I contacted their customer service department and their help was fantastic. (in 83 reviews)
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I just received 3 sweatshirts as gifts for my grandchildren for Christmas. The sweatshirt designs are cute....the sweatshirts are $5 Hanes brand. I was very disappointed in the quality after spending almost $100. I work at a gourmet & gift store that sells sweatshirts with logo that are high quality and sell for less .I will not order again from CafePress.
"I purchased several hundred dollars worth of tshirts to give as gifts last holiday season. While I like their unique designs the quality is the worst I have ever seen. The design decal on EVERY single shirt started cracking and peeling after just one washing! I have ordered from many other sites ($6 shirts, ThinkGeek etc.) The shirts go into the same wash and one year later the $#*!rst from these other (cheaper) sites are still holding up beautifully. Customer service at Cafe Press refused to acknowledge the problem or give me a refund because I was out of the return period. I had done early shopping (in September) but held the shirts for Christmas. Sadly I will never purchase from them again. Total waste of money."
I ordered tee-shirts as well as other items from CafePress. Unfortunately, I didn't try to return a clearly defective shirt until well past their return date. I figured that is was never worn, was clearly mis-printed when the shirt became folded and didn't print all of the letters, and I wasn't asking for my money back, only a new shirt. Guess what? They would only offer a coupon for a percentage off a future order. Really? How much would it cost to print a new shirt? A couple bucks? I'm going to tell my daughter to wear the defective shirt every chance she gets. And when her ballet friends ask her where she got a shirt like that, with a weird line through the quote, I'm going to tell her to say, "This is the type of merchandise Cafe Press makes. Order from a business that actually care about their reputation.
I regularly upload my designs to cafepress, and have made at least three...? maybe four orders from them, and have yet to encounter anything disastrous. Every time I ordered from them (I chose the cheapest shipping available), my products arrived before the estimated delivery time.
Between all my orders, I have purchased three shirts. Each one was of good quality. The fabric was nice and thick, and the colors of my designs ran true to what they were supposed to look like. I also purchased a mouse pad with one of my drawings on it, and it looked beautiful! The colors were all accurate and the mouse pad was of high quality. I also purchased a notebook to sketch in, and the paper was nice, thick, and smooth. The only thing I didn't like about it was that the page dimensions were a little weird and it was kind of narrow for what I'm used to sketching in. Nonetheless, I still filled the entire thing. The other product I have purchased from cafepress are mini buttons. These, I do take some issue with. The pin on the back of the buttons was poorly constructed in such a manner that they often fell of of my school lanyard. I have bought four or five mini buttons (four, I think), and two of them had the plastic cover not all the way sealed by the metal back. From the pictures on their website, you can tell that the larger buttons have a different back and have the standard pin, so it seems that the quality problem (at least with the pin part) is only with the mini buttons, so I don't recommend buying those.
As a designer on their website, I find the variety of products a bit lacking compared to sites like Zazzle, but their design interface for putting my designs on products is the most efficient one I have come across.
I ordered a Dri-fit shirt which was supposed to have an axe colored like the flag of Norway which said Viking on it. In the picture online, the shirt is white with no visible seams. The actual shirt arrives with large and obvious grey seams. The flag of Norway includes a heavy dose of the color red, cafepress seems to think that Norway uses bright pink on their flag. Would any self respecting Viking wear a shirt with a pink Norweigan flag? Terrible product, cheaply constructed and headed directly for the garbage. Never again. This company is trash.
We ordered 50 small magnets for our charity from Cafe Press. Not realizing the overall weight and shipping method, we reluctantly agreed to $57 shipping. When we got the small envelope with our 50 magnets we were horrified at the $57 shipping. It was sent via USPS standard mail, and the envelope was smaller than a standard USPS Flat Rate envelope. The total weight was 2.2 lbs. According to the USPS website, it cost Cafe Press to ship the envelope for $5.95. Where in the world do they get off charging $57 for shipping?? I called them, but they just claimed that we agreed to the shipping charge, so it stands. Their product was sub par, to boot. The corners of our logo was cut off on the magnet. What a joke company, that I will never use again.
I've had very good customer service with Cafepress but I found it odd that after I realized I ordered one of my posters in the wrong size, that they could not change the size!? I had to cancel the entire order and start over. The rep I spoke with was very nice but surely it isn't that difficult to change.
They stated the wording on the license plate holder was a sticker not, I actual lettering. But what I got was thin, cheesy decal that was cut wrong, applied wrong & already bubbling off out of the box. They also sent me numerous follow up surveys that all crashed at 79%. STAY AWAY. Stuff that looks unique is is crap quality.
I ordered two coasters as a gift to someone who was leaving the company. It takes 10 days to receive anything from this. They lie saying they are shipping by fedex but arrives by USPS. Horrible customer service. Irresponsible, cheating and lying to customers not to mentioned severely overpriced.
I placed 2 orders with this company. These 2 orders where sent in 5 separate packages. One of which, after almost 3 months I never got and another which was the completely wrong item. I ordered two blood splatter duvet covers with just blood on them and I got one with huge writing in it which doesn’t suit at all the purpose for it. The other one I never got. I sent them a few emails after 2 months of not receiving my items with no response at all. The only response I got was after putting a claim via Paypal and my bank institution. They assured the items were sent but can’t provide proof of delivery, they don’t even acknowledge sending the wrong item and refuse any kind of refund. I offered photos of the wrong items and no response again. The total of both Duvet covers were $500. FIVE HUNDRED dollars I can’t afford to lose. Beware of Cafépress, they are the worst company I’ve ever dealt with and they are not willing to do the right things for their costumers. I'll surely never deal with them again and I encourage you to do the same
Recently I ordered a pair of flip flops. It cost around $15 and shipping was $6. The date that I ordered them was July 8. As I said it cost $6 to get them to me by July 21. Still have not got them (today is 7/25). Like I told them "Hmm, one pair of flip flops, takes over two weeks to ship, over $6 in shipping costs. I’m sure I’ll be shopping here again." They were deeply sorry for this inconvenience so that is why they got 2 stars. The flip flops have been promised an Aug 5 delivery. We'll see. Oh they said I could keep the pair from the other order should it arrive. I'm sure mistakes happen but for six dollars they could have sent it first class mail(they use DHL which I suppose I could write another review).
I recently purchased two items that I personalized with designs for a holiday. I ordered a blue onsie and a pink Infant T-shirt that was sized 18-24 months for my niece. I had it shipped express so that tripled my cost. Come to find out the Infant T-shirt was so big that it just fell off of my niece who is size 1. It looks more like a toddler size than an Infant. The shirt was personalized for baby's first holiday which just past. It saddens me that I went through so much trouble paying for express shipping and my niece could not even wear it. This was my first and last purchase from this place. :(((
I had two sales as an artist using Cafepress from 2008-2010 after 2010 they revamped the site and took my commissions telling me that they don't see any sales for me. I know I have the sales because on my items list it shows. After contacting customer support they don't appear to read my complaint very well and keep talking in circles about how they don't see any sales from 2010 - 2015....even though I specify my sales were from 2008 - 2010! Don't sell on this site! They are shady and have terrible customer service to artists AND customers!
This is the second (and last) time I will order from this company. The first time, at Christmas, the package didn't arrive on time. Customer service did refund the shipping costs and I eventually got the items, but too late for Christmas. This time, I was told the estimated delivery date, and when the item didn't arrive, I called DHL (the shipping company). They hadn't even received the item yet and once they did it would take 8-10 business days to deliver. When I called Cafepress customer service, I was told I might still receive it by the end of the day. Really? Even though DHL didn't have it? The rep didn't know the difference between posting times on the DHL site and shipping times, and kept telling me she saw the package "moving". Scary.
I received a t-shirt for my birthday that a friend bought on line. He paid more for 2 day shipping than he did for the shirt so that I could wear it at my party. It came by US Postal Service Postal Select Lightweight Shipping, which has up to 9 days delivery. It came two days after the party.
This is an outright scam.
CafePress, I was really excited I got to customize something for a fun party, it was TWO items (0.20 lbs). I paid more for the expedited 2-day delivery and was guaranteed that it would arrive by the date that I needed. When I tracked my package, it said that estimated delivery was going to be 4 days AFTER my estimated delivery date. I called to find out why it was late and CafePress mentioned that the legal team took a long time to approve the designs I chose. I checked with FedEx and CafePress had shipped my order using SmartPost instead of the expedited delivery that I had chosen. SHADY and UNPROFESSIONAL. I'm extremely disappointed and will never use them again.
It's all about world domination... and if you let them, the Corgis will take over. I bought this for my daughter who is being held hostage by one considerably smaller Cardigan. I'm confident she will like it. She'd better, if she knows what's good for her. The dog knows where she sleeps.
I purchased a car from this business and regretted it from day one. The car was over priced and had numerous problems immediately. Out of the 12 months I have had the car it has been on the road maybe two months. The rest of the time it has been in the shop or just sitting because it cannot be driven. I have spoken to him numerous times and have taken it to him to be fixed at his request and have paid him for work that was claimed to be done that was not. He is unethical, pushy, and breached my confidential information (told a friend my personal information and I knew the individual) Please avoid Economy Motors of Redding. you will be sorry if you purchase a used car from Rashid.
I ordered a hat with the insignia of my brothers ship. What junk and poor workmanship. Can't read ANY of the insignia!!!! Couldn't send it back because my brother is mentally ill and didn't tell me until much later. I see that they also have a restocking fee. Never never, never, will I order from them again.
Duvets are thin and expensive, rugs are commercial grade flimsy cheap, shower curtains are blurry and pillows are not even full of fluff. Poor customer service on returns and they charge you a 20% restocking fee. A real rip off company. And you wonder why the CEO and president left last summer? Junk pure junk, flea market style.
I finally got a refund. A full refund but I had to go back thro all my statements chase what was paid for and what still hadn't been delivered after 3 months since payment and cafe press finally gave me a full refund with an apology. But it came in dribs and drabs Never again! Maybe they are really badly organised but it's a terrible service.
I ordered the popcorn curtains the other day,the material was so thin snd sheer...you can hardly see the popcorn pattern because of how sheer it is!!!!! IM sooooooo disappointed!!!!!!! I paid $68 for them which was such a waste of money....I will not be ordering from them again ever!!!!!!!!!!!!!!!!!! The curtains shipped fast so i will give them a 4 star on that but as far as in quality ,,a 0.........
Tip for consumers: DO NOT ORDER FROM THEM!!!!!!!!Ask regina about CafePress
I ordered a couple t-shirts and a trailer hitch cover. The shirts were iron on pattern (like you could do at home) and the trailer hitch turned a different color in 3 months. I contacted them to try and get a replacement hitch cover, they stated it was outside of 30 days so they would do nothing. Terrible products, terrible service. Will never order from them again.
Tip for consumers: Find a different retailerAsk Scott about CafePress
Cafepress is not doing its homework when it comes to military items. Example their shirts and hats show the USS Forrest Royal with ribbons, National Defense, Vietnam Service and Vietnam Campaign. The Forrest Royal was not awarded while in Vietnam the Vietnam Campaign as per Opnav 1650, while there the ship was awarded CR, MU, VS and RG.
The dog ID tag product is not worth the price and is over charging for the delivery fees. This is just a bad dot matrix print out that is glued to the surface of the metal tag itself. It will begin to lift and break apart in a few weeks of use with your pet. I HIGHLY DO NOT RECOMMEND USEING THIS COMPANY. YOU CAN GO TO PETCO AND GET BETTER…
Tip for consumers: Don't buy… ! for the price I paid for this product I did not receive good value for the money!!!!!!Ask Jeff about CafePress
This is the first time I ordered from CafePress, and it will be my last. When an item says "In Stock," I expect it to be in stock. They sent an email that all my items had been shipped, then 2 days later sent another email that one item had not been shipped, and was "in production." I contacted Customer Service and received this brilliant reply from Khalid A.: "Thank you for contacting CafePress. I'll be happy to assist you. I checked and saw that your order is out of product and has been shipped." I don't need this frustration and will shop elsewhere.
Tip for consumers: Shop elsewhereAsk Lorraine about CafePress
NEVER again will I buy anything from cafepress ! Where do I start ? ! I bought 3 seperate shirts in a row and they all arrived massively oversized- big enough to use as a table cloth ( I'm serious) the lengths were all normal, but up to 4 ppl can fit inside the width, plus the unique print was faded, had cracks & holes and u can see the shirt colour through the print & there was print press chemical stains on the back of one of the shirts & a huge big square stain on the front of another. I also designed a mousepad with my beloved rescue dogspics , their names & year. The part of their names were chopped off, the year was chopped out with a blob of ink on the corner & there are yellow lines all through the photos, loves hearts etc . They refunded one shirt & the mouse pad and promised a replacement of another shirt which I'm still waiting on. Now I get another shirt which is big enough to use as a car cover and they've ignored all my emails & pics. They kept promising me their Quality Control Officer will contact me as Ivé requested it for over a month several times, but she ignores me and seriously - DON'T BUY FROM THIS SITE! I asked them if a 5 year old is operating the print presses & how can they even pack & ship such faulty items ? Look below & seehow huge their shirts are compared to the same size shirt I ordered from another site & their HORRIBLE printing 'skills' !
Tip for consumers: Looks pretty in their ad pics, but when u receive it, it looks like it's been printed or handled by a 5 year old with butter fingers.Ask Victoria about CafePress
Terrible shipping practices!!! I think they sent it by the slowest carrier they could find. My order was fine but geezzzz. I think carrier pigeon would have been faster.
Tip for consumers: My tip: Don't expect fast shipping and then be disappointed. You have been given a heads up on the sloooooooooooooooooooooooow shipping.Ask Bobbie about CafePress
I ordered items from them and selected expedited shipping to get them in time for Christmas. When I received my confirmation email from CafePress, it didn't have the expedited shipping listed on the order. I then called the customer service number listed in the email and on the website, and was rerouted instead to a telemarketer trying to get me to enroll in an energy savings program. I thought if I talked to them for a few minutes I would be able to be transferred to a CafePress representative. They never would transfer me, and instead come to find out I have been enrolled in this energy savings program and they have taken money out of my bank account. I just called twice to cancel and get out of the program. I find it very sketchy that CafePress changed my order so I would then have to call the only number listed in the email and on the website and then be rerouted to this telemarketer.There was no other number I could have called; and the telemarketer kept trying to lure you in with free gift cards. I tried the email route, and a CafePress representative supposedly is supposed to get back to you in 48 hours, and it took them three days or more to get back to me, which at that point I would have had to pay an extra $50 to get my items in time for Christmas. I WOULD HIGHLY RECOMMEND NOT USING THIS COMPANY!!!!!!!!!!
I had a certificate for $50. It was purchased when there was a promotion to pay $25 for a $50 certificate. When you look at the email, in BRIGHT red letters, it said that I had until January 1st, 2015 11:59pm pst to use the certificate for the full amount. On January 1st, I was putting in my order around 10pm cst. When I entered the voucher code, the voucher was only for $25. I went back to the email and way down at the bottom in fine print it said that you had to use the certificate by December 31st, 2014 11:59pm pst. I have used your website a handful of times so I figured customer service would make this right. I emailed Support with attachments of my email and the order I was going to place before the January 1st deadline. The first response I received made it seem like I would get the full value of the voucher and even the second and third response, but instead of doing that, I was given a code for 50% off. I responded back that I should get the full value of my voucher but I was told that there were no codes available to do that?? On top of that, the code I was given for 50% said it was already used! I am extremely disappointed and plan on writing other reviews to further discourage customers from using your site.
We needed some help with a shirt we needed to return and switch with another shirt. The help was famtastic! I will only order from them now knowing they will take care of me.
I ordered three magnets; one was printed fine, the other two had obvious flaws (a black dot at the top of one and crooked placement of the graphic on the other). It took almost two months and many e-mails before I received replacements for the poor print job. They don't seem to proof all of their printing before sending out the items.
Tip for consumers: Be persistent when needing a replacement. Customer service seems to be outsourced, so be prepared to send the same information and photos of the defective item(s) several times to the various customer service reps who will reply to your e-mails.Ask Le about CafePress
What a horrible experience. I ordered long sleeve white t$#*!rts printed with a custom design for Christmas. When they arrived, the t shirts were either discolored or dirty. I made up my mind it let it go, but when I recieved a survey, I completed it with that information. I then received a very kind letter from customer service:
Thank you so much for taking the time to complete our CafePress survey! We use this type of feedback to improve our quality and services in the future. I am so sorry for the poor quality of the shirts you received and for the inconvenience this caused you! I want to take care of this for you in any way that I can.
I would be more than happy to send you a replacement or I can process an exchange for a completely different item at no additional charge! If you would like a replacement order, please reply to this email with the product number, color, and preferred size of the item you would like to receive and I will issue a replacement order free of charge.
We do not want you to incur any additional shipping fees, so we would not ask you to return the original shirts.
Thank you so much for your time and patience. Once again we really appreciate your feedback!
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK11176017283489X. Please use this code in any further communication.
Customer Experience Representative
8:00am to 10:00pm EST (GMT-4), Monday - Friday
9:00am to 6:00pm EST (GMT-4), Saturday
+1-877-809-1659 Toll-Free (US & Canada)
+64-800-995-061 New Zealand
I was extremely pleased that they cared. BUT AFTER THAT, EVEN WITH FOLLOWUP EMAILS...
I NEVER HEARD FROM ANYONE AGAIN. FOR ALMOST $300.00, being blown off after that email was the worst experience ever!!!
Where do I begin? I ordered holiday cards (why oh why did I not use shutterfly like I usually do?) and they only sent 40 of the 60 cards I had ordered. Holiday cards are a pretty timely thing, in case you didn't realize (Cafe press surely didn't get it). I contacted customer service several times, emailing back and forth, only to get nonsensical replies, such as "sorry, I just accidentally refunded your order" when they had done no such thing. You would think they would just send me my remaining 20 cards ASAP (which is what I had requested several times), but no, they avoided the issue until finally they said "we apologize for the inconvenience and have ordered a replacement which should arrive no later than Jan 9, 2015". What?! That's more than 2 weeks away! Shouldn't they express ship my replacement as a gesture of good service for their misdeed of sending me an incomplete order in the first place? You would think. I will not be recommending this website to anyone. In fact, I will be doing what I'm doing right now, which is the exact opposite of a kind recommendation. Next time, CafePress, send my complete order, express ship the replacement and have better, more competent customer service.
I ordered an item in plenty of time for it to be delivered by the date I needed and it did not get there in time. I contacted customer service and they said they would send a new item which they never did. I will NEVER order from this company again and I'll be sure to tell my friends never to order from them either!
I purchased five different coffee mugs from them. They all managed to be damaged. When I tried to send them back I discovered I would have to pay a shipping charge and restocking fee. I feel this is very unfair since they sent me damaged goods. I will never purchase from them again. Buyer beware these guys rip people off.
Tip for consumers: Don't use them. Go to Amazon they stand by all their products and have great customer service!!!Ask Mary about CafePress
I had already ordered my product when I happened across a number of reviews that were definitely not encouraging. Due to this, I awaited my order with some trepidation. But I am happy to post that I am extremely pleased with my order. I was decorating a bathroom with a cowboy flair and decided to have a photo of my husband on horseback for the shower curtain. I think it looks amazing. Thanks for a great job.
Poor shipping, poor customer service, poor experience!
I called to track my order which is overdue. The customer rep from Cafe Press, Chelsea, told me the package was lost and snickered. She was trying hard not to laugh when I clarified the package was lost. I asked to speak to a supervisor who was slightly irritable with me. She checked and said the package was not lost but would be delivered Monday. She said she would review the call and retrain the rep. I am very disappointed that a rep would lie to be about a package that I have paid for and am waiting to be delivered for a Christmas present. The supervisor was irritable but helpful. I would not recommend doing business here. I don't plan on it again. I really wanted to support a local business but they need to do better than this. They will not get anymore of my money and I can't recommend that you spend your money here either .
Tip for consumers: Do not order from them unless u have lots of time to wait on shipping on lots of patienceAsk Marsha about CafePress
I will never order from Café Press again! I placed my order on Nov. 24 for 2 shirts for my son; delivery estimated sent by Café Press in my order confirmation was Dec. 5-9. Then I get an email saying my order was shipped on Dec. 9... so very obviously production was delayed and my shirts wouldn't arrive on time. I didn't not receive an apology either. It's now Dec. 19, still no shirts in sight. Wondering whether they are using pigeon mail...
Tip for consumers: Do not order from Café Press...Ask Alexa about CafePress
The first order was alright. Which is to say, I asked for the run of the mill shipping. I was not very surprised when the order arrived later than the estimated delivery time. BUT, this time I placed an order and asked for the more pricey shipping, to get it here in less than 7 days. I should have just stayed with the U.S Postal service because they (Cafepress shippers) totally blew it, and I am out of the cash I spent. Needless to say, I won't bother wasting my time or my money ordering anything from this company. If you cannot hit the estimated times listed on your shipping invoice, then why offer the more speedy delivery options.
I have read some of the responses from the customer service personnel, and it is typical for what I have come to expect from these folks. Appologize and offer up a belated, patronizing comment regarding peak shipping time or what ever sob story the responder chooses to insert. I am sorry, but I forget where this is the customers problem? If you cannot deliver what is posted, then do not post it to begin with. Obviously, you have lost my business.
Tip for consumers: If you need it at a specific time, do NOT buy into the estimates or the shipping pricing options. You will most certainly be let down.Ask Toast about CafePress