• BUYA Marketplace

BUYA Marketplace

Overview

BUYA Marketplace has a rating of 2.18 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BUYA Marketplace most frequently mention pawn shop, and customer service problems. BUYA Marketplace ranks 632nd among Marketplace sites.

  • Service
    15
  • Value
    14
  • Shipping
    14
  • Returns
    13
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
8
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This site is basically just a hodgepodge of pawn shops, with no real regulation.
  • And they are not replying, the customer service told me they can't do anything.
How would you rate BUYA Marketplace?
Top Positive Review

“Pawn Shops are a great place to shop. Make offers. Merchandise is guaranteed.”

Steve M.
7/18/22

Buya aggregates thousands of stores all over the United States. Amazing assortment Great Deals. Money Back Guarantee. Call the merchants if you have questions.

Top Critical Review

“WEB SIITE IS A SCAM”

joe j.
6/25/23

I FOUND A YAMAHA KEYBOARD THAT WAS LISTED BY A PAWN SHOP, GOLD PAWN FROM WV. I PAID WITH PAYPAL AND RECEIVED A TRACKING NUMBER FROM UPS. THE TRACKING NUMBER SHOW THE PACKAGE GOING TO RANCHO CUCAMONGA, CA. MY LOCATION IS IN NORTH CAROLINA. STILL WAITING FOR UPS AND PAYPAL TO RECEIVE A REFUND

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

pawn shops (5) customer service (4)
Thumbnail of user lawrencew533
1 review
1 helpful vote
February 2nd, 2023
Verified purchase

I purchased an item that was listed as "Like New". What I received was in fair cosmetic condition and it didn't work at all. This was from a shop (Pawn shop like the rest of the seller) that had many positive reviews.

Now I needed to return and item and get a refund. The only contact info was a direct mailto: to the Pawn Shop. No responses. I then shipped the item back (at my expense) and can't get a response or refund. Buya is completely out of the picture. Looks like I'll be contacting my credit card company.

But if I didn't shop at Buya I would have saved myself the time, hassle, and the cost to ship the item back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffa978
1 review
3 helpful votes
January 7th, 2023
Verified purchase

I purchased a car amp and it needs to be repaired and missed a rca nut. They are not helping to have it returned or refunded

Tip for consumers:
dont use this company or trust that the item is in perfect working condition.

Products used:
mmats 2000.1 amp

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisac397
1 review
7 helpful votes
March 7th, 2018

I ordered thru Buya from a store called American Pawn #3 out of Baton Rouge. Item took nearly 2 weeks to arrive. Was shipped a week after I ordered it. Their website said items ship 1~3 days. No response to emails. That got my BP raised. However, the item arrived and was better than described so I guess Ill let the small stuff go. But I would be extra cautious in the future. ALSO, use a credit card when payingyoull be protected when you file a claim should you need to. Good luck to all

Tip for consumers:
Be cautious

Service
Value
Shipping
Returns
Quality
Thumbnail of user gorusacorp
1 review
0 helpful votes
September 4th, 2023
Verified purchase

The product description does not match what was delivered. The refund cost money they didnt refund. Do not recomment!

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceym260
2 reviews
3 helpful votes
July 21st, 2021

I put in an order through them for a laptop. This was to be a birthday present for a friend of mine. After a few days I noticed the payment had not gone through. No notice sent to me, btw. Checking the website, I found the order was listed as CANCELLED. There was nowhere on the website to contact BUYA. I contacted the original seller, and learned that BUYA itself had cancelled the order as "fraudulent" because the shipping and billing addresses had different zip codes!

Tip for consumers:
Do not.

Products used:
I bought elsewhere.

Service
Thumbnail of user authorizeddu
1 review
1 helpful vote
August 11th, 2021
Verified purchase

I was trying buya.com for the first time. I was very disappointed that an item listed as "like new", was cancelled after 4 days the order was placed and the money was charged. Because according to the it was defective. How in the heel did they list it as new then? Definatelly save yourself a headache and disappintment. DO NOT BUY OR EVEN GIVE YOUR INFO TO THOSE PEOPLE. You''l get diarrhea afterwards. Too bad theres not a negative star to give them.

Tip for consumers:
DO NOT BUY FROM THESE PEOPLE.

Products used:
none sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaysonm60
1 review
2 helpful votes
August 21st, 2021

Signed up and bought a guitar tuner yesterday. Paid for it. All good… so I thought. This morning I tried logging in to check the status and get a message "account locked due to security reasons", and the item I bought is still available for sale on the site, despite having been paid for. No messages or email or anything from Buya to explain to me why my account has been locked?

Tip for consumers:
Don’t

Products used:
Guitar tuner

Service
Value
Shipping
Returns
Quality
Thumbnail of user denniss885
1 review
1 helpful vote
July 11th, 2021

Some of the dealers are charging a "HANDLING CHARGE" along with the shipping charge. I was charged an extra $20 for a handling charge. I did not notice it, as most dealers are pretty fair, until I paid. Shipping should have been less than $15. I was charged $35 with the handling fee.

Thumbnail of user garyw584
1 review
8 helpful votes
June 5th, 2020

Worst service I have ever seen. Bunch of pawn shops with zero customer service. Will never answer any issues or points... do yourself a favor and stay away

Thumbnail of user kingkorg56
1 review
1 helpful vote
June 25th, 2023

I FOUND A YAMAHA KEYBOARD THAT WAS LISTED BY A PAWN SHOP, GOLD PAWN FROM WV. I PAID WITH PAYPAL AND RECEIVED A TRACKING NUMBER FROM UPS. THE TRACKING NUMBER SHOW THE PACKAGE GOING TO RANCHO CUCAMONGA, CA. MY LOCATION IS IN NORTH CAROLINA. STILL WAITING FOR UPS AND PAYPAL TO RECEIVE A REFUND

Thumbnail of user alc189
1 review
3 helpful votes
June 12th, 2020

This is a fraudulent website designed to get your information. The service is below toxic. They have no direction or professionalism. The website is a crap shoot. It sells items for a bunch of trashy local pawn shops, including FAST N EASY PAWN!

Thumbnail of user jonasv12
1 review
4 helpful votes
June 11th, 2020

I purchased a Garmin nuvi 2589LMT. It doesn'tshows traffic data. Missing traffic receiver cable. In sellers listing stated "Complete Includes all cords, cables, connectors, and attachments as included by factory".
Despite buya.com's supposed policy of 7-day returns from its sellers this listing stated "no returns" (therefore no way to initiate a return online). But it is significantly NOT as described and both the seller and buya.com are not responding in a timely or effective fashion. I now had to open a dispute through Paypal (I WILL get my money back!). I really, really should have paid attention to the mostly poor reviews of buya.com. Live & learn I guess...

Thumbnail of user samsonm3
1 review
12 helpful votes
June 13th, 2017

I don't like a site that doesn't let you browse things without shoving a "sign up now" message in my face. You literally can't look at this site without signing up.

Second, don't buy from the store FAST & EASY PAWN. They list items up for sale, saying available for shipping, but when I placed my order for a microwave they had the order was cancelled the next day claiming "cannot ship." Should have thought of that before listing it up with a shipping fee. Now the listing is back up with new text reading "in store only." Waste of my time.

Tip for consumers:
Be prepared for forced sign up.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomn119
1 review
5 helpful votes
July 20th, 2018

I ordered a 7" Digital prism TV thru Buya.com from Loan Star Pawn in Florida. After unboxing, I found no wall power supply, and unit had no battery. The ad said "all original accessories included" "no remote control included" I was OK with no remote but needed the other things that were not disclosed as missing. I would have had to pay about $30.00 in shipping ( both ways) to return. I just ordered the missing parts from Ebay. VERY unhappy, don't buy from these crooks! Rating: 0

Thumbnail of user erics1827
1 review
0 helpful votes
May 8th, 2021

The crap they sell can be bought in china for 95% less money and it still aint worth buying i got a pressure washer hose had a hole in it and the motor just quit

Service
Value
Shipping
Returns
Quality
Thumbnail of user ame4
1 review
0 helpful votes
October 21st, 2021

Tried to find ion active at a reasonable price and found it with decent s&h from 1st choice. Got it today and it was like new. Thanks 1st choice

Thumbnail of user amgads2
1 review
0 helpful votes
January 29th, 2021

Unfortunately I cant give it a zero rate! I bought a reciprocating saw from a store, it was supposed to be shipped within 3 days. After 5 days there was no indication of shipping. I called the store, they said they dont have the item anymore! I asked for refund, he claimed that they never received the money yet as they didnt ship, which made sense to me, telling me to contact the so called "customer service" of Buya, one named Michael said that Buya doesnt interfere in the deal and doesnt have my money. When I built up pressures on him he said agreed to refund the money and that I should give them 10 working days to receive it. AND THAT WAS MY MISTAKE, because at then I could have called my bank to retrieve the money back raising a fraud claim, but I didnt! After 12 working days I called them again, the same "Michael" replied but denied that he promised of any refund and that I should call the store again, of course what did I expect? He just needed time to pass so I wouldnt be able to retrieve the money.
THE ARE PUNCH OF THIEVES AND SCAMMERS

Thumbnail of user stevem2690
1 review
0 helpful votes
July 18th, 2022
Verified purchase

Buya aggregates thousands of stores all over the United States. Amazing assortment Great Deals. Money Back Guarantee. Call the merchants if you have questions.

Thumbnail of user bs153
1 review
12 helpful votes
January 26th, 2018

In my experience (worst purchasing experience of my life) I've discovered that buya is a site built for corrupt pawn shops to screw people over. I purchased a used IMAC that didn't work and the entire return process was a run around. I contacted buya as well and was directed to some pawn shop related representative. I will never purchase from buya again. Live and learn but seriously these people need to be shut down.

Thumbnail of user michaelm6136
2 reviews
2 helpful votes
January 4th, 2021
Verified purchase

Buya is like that big E auction site, but specifically for pawn shops. I had never heard of Buya before I found the XBox I wanted to get my son on there, and some of the reviews of the site were discouraging. But, like that big E site, you have to take note of who is selling. I was able to contact the seller directly and get a question answered. They were very helpful and I felt confident buying from them. I wasn't disappointed! The console arrived exactly as I expected and works great.

Tip for consumers:
Anyone looking for a deal on used items, but doesn't want to use or can't find what they're looking for on Ebay.

Products used:
Gaming console

Service
Value
Shipping
Quality
Thumbnail of user brettm101
1 review
8 helpful votes
May 21st, 2019

I purchased two M18 Milwaukee 2v batteries and neither work. I will not purchase anything else through Buya as their is no protection from fraud or avenue to push for a refund.

Thumbnail of user wyatts28
1 review
6 helpful votes
December 3rd, 2019

I bought a ESP Eclipse off of this website for $800. Turns out It was a fake and most of the pawn shops on don't allow returns. This is a terrible site don't use it please.

Thumbnail of user marck64
1 review
3 helpful votes
February 12th, 2020

Tool purchased states "Very good condition". Upon receipt tool was found to be not in very good condition, but was in poor condition with damage to the sole plate excessive soiling, build up of saw dust and much staining and marring of tool motor housing.

Thumbnail of user carltona6
1 review
6 helpful votes
January 23rd, 2016

I have purchased a couple of things from the buya site, the only disappointment I have had so far is the lack of accurate description's but you can google the item for the information you need but my only true disappointment is everything and every seller will not ship denying tou the opportunity of great deals.

Thumbnail of user tallym
Tally M. – BUYA Marketplace Rep

Hi Carlton,
Thank you so much for the great review.
We sincerely appreciate your business and thanks for shopping at Buya!

Regards,
Tally Mack

Thumbnail of user zaxleyn
1 review
2 helpful votes
July 9th, 2021

I see a lot of folks giving Buya a bad rap, but they are blaming the platform for the merchants using it. I have never had a bad experience on Buya, but then I have paid attention to who I am buying from. Make sure that the seller has mostly positive feedback, a good return policy, and ask questions prior to purchase. Asking the seller a question can show you what kind of customer service experience you might have.

Tip for consumers:
Just make sure you have a good seller.

Products used:
Firearms, knives, and a few tech devices

Service
Value
Shipping
Returns
Quality

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From the business

Buya - Buy and sell electronics, collectibles fashion apparel, phones, tools, coins, jewelry, cameras and everything else. Online marketplace and direct channel for small retail merchants and everyone else.

Company Representative

Thumbnail of user tallym
Tally M.
Typically does not respond to reviews

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