BisonOffice

Run Away Quickly! This Bull$#*! office is the Worst! My Tv console came Damaged and after sending them pics of the Damage and boxes which they requested for an insurance claim, they offered me to Return it on my dime or get Replacement parts. R u For Real? Buy from anyone but these Idiots where All customer Service is Outsourced in another Country!

I recently ordered 12 conference room chairs from Bison Office, and while the majority arrived in perfect condition, one chair was damaged during shipping. However, I was pleasantly surprised by the prompt and efficient response from the company's customer service team. After providing notice and pictures of the damaged chair, they quickly arranged for a replacement to be sent out, which arrived in less than a week. Overall, I'm satisfied with the quality of the chairs and impressed by the company's commitment to customer satisfaction. Thanks for helping to make our area look impressive and elegant!
Franco Manueli
VP & Branch Manager Peoples Mortgage Company

I ordered a beautiful ceiling light fixture that was delivered with a damaged part. It could've happened in manufacturing or transit. Although slightly disappointed, that stuff happens and I'm sure was not the fault of Bison. I'm grateful for Noah in customer service who assisted me in getting a replacement part delivered to enjoy our beautiful light.

I bought 4 chairs for my patio, I open the box day 29 so I call them day 32 to let them know that I do not want the anymore before they look like they send me 2 open box, and they refused the return because I was day 32. So customer service is horrible, when they sell you something USED they are just wishing for day 30 to tell you that you need to keep them. I will never never used them again.

I purchased the Tuscany Reclaimed Pine End Table for my home. I needed a table wide enough to hold the weight of my varidesk. It arrived very well packaged, had all the tools and screws necessary, clear instructions, easily constructed and a truly great piece of furniture. This isn't cheap wood, it is thick, chunky and sturdy. I had an issue with delivery from fedex that I was unable to resolve. One quick call to their customer service dept who remedied the issue right away and I received the package in a day. Thank you! I will definitely come back for any future needs.

We recently purchased a kitchen table and four chairs. They were received quickly and we are delighted with the quality and value of the set. We did contact customer service and received a very fast response and excellent service. Would highly recommend and would purchase from them again in the future.

I purchased four pieces of Sauder Furniture to decorate my new office. The items all arrived in perfect condition, but one piece was missing. Bison Furniture immediately started researching the issue and located the missing item. It was shipped out immediately and Bison continually updated me on the status. My office looks so beautiful and I love the furniture.

I reached out to company because a piece broke. They were so quick and helpful! They got me a replacement part immediately!

Hassles happen, but NOT this time~~

Of late, both Amazon and Wayfair have disappointed,
After many prior years, decades, of superb service.

Recently ordered a ceiling-height closet via Wayfair,
Only to experience an Inferno of difficulties;
We all know how that goes, eh?
Arduous is the word, trying to cancel~~
PayPal ultimately resolved; their 'dispute' system
Is well beyond admirable!

Meanwhile, after intense online searches,
Discovered the same item at Bison Office;
At nearly 30% less!
Seriously? YES

Ordering and delivery moved smoothly.
During unpacking, however, discovered rather
Nasty damage to the upper corner of the
Huge lower back panel.
Not via FedEx...
All four boxes arrived in perfect condition!

Contacted Bison to alert them to potential
Failure of the manufacturer's Quality Control.
They responded promptly, offering to replace
The item, which was moot, as the closet was
Already assembled, and replacing would
Involve further installation appointments and
Cost.

Again, Bison responded promptly,
And unexpectedly credited a small discount.
This is a first, in many decades of ordering online!

It's no surprise that Bison has such appreciative
Feedback...
Added to herewith,
With thanks and epic appreciation ~~!

Do not do business with these people! They will consistently lie to you about your order and then keep your money! They don't even have a customer service manager that will return phone calls or respond to emails. The "manager" responsible for customer service and disputes is not available and I was told that she (her name is Daria) will absolutely not return phone calls to customers. Absolutely terrible business practices and I was forced to file disputes with both PayPal and my credit card company to try and get a refund for my money that these absolute shameful thieves stole. A complaint with BBB will also be filed and anything else I can do to affect their business license. I am making every effort available to me to try to keep other customers from being defrauded by these reprehensible crooks!

Our bookshelves arrived damaged in ripped boxes. The interior packing material was likewise ripped open. It took a week for them to respond to our report of the problem and now they won't pay to return the items. This isn't a case of not liking the quality (which was poor, by the way), it's a case of receiving damaged items and a company not taking responsibility for that. We also have to lug the boxes back to Fedex ourselves rather than Bison arranging for a pickup. Do not purchase anything from this company unless you see it in person first or be prepared for a length return process where you will end up with a hefty bill for nothing.

Great company to deal with. I ordered coffee table and it came damaged couple time. Was very easy to find a himan to talk and solve the proplem. They went about and beyond to make me happy. Thank you soo much! The only suggestion is please pack your product better. It will save you money and time.

I wanted to buy a cabinet murphy bed that was on sale for a little over $2,000. I tried to check out on a Sunday but had some questions on the delivery process. I called customer service number but they were closed. I called first thing on Monday to ask about the delivery process and got my question answered. After hanging up, I tried to check out and the sale was still present on their website. I put the item in my cart but the cart was not reflecting that in my cart. I called back and the representative acknowledged that the price is not reflecting in the cart. She advised to email support and send the screenshots to have the price adjusted. I sent the pictures and screenshot of the sale over email thats not reflecting in the cart. Customer support emailed back and said that the sale is over and they can not adjust the price even though it was their website glitching and the sale was on when I was trying to check out. I would not recommend to work with a company that does not honor their prices and do anything to solve a mistake. Very disappointing

My husband bought me two stools in October for Christmas from Bison. A guest sat on one Christmas Day and it cracked underneath and was tipping forward. I reached out to Bison by email and was lucky enough to be connected to Daria. Within a couple of days she had researched it and offered to ship a new stool in a few days by FedEx. And did not want the other one back. She was courteous all along the way and made the whole process smooth. I highly recommend this company as to product selection, price and service! Susi

BisonOffice has an outstanding costumer service. I had an inquiry about an item that I purchased and the response was immediate, very courteous and helpful.

I love my new couch - it's beautiful. The delivery was superb - the couch was placed inside my home. The couch looks better than the pictures. It's sturdy and looks like a good quality sofa. Customer service was great! They promptly answered my questions about the delivery. I'll be buying from them again.

Bison Office provided great service, excellent pricing, and fast delivery. The outdoor chairs I received were well packaged. I couldn't ask for anything more!

I would never buy from this place! I bought my daughter a baby changing table who is soon expecting. A piece broke during putting it together and tried to return. Due to not having the original packaging it came in they would not expect it. Had everything else except for that. So now I paid over $300 for something I can't return. Very poor customer service. My advice is make sure if you do buy don't get rid of anything!

Ordered 2 chairs, both arrived damaged or broken. I called and they said to email them pictures which I did. After hours of trying to set them up and repackage them, they wanted more photos of both chairs together. They act nice over the phone; however, want to make your life harder and making theirs easier. I would recommend buying from a reputable company and not this scheming ran one. I WANT AN EXCHANGE, not a refund!

I bought a comforter set which I had to return due to it not matching my color scheme. Laura in customer service was efficient, helpful, prompt, and attentive. She is the reason for this complimentary review. I hope her supervisors recognize her for her exemplary efforts. She's a gem.

The dresser I purchased is 31 inches from the floor to the top (which IS said on their website). What they failed to disclose was the horizontal length. We measured it and it's only 18 inches wide. This is a dresser that can only be utilized to hold junk or for looks. I paid almost $200 and can't use the dresser for what I intended, and that's clothes! It's also made cheaply. It's definitely not wood. I gave it 2 stars because it came quick (3 days sooner than expected), LOOKS nice, and came assembled.

Never ever buy from this store unless you are 100% sure about the item. They make you pay for shipping returns! Ridiculous! This on top of a 15% restocking fee which they said would waive but now are charging again. They can't even honor their word. I had to pay $80 to return an item that cost 250. Really bad experience and I would NOT recommend buying from them.

This company is a NIGHTMARE!
Do not use this company! Please listen to me. I'm trying to save you your money!
They misrepresent products, send lesser knock off products rather than what is described and photographed. THEN, if you need to return because it's WRONG, they say YOU MUST PAY RETURN SHIPPING and a restock fee! THEY sent a lesser quality, Wrong item, and expected ME to pay $800 for return! My chairs cost me almost $700.
They WILL NOT budge once they get your money. Please people, go to BBB and read these complaints. They are all VERY SIMILAR to what happened to me! I'm stuck with these chairs that cost alot for me- I can't use them. They're CHEAPLY MADE - not iron like described- NOT at all an antique gold, and you can clearly see the curved bars on the chairs I received. The chairs advertised do not have bars.