Build.com

They are scammers, they claim to offer a 90-day return policy, which is completely deceptive. I bought a dishwasher and as soon as we installed it, the device immediately started having problems, making a repetitive electronic noise every 15 minutes constantly. We requested a return since we were within the return period, and they replied that they could not accept the return because it had been installed. How were we supposed to know before installing it that the device would fail? Were we supposed to have prophetic vision? They are thieves.

I'm a contractor, they delivered a mini split instead of the shower base I needed, they couldnt/wouldn't send a replacement for another week or more, didn't even offer to expedite or some kind of partial refund for all the money they're costing me, and to top it off I have to bring the whole mini split system to a ups store if I want my refund processed

What a joke, lesson learned from wandering away from wayfair and trying something else.

A month ago items were sent to the wrong address and have yet to be picked up. No one answers my call - how? Why? I've even called the shipper to pick up and it still sits 7 hours away from me, or else I'd have driven it back to the warehouse myself. Such a shame because the front end delivery was excellent. Except to the wrong address.

The app is non functioning. I think that the people on the Chat lines are Bots. Given phone numbers with real people on the voice mail who never returned my calls. Delivery service is treble. Was not informed that 540 pound article was arriving until they were at my door. And then I had to get it from the truck on the street, down the driveway to my front door. No warning. It was a disaster. Lowes were terrific. Beware of this company..

No updates from Build.com regarding this delivery except one email over a week ago saying the item has shipped. Even though there was a place to input a phone for text updates regarding delivery. R&L Carriers delivered this to the bottom of the driveway and left a $2,500 refrigerator in the rain. Their website said they could deliver this to the bottom of the driveway despite their moto being "We ship anything, anywhere, anytime!" so we were actually prepared for that. However, in combination with no text updates this is super uncool. Lowe's delivered our oven and dishwasher to the front door. I will never use Build.com again.

Been on hold for over 45 minutes (second call about build's failure to email me 2 return labels) and still no answer. If you call to purchase, they answer immediately. They sent a shattered toilet basin that I was forced to dispose of. Still waiting for return labels for the other 2 parts. Still on hold...60 minutes later...

I ordered some extras drawer pulls for a project that needed just 2 more with expedited shipping $50. I also ordered the same drawer pulls through Lowes with a slow standard ground shipping (free) and the Lowes shipment got there the next day and the build.com order came a week later. Just a waste of money. Don't expect them to rush when the rush is needed, and paid for.

I went on to the website to order a refrigerator and freezer. I was told it was in stock and would be delivered within 4 weeks. I placed my order in November and am still trying to get my items. When I go on the website it's actually showing in stock but Ferguson is telling me I can't get it until March. I will never do business again with them or recommend them to anyone.

We ordered a vent hood and kept it in the box and wrapped in the plastic for three weeks until the kitchen was ready for it to be installed. When it was installed we then took off the plastic wrap and found that it had a small dent in the upper left. Build os refusing to replace it. Will never order from Buold again. Poor customer service. All other companies would gladly replace a damaged product. Very disappointed

Error on my part with shipping address. But how can you argue when address doesn't exist. Then they send response that it was delivered when the UPS tracking indicated that status changed to "return to sender". Then filing a claim or communication to them is difficult unless you want to talk with a CSR whom is reading from screens vs any resolution skills. Basically their response is: we ship, they said it delivered and you lost your product. They offer to file with UPS but you will pay for shipping. Estimate starts at 1/4 more of your order. Hmm sounds like a "no thank". I paid my stupid tax to learn not to use Build.com / Build with Ferguson. Always leave a positive. The photo of the non product was nice..

I purchased two lights and returned them two weeks later - unopened. I have confirmation from UPS that they were received and signed for. Build refuses to give me credit for both lights. I called three times and each time the 'customer service reps' said they'd look into this and get back to me. They didn't. I'm still trying to resolve situation through my charge account provider since Build thinks I should pay for lights I returned.
BOTTOM LINE: In my experience, Build.com is dubious and dishonest. STAY AWAY!

From a Pros perspective, they fairly routinely ship the wrong products. If you're a Pro don't expect actual Pro pricing. I've found several items that are the same or only a less than 2% discount. I've talked to my rep and he only said they did some restructuring.

There is better pricing elsewhere. Not worth the hassle.

I needed shower glass door. I made order online and I noticed it wasn't showing arrival date at all. I couldn't call them because it was after hours time. So I started to research and found out that build.com had very bad reviews. I started to freak out. It is true that it's nearly impossible to reach them over the phone but I used their chat on build.com and I got someone connected within minutes every time I was trying to get a hold of someone. I was told my order will arrive next Monday and to my surprise it did arrive on time and in whole one piece lol. The delivery person was kind enough to call me before he arrived and to bring the package right in front of my door. I am very happy, plus their price was ~20% less than other sellers.

I placed 2 separate orders from Build.com. One was a light fixture, and the other was a ceiling fan. The only issue I have was with the fan. It is listed and marked as oil rubbed bronze, but looks more like flat black. Since it is hung quite high, I decided to keep it, and it looks okay and functions fine. Did not attempt to return it, so I cannot comment on customer service.

I placed an order 08-04-2022 and languished for over 3 months only to be
Canceled without my permission, no prior notice given nor reason today 11-10-2022.

I complained to Build.com supervisor who told me 8-4-2022 order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund.

I told them this is bad customer service nothing to do with supply chain issues since
6 door knobs are in stock. I will wait for full refund before placing re order.

I have bought Brizo kitchen Faucet and soap dispenser from them two years ago and this week a Towel ring to match our bathroom Brizo faucets and I can't comprehend these negative reviews.

Heck, Amazon doesn't deliver as quickly as build.com did. I even mistakenly double ordered the towel ring, and they sent me an email that they cancelled one of them and were not charging for it.
The reason I went back with them this year is that I was so pleased with them two years ago.

I ordered a bathtub in May 2021, I need it for physical therapy reasons. They took my money immediately. Every two months, they moved the delivery date. Every time I called or emailed, they said they would get back to me but never did. I just cancelled today and hope they really do refund my over $3000. If they would have given me an honest answer, I would not be as angry.

I had to have an $1100 commode shipped 3 times, because the first 2 were delivered damaged. ½ plywood used for shipping a heavy wood vanity, but only about ½ of styrofoam for a porcelain commode.

Now, this week, after waiting 12 weeks, I receive the matching sink top. It came damaged. Further, the internal box, a Kohler box, was damaged before it was packed into the shipping box. Build.com KNEW it was damaged before they shipped it.
NOW according to Build.com, I have to wait up to another 12 weeks for a replacement. That's 6 months without my main bathroom because I wanted Kohler products.

Bought multiple items, had to return 1 and reorder which I did. HOWEVER, the reorder was shipped to a town a half hour away from me. Tried calling customer service, no one takes my calls or responds to email. AND my credit card is charged but I have no product. Going on day 3 now trying to reach them. Also they received my return- lets see if I have to chase them down for a credit. You can buy the same product at the same pricing elsewhere.

They are still showing selling merchandise on their website even though they do not have it in stock. Such a disappointment. We ordered and paid since march and till today they still do not have the item we ordered and paid in stock. Up to date June 2022, we have received 15 emails from them about they are sorry and delay for another months. They used to great company to deal with, this time they are such a dsisappointment.

Subsequent to placing an order for cabinets that were mysteriously in limber I eventually reached someone in customer service who could take action. Previous calls only indicated order was on hold but no one could tell me why. The customer service rep released the order and I eventually received the cabinets. Once opened, they were well worth the money and were of good quality. It is unfortunate that only one person at the company was able to help me as apparently this was a 'quick fix' at their end.

It is frustrating when you spend a a lot of money to hopefully get better quality. One of several purchases... an expensive toilet arrives smashed twice delaying your workers and contractor, then you are told you must dispose of the toilets on your own. My garbage company will not take them. So My handicap sister will drive me to the dump (she has a truck) where I, a 65 year old woman will drag them off the back of the truck... The customer service persons told me that she will make a one time exception! And refund the cost of the disposal... but that I must email her the receipt!... I wanted to say would you talk to or expect your grandma to do this Miss? Not her fault... but I probably won't be buying from Build for my Kitchen Reno which is next. ***Additional update edit added I am now having toilet # 4 shipped,#3 also crushed... they are again being sent through UPS! If this one is not perfect,, this is the end... the delay and hassle. USP TOOK BACK # 3 so I don't need to dispose of it. But Kohler WTH?

No issues in general with order - shipped promptly within 1-2 business days. However, I found the same item for lower price on HomeDepot or Lowes. The price delta was about $4 on about $50 &100 items. They refused PM saying that it is below their cost! That is unique reasoning...