Boots UK

Where so I begin?
1. Impossible to amend delivery pre paid date few min after you made an order. Boots still lives in 90s not 2023 when you can change your order date. Even with Royal Mail you can…

2. Super bad and constantly crashing app that does not ever work

3. Customer service with zero empathy and readiness to help

Site is ok but the search option is very poor.
Please could you also offer online meds to your customers as Lloyds do.

Echinacea is a winner, I don't like pills and a colleague suggested I tried this as I had two colds in as many months and its a liquid format. I started taking this each day over the past month and I do feel like I am improving. It also tastes quite good. One side effect I am not complaining at is I do not have an appetite its almost as if the Echinacea is a form of appetite suppressant. I am not complaining as this is a good part for me as I also have an under active thyroid and weight is a constant problem. I give Echinacea a big thumbs up.

Placed an order for a little under £300 worth of goods

Was told all bar one item was posted under a particular tracking number

Parcel with that number arrived - it had three bottles of shampoo in it and nothing else

Used their Virtual Assistant, it told me to wait until the other parcel with the last item arrived, in case the rest of my order was in there

Second parcel arrived, it only contained one item

Contacted Boots customer care to ask when I could expect the rest of my order

Boots customer care advised that they would take up to 21 days to carry out an "investigation" before they decided whether or not to "authorize" giving me either the items I'd paid for, or a refund

Now I'm out almost £300, Boots is holding onto my money, and their lack of a timely a d reasonable response means I don't even have the funds to go elsewhere to get what I need

Fortunately I did pay by credit card and as it was over £100, I'm covered by Section 75 of the Consumer Credit Act

I will not be using Boots again, and strongly recommend other customers avoid this untrustworthy, unreliable company

I ordered online for click and collect and was shown my closest store and days I could collect. Turns out that store is closed and there was apparently no way to change or cancel the order.

Boots Boots Boots...the new low they strive to sink to is never ending...bought a mascara for my wife which was placed in the wrong location and ended up with the wrong colour. Tried to exchange it at the abysmal store in Kingston Park, Newcastle but apparently on the back of the receipt, that is after you buy the product, it says make up is not returnable...how many of us read the back of the reciept after purchase. Called 'customer care' and they are just as useless as the store. Absolute and utter disgrace. Tried to call the store manager but the store phone number asks you to go to the national 'customer care'...absolute disgrace which proves why we abandon physical stores...and soon Boots

My daughter placed an order for two electric toothbrushes, a hairdryer and shampoo ( 192 pounds!) for the delivery date of the 19th September 2023. I was staying with her then, and waited the whole day for the delivery. It did not arrive and has never come. We phoned Boots that evening and were told we had to wait 24 hours before reporting it.
We phoned (20th) the next day and were told it had been delivered. It had not. I had also been in the day of the 20th as we were expecting various deliveries, and I kept checking if we had received any deliveries.
We emailed and phoned again and were told we had to wait 72 hours before an investigation could be logged.

The Royal Mail had a photo on their system showing delivery. It was a photo of a building area not anywhere in our building. We sent an email including their "proof of delivery" photo and photos of our building showing how it could not possibly be our building, so it could not be used as proof of delivery, instead, it was proof that it had been incorrectly delivered.
After numerous emails and telephone calls, We were informed on the 7th of October that the Royal Mail had investigated and concluded that the parcel had been delivered. Boots's contractual requirements had been met, and we would not receive a refund.

I am distraught and disappointed. The fact that the Royal Mail photo was not of our building, there was no option to have a signed delivery for a high-value item, and it is Boots who has a contract with Royal Mail for delivery, not us; how could they conclude that their contractual obligations had been met. This is a large sum of money to lose as Boots, who has a contract with Royal Mail for deliveries as their carrier, are failing in their "contractual requirements in relation to this order" as Royal Mail did not deliver the parcel to the correct building which resulted in us not receiving our parcel at all. We should not bear the consequences of their mistake.

Boots suggested we "contact your local authorities if you believe the parcel has been stolen from your property". We cannot do this as the authorities would conclude that the parcel was never delivered to our building based on the photograph provided by Royal Mail and an examination of our building. It would be evident to any observer that they were not in the same building.

Date of experience: 19TH September to October 07,2023

Boots are very reliable and provide great customer service. I've ordered from them on numerous occasions. On one order a parcel went 'missing', or so the courier claimed. Boots were very apologetic and sent a replacement straight away!

I really recommend they change their courier service though.

Boots (www.boots.com) Cheapest Electrical Goods in UK?

Boots is the largest chain of British pharmacy and health stores. Its presence on every major High Street reassures parents and provides a reliable source of over-the-counter-medicines, prescription drugs and cosmetics.

What surprised me was finding out that they also had an online business selling electrical goods and kitchen equipment. Our dishwasher had died and after some research we decided to buy a Bosch. The cheapest price available was online from Boots.com http://www.boots.com/en/Electrical/Boots-Kitchen-Appliances/

There is a downside – you have to phone in the order and fight on the phone not to finance the deal or have an extra monthly 'everlasting replacement insurance' added to the bill. It took 10 minutes of heated arguing to tell the bloke that 'NO I DID NOT WANT THAT!' (If you did the maths you were buying a new machine every 3 or 4 years and a dishwasher usually lasts nearer to 10) Besides, Bosch already offer a 2 year guarantee.

Finally he gave up and we paid by debit card and got the dishwasher of our choice delivered at the best available price and for about 10 quid extra they took the dead machine away. Great.

PS – After installation Bosch contacted us and offered an upgrade to a 5 year guarantee for 80 quid – which is tempting…

There are lots of other good things about Boots:

BootsWebMD symptom checker
http://www.webmd.boots.com/symptoms/default.htm?langId=-1&storeId=*******&catalogId=*******

You can sign up for a variety of health newletters.

For shift workers, insomniacs, vampires, and other night owls you can use the site to find pharmacies open at midnight.

And health and beauty tips as well – (so glad I'm a bloke). Just in case you need to know:

Fuzz Free and Fabulous: How to Epilate your Legs at Home http://www.boots.com/en/Fuzz-Free-and-Fabulous-How-to-Epilate-your-Legs-at-Home_*******/

How can you live without knowing stuff like that?

Deliveries have been quite slow, and have also made a couple of packing mistakes on my orders.

Recieved goods some 16 days later, but products where fine