• BringFido

BringFido

Overview

BringFido has a rating of 4.33 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BringFido most frequently mention customer service, and pet owners. BringFido ranks 13th among Vacation sites.

  • Service
    47
  • Value
    46
  • Quality
    40

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.6%
Positive
7
Neutral
0
Negative
4
12
See all photos
How would you rate BringFido?
Top Positive Review

“Would not leave home without them”

Lisa M.
7/24/23

We love BringFido, it makes traveling with a 50-lb well-behaved dog so much easier. We don't have to call ahead to make sure they have a dog room, and that we can get one. Other sites even if you specify a dog, you still have to call ahead (no guarantees). The down side is you don't get any points for staying at the chain hotels. Sometimes the rules listed on BringFido are slightly different than when you get there (eg dogs not allowed on furniture; must be in crate). We have made at least 7 cross-country trips with them and we love it!

Top Critical Review

“Never book lodging with them”

Jennifer L.
8/15/23

Booked hotel through them and was charged. Hotel had reservation from BF but had not been sent any money, so charged me. BF just kept my money and never paid the hotel, so I was charged 2 x. BF refuses to refund because they say the hotel is not calling them back. Why would they? I paid them directly when BringFido kept the money from the reservation. Neat trick, to send the reservation without the money paid for it, have the customer pay twice, and just keep all the money without having to pay any of it to the hotel. Never again.

Reviews (103)

Rating

Timeframe

Other

Thumbnail of user lisa.millhous
1 review
0 helpful votes
July 24th, 2023

We love BringFido, it makes traveling with a 50-lb well-behaved dog so much easier. We don't have to call ahead to make sure they have a dog room, and that we can get one. Other sites even if you specify a dog, you still have to call ahead (no guarantees). The down side is you don't get any points for staying at the chain hotels. Sometimes the rules listed on BringFido are slightly different than when you get there (eg dogs not allowed on furniture; must be in crate). We have made at least 7 cross-country trips with them and we love it!

Products used:
Hotel reservations. You have to pay to upgrade to free cancellations, but they have been good when we made a mistake and called them immediately even without the upgrade.

Service
Value
Returns
Quality
Thumbnail of user jenniferl3341
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Booked hotel through them and was charged. Hotel had reservation from BF but had not been sent any money, so charged me. BF just kept my money and never paid the hotel, so I was charged 2 x. BF refuses to refund because they say the hotel is not calling them back. Why would they? I paid them directly when BringFido kept the money from the reservation. Neat trick, to send the reservation without the money paid for it, have the customer pay twice, and just keep all the money without having to pay any of it to the hotel. Never again.

Products used:
I stayed at the hotel, was charged 2 x. Your site only let me upload one of the charges, not both. BringFido never paid the hotel, just kept the money I paid them, so hotel charged me again and BringFido will not give either the hotel or me the money, just kept it.

Service
Value
Returns
Quality
Thumbnail of user pauliewog63
2 reviews
0 helpful votes
October 8th, 2023

If you use Bring Fido be warned. If you do not talk with an agent, you reservation, it is useless and you loose your money, i.e. I just lost 525 dollars.

Tip for consumers:
na

Products used:
na

Service
Value
Shipping
Returns
Quality
Thumbnail of user leslsyj
1 review
0 helpful votes
August 27th, 2021

BringFido helps me plan vacations that can include our dogs. It is so nice to have an app that has done the work and shares info on what each dog friendly hotel or vacation spot requires. This app makes traveling with "man's best friend" an enjoyable experience.

Service
Value
Quality
Thumbnail of user mariskae
1 review
0 helpful votes
December 30th, 2022

Useful resource site for seeking out pet-friendly locations, especially when traveling. Wish there was more user content.

Tip for consumers:
Good for initial sense of pet friendly destination

Products used:
Information resources for pet friendly dining in city I was visiting

Value
Quality
Thumbnail of user dianaf375
1 review
0 helpful votes
August 5th, 2021

We LOVE BringFido! I use the app multiple times each day we travel. They have never steered us wrong, the reviews are really helpful and the customer service is excellent, even saving me from some mistakes I've made when booking. We travel with both our dog & cat and I really appreciate that they indicate places that accept cats as well as dogs. They also have negotiated excellent rates. Travel would be really difficult for us without BringFido - they make it easy!

Thumbnail of user nicolew1779
1 review
0 helpful votes
February 9th, 2023
Verified purchase

This site worked great to find and book a hotel where I could bring my dog. Super easy, their prices were same as the hotel website, and their recitation of the hotel pet policies was spot on. Great resource!

Tip for consumers:
Prices were the same on the site as on the actual hotel website. The policies they gave for the hotel pet policy was accurate.

Products used:
Service to locate and book dog-friendly hotel room

Value
Thumbnail of user srayr
1 review
0 helpful votes
February 18th, 2023

Enjoy using app for restaurants and lodging. Definitely saves time instead of calling around. Just wish other pet owners would update/give more reviews. Some reviews are old.
APP: BringFido

Tip for consumers:
Gives you lodging in the area and restaurants in the area that accepts pets. Very helpful!

Products used:
App: BringFido

Thumbnail of user annec891
1 review
0 helpful votes
December 13th, 2022

We have relied on Bring Fido to find places to stay with our Golden Retriever a lot! Always reliable, reviews are accurate and helpful, rates quoted are good and perhaps my favorite thing about the app, it saves a whole lot of time that would otherwise be spent contacting accommodations to find out whether they would allow our dog to stay, whether they had a pet fee, if so, how much it would be etc. etc. Love Bring Fido!

Thumbnail of user deborahm2825
1 review
0 helpful votes
May 21st, 2023

Couldn't find useful level of specificity for search terms to find lodging near Sequim, WA. Bring Fido made it a breeze.

Thumbnail of user marthad863
1 review
0 helpful votes
October 3rd, 2022

This website/mobile app is indispensable for anyone with pets. We've used it traveling from Maine to Florida when needing a place to stay overnight when we're not even sure what town we'll stop in. It finds pet friendly accommodations and you can book directly through the app. We've also used it to find pet friendly restaurants and it is similarly helpful. Honestly one of the most useful apps you could have.

Tip for consumers:
Just get the mobile app. You’ll be happy you did. I tell anyone who travels with pets.

Products used:
Per friendly accommodations

Value
Quality
Thumbnail of user lisap2138
1 review
0 helpful votes
January 9th, 2022

We used BringFido for our first road trip with our dog and they were so helpful! Great customer service - we booked hotels last minute both ways, and the agent made sure that our bookings went through. Online reviews from a pet owners' perspective were super helpful. We will definitely use this company again in the future and we recommend it to anyone looking to travel with a pet!

Thumbnail of user jocelyns153
1 review
0 helpful votes
April 16th, 2023

I booked a hotel using Bring Fido and an error message appeared on their website. I clicked continue and the website booked the same room twice. No one has been able to resolve this and I need a refund for the double booking that was completed due to the error message on their website. I keep getting told it will get done and doesn't. So frustrated.

Thumbnail of user kenitac
1 review
0 helpful votes
July 3rd, 2022
Verified purchase

I am so greatful for this site as it's convenient and easy to use! It lays out good information for each location to include other user reviews. Not having to call ahead (mostly) to a hotel to see if they allow pets (even cats!) is really nice.

Products used:
Website

Service
Value
Returns
Quality
Thumbnail of user marilynb741
1 review
0 helpful votes
July 4th, 2022

Worst choice I ever made. They are fueled by Expedia. Cancelled 1 day before, and AmEx found they have this right. Awful, awful & awful! Don't ever use them! Sorry I even thought I'd be refunded my money. Worse choice! Stay away! Warning! Poison!

Tip for consumers:
Warning Re: No refunds!

Products used:
None. I tried to cancel a stay at Showboat casino and unable to get a refund. :(

Service
Value
Returns
Quality
Thumbnail of user denisem1980
1 review
0 helpful votes
April 3rd, 2023

Bringfido is our go-to source for choosing places to stay as we travel back and forth from Texas to the northeast. We've also found some spectacular dog parks, too! We did hVe to change our travel plans in one instance and customer service went beyond the extra mile to work with us to change our hotel plans. Bringfido deserves everyone of those 5 stars!

Tip for consumers:
It's pretty straightforward.

Products used:
Bringfido lists pet friendly hotels, restaurants, and dog parks.

Service
Value
Quality
Thumbnail of user lizl257
1 review
2 helpful votes
April 20th, 2022

This site is not reliable at all. They do not stay up to date with hotel policies, which change often. I had booked a non-refundable trip through BringFido. Turns out the hotel was NOT pet friendly, and 2 days before my trip Bringfido just told me "Well, you don't have to bring your pet and you can still stay at the hotel since it's non-refundable." Why on earth would I have booked through BringFido if I wasn't bringing a pet.? They also told me if I canceled, I would have to pay the nonrefundable cancellation fee. I had to fight with them for weeks to get my money back for THEIR mistake on not staying up to date on hotels policies. Needless to say, did not get to go on my trip and the hassle was not worth it at all. They were unprofessional about the whole thing.

Service
Value
Quality
Thumbnail of user brittneyh75
1 review
0 helpful votes
June 23rd, 2021

This site was extremely helpful when we had our first vacation road trip with our pitt/lab mix. We found an excellent place to eat that pampered our dog, as well as very competitive rates and clear cut pet rules for hotels. I wish I had started here instead of using the "pet friendly" feature on another hotel search site only to be hit with large fees at check-in. The customer service rep even confirmed with the hotel for me since we were arriving late. I'll be using BringFido from now on!

Tip for consumers:
reserve through them and not the hotel!

Products used:
Booked a hotel through the site, and found restaurant to eat at.

Service
Quality
Thumbnail of user lauras2945
1 review
0 helpful votes
June 21st, 2022

Dissappointed with the recommendation of this hotel. It is in a rough area of town. There is a semi truck service on one side of the hotel. Some of the fencing around the facility has barbed wire.

Thought this would be a site I could trust to put us in a good safe hotel.
Inside looms ok as long as I dont go outside

Products used:
Hotle res

Value
Quality
Thumbnail of user ericb2503
1 review
0 helpful votes
April 9th, 2023

We are traveling cross-county and we are bringing Fido along!

Actually, his name is "Howie" and we are bringing "BringFido" along with us!

This pet-friendly website/app is nothing to "bark" at:

BringFido is indispensable when traveling with a four-legged friend!

I found the best places to stay!

I give "BringFido" five bones!

Thumbnail of user deborahb2423
1 review
0 helpful votes
October 28th, 2022
Verified purchase

I have used BringFido on multiple occasions in multiple different States while on the road vacationing to identify hotels and restaurants with the best pet friendly experiences. The reviews on the website have always matched my own personal experience. I even booked a room in Cody, Wyoming through the website while on the road out of Yellowstone National Park! It was an excellent pet-friendly hotel experience.

Products used:
hotel reservations and restaurant recommendations

Service
Value
Thumbnail of user allenn93
1 review
1 helpful vote
May 18th, 2023
Verified purchase

I used BringFido for a short-notice booking in San Diego. (I cancelled another booking, with another provider, but that's another story.). So I booked a room with BringFido. I assumed, buy definition, that it would be a pet friendly room, but after booking a non-refundable room, I received a confirmation that said this: "Guests with pets must call *******436 prior to booking to verify availability of a pet-friendly room or risk not being able to check in with a pet and/or incurring any associated cancellation penalties." WHAT! I called and luckily the room WAS pet friendly, all rooms were, but this was AFTER I booked. So I don't see the benefit of using them, as ALL travel site can book friendly rooms you must can to confirm. NOW here is the really BAD part, after booking I learned that MANY other booking sites had the SAME room $40/night cheaper. BringFido was the most expensive rate. Oh yeah, there is more. So I arrived to check-in, but they DIDN'T HAVE OUR ROOM. After 15 minutes of confusion, turns out they spelled our name wrong when booking. I checked my BringFido account and all was spelled correctly, so it was THEIR fault.

So, I will NOT be using them again. Just use any other travel booking site, and check "pet friendly room." Its at least as good and most likely MUCH better.

Service
Value
Quality
Thumbnail of user lindag2525
1 review
0 helpful votes
March 29th, 2022

I used BringFido.com to purchase two overnight stays for a long road trip I was going on because obvi I was bringing my dog and needed pet friendly accommodations. Super easy to find hotels on my route. Before booking, I checked the hotel company website and the prices weren't that far off. The only difference was BringFido was non refundable. I didn't think the trip would be cancelled so I booked through them. Unfortunately the trip was cancelled so I wasn't able to get my $ back. No big deal as it's not a huge amount. Thankfully I booked the longest stay through IHG since I'd get points and with my company discount it was actually $200 cheaper (BringFido said it would be close to $900 and IGH was close to $700 and I wouldn't be charged if plans changed THANKFULLY) my question is where does the $ from the cancellation go? I sure hope it goes to a local animal shelter

Service
Value
Thumbnail of user stevew1487
1 review
2 helpful votes
May 22nd, 2021
Verified purchase

We are HUGE fans of BringFido and have used its services at least half a dozen times in the past couple of years. We have occasional interstate commutes. Never sure where we'll want to spend the night when we take off in the morning. After we decide in the afternoon, we call BF and they get us squared away.

Most hotels say up to two dogs. We have 3, and the BF agents always get us an exception.

It has been a 100% excellent experience using BringFido.

Products used:
Travel services - hotel reservations.

Service
Value
Quality
Thumbnail of user andyo110
1 review
0 helpful votes
June 1st, 2023

BringFido used to be a great site that had really good and accurate info. Whoever had it must have sold it to a nameless/faceless/dogless entity that does virtually nothing. The national chains on here must pay for it, and the information local restaurants is generally unreliable.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user chasef18
Chase F.
Typically does not respond to reviews

How do I know I can trust these reviews about BringFido?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about BringFido?