• CabinetParts

CabinetParts

Overview

CabinetParts has a rating of 4.67 stars from 5,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, timely manner, and fast delivery. CabinetParts ranks 7th among Furniture sites.

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Positive reviews (last 12 months): 90.6%
Positive
230
Neutral
13
Negative
11
10
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What reviewers want you to know

Positive highlights

  • I am happy with the service and selection from Cabinet Parts.

Critical highlights

  • Reach out to customer service five times with a return call always being their response but no one ever contacting me.
How would you rate CabinetParts?
Top Positive Review

“We Found the Part!”

Paul M.
1/7/24

When we recently bought our condo it was evident the kitchen cabinets were last updated over 20 years ago. We had a door hinge that broke and after tracking down the manufacturer they were able to direct us to your company for replacement parts. We received the replacement in around 10 days and were able to re-hang the door without issue. What began as a worry that we'd have to spend a lot of money possibly replacing the cabinet, ended up being a very inexpensive fix. Thanks for being a great resource!

Top Critical Review

“Beware your Returns!”

USSEnterprise ..
7/18/23

Terrible Experience! Placed an order for an item that was supposed to fit based on their description. When it did not, attempted to return but was told the cost of the return would exceed the refund! How's that for customer service? Don't plan to use them again especially since customer service offered no other option.

Reviews (5,664)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (123) cabinet parts (66)
Thumbnail of user cynthiag318
Cynthia G.
1 review
0 helpful votes
April 19th, 2020
Verified purchase

I received the part to fix my cabinet very quickly. It was the exact part I needed as I checked the broken part which had the part number on it. It was easy to find the replacement on your website. If I ever need another cabinet part I will definitely order from you. Thank you!!!

Thumbnail of user paulm5266
1 review
0 helpful votes
January 7th, 2024
Verified purchase

When we recently bought our condo it was evident the kitchen cabinets were last updated over 20 years ago. We had a door hinge that broke and after tracking down the manufacturer they were able to direct us to your company for replacement parts. We received the replacement in around 10 days and were able to re-hang the door without issue. What began as a worry that we'd have to spend a lot of money possibly replacing the cabinet, ended up being a very inexpensive fix. Thanks for being a great resource!

Service
Value
Shipping
Quality
Thumbnail of user mitchellm394
1 review
0 helpful votes
February 18th, 2024
Verified purchase

Ordered the 15" VLS 2.0 Undermount Slide, Full ext., 90 lb, Soft Close and wasn't disappointed. Nice quality and price. I would definitely order this product again over Blum. I've been ordering from Cabinetsparts.com for many years now and have never been disappointed in the expedient delivery, and service. Thank you again for delivering a quality product and choice selection.

Products used:
15" VLS 2.0 Undermount Slide, Full ext., 90 lb, Soft Close

Service
Value
Shipping
Quality
Thumbnail of user davids1034
David S.
2 reviews
0 helpful votes
February 25th, 2020
Verified purchase

Had most of the items I needed and easy to order. I'd like to see your volume discount apply for all items over a certain amount rather than the "volume packs". If I buy 45 hinges I get the discount for 40, but pay full price for the additional 5.

Thumbnail of user robertas82
Roberta S.
1 review
1 helpful vote
May 3rd, 2019
Verified purchase

Shipping charges were a surprise. I would like to see those before I enter all my personal information...

Thumbnail of user jessel388
1 review
0 helpful votes
January 23rd, 2023
Verified purchase

Order and delivery went smoothly, just what you want when placing online orders

Thumbnail of user tamiy5
Tami Y.
1 review
1 helpful vote
August 9th, 2020
Verified purchase

The reason I contacted customer service was because I did not receive free shipping on my qualifying order. I ended up getting $5 off. That is the only coupon code it would accept at the time. However, it should have accepted the free shipping. I tried only putting that code in but it never would show up. When I contacted customer service I was told it would take just too long to process me a refund on shipping. The agent did offer to credit a future order the amount of the shipping, however, I don't need anything else to order.

Disappointed in that. I love the hardware though and very pleased with my order.

Thank you,
Tami

Thumbnail of user larryc201
Larry C.
1 review
0 helpful votes
April 15th, 2020
Verified purchase

We were 5 pulls shorted in the delivery. My wife sent an email to someone but have not heard back.ordered 66 got 61.

Thumbnail of user thomasf1142
2 reviews
0 helpful votes
February 12th, 2024
Verified purchase

I needed replacement hinges for a two door corner cabinet. I provided some info online and Cheryl got back to me with a recommended set of hinges. I placed the order and received the hinges, plates and screws in a few days. She had indicated that I might have to drill new holes which I did. No problem. The hinges were exactly what I needed and they work perfectly. Thank you Cheryl and thank you Cabinets.org.

Service
Value
Shipping
Quality
Thumbnail of user aaronb672
2 reviews
0 helpful votes
January 6th, 2024
Verified purchase

Love the selection and service at CabinetParts. In this order I purchased two Blum blind corner hinges for one of my kitchen cabinets. They arrived quickly and work great.

Thumbnail of user nicoleb771
NICOLE B.
1 review
1 helpful vote
May 8th, 2020
Verified purchase

A minor change to the order took an 35 min on the phone with customer service and they had to cancel the order instead of making the change and I had to reorder - after calling 3 min after I placed the order.

Thumbnail of user jamesz164
James Z.
1 review
0 helpful votes
February 19th, 2020
Verified purchase

The "Place Order" button failed to respond the first few times I pressed it, even though I allows 10- 15 seconds each time. I almost bailed.

Thumbnail of user kylerh19
1 review
0 helpful votes
March 29th, 2024
Verified purchase

I went to stinking Home Depot like 4 times trying to find the correct hinge and the worker there who helped me was just as incompetent about cabinet hinges as I was. Turns out they didn't carry the ones I needed at all. I went cabinetparts.com and was able to get the correct hinge on the first attempt. They also taught me how to measure the overlay of the cabinets. I definitely would recommend going with cabinetparts.com!

Thumbnail of user dollief1
Dollie F.
1 review
0 helpful votes
May 31st, 2020
Verified purchase

I was so happy to find the cabinet part on your site. I had searched all over for the cabinet hinges in stores and on line to no avail. The hinges arrived in a timely manner and they were a perfect fit. Thanks for carrying hard to find older parts!!!

Thumbnail of user bethm917
1 review
0 helpful votes
July 7th, 2023
Verified purchase

Good experience. Wait time was a little long but you kept us updated, so appreciate that.

Thumbnail of user stephens730
Stephen S.
1 review
0 helpful votes
December 9th, 2019
Verified purchase

Two of my new cupboards needed the ability to open wider than 90 degrees. I purchased 165 degree hinges and plates suggested by cabinetparts customer service and installed them. When done, the cabinet doors had a gap between them of 5/16" which was greated than the 1/8" I had before installing. Subsequent purchase of different plates recommended by customer service did not fix the problem. I am currently waiting for response to my recent complaint that I seem to have wasted my money because the problem has not been solved.

Thumbnail of user laurad2426
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Replacing my lazy suzanne turning part was as simple as one, two, three. Thank you for having this available to all of us "DIY's". My cabinet works like brand new, however, I am going to be very careful not to load that shelf with too many heavy cans. It cannot take the weight. Moderation with these is the key.

Thumbnail of user barrys267
Barry S.
1 review
0 helpful votes
April 14th, 2020
Verified purchase

I rate the ordering, delivery and quality of my hinges 5 stars!

I did however have issues with several screws. (2 of the 22 flat head screws had heads with driver slots too shallow which rendered them useless and 1 of the 33 round head screws was cut flush without a point)

Thumbnail of user chriss5125
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Item is a replacement part for my existing hinges, had to drill new holes which I was aware of prior to purchase. They fit perfectly!

Thumbnail of user jameso472
james o.
1 review
0 helpful votes
April 22nd, 2020
Verified purchase

Great experience and very happy with products. Just turned out that we did not need some of the parts ordered so that is the reason we're requesting and RMA to return some of the items for a refund.

THank you!

Thumbnail of user hohne1
1 review
0 helpful votes
March 8th, 2024
Verified purchase

The quality is very good. I like the self closing feature that prevents slamming the cabinet shut.
It was packaged very well with boxes and a lot of bubble wrap. Working perfectly. Easy install.

Thumbnail of user lucasd75
Lucas D.
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

I love the hinges, they fit perfectly....i have one question....i ordered 50 pair of hinges, when i meant to order just 50 hinges. I have like 43 extra....is there a way to ship them back to you, in that i don't need them?
Thank you,
Lucas

Thumbnail of user todda40
Todd A.
3 reviews
0 helpful votes
October 8th, 2019
Verified purchase

I did not get an original replacement so the holes are not in the same place. Now I need to get some one to drill new holes. A pain.

Thumbnail of user johnh9970
1 review
0 helpful votes
March 15th, 2024
Verified purchase

Easy to order from. Received my order within a week. Everything was correct and in good condition. The only drawbacks were there was nothing that said screws were or weren't included. And after the initial credit card payment there was an additional $1.97 charge, with no explanation on what it was for.

Thumbnail of user williama177
William A.
1 review
0 helpful votes
February 12th, 2020
Verified purchase

Thank you for the great matching service.
I had previously ordered the wrong hinge and you folks were kind enough to help me figure this out. Thank you

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Company Representative

Thumbnail of user richardw170
Richard W.
Typically does not respond to reviews

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