.nowruzi
1 review
1 helpful vote
December 21st, 2023

They misrepresent products. I ordered a round Christmas ornament with the assumption that it would be spherical. I called the company's customer service and specifically asked about the item whether it was a sphere or a flat circle because the description was ambiguous. They said it is a sphere. It just arrived and it is a 2D circle. They flatly lied to me and I wasted money on expedited shipping to get a low quality underwhelming product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stans292
1 review
0 helpful votes
July 19th, 2023

I ordered two hoodies on the Cafepress site.
They arrived in a week, all right. However, the quality is low.
The print is very dull, nothing compared to the colors and the look on the pictures on the site.
The fabric is not thick, and there is a lot of dangling thread.

Do not recommend their hoodies

Products used:
hoodies

Service
Value
Shipping
Quality
Thumbnail of user toddd633
1 review
2 helpful votes
December 22nd, 2023

I designed a onesie online and had it all centered and nice. Immediately after making the purchase I received an email and noticed the writing was off-center. I notified them within minutes and they said there wasn't anything they could do, just give me a refund if it's wrong. It showed up wrong of course, we both could've saved a lot of time and I still had to pay for shipping, just absurd.

Products used:
Onesie

Service
Value
Shipping
Returns
Quality
Thumbnail of user susiew51
3 reviews
7 helpful votes
June 15th, 2020

I like this company & had no problems with anything! Not customer service, shipping, or quality! I recommend them, and WILL use them again!

Thumbnail of user julieb3128
1 review
0 helpful votes
December 7th, 2023

I boycott CafePress and encourage you to do the same. They are selling stickers of sloths saying "Im gonna kill your family". We need to promote peace, love and tolerance in the these times of children being murdered by gun toting unhealthy people.

Thumbnail of user jeffm968
1 review
19 helpful votes
October 4th, 2020

A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!

Thumbnail of user drhomefries
1 review
0 helpful votes
December 6th, 2023

Sent me shoddy stuff. They agreed.
Refunded me only ~2/3 of my cost after numerous emails. Stay away.
And they'll send you daily promotional emails for more (shoddy?) stuff and make it difficult to unsubscribe.

Thumbnail of user kimh1911
1 review
0 helpful votes
December 13th, 2023

I ordered some items from cafepress. One was a hoodie with a photo and some wording. It arrived with the photos and words already starting to peel off and some spots already peeled off on the photo. The two other shirts I purchased are not peeling, but I am still unimpressed with the quality. The two pillowcases I am happy with. I'm still awaiting two more items. For the amount I spent even with coupons I expected better quality. I will not be purchasing anything else from them in the future.

Tip for consumers:
You have to pay for shipping to do a return.

Products used:
Pillowcases

Service
Value
Shipping
Returns
Quality
Thumbnail of user peanutf
3 reviews
2 helpful votes
September 7th, 2023

Do not order from this company. Unless you really do not care when your packages arrive. Or even if they arrive. No customer service to help you. I paid an extra $20 for expedited shipping. It's September 7th and they said it would be there September 8th and the post office doesn't even have it yet. This company is not going to help you and will blame the post office. Shop somewhere else!

Tip for consumers:
WISH I NEVER ORDERED FROM HERE

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyw26
3 reviews
0 helpful votes
February 25th, 2023

I carefully chose and ordered two magnets for my sparkley new 2023 Honda CR-V... both related to my passion for spaying, neutering and pet adoption. Both are such poor quality that I imagine they'll end up in the trash and never on my vehicle. The printing is blurry, the color of the print is not vivid (an understatement), and it is not even centered. Imo a complete and total waste of time and money

Tip for consumers:
Personally I would shop elsewhere for decent quality car magnets.

Products used:
none

Service
Value
Shipping
Quality
Thumbnail of user stepheng255
1 review
2 helpful votes
March 12th, 2019
• Updated review

Update: the marketer responded quickly, but the solution didn't leave me warm and fuzzy. The simply don't have the ability to pump up the graphics, although they took a shot at it. For that reason, I'm leaving the review at 4 stars: three stars for quality, one star for the fast reply.

Fabric and construction nice, artwork lacking
November 14th, 2018
• Previous review

I may return and add stars depending on how Cafe Press handles my inquiry. I ordered a baseball cap with a custom logo. The cap that arrived is made of very nice fabric, and construction appears good. The artwork is not representation of "custom" quality, however. I'm happy to pay a premium price for a premium item, but what I received doesn't reach the level of premium as the logo is not bright at all, is a bit too small and the anchor is completely washed out. Leaves me to wonder if there's a quality control person at the end of the process? In the image below, the cap on the left is what one sees on the website, the cap on the right is what I received. The colors are all washed out. Probably trying to save on the ink budget... the white cap demonstrates how the colors can pop - and should pop, even in a beige cap. I've challenged the company to build me a better cap, - we'll see how they do.

Thumbnail of user jayneb133
1 review
0 helpful votes
December 8th, 2022
Verified purchase

I bought some "Team Buffy" pants for my daughter but they look like the cheapest materials have been thrown together by a child. So poorly made I would be embarrassed to give them. I'm shocked and feel totally ripped off! They cost £22 incl postage but they would be over priced if they were free.

Thumbnail of user christinan278
1 review
3 helpful votes
February 16th, 2022

Found this site stole my password and information from the dark web. I'm furious. I never used this company before.

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzik11
1 review
0 helpful votes
February 1st, 2021

From Canada, I ordered 4 large ciao bella mugs, all of which arrived in perfect condition the day before expected delivery. The mugs were carefully packaged, each individually. I had to pay no extra charges such as border tax.

Value
Shipping
Quality
Thumbnail of user melissab197
2 reviews
12 helpful votes
May 26th, 2021

Ordered a license plate frame and it arrived in pieces. There was no packaging or protection around it; just a cardboard envelope. It was literally broken in half and bent and they magnanimously told me I could keep it! Totally unusable. I got refund though not sure it was the right amount. Won't ever use this company again and don't think anyone should.

Thumbnail of user lindap1021
1 review
21 helpful votes
May 4th, 2020

At the $65 price each, I thought I would be receiving a couple really nice shower curtains. One came very blurry and pixelated. The other less blurry but you can see text imposed on it. Actual letters! Hello, quality control, anyone there?!?! I'll be watching my bank account too, given some of these reviews. I should have skipped this site.

Thumbnail of user nunih
1 review
0 helpful votes
January 4th, 2023

Because... its not the copyright owner? How about asking first instead of blocking all of my merchandise?
Like, wouldnt that make more sense?

Tip for consumers:
dont sweat it too much

Products used:
zazzle

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielr1472
1 review
5 helpful votes
February 15th, 2021

Ordered a license plate from with my squadron insignia on it. Biggest piece of crap I've ever seen! Not even going to put it on my truck. It's a $#*!ty printed sticker on a cheap Chinese frame. Looks like it would fade instantly if the sticker didn't fall off first

Thumbnail of user johnk4141
1 review
0 helpful votes
June 2nd, 2022

I ordered a high voltage license plate for my truck, what I got was not like what was advertised. The print was small and not like the advertised plate. Looks stupid. Will not buy from Cafe press again. I would find somewhere else. Top pick was advertised, bottom is what I got.

Tip for consumers:
I would shop somewhere else.

Products used:
None, rip off

Service
Value
Shipping
Returns
Quality
Thumbnail of user jps52
1 review
2 helpful votes
July 1st, 2023

I paid for expedited shipping and my item didn't show up on the date it was supposed to. The customer service contact form on the website doesn't work.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lidiiai
1 review
0 helpful votes
June 8th, 2022
Verified purchase

I'm Ukrainian gifts they sell content that promotes genocide of Ukrainians. Highly insensitive content. As a Ukrainian seeing those symbols I'm simply appalled.

Thumbnail of user margarets1145
1 review
2 helpful votes
June 19th, 2021

The dish towels are poor quality. They have massive stitching all the way around. I have never seen anything so poorly made. I will cut them up into pieces to use as floor rags. But not sure they qualify. Don't buy them. Total junk.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidc329
1 review
4 helpful votes
March 14th, 2016

Ordered a coffee cup and they painted over my picture. Customer service couldn't see the problem. Would you pay almost $30 for this cup? UPDATE: The company contacted me and sent me a replacement free of charge and told me to keep the original. With that I have to increase my rating and thank them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annf391
1 review
2 helpful votes
January 6th, 2021

Ordered a shirt, which took longer to arrive than they'd promised, and half of the graphic was missing. The eog has no ear or nose. They were full of excuses--Not one apology for lack of quality, ruining my gift, inconveniencing me by making me quickly shop for another gift due to their failure. Nope--nothing. But they did agree to send me another shirt. Well, they showed me who was boss. This replacement shirt was even worse. I could not even take a picture of the second one because there was virtually no ink on the shirt to take a picture of.

Tip for consumers:
Don't bother with this site. There is no quality control and the customer service is terrible.

Products used:
None.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Celebrate everyone's unique identity and passions with custom t-shirts, stickers, posters, coffee mugs and more. Everyone is welcome.

Company Representative

Thumbnail of user socials
Social S.
Typically does not respond to reviews

How do I know I can trust these reviews about CafePress?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.8
644 reviews
Have a question about CafePress?