Ive neva used them as my energy provider but theyre the one of the most appalling and unprofessional company of UK. Before I moved into my flat, another tenant was living there and he used britishgas. Its been 5years since hes moved out, and i still keep getting letters at my address under his name and account. Ive made several calls to them to inform them that the person doesnt live here for 5years and to stop sending me mails. Ive forwarded over 50mails by post to return to the guy at his new address but they seem to neva get it. They still send their engineer to check my gas supply every year and Ive told him every year the same thing, that i don't use them and theyve got to delete the details for the last 5years. I just can't believe how unprofessional they are. Its the most simplest thing to delete the account if the person has moved on or chase him whereva he lives as this kinda info is readily available anyway. But they can't do this one little simple thing. Im just glad i don't use them as a supplier. Neva can believe such appalling stupid service.