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BoxSupport has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. BoxSupport ranks 80th among Computer Repair sites.
Excellent company. Helps people anytime they need computer support. You can call in as many times as needed to get help.
My 92 y/o dad signed up for this online computer support service, I'm not sure how he found it but it was probably one of these ads that we all receive multiple times a day. I think he thought it would automatically fix his computer as he didn't know how it worked. I pay all his bills and by the time I realized what he had done, almost a month had gone by. I called customer service to see how to cancel his subscription which was 224$ to sign up then a 25$ a month fee for a one-year contract. I was told there was a 100$ cancellation fee. I asked if they could waive it since my dad was elderly and he hadn't used it nor did he know how it worked. They said it was an agreement he signed and it could not be broken without paying the fee. When I tried to argue that they had received 224$, he was elderly and they hadn't had to do anything and couldn't they be flexible, the agent got a little huffy with me and said that most of their customers were elderly and that he had signed it. I wasn't asking for the initial sign-up fee back, just that he not have to pay a cancelation fee. The cancellation policy online states that a refund could be received within 7 days if no technician had been sent out or the computer hadn't been remotely fixed. It had been almost a month. So, 324$ for 10 minutes of phone time. Not a bad hourly wage.
Excellent company. Helps people anytime they need computer support. You can call in as many times as needed to get help.
Box Support did everything they promised they would do. They fixed my computer and removed the virus that was on there. It is running much better now. I have called them several times since the initial setup and they are very courteous and helpful.
My 92 y/o dad signed up for this online computer support service, I'm not sure how he found it but it was probably one of these ads that we all receive multiple times a day. I think he thought it would automatically fix his computer as he didn't know how it worked.
I pay all his bills and by the time I realized what he had done, almost a month had gone by. I called customer service to see how to cancel his subscription which was 224$ to sign up then a 25$ a month fee for a one-year contract.
I was told there was a 100$ cancellation fee. I asked if they could waive it since my dad was elderly and he hadn't used it nor did he know how it worked. They said it was an agreement he signed and it could not be broken without paying the fee. When I tried to argue that they had received 224$, he was elderly and they hadn't had to do anything and couldn't they be flexible, the agent got a little huffy with me and said that most of their customers were elderly and that he had signed it.
I wasn't asking for the initial sign-up fee back, just that he not have to pay a cancelation fee.
The cancellation policy online states that a refund could be received within 7 days if no technician had been sent out or the computer hadn't been remotely fixed. It had been almost a month.
So, 324$ for 10 minutes of phone time. Not a bad hourly wage.
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