Terrible, terrible website. DO NOT USE!!!! Awful customer service, we waited one full month for the bunk beds to arrive only to have them arrive damaged! Then its going to take yet another one to two weeks to receive the replacement parts. Our children will then have been without beds for over a month getting close to 2 and that is absolutely unacceptable. I wish i had read the reviews online before completing the purchase with this awful website.

I ordered the Mission Youth Twin Over Twin bunkbed in Expresso. When it arrived, the finish was exact to the "Cinammon" finish on their website, even though the box was even stamped Expresso. It also arrived damaged in the box (with no damage showing on the box). I was told to email photos to Problems@yourhotcar.com to which I did and received this response:
"The finish that you received is correct. Thank you, BunkBeds.net"
That's it. Not great customer service!! I found the Controller's contact info on the BBB website and am now going that route. I'd stay away if I were you!

Crappy customer service. Poor communication. When an item was delivered defective and sent back with the transport company, they stuck me with the delivery bill and informed me that they will not be sending me replacement parts. They refuse to give me the name of a Supervisor or allow me to speak to one. Save yourself time and money and go somehere else!

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Alexis P. Well that's lame! You should report them to the Better Business Bureau, they might be able to do something..

9/24/10  •  Votes (0)

I ordered one bunkbed over futon with premium mattresses and when I saw they charged me for two beds, I call and am told to refuse the bed I did not want. Shipper insisted on me accepting the whole order or refusing it. As I would be charged for ALL shipping costs if I refused, I accepted it. They say they will correct it then they say I have to eat it or pay approx $200.00 to ship back to them a bed I did not order. I have to send complaints to Problems@YourHotCar.com to which the email bounces. Atlantic Furnature makes great bunk beds but if you order from BunkBeds.Net after reading this you deserve the hell you will end up with.