• Blindster

Blindster

Overview

Blindster has a rating of 2.95 stars from 3,582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blindster most frequently mention credit card, bottom line, and second time problems. Blindster ranks 4th among Blinds sites.

  • Service
    144
  • Value
    152
  • Shipping
    148
  • Quality
    150

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
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What reviewers want you to know

Positive highlights

  • Love the privacy without the slat holes on wood blinds.
  • Thank you for the quality products at a reasonable price.

Critical highlights

  • 5" too short on width measurement even though I stressed to customer service that this had to be corrected.
How would you rate Blindster?
Top Positive Review

“Thrilled to find this company”

Melissa H.
1/11/22

We moved into new build home with no window coverings, so I was on the search for window treatments for most the windows in my home. I searched/got estimates from both local and online businesses. I stumbled across a blog that mentioned they used Blindster for their window coverings and it was stated that she was pleased with this company and that they had great prices. I did a bit of my own research and eventually decided to give this company a try. The first room I ordered for was our master bedroom. I ordered Roman blinds. I was very pleased with the amount of options and fabrics they had to choose from and their prices were very reasonable. I pulled the trigger and order 4 blackout Roman shades which I am pleased with. Since then I have ordered window coverings for my entire house, a combination of Roman and solar shades. The quality is great, even compared to local window treatment companies who are much more pricey. What truly sets this company apart is their customer service, it's top notch and I truly appreciate this! They are prompt, helpful and deliver on their promises. I am now a loyal customer and tell all my friends and family about them. During my process to obtain window treatments there were a few delays and a broken shade but Blindster makes it right for their customers. I'm thrilled I found them! Thank you Blindster for your products and commitment to quality customer service.

Top Critical Review

“Ordered 5 Solar Shades”

Alan H.
2/21/24

Ordered 5 solar shades. Website says: "One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows". Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn't send them unless I paid extra. I told them I won't be a returning customer and I would let everyone know why. On their website you'll find the following statement from Kyle Cox the Founder and CEO: "Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; "We don't just want customers today…we want customers for life!" Hey Kyle! I was a returning customer. You didn't meet my expectations. I'm not Happy! And you just lost me for Life!

Reviews (3,582)

Rating

Timeframe

Other

Reviews that mention popular keywords

wood blinds (157) customer service (573) quality product (70) quality blinds (47) custom blinds (40)
Thumbnail of user michaele2648
1 review
0 helpful votes
March 7th, 2024

A small plastic part broke off. Maybe worth $2.00
Factory solution was buy a whole new blind.
Now I'm stuck with blind that doesn't work!

Tip for consumers:
A bit of research would have saved me lots of $'s

Products used:
Manual lift/drop Blind

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanhanel2064
1 review
0 helpful votes
February 21st, 2024

Ordered 5 solar shades. Website says: "One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows". Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn't send them unless I paid extra. I told them I won't be a returning customer and I would let everyone know why.

On their website you'll find the following statement from Kyle Cox the Founder and CEO: "Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; "We don't just want customers today…we want customers for life!"

Hey Kyle! I was a returning customer. You didn't meet my expectations. I'm not Happy! And you just lost me for Life!

Thumbnail of user lauram3946
1 review
0 helpful votes
January 16th, 2024

Ordered 2 blinds on January 4th t is now January 16th and they haven't shipped. I was told they haven't cleared customs. Never realized they were being imported from Mexico. I hope that when they finally show up they are satisfactory

Thumbnail of user melissah31
16 reviews
35 helpful votes
January 11th, 2022
Verified purchase

We moved into new build home with no window coverings, so I was on the search for window treatments for most the windows in my home. I searched/got estimates from both local and online businesses. I stumbled across a blog that mentioned they used Blindster for their window coverings and it was stated that she was pleased with this company and that they had great prices. I did a bit of my own research and eventually decided to give this company a try. The first room I ordered for was our master bedroom. I ordered Roman blinds. I was very pleased with the amount of options and fabrics they had to choose from and their prices were very reasonable. I pulled the trigger and order 4 blackout Roman shades which I am pleased with. Since then I have ordered window coverings for my entire house, a combination of Roman and solar shades. The quality is great, even compared to local window treatment companies who are much more pricey. What truly sets this company apart is their customer service, it's top notch and I truly appreciate this! They are prompt, helpful and deliver on their promises. I am now a loyal customer and tell all my friends and family about them. During my process to obtain window treatments there were a few delays and a broken shade but Blindster makes it right for their customers. I'm thrilled I found them! Thank you Blindster for your products and commitment to quality customer service.

Tip for consumers:
Make sure oversized blinds are securely packed

Products used:
Everything I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnn2131
1 review
0 helpful votes
April 15th, 2022

Other than low quality instructions and low quality screws, no issues. Shade seems to work as expected.

Thumbnail of user lizc384
1 review
0 helpful votes
October 18th, 2022
Verified purchase

Perfect blinds! My husband was able to install the blinds quickly and easily with the supplies included and a drill. I love the color and they work exactly as I was hoping. I highly recommend Blindster and will buy from them again for my bedrooms.

Products used:
https://www.blindster.com/shades/cellular-shades/cordless-light-filtering-top-down-bottom-up-single-cellular-shades

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesa3254
1 review
2 helpful votes
May 28th, 2023

Poor quality blinds overall. Lots of breakage issues:
- blinds are very heavy and won't go up without supporting with one hand (action itself is terrible and often won't stay in place)
- which results in the thin end caps bending and breaking constantly
- adjusters break and strip on a regular basis

On top of all that, their customer support page tells you to contact them for parts, but after a week they respond that they don't even have parts available and send you to a 3rd party site that does not list ANYTHING for "Blindster".

Tip for consumers:
Blinds are disposable and vendor doesn't support their products

Products used:
Faux wood blinds

Service
Value
Returns
Quality
Thumbnail of user lindal3628
1 review
3 helpful votes
May 12th, 2023

I ordered four blinds from Blindster. They were permanently wrinkled and uneven. Very ugly. Blindster's response was ridiculous.

Products used:
Blinds

Service
Value
Shipping
Returns
Quality
Thumbnail of user aquam6
1 review
2 helpful votes
January 23rd, 2021
Verified purchase

Maybe it's just me, but my experience with Blindster has been fantastic. I gotta admit, i was a little concerned spending as much as we did, knowing that Blindster policy was to only replace one set of shutters if the measurements weren't correct.
I sent in the original measurements and had some communication with customer service making a minor adjustment (which still was a bit concerning).
The shutters arrived EARLIER than anticipated via FedEx. Upon opening all boxes during installation, all parts and hardware were included. The online installation Youtube videos were helpful, though the hardcopy with the shipment was adequate. Received all frames and shutters in perfect condition.
Installation went flawlessly, other than my own mistake on one where I installed the frame upside down which fortunately turned out perfectly. Install was super easy. Had my 16 and 17 year old daughters wanted to, I would've let them do it... that's how easy it is.
Thanks Blindster... I'll be back for more.

Tip for consumers:
Great deal.

Products used:
Shutters

Service
Value
Shipping
Quality
Thumbnail of user charlesj488
1 review
4 helpful votes
November 2nd, 2020

First, the motorized shades are great, seem well built and work well. The downside is that Blindster has no way to automate them! No app, no third party product... nothing. This is so 1990!. Ok, so without automation, these seem nice, but dated. Can we have some app that can be integrated with Google Home or Alexa?

Thumbnail of user arthurd214
1 review
3 helpful votes
August 26th, 2021

Ordered 5 blinds of same dimensions for apartment remodel. Four came in proper and came in 1 inch wider. Blindster mistake. Called and was told to send picture with tape measure to prove my claim. Emailed picture back. No response. Called and asked for number to text picture to. Number would not allow me to forward picture. Called to order replacement to complete project and was told company had info and was reviewing. Bottom line, no response to problem and out $64 extra dollars.

Tip for consumers:
There adds say if you order wrong they will new blind no charge. They blind wrong and did make good on their word.

Products used:
2 inch blinds

Service
Value
Quality
Thumbnail of user glennh43
1 review
0 helpful votes
November 19th, 2016
Verified purchase

I ordered three faux-wood blinds. One worked perfectly. The other two blinds would not close tightly. You turned in one direction, and then it was like the ratchet mechanism would just run out of "gears" to run... there was a clicking noise. It ended up that I was able to got it working by sliding the hexagon tilt rod completely out of the string units and then rearranged the mechanism so that it had more ratchet room to use, to get the tilt completely shut.

Thumbnail of user bumbleb5
1 review
0 helpful votes
March 30th, 2023
Verified purchase

The blinds I ordered for a double wide window came with just the blinds, there is no way to raise them or lower them. This was a lot of money for junk.

Service
Value
Shipping
Quality
Thumbnail of user marcs409
1 review
0 helpful votes
June 9th, 2021

We ordered cellular blinds for a large home in the year 2015. Now, in 2021, we ordered cellular blinds for a small home. We did not know the material had changed so much that they made the 2021 blinds with. We measured too short, this time, because this material is entirely different. Unfortunately, they do not make the blinds with the material they had in 2015. Patricia is a wonderful lady who will help you all the way to rectify your issues. She is pleasant to work with and does not play games. If you order, ask for her. She is the reason I am giving Blindster 4 stars. Otherwise, when you call Blindster, you never get a real person on the phone and when they who call back are not warm or friendly like Patricia. One kept repeating that she is there to help me and took too many calls to rectify issues. I do not know if Blindster has changed hands since 2015, but they are extremely lucky to have Patricia.

Thumbnail of user willardl6
3 reviews
0 helpful votes
March 13th, 2016
Verified purchase

After installing the blinds I found that the construction and operating devise wasn't the quality I expected. The blinds I removed had a better mechanism to move and open the blinds. I feel the clips that hold the panels in place are of low quality. I haven't had any issues to this point. I bought the extended warranty and I feel that I will need to use it over the time period

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm so sorry you aren't happy with your blinds.
All of our products are covered by a limited lifetime warranty for manufacturing defects. We have been selling these vertical blinds for quite a while with very few issues. Please let us know right away if you experience any issues and we will take care of it.

Thumbnail of user billp79
1 review
0 helpful votes
August 15th, 2016
Verified purchase

The blinds came in the time period promised. The size was incorrect. I'm confident our measurements were correct. I say this for the reason, I along with an interior designer followed the EXACT steps Blindster.com gave. Because of the concern, (which came to be true) we didn't share the measurements before each of us individually completed. When we compared, the measurements were exactly the same. To avoid the return ($30 shipping) process, we simply acceptable the incorrect blinds. Customers coming into the office will probably not notice the gap, we will. We'll pay more this next month with our home wood blinds. Thanks.

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm sorry there was a problem with your order. I will call you to see what we can do to get this resolved right away.

Thumbnail of user rm.mastracci
1 review
3 helpful votes
October 24th, 2022

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!

Tip for consumers:
Don't be persuaded by their promises of guarantees or customer service. If the product they sell you is flawed they not be helpful.

Products used:
Can't use the shutters as doing so would inhibit the function of my (very standard) tilt-out windwows.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikem376
1 review
0 helpful votes
May 1st, 2016
Verified purchase

I had some problems with my order. If your measurements end on a half, like 26.5" Customers should be advised to round up instead of down. The company cuts a 1/2" off of whatever measurements you provide. I would have preferred to have my inside cut blinds to be a little wider, but they will work ok. Customer service worked with me to provide mitred valances to help cover the exposed metal tops. Thanks again!

Thumbnail of user tly1
1 review
1 helpful vote
August 9th, 2016
Verified purchase

Just like the title says. Blinds are good. Instructions don't match the hardware I received but it's not hard to figure out.

Thumbnail of user susanm3158
1 review
0 helpful votes
July 9th, 2021
Verified purchase

I'll start by saying that they do stand by their policy, so if you aren't satisfied for any reason you can get up to $500 back. However that $500 limit also stands for orders where the mistake is on their end. I can't do business where a fix to their problem (inaccurate depth measurements indicated on the website, and ambiguous information about optional features) requires the customer to pay even more out of pocket. Customer service people are very nice - but it's clear they can't budge from their policy even if they have some accountability. The product, if the depth worked, would have been very nice.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ilap2
1 review
0 helpful votes
October 24th, 2016
Verified purchase

The people I dealt with were very nice, and to get 7 shades for less than $1,000 is amazing. Upon receiving the solar roller shades, my husband and I had to remove the stop ball and feed the end of the shade through the cassette valance in order for the shade to be rolled up far enough. The color is a perfect match to our window casings and the shades look nice, but we were not able to just unpack them and install.

Thumbnail of user shirleyp35
1 review
0 helpful votes
May 6th, 2016
Verified purchase

Great experience in ordering. Receiving and installing these great blinds. Nice magnetic and expensive custom look valance. So very easy to update your windows with the wide 2 1/2" blinds. Very pleased indeed!

Thumbnail of user sandrag69
1 review
0 helpful votes
August 5th, 2016
Verified purchase

Got our blinds and installed them with a little difficulty because the instructions were rather vague, not specific at all. Since my son is very handy, we figured it out logically. They work nicely, but received some Velcro looking pieces that we aren't sure what they're for- no mention in the instructions. May be for hold downs on windy days? Production took longer than expected in making them, so it took a couple weeks longer than anticipated.

Thumbnail of user teniller
1 review
0 helpful votes
May 1st, 2016
Verified purchase

I like the blinds but one of my rolls began to lose its spring. I talked to customer service and they got me all the info I needed to make them with better again. Happy with my experience.

Thumbnail of user susann156
1 review
0 helpful votes
April 20th, 2016
Verified purchase

Overall customer service is 4.5. James is an excellent example of quality customer service. ( Thank you James) Despite a few issues which were timely resolved, we are satisfied with the savings, ease of installation & product quality of shutters. We strongly recommend ordering the BLINDSTER shutters based upon our experience. The price is right.

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From the business

With well over 100 years combined experience in the industry, when it comes to custom window coverings, there's no question we can’t answer, no solution we can't find, and no problem we can't fix. At Blindster.com we've sold millions of blinds to satisfied customers across the country. With an unwavering dedication to customer satisfaction, we've grown into one of the largest online retailers of custom window blinds in the U.S.

Business History

In the fall of 1999, our CEO left a job in sales at a Fortune 500 company to start a business. With $5,000 in savings and no experience in the window covering or eCommerce industry, he started a company to sell blinds on the Internet. In February 2000, just days before the dot-com crash, he launched the company. Despite the poor timing, in less than five years the business grew to become one of the largest custom window covering retailers in the U.S., with sales exceeding $25M annually. He decided to sell that business, but just a few years later, he decided to give it another go. On December 9th, 2010, Blindster.com was born.

Company Representative

Thumbnail of user beckyr14
Becky R.
Customer Service Manager
Typically does not respond to reviews

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3.0
3,582 reviews
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