Bank of Montreal

BMO will let others take money out of your account and not return it even if the card is reported stolen.

Reaching BMO here in Kanata is a plague. They do not answer the phone (I once waited three hours then their line hanged up). There is a possibility to send them electronic messages and they promisse a reply within few days: I left three messages and never got replies... Never! So my only way to contact them was to go to the branch here on Hazeldean Road. Frustrated by this, I decided to close my Master Card account. Well, I went there, sat with a lady, and she did everything to close the account (supposedly). Yet I kept receiving statements claiming I owe money (interest on interest for a non-existing amount). I went on site another time and asked to reach the Ombudsman so this account gets officially closed. The lady I met told me she would do all necessary steps to definitely close the account, no need to reach the Ombudsman. It took a solid 15 minutes before I was finally free to go. Well, I still receive statements! The account is not closed. I will not bother going there another time: they just don't have the competency to close the account. This is a shame for a Canadian Banking business. I shall never do business with BMO, never!

I successfully passed three phone interviews, and a 4th in-person interview was scheduled in town. I took public transportation to get there (~1 hr) and arrived 30 mins early. A message was left with the interviewer, and at the appointed time asked security to call up again. It was later learned that the person I was to interview with had a sick child that morning, and had asked the recruiter to contact me to reschedule. I never got a message and wasted an entire morning commuting and waiting on one interview. I finally got a half-assed apology via email from the recruiter mid-afternoon. I rescheduled the interview and it went really well, but I did not hear back for over 3 weeks, at which time I was told the position was placed on hold. One would think that a candidate who had made it through to both hiring managers with great feedback would have been called and told this information, rather than having to call this. If the company operates in any fashion as the recruiting practice, I am probably lucky I did not end up working for a dysfunctional company.