I contacted their customer service department and their help was fantastic. (in 76 reviews)
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Terrible shipping practices!!! I think they sent it by the slowest carrier they could find. My order was fine but geezzzz. I think carrier pigeon would have been faster.
Tip for consumers: My tip: Don't expect fast shipping and then be disappointed. You have been given a heads up on the sloooooooooooooooooooooooow shipping.Ask Bobbie about CafePress
I ordered items from them and selected expedited shipping to get them in time for Christmas. When I received my confirmation email from CafePress, it didn't have the expedited shipping listed on the order. I then called the customer service number listed in the email and on the website, and was rerouted instead to a telemarketer trying to get me to enroll in an energy savings program. I thought if I talked to them for a few minutes I would be able to be transferred to a CafePress representative. They never would transfer me, and instead come to find out I have been enrolled in this energy savings program and they have taken money out of my bank account. I just called twice to cancel and get out of the program. I find it very sketchy that CafePress changed my order so I would then have to call the only number listed in the email and on the website and then be rerouted to this telemarketer.There was no other number I could have called; and the telemarketer kept trying to lure you in with free gift cards. I tried the email route, and a CafePress representative supposedly is supposed to get back to you in 48 hours, and it took them three days or more to get back to me, which at that point I would have had to pay an extra $50 to get my items in time for Christmas. I WOULD HIGHLY RECOMMEND NOT USING THIS COMPANY!!!!!!!!!!
I had a certificate for $50. It was purchased when there was a promotion to pay $25 for a $50 certificate. When you look at the email, in BRIGHT red letters, it said that I had until January 1st, 2015 11:59pm pst to use the certificate for the full amount. On January 1st, I was putting in my order around 10pm cst. When I entered the voucher code, the voucher was only for $25. I went back to the email and way down at the bottom in fine print it said that you had to use the certificate by December 31st, 2014 11:59pm pst. I have used your website a handful of times so I figured customer service would make this right. I emailed Support with attachments of my email and the order I was going to place before the January 1st deadline. The first response I received made it seem like I would get the full value of the voucher and even the second and third response, but instead of doing that, I was given a code for 50% off. I responded back that I should get the full value of my voucher but I was told that there were no codes available to do that?? On top of that, the code I was given for 50% said it was already used! I am extremely disappointed and plan on writing other reviews to further discourage customers from using your site.
We needed some help with a shirt we needed to return and switch with another shirt. The help was famtastic! I will only order from them now knowing they will take care of me.
I ordered three magnets; one was printed fine, the other two had obvious flaws (a black dot at the top of one and crooked placement of the graphic on the other). It took almost two months and many e-mails before I received replacements for the poor print job. They don't seem to proof all of their printing before sending out the items.
Tip for consumers: Be persistent when needing a replacement. Customer service seems to be outsourced, so be prepared to send the same information and photos of the defective item(s) several times to the various customer service reps who will reply to your e-mails.Ask Le about CafePress
I ordered 4 t shirts. 3 were all right, but the 4th was wrong. Customer service didn't want the bad shirt back, gave me a partial refund only. That's not fair!!! I wouldn't order from them again.
What a horrible experience. I ordered long sleeve white t$#*!rts printed with a custom design for Christmas. When they arrived, the t shirts were either discolored or dirty. I made up my mind it let it go, but when I recieved a survey, I completed it with that information. I then received a very kind letter from customer service:
Thank you so much for taking the time to complete our CafePress survey! We use this type of feedback to improve our quality and services in the future. I am so sorry for the poor quality of the shirts you received and for the inconvenience this caused you! I want to take care of this for you in any way that I can.
I would be more than happy to send you a replacement or I can process an exchange for a completely different item at no additional charge! If you would like a replacement order, please reply to this email with the product number, color, and preferred size of the item you would like to receive and I will issue a replacement order free of charge.
We do not want you to incur any additional shipping fees, so we would not ask you to return the original shirts.
Thank you so much for your time and patience. Once again we really appreciate your feedback!
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK11176017283489X. Please use this code in any further communication.
Customer Experience Representative
8:00am to 10:00pm EST (GMT-4), Monday - Friday
9:00am to 6:00pm EST (GMT-4), Saturday
+1-877-809-1659 Toll-Free (US & Canada)
+64-800-995-061 New Zealand
I was extremely pleased that they cared. BUT AFTER THAT, EVEN WITH FOLLOWUP EMAILS...
I NEVER HEARD FROM ANYONE AGAIN. FOR ALMOST $300.00, being blown off after that email was the worst experience ever!!!
Where do I begin? I ordered holiday cards (why oh why did I not use shutterfly like I usually do?) and they only sent 40 of the 60 cards I had ordered. Holiday cards are a pretty timely thing, in case you didn't realize (Cafe press surely didn't get it). I contacted customer service several times, emailing back and forth, only to get nonsensical replies, such as "sorry, I just accidentally refunded your order" when they had done no such thing. You would think they would just send me my remaining 20 cards ASAP (which is what I had requested several times), but no, they avoided the issue until finally they said "we apologize for the inconvenience and have ordered a replacement which should arrive no later than Jan 9, 2015". What?! That's more than 2 weeks away! Shouldn't they express ship my replacement as a gesture of good service for their misdeed of sending me an incomplete order in the first place? You would think. I will not be recommending this website to anyone. In fact, I will be doing what I'm doing right now, which is the exact opposite of a kind recommendation. Next time, CafePress, send my complete order, express ship the replacement and have better, more competent customer service.
I ordered an item in plenty of time for it to be delivered by the date I needed and it did not get there in time. I contacted customer service and they said they would send a new item which they never did. I will NEVER order from this company again and I'll be sure to tell my friends never to order from them either!
I purchased five different coffee mugs from them. They all managed to be damaged. When I tried to send them back I discovered I would have to pay a shipping charge and restocking fee. I feel this is very unfair since they sent me damaged goods. I will never purchase from them again. Buyer beware these guys rip people off.
Tip for consumers: Don't use them. Go to Amazon they stand by all their products and have great customer service!!!Ask Mary about CafePress
I had already ordered my product when I happened across a number of reviews that were definitely not encouraging. Due to this, I awaited my order with some trepidation. But I am happy to post that I am extremely pleased with my order. I was decorating a bathroom with a cowboy flair and decided to have a photo of my husband on horseback for the shower curtain. I think it looks amazing. Thanks for a great job.
Poor shipping, poor customer service, poor experience!
I called to track my order which is overdue. The customer rep from Cafe Press, Chelsea, told me the package was lost and snickered. She was trying hard not to laugh when I clarified the package was lost. I asked to speak to a supervisor who was slightly irritable with me. She checked and said the package was not lost but would be delivered Monday. She said she would review the call and retrain the rep. I am very disappointed that a rep would lie to be about a package that I have paid for and am waiting to be delivered for a Christmas present. The supervisor was irritable but helpful. I would not recommend doing business here. I don't plan on it again. I really wanted to support a local business but they need to do better than this. They will not get anymore of my money and I can't recommend that you spend your money here either .
Tip for consumers: Do not order from them unless u have lots of time to wait on shipping on lots of patienceAsk Marsha about CafePress
I will never order from Café Press again! I placed my order on Nov. 24 for 2 shirts for my son; delivery estimated sent by Café Press in my order confirmation was Dec. 5-9. Then I get an email saying my order was shipped on Dec. 9... so very obviously production was delayed and my shirts wouldn't arrive on time. I didn't not receive an apology either. It's now Dec. 19, still no shirts in sight. Wondering whether they are using pigeon mail...
Tip for consumers: Do not order from Café Press...Ask Alexa about CafePress
The first order was alright. Which is to say, I asked for the run of the mill shipping. I was not very surprised when the order arrived later than the estimated delivery time. BUT, this time I placed an order and asked for the more pricey shipping, to get it here in less than 7 days. I should have just stayed with the U.S Postal service because they (Cafepress shippers) totally blew it, and I am out of the cash I spent. Needless to say, I won't bother wasting my time or my money ordering anything from this company. If you cannot hit the estimated times listed on your shipping invoice, then why offer the more speedy delivery options.
I have read some of the responses from the customer service personnel, and it is typical for what I have come to expect from these folks. Appologize and offer up a belated, patronizing comment regarding peak shipping time or what ever sob story the responder chooses to insert. I am sorry, but I forget where this is the customers problem? If you cannot deliver what is posted, then do not post it to begin with. Obviously, you have lost my business.
Tip for consumers: If you need it at a specific time, do NOT buy into the estimates or the shipping pricing options. You will most certainly be let down.Ask Jason about CafePress
I had trouble with my order. Spoke to Tyanne who was extremely pleasant and helpful beyond expectations. Would definitely order again from CafePress
Ordered t shirt and sweatshirt unhappy with quality..items are thin and Logos barely legible..mmy salutation was on a cheap little paper receipt..I expected some sort of card ..won't order again
Tip for consumers: Overpriced..poor qualityAsk linda about CafePress
Ordered 17 YELLOW T-shirts with custom logo and titles, as gifts for a bunch of students in China.
1) domestic shipping was prompt;
2) no misspelled words!
3) fabric is a medium weight, average quality like you would get from the Hanes white undershirts pack.
1) color is not a bright yellow per website;
2) inconsistent color yellow among the shirts, but worse they actually looked faded and old like they've been in storage for a long time!!!
So disappointed because they don't look new and nice, esp because they are gifts!!!
Don't think i'd order t-shirts again from them...
I ordered 2 sets of mugs as advertised at regular price for $20 per set on their Canadian website. The ordered was shipped incomplete and I only received one set. When I called customer service, the initial rep was fair and understanding. He even checked online to see how it was advertised on the Canadian site to ensure that an error was made. After the supervisor was approached to address that I wanted the rest of my order shipped as advertised, to my surprise she vehemently objected. The supervisor was then consulted who said that the Canadian website was not advertising the product accurately and that it was actually $20 per mug and that there was "no way" she was shipping out the rest of my order. I was shocked at the rude tone and have never encountered such poor customer service especially not when the error was on the part of the company. I hope that this supervisor can be better trained in the future to deal with such issues to keep customers happy. This was my first and last purchase even though I liked the partially-shipped product.
Tip for consumers: Be cautious especially if you need customer support with the Canadian site.Ask g about CafePress
Ordered 4 custom printed ornaments - "Thanks for Saving My Life"---arrived with 2 of the holes at top off center. Figured I would have to order more & hope to get some with on center holes. Called them, just to complain- never even asked for replacement as was too late to get them in time. BUT--rep apologized about the 2 of 4 being unusable & insisted on sending me a complete new set of , so that I would be sure to have 4 good ones in all. Rush delivery and no charge. FABULOUS CUSTOMER SERVICE. VERY HAPPY!!
Tip for consumers: Check quality right away. CafePress is very good about making things right.Ask Colleen about CafePress
Ordered a T-Shirt for a themed Christmas party....was supposed to be a bright disco ball on a plain white short sleeve shirt. After adding the shipping and a second T-Shirt the total was over $46!!! When the shirt arrived, it looked nothing like the online photo. In fact, it looked like it had been washed 5 times and the logo was so faded, we had to laugh. Beware of what they present to you vs. what they send to you. If we hadn't been in a bind for the late invitation to this party, I would have sent the shirt back and never used this site again!!!! Ridiculous price for poor quality!
Tip for consumers: Don't!Ask Brian about CafePress
I ordered a memory box as a retirement present for our practice nurse-what came in the box was a flat tile with the wording I ordered. Despite trying to contact them by phone--- there was a fault, by e-mail-there was a problem with the Internet connection? -I wrote to them by there on-line messaging system and received an automated response!!! They say they will respond in 24-48 hours -too late for the party this is meant to be for. What else am I supposed to do. The product I received is not what I ordered and with the shipping came to over 50 dollars. The only good thing I can say is that the wrong product got there on time!!!! Day 2 and no response from them.
Tip for consumers: I would not use this site again. If you do-order early as you will need plenty of time to put things right if there is a problem.Ask jenny about CafePress
They certainly stand behind their '100% satisfaction guaranteed'. They went above and beyond to correct an order which was MY error in the first place. This is definitely a seller with integrity. The product was good quality, the shipping was fast, and I was so impressed with their customer service that I wanted to write this review.
I ordered a mug as a present for someone from the site. I wanted it shipped to my university campus address, which looks a little different from a normal address format. It's basically your student email name, and then city, state, zip. I went through the ordering process only to be unable to complete my order because of my campus mail address. I called customer service to help me place the order. The person was helpful enough but when she took down my email to send me a confirmation message, she wrote it down incorrectly and I never recieved a confirmation email. I ended up placing the order a second time because I thought something had gone wrong but I only found out later that it had gone through so I had to call customer service again to cancel the second order. When my mug finally came in the mail, I opened it up only to discover several chips and dents in its surface.
***ALSO THIS IS IMPORTANT*** When you first order something from the site and you have to put your credit card information into your account, the site automatically,and without your knowledge, signs you up for their "pre-pay" account where they will charge you $10 a month for, like, no damn reason. The fix is simple though, as soon as is convenient, delete any card information from your account and it will put you on the "no-upfront-cost" plan where they can't charge you anything for simply having an account. Make sure you do that if you're like me and you will probably never use this terrible site more than once.
Terrible shipping! So unhappy and I will not be ordering again since items don't ship on dates you pay for! And of course customer service doesn't give a shh you didn't get your item that was a gift as expected.
Tip for consumers: Use zazzle instead!Ask Latia about CafePress
Very unhappy. Ordered an extra Large T Shirt for my labrador dog with an Australian Flag, received a small shirt with Homeland Security and a squirrel logo. First and last time I will use this site.
Tip for consumers: Don't use them!Ask Vanessa about CafePress
Second order with CafePress - this one is again late and it was for my wedding the last one was a Christmas present that arrived late!!
Really dissapointed again - Shoppers allow 6 + weeks for deliveries. I dont understand this as i recieved something from Australia in a week - to Ireland!!
Wont be using them again.
Tip for consumers: Allow 6+ weeks for shippingAsk Aine about CafePress
I got a nice black long sleeve tee shirt, but the design was off center. It is more to the left of the shirt. So it's lop-sided, and the shirt already has a hole in the front. The black shirts have a plastic decal on them. SO I would recommend getting a light colored shirt.
I've ordered multiple times from CafePress, and been pleased with every purchase. It is "One Unique" site, and I will continue checking the website whenever I'm shopping for an unusual gift or specific item.
I ordered a pajama set for a gift for Christmas. The pants look plenty big but I'm concerned about the top. It looks small. The transaction went smoothly.
Easy and quick. No complications or extra pages to sort through.
Website is easy to use and my purchase was delivered promptly. Great value.
I ORDERED T-SHIRTS FOR A NEW BABY AND HER BIG BROTHER.. THEY ARRIVED PROMPTLY AND THE QUALITY OF THE FABRIC WAS EXCELLENT.
Cafepress has an amazing customer service staff. I love all their products and have found incredible, unique gifts and items for myself. Their products are of the absolute highest quality. But it is without a doubt the Cafepress customer service staff that has kept me extremely loyal. Because I had a very poor quality phone and computer, I have often have difficult it placing certain orders. Without fail, with one phone call, the customer service will help me with any problem with complete professionalism.
There was an issue with the original shipment. The one damaged item was replaced quickly and with only one contact from me to them. Seems to me they work hard to have happy customers.
Order was easily available, site was user friendly and items were delivered quickly
Not very happy with the print on black custom t-$#*!s,very poor and dull.
Long time customer, have always been happy with products/customer service, my last order I was not happy with, the clock I ordered was in bad shape..paint inside line of clock, and didn't work! and apron was wrong color. I will be shopping with you again, for past 10 years that was my only problems, I wasn't happy, but as I said, after 10 years, I will continue to shop, I do like your company/products.
Very good experience, i have ordered before and always had good service.
I have ordered items from CafePress several times and have never had any problems. Orders were correct, good quality and arrived in a timely manner. I would recommend them to anyone.