Bodybuilding.com

I ordered 4 items in December 2022, I received three and one I have never received till today April 2023! I contacted them more than 4times all unsuccessful and no reply.
By the way the product was the most expensive item on my order. Never received it or money back either. Its hard to communicate with them since they dont have a live support at all. Not sure what to do. I can never ever order for such a site

Worst customer service ever
Item delivered (tub of protein powder) by Evri damaged (by dropping into my garden onto a path). Contacted BBW and relatively easy to return and get a replacement. But replacement was the same damaged item in a new box. Now can't get a reply from BBW through phone, email, Facebook messenger or Twitter. Been trying for 4 days now.

Bodybuilding.com has terrible service:
Bodybuilding.com; Well, when you initially ordered it, it was not on backorder. Then we ran out so quickly, we could not fill all the orders. We had to remove the product until we have more. Me: It was on backorder when I placed my order!
Jeff ford says:
On occasion you have better deals than GNC, but you always have the worst service...
Jeff ford says:
So, is it on backorder or is it discontinued? I still want the order
Lethal Lynsey says:
It has been discontinued for now until we have more.
Jeff ford says:
When you say you had to remove it until you have more, that implies it is not d/c'd So, am I going to get it at a later date?
Lethal Lynsey says:
We should be getting more, yes. But we list the item as discontinued when it is going to take awhile to be restocked. That way people are not waiting forever on a backordered item.
Jeff ford says:
What about a substitute product?
Lethal Lynsey says:
If you would like to place an order for a different product, that would be perfectly fine. (Duh!)
Jeff ford says:
Please don't use words like "forever"... what does "forever" mean?
Lethal Lynsey says:
So a customer is not waiting more than 1 month.
Jeff ford says:
I know I could place an order for another product, but what about the "pull you in" deal on this one? Something similar?
Lethal Lynsey says:
One moment please.

Lethal Lynsey says:
I do not see any other proteins that have a Buy 1 Get 1 Free promotion. But you can purchase the 2lbs in the Phase 8.

They also said they were going to send me an email to cancel the part of the order that is "discontinued", which coincidentally happened during my conversation with customer service... but I have yet to receive the cancellation for the second order that I placed 60 secs after the first one for my daughter 3 days ago? I think I am going to go back to GNC. At least they have a true customer service dept...

This company absolutely has the worst customer service on the planet. USPS says the package is lost but bodybuilding.com is not satisfied with that. They want to wait a full 3 weeks before addressing the situation... this is the second time this has happened and I still gave them another chance. The first time they billed and shipped items I did not purchase. Not anymore! Buyers beware.

Worst supplement company out there. It's literally impossible to reach anyone in customer service. The service number directs you to an online chat with a freaking robot so you have no clue what's going on. This place should be out of business.

They do not have any customer service. Just a chat bit and FAQ's. My membership perks recently stopped working so I have to pray the bot can help clear the shipping charge and now the workout app won't acknowledge my membership. There is nobody to talk to about this.

This company used to provide quality products and good customer service. Recently they have decided to rip off their customers and send them bad products and not send all of the products that are ordered. When you contact customer service you are ignored, your money is not refunded, your products are not replaced. After filing a complaint with a better Business bureau they do not respond to that either. Be very wary of your money. You can find their products in other places that will actually provide you with a much better service.

Customer service quality is really poor. I waited 2 weeks to have any kind of response.
I do not recommend.

Re: order Order Number: *******755
Tracking number: 1LS**************
Order never received.
Your tracking system is misleading/very disingenuous. I will give you a great but false delivery date (only with the intention to attract clients), but then You will get a different ETA every day.
Very dishonest if you asked me.
Absolutely terrible experience.
I thought it would be nice to use other companies instead of Amazon but boy was I wrong. Avoid company at all cost.

Items were delivered to the wrong address and the post office told me it was returned to sender due to undeliverable address. I showed bodybuilding.com and still no refund.

Waiting since Christmas 2022 for a single product. You cant get anyone on the phone and wont refund the purchase. And the Live Chat is useless. Find another sight to purchase from.

Pay for promised shipping, then add 3 weeks. Shop in store or at another venue. When I reached out to customer service, I got the impression that the order hadn't been processed... they blamed it on high volume/covid. Fine, just don't promise and charge for a delivery date. Last order for me.

I paid extra for a faster delivery (estimated time line was 1-4 days). It arrived 8 days later and for most of that time I had no idea where my items were. When I reached out to ask about this they told me it had only been a couple of days. For reference here, I ordered this on the 11th and I was asking about it on the 18th of May, so no holidays to delay the order. I asked for a refund and I got ghosted, but my items arrived the next day.
My advice for the next guy/girl: Order through Amazon, bodybuilding has gone down the sh1tter.

I bought a weight set here and it was missing parts on arrival. Bodybuilder refused to help and referred me to the manufacture. What a hassle. Don't sell a product you're not willing to support.

Placed a $130.00 order a week ago and was quickly sent an email stating one item was on back order. They asked me to reply to the email stating whether I wanted to wait or cancel. I replied cancel. Then nothing! Total silence. They still have my money and several email inquiries to them have been unanswered. The chat assistant was useless. At this point in time I DO NOT RECOMMEND PURCHASING ANYTHING FROM THESE PEOPLE.

UPDATE. Several weeks later the order arrived even though I tried to cancel it. Then to top it off I was sent the shipping bill….almost $60.00 CDN. They have never billed me before for shipping. I will not be ordering from them again. Again I cannot recommend this company.

I've had some products purchased form them and then canceled my subscription. After this, the company has been non-stop emailing me about a subcription that I have and is currently out of stock. For a whole year.

I've contacted them multiple times only for them to tell me what I already know - I have no account with them and I have no subscriotions with them. Still, for a whole year and currently, they continue to email me with "Your Subscribe & Gain Item is Out of Stock" offering other products.

Every single time, I contact their support. By now, they simply close my tickets without even replying and... yes, continue to email me that spam. I've requested for them to delete my data, which they seem to ignore too as they continue to email me again and again.

Thus the 1 star, for a completely horrible view of their clients or ex-clients (they seem to be confused as to whether I have an account) and mishandling of user data, unsolicited spam, and GDPR breaches. Sadly, they are US-based so they don't seem to care about user-data legislation present in Europe.

Bad company cancel my order, they canceled my order without saying the reason they just said they can't sell to me, I researched another company that sells the same product called dps, they gave me a shaker as a gift for the first purchase, and the prices even better, in bodybuild I paid 389$ in dps I paid 340$, I don't indicate bodybuild, only name

Bodybuilding.com is trustworthy and offers vitamins and supplements at very reasonable prices. They also have a great community for advice and support, where you can share your health journey with others on the same track as you are. I've tried to find better vitamin and supplement deals, but I still haven't found one.

No products for several months. No Universal Nutrtion products for months. Customer service keeps writing copy paste messages that usually it takes 14 days. They have no explanation!

Can't call or email customer support only virtual assistant WTF!...

They delivered over a week after the day they set for delivery - they will take your money and wont refund the $11 it costs to ship returns - horrible customer service - they have no interest in being fair or helpful - deleted my account

I have been ordering through bodybuilding.com for years now. Recently, the quantity of product in the pre-workout has decreased. It's not even half way full. When I emailed to complain he compared the reason why it's empty to bags of chips. I can pay the same price for more pre workout at GNC. I will no longer order from here.

I have tried to contact customer care for the past week and nothing! When you call the number, it has a automatic recording that doesn't allow you to move forward. All it does is automatically tell you to contact via the online help and then it hangs up. WHAT ON EARTH ARE YOU ALL DOING! Sitting on your behinds and not doing anything! You can't even operate a stupid website the we all like to have operational 24hour/7days a week! FIX WHAT EVER YOUR BEHINDS NEEDS FIXING AND LET US CUSTOMERS TALK TO A LIVE AGENT INSTEAD OF A ROBOT! OR ON THE PHONE! AND ALSO RESPOND AND FIND OUT WHERE ARE ALL OF OUR SHIPMENTS ARE AT! EXECS GETS PAID TO DO WHAT? I WONDER?